Dunkin' Donuts reviews and complaints 1
View all 539 complaintsDunkin' Donuts - rudeness, towards customer
September 26, 2017 I enter the store. I requested to use the bathroom before before submitting my order. Before I had a chance to finished my sentence the assistant manager yells out that it was for customers only. I didn't have an issue with the policy, but it's delivery.
I was so appalled, that I initially walked out. Once I returned back to the store, I told him that he was crude and rude about the delivery of the store policy. He became defensive and in a threatening manner told me that I should either buy something, get out, or he will call the police. I told him to go ahead and call them, as I felt I did nothing wrong. Once the police arrived, I told them that my issue was simply that the shift manager was rude in the delivery of the policy. The heard my side, and his side, and establish that there really wasn't a threatening situation, and left informing me that regardless on how I felt, the policy was that I can only use such facilities after buying something, otherwise, I would just have to leave. I decided to go ahead and purchase my original order, but due to the manager's continued bad character, I end up canceling the order. So of course, the shift manager issues the threat of calling the police again, as if they don't have anything better to do. So, I choose to leave.
Keeping the refund receipt, I decide to call them to find out how I can issue a complaint against such individual. Because the phone number is from the store, once they notice who I was, they decide to disconnect it and not deal with me. I call several times, at different times, and they kept hanging up. Eventually, I speak to a threatening individual claiming to be the police. This individual stops me from speaking and issues a threat to stop calling, as it is harassment, perhaps because I am issuing threats. He indicates that if I call one more time, he would trace me and come to arrest me. I told him, that I never issue threat, that all I wanted was instructions to issue a complaint, and that was all. He gives me a 1-800 number, and I told him that it was all I wanted, and that I will not call again. He proceeded to tell me that I am making too big of a deal about such a little thing.
And yes, perhaps I have. However, sometimes you have to take a stand and set an example. A little courtesy would had evaded the entire issue. Usually things like this start because of small ridiculous thing that could had being avoided.
If I wanted to complain about service, for any reason, I should had just being provided with such information. The Police had better things to do than attend to a business who could avoid such calls by just providing a little courtesy to customers and potential customers.
While others will take their business somewhere else, I chose to state it here.
Thank you for your time.
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This place at times is very slow because they mostly pay attention too the drive through more than the front counter especially in the summer when they get hammered from both sides they try they're best too keep everything tip top I understand. The complaint I have too this specific place is for many reasons I noticed as a customer
When me my family came in we asked for a dozen donuts and 50 munchkins as well as 7 hot chocalates for everyone, and they messed up the order by giving us not our amount of munchkins as well as not even the right kinds that we wanted that we asked for
The dozen donuts came out too be fine but when it got too the hot chocalates they gave us 9 as we didnt see and also charged us for them
The working conditions of this place are a 2 out 5 because the manager was nowhere too be seen ta fix this problem
With all honesty if we as the people trust a person as a manager we trust in them too keep everyone in check and too make sure that all orders are done correctly and with all honesty they should think about new managment because none of that was done
And if they are reading this review/ complaint right now I just have too say too them specifically too seriously think about new management and promote someone too manager who looks like they can better well handle the job thats givin too them
Thank you for reading this, no hard feelings im just speaking my mind
For the third time in less than 2 weeks this dunkin donuts location locks store door to customers and keeps only drive-thru open. Never ever do they have appropriate amount of employees to keep customer flow going smoothly in this location. Very inconvenient to find store closed on way to work and then be directed to drive-thru with 15-20 cars ahead of you! First time I gave them benefit of doubt and came back only to find same thing happening 2 more times in a week.
I have been a customer of dunkin donuts daily for many, many years and spend about $70 per week in these stores only to be inconvenienced time and time again. I guess it's time to choose another dunkin donut store to give my business too!
On 9/30/2017 in newark liberty international airport at dunkin donuts at terminal a @ 0400. I purchased a large french vanilla coffee. the coffee tasted very bad. I brought the coffee back and spoke with employee jayshri patel (shift leader). dunkin donuts employee patel was very rude and she refused to exchange my full cup of coffee. she claims that I have to change my coffee immediately. dunkin donuts in newark airport does not have any signs displayed that indicate this. I am very upset and I have never been treated so badly. can someone please contact me with details on how I can make a complaint.
I tried ordering a number 6 (Turkey sausage flat bread sandwich with coffee) with hash browns, but instead, the cashier charged me for the items separately, only after I pointed out that I wanted the combo deal with coffee (I got two receipts — one for the sandwich and hash browns, one for the coffee b/c I guess he forgot).
After looking at the receipts and noticing I was being charged more than I would if it were a combo, I brought this up to the cashier. He started arguing with me saying that I never asked for the coffee, even though I clearly said to him that i'd like a "number 6", which is a combo meal with a coffee! Just because I wanted the hash browns doesn't change that fact.in fact, adding the hash browns should have been cheaper too, since it would be added to a combo deal. But instead this cashier tried charging for these items separately, which I now suspect he's done to customers before.
After arguing back and forth, he started ignoring me and making me wait by serving other customers. He even asked me to move aside, which I refused. I asked for a manager and he said he was the manager, then proceeded to ignore me even longer by helping other customers. I said, "that's four people that you decided to help now, instead of me." and he snapped at me saying, "I need to help people in line."
Finally, he took my receipts and gave me a refund. However, when he was doing that, I said, "I don't want a refund, I just want to be charged the correct amount for the combo deal that I ordered." then he looked at me and said he was going to refund my order and not serve me. He actually refused service to me! I took the money and said I would report him and then stormed out.
He made me feel bad about myself for feeling like a hassle, then seriously looked me in the eye and said he wouldn't serve me after refunding my money, all for disagreeing with him. I've never in my life been treated this way, and this was a manager. That's f*ed up! After thinking about the whole transaction, I am positive that I was mistreated and am going to report this to dd's corporate office. No one deserves to be treated this way for simply mixing an order up. He was clearly pissed for me challenging the receipts after the order was put through.
I recently went to this dunkin donuts and ordered my food, pleasant as usual. I was told rudely that they were out of "it". I asked for something different and was told the same but extremely rude this time. I said I didn't realize that both were out and apologized. all of a sudden she was ok... but the next thing I know I get the exact opposite of what I had asked for when I ordered...she knew what I had ordered as we had gone over it a couple times...but decided that she would show me and give me the wrong item. I am thoroughly disappointed and will never go to dunkin donuts again. I know these kids don't care, but do they have to be so rude as well?
I'm really not sure why I go there, but today was my last straw in deciding I would never go again. For ages, I've been going for donuts, and have only had fresh ones about 1/4 of the time. Majority of the time, they are stale or are out of what I want. Second, I've been going for the delicious bagels, my mouth watering along the way, only to find out 3 times in one month that they are out of the bagel I want and do not replenish them. Waste of my time. Third, they have NEVER put enough cream cheese on the bagels for me. I get to the office, open my bagel and see just enough to cover half of it. So I started asking for extra cream cheese. Which was never a problem (on the days they actually had my bagel "in stock"). But today, for some odd reason, one particular lady thought "extra" meant "double" and wanted to charge me for two cream cheeses. I'm not spending $5 for a bagel and bad customer service. I left. Lastly, the ambiance is horrible. The color scheme is enough to drive one crazy. It's trashy and I feel like it's designed to eat and dash compared to it's counterpart, Panera's who has the best customer care, knows the regulars, relaxing & inviting atmosphere, and pre measures the cream cheese to fit their bagel sizes rather than having different individuals arbitrarily decide, and finally they allow you to pour and mix your own coffee condiments.
I have been a customer for years and I still cannot understand why they make so many simple mistakes. I always order a medium decaf Lite and sweet. A large percentage of the time they get it wrong. I am at the point I need to watch what pot they pour the decaf from.
The last straw was I watched a young woman pour regular coffee instead of decaf, then told me she poured decaf and pushed the cup further to me while resting her hand on top of the register snapping here fingers waiting to be paid.
Where are these employees trained?
DD- Like the coffee, hate the service. Starbucks is overpriced but the never get the order wrong.
I've been to this store several times in the biltmore area of downtown and every single time the lady at the front counter is rude. Her name is sandra and she obviously does not want to be there in the mornings. She is real short with all the customers, she never smiles, and acts as though she some god complex. Seriously, I asked her for less ice in my iced coffee (I have sensitive teeth) and she said, "we can't do that you get a full cup of ice, then the coffee. If I give you less ice, you get less drink". Seriously?!? How much does that stuff cost, like 4 cents a cup?
The other employess are fine people! But this lady has some issues...
I get dunkin donut coffee at least twice a day, sometimes three. My issue is, the customer service is ridiculous. They are rude and give you the feeling that I am bothering them. If you go inside in the afternoon, there is never anyone at the counter. I literally have to lurk over to make them see me, or even yell out, "hello", or yoohoo is anybody there. They are usually in the kitchen area talking amongst themselves. I have complained to a few manager's multiple times. They never get the order right, they just don't pay attention at all. With only an exception of two or three morning shift people. There are two locations owned by the same person, both located on atwells avenue. My issue is the store in the plaza on atwells avenue. I have taken my coffee back numerous times and told them I ordered it light. You get an attitude immediately. Another issue I have is the cheddar cheese bagel twists. They are never cooked thoroughly. Almost raw inside. They need to be cooked the same way the bagels are. I spend between 12 and 15 dollars a day at dunkin. I am banning this certain location like I have done a few times, but figured I would give them another chance being I work up the street from them and it is convenient for me. I am tired of these young people who work there with an attitude and the store does nothing about it. Thank you for taking my complaint, much appreciated!
Constant wrong orders at both locations. Maybe they should take a little more time with customer service instead of worrying how their bum looks in their pants!