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CB Appliances Kenmore 3333 Beverly Rd, Hoffman Estates, IL, 60179, US
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Kenmore
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Kenmore

3333 Beverly Rd, Hoffman Estates, IL, 60179, US
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12:29 pm EDT

Kenmore - N73037 25.5cu ft french style fridge purchase through sears

I purchased a refrigerator from Sear in November 2019. Since that time we have had to have the doors removed and replaced. The refrigerator has not been in working condition since we purchased it and still to this date has not been repaired by Sears. We have had to throw away so much food since we have purchased this fridge from Sears and been patient to get it operational but this is ridiculous. We have had a non operational ice maker which only recently was diagnosed properly. Basically our refrigerator has not been operational since the date of purchase. The interior fridge temperature is not consist. It runs too much or not at all which causes the water in the ice maker to melt then freeze and also causing our food to freeze then thaw. resulting in bad food. I have never had to throw away so much food in my life. Fruits and Vegetables within a day.
I have had multi repairs for this fridge in the past year and NONE have repaired the issue. July 15, 2020 an order was put in for a new ice maker but the wrong parts were sent. One Sept 2 when we were out of town Sears just showed up at our home without any appointment to do the repair for the ice Maker which once again we learned the fridge has 2 issues. The fan unit is broken which is causing inconsistent temperature causing our food to go back. The ice maker was going to be replaced but as advised on October 5, 2020 the fridge was not running at the right temperature as it has since we purchased it and Sears stated it was not repairable but before they can request a new fridge a tech in a higher position had to come out and see if the fan unit could be repaired. October 23, 2020 Sears came out to the home I left just for about 30 mins and my husband met with the technician. As stated he ordered a new Ice maker part to replace the ice maker but never attempted to repair the reason why the temperature was not consistent. He never pulled the fridge out and took a temperature. All he did is order parts which could have been done on Sept 2 or Oct 5 but it was advised the refrigerator is broken and the fan unit is not operating properly. We are going into the Holidays and we once again we will not have an operating fridge.

I called the escalations department on 10/23/2020 and advised them what occurred on that day. The repair man did absolutely nothing to repair or replace the fridge. I advised Sears we will not wait any longer. We have not had an operating refrigerator since we purchased it 10 months ago. was advised I would be contacted back. Once again ZERO PHONE CALLS BACK. I am demanding you repair or replace this broken refrigerator before we sue you because it made us sick. Food is going bad. Just yesterday we had to throw eggs away because they were frozen. This is so wrong on so many levels. We have wasted so much time waiting at our house for Sears Repair to do absolutely nothing to repair the actual issue. Now the new order for the ice maker is on back order. I must have a manager contact me ASAP to replace our fridge.

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3:19 am EDT

Kenmore - sears kenmore side by side refrigerator model 253.51392106

Our Kenmore side by side began smoking and burning in the middle of the night last night. This is a known issue with many of your models. If we hadn't have been home it would have burnt down our (cedar) home and likely would have killed our dog or my daughter or disabled mom. There are hundreds of reports of this occurring and I wish to have a representative contact me or at least provide me with the $500-$750 voucher to replace this hazard. Had my home been damaged you would have been on the hook for millions of dollars or even worse if someone was hurt, it would have been a horrible avoidable tragedy... there are hundreds of reviews online where people have lost houses and pets to these defective products. Weve trusted Kenmore and Sears products for our family and in our homes for more than 50 years and expect some sort of remedy if you expect us to continue using your products. How anyone can sleep in your company knowing that you are knowingly selling time bombs to families across the planet is beyond comprehension. If we don't hear back from your company, I will arrange to have my fridge and 100 others that have also melted down, delivered to your main offices until there is no room left in your bldg for people, that way you can also breathe the toxic gases and chemicals that your customers have to once your product has failed. I understand that recalls and design and manufacturer flaws happen and that is a part of any mass produced product, but knowing this severe and dangerous condition exists and failing to do anything to help your customers get a replacement or even just a safe product is beyond reprehensible and is definitely not in the spirit of what made Sears the great company it once was. I can be reached directly at [protected] or via email at
[protected]@andersonglobaltech.com or
[protected]@yahoo.com
Thank you in advance for your help and assistance in rectifying this potentially deadly situation.

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12:00 am EST
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Kenmore - kenmore refrigerator causes house fire

We own a rental property where we had a Kenmore refrigerator, which we purchased from my daughter, in that house, model # [protected], serial # SL1943508. On Dec. 7, 2007 the refrigerator caught fire and caused a house fire. I have a copy of the North Liberty Fire Department report wherein the investigator determined this to be the case.

Our rental property insurance covered most of the loss with the exception of a $500.00 deductible and the cost of the refrigerator itself which was not covered since it was personal property. The fire was a result of defective product and we sent a letter in January requesting that Sears would reimburse us for our $500.00 deductible and provide us with a new replacement refrigerator.

We never received a reply.

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PKim
, US
Jan 31, 2014 11:25 pm EST

Our Kenmore fridge is now sitting out on the curb waiting to be taken by someone or get junked. Our Kenmore fridge, purchased in the fall of 2002, served us well for the past 11 years until it started emitting a very strong smell of burning rubber yesterday and then finally stopped cooling today. Fortunately, we did not see any fire/smoke/ash but, after googling the issue and reading all the posts on this site, we're not willing to repair our fridge and risk a fire in the future. We are appalled at the number of similar complaints that have been posted about this matter. Aren't there any attorneys or law firms that want to take on this issue for a class-action law suit?

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Jayfal
Edgewood, US
Sep 19, 2013 6:48 pm EDT

Same experience this weekend. Kitchen filled with smoke after compressor relay caught fire. if it had happened an hour later, no one would have been home and we would surely have had a house fire!

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Beowulf2012
Winter Haven, US
May 06, 2012 12:00 am EDT

Here is another testimonial. I just experienced the same occurrence with an older model Kenmore refrigerator that I keep in an outbuilding to keep extra food frozen and soft-drinks cold. I walked by the outside of the building yesterday morning and detected an awful burning tar-like smell. Upon entering the building, the air was full of smoke and which I noticed coming from behind the refrigerator.
I immediately turned off the breaker and pulled the refrigerator away from the wall. The smoke was coming from the bottom of the frig from the compressor compartment. Examination revealed that the starter overlay had been fried with the connecting wires completely burned away. There was considerable smoke and heat damage in the area. Fortunately, there was nothing combustible in the compressor compartment. Certainly there was sufficient heat to cause further damage. Strangely, the light and the fan continued to work and the malfunction did not trip the breaker. I am certain that had the incident gone undetected a major fire could have ensued. Did I mention that I am a 26 year fire service veteran? I know the cause of fires when I see them. Fortunately, this time I was not the victim of one.

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tatersinc
, US
Nov 24, 2011 2:08 pm EST

Same thing just happened to our Kenmore side-by-side, model 106.[protected] manufactured in 2003. Happened November 2011. The relay switch that plugs into the compressor overheated and smoked. At about the same time fridge and freezer had stopped cooling correctly. I pulled relay and it was black with burn marks. Sounds like a lot of people having the same problem. Still looking into repairing it.

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Searsneveragain
Sterling, US
Sep 07, 2011 2:46 pm EDT

Same thing happened to us yesterday. Luckily I was home with my 3 mo. old and heard the zzzzzzzt noise. Still the kitchen filled with smoke and the smell was awful. Everything in the fridge is a loss because the repair can't be made until tomorrow. I can't believe Sears knew about this and did nothing to warn me. That's the last time I buy anything from them. Thanks Sears for putting my family and home in danger for the few bucks it would have cost you to replace that part. Sickening.

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brian deans
London, CA
May 08, 2011 6:16 pm EDT

hi, this morning we woke up and from our room we could smell that something was burning. we checked everything in the house from heater to gas stove, etc only to find out that the smell was coming from the back of the refrigerator. i believe this is part of the overall relay .

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ctop
Niles, US
Feb 05, 2011 7:03 pm EST

I have a Kenmore bottom freezer #69272 purchased Jan, 2000 that recently has been emitting a slight external burning smell when running and momentarily when it stops. Coils are all very clean, condenser fan works, and cools properly. There is no odor inside. Not sure if any service technician has the acute sense of smell to recognize it. The back condenser and surrounding area is also clean and nothing looks melted. I was surprised by this blog of the fire hazard. My unit is not on any apparent recall list. Have any others with the bottom freezer had this condition? Is this fixable?

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Adam DeMars
Madison, US
Feb 03, 2011 5:38 pm EST

I also have a KENMORE refrigerator 106.[protected] that was purchased
FEB.2004 that on 02/02/11 filled our home with smoke and a noxious smell.
I can be reached at martian61@att.net if needed.
Not sure what I am going to do yet ?

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KLEMo
, US
Jan 18, 2011 3:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

Our Kenmore 106.[protected] just did the same thing that the last 3 pages of commenters have talked about. Thank God we were home and awake; I hate to even think about the other possible outcomes. I have the CPSC website open in another IE tab, and will be filing an incident report with them as soon as I finish typing this...

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Buster k
, US
Jan 15, 2011 6:29 pm EST

Had same thing happen to our coldspot refrigerator model number 106.[protected]. Fortunately we were home and not asleep yet! Of course Sears was of no help, and I will not be buying any more of their products, and I'm making sure to tell everyone I know of their shoddy workmanship and to not buy anything Kenmore, unless they want to have a chance of a fire in their house. More important, I filed a formal complaint with consumer protection agency.
http://www.cpsc.gov/cgibin/incident.aspx
If you don't speak up, someone is gonna get killed.

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