Menu
CB Fast Food Chains Huddle House 1549 Armory Dr, Franklin, VA, 23851, US
Huddle House company logo
Huddle House
reviews & complaints
Huddle House company logo

Huddle House

1549 Armory Dr, Franklin, VA, 23851, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
12:00 am - 12:00 am
Tue
12:00 am - 12:00 am
Wed
12:00 am - 12:00 am
Thu
12:00 am - 12:00 am
Fri
12:00 am - 12:00 am
Sat
12:00 am - 12:00 am
Sun
12:00 am - 12:00 am
ComplaintsBoard
H
11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huddle House - Service/ food

November 1, 2022

Franklin Virginia huddle house

Wasn’t told there was a wait for food but people who started coming in after us were told it would be about 20 minutes before they put any orders in. Two egg sausage platter. An hour after ordering was told they didn’t have turkey sausage. Finally got my sausage and eggs at 10:20, at 10:28 i got the toast and hash browns along with the kids two egg breakfast. At 10:32 got the sausage gravy and biscuits ice cold that goes with the mvp meal. At 10:40got the hash browns, bacon and eggs, at 10:46 got the sausage gravy microwaved so it wasn’t ice cold and got the waffle. Waited 30 minutes for refills of tea and water. Waitress wouldn’t come back so we could get syrup for the waffle. Would be great if we had a waitress that would do her job not just sit on her behind the whole time!

Desired outcome: Resolution!

Read full review of Huddle House
Hide full review
ComplaintsBoard
L
6:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Huddle House - server by the name of lisa

My husband go to this huddle house just about every weekend for breakfast and have had supper there a few times and was very enjoyable but on this particular visit on january 14, 2020 we had a very bad experience with the service and server. Her first name is lisa but have no clue of her last name. When we arrived it was not busy at all yet it took her about 15 minutes to come to our table to take our order. She is not a friendly or polite person like other serves we have had. My husband told her that he wanted his fries very soft and to just put them in the oil for 30 seconds and pull them out, she said ok and left, when she brought our order his fries were not as he had asked and he asked to have them precooked. Well where we were sitting my husband could see the fryer and watch what she was doing, she slung the other fries that were cooked wrong in the trash with an attitude, had other fries put in the fryer dropped the basket for about 1 or 2 seconds and took them out of the oil out them on a plate and set them by my husband, she left. He took a fry and bit into it and they were still frozen. When I bit into my chicken sandwich it was still raw in the middle. We called lisa over to the table so I could show her that chicken was raw and that I did not want it or anything else she really showed and attitude and said that it was cooked. This is the second time that we have had a problem with a server when we go at a time when some that we know well are not working. We were there this morning
1-26-20 around 9 am for breakfast and our server was sable, whom we also know and have dealt with with great service. Well, this lisa the attitude server was also working and was preventing sable from serving my husband and myself. Sable was going to bring my husband some more coffee that he asked for but lisa would not let sable have the coffee pot so that she could get him some coffee. I was going to say something to the owner when I found out who the lady was but then I got to watching how her and the server were sticking together like glue and figured that any complaints to the owner would not be heard.in my opinion the server needs to be held for her rudeness, and bad attitude. I would have fired her for her actions. Not all of the staff are like her and we have become friends with some of the employees and really enjoy going to breakfast there on the weekends. 3

Read full review of Huddle House
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.