The Pep Boys reviews and complaints 1
View all 549 complaintsThe Pep Boys - I am complaining about the manager at pep boys!! at least that's who he said he was!!
My son dropped his mazda off with keys & a complaints note of the car running hot & making noises under hood at 3:39 am on 10/26/19! He was out driving so the next morning I called to see what was the matter with the car & how much it might cost! Also by the time the pep boys opened the car also didn't start anymore! So the pep boys guy said the car needed a water pump, 2 can belts & a battery! He even explained that the battery was leaking on the fan belts & that caused the damage to the fan belts! He also it would be about $1000.00
So on wednesday 10/30/19 the manager calls & says the car is ready but it won't start! We knew that the battery was damaged that's why it leaked on the fan belts! So there in the phone this management from a price of $1000 without battery (which should have been part of the bill since day one) then he says $1189 then I complain the battery was supposed to be already included then he says $1050! By the time my son got there to pick up the car this manager says
$1189! I feel like this guy took advantage of us! Then to top it of all of a sudden after we start home a tire starts leaking (it was fine when we stopped the car off). This manager or this pep boys is unprofessional & cheaters!
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