Menu
CB Parcel Delivery Services UPS 5001 Spring Valley Road, Dallas, TX, 75244, US
UPS company logo
UPS
reviews & complaints
UPS company logo

UPS

5001 Spring Valley Road, Dallas, TX, 75244, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
ComplaintsBoard
B
1:07 pm EDT

UPS - unsafe driver

Incident occurred @ providence towers 5001 spring valley road dallas, texas 75244 truck # 671777 pulled down a two lane drive (one lane going each way, very narrow attempting to go into the under ground parking lot of this office building at approximately 11:45 a.M. Today, october 2, 2018. Driver stopped at the sharp turn as he realized the truck is too high. He really should have known that! The entire length of this building has a 'drive' out front - not the busy street, a separate drive/road. All the delivery trucks park there, there are no signs saying you cannot - it is what it is for! Since people are returning from early lunch there were two cars behind me, finally driver steps out waiving at us to move. Everyone starts to back up. The turn in off of the very busy spring valley road is right there and other cars are trying to pull in. This driver then proceeds to back up an moves into the other lane (now he is going backwards the wrong way down that side) he speeds up (backing up mind you!) and goes around me! This forced me up onto the curb to keep from getting hit! There is barely room for two regular cars to be driving beside one another on this drive. The drive then sits there blocking traffic and barely giving me room to then proceed forward down the drive to park - I work in this building. This was an extremely unsafe situation for many people in many ways. I do not know at this point if my tires, my car has sustained any damage. At the least my car is now out of alignment. I never report unsafe drivers of company vehicles but the event was bad enough but the dirty looks and what was angry waving was ridiculous. I want to speak to someone. My name is boo shields. My email is [protected]@gmail.com. My cell is [protected]. I can answer between 4:30 p.M. - 6:00 p.M. Central standard time.

Read full review of UPS
Hide full review
ComplaintsBoard
R
10:08 am EDT

UPS - lost/found shipment

I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It was sent on a Wednesday, insured, from a local UPS Store, and delivery was promised by 7 PM Thursday (she needed it for a nursing class on Friday morning). Basically, UPS did not scan the package, and until Thursday evening around 8 PM, no one in UPS knew where the package was. Finally, around 8 PM, the package was scanned for the first time by UPS---in Montgomery, Alabama! UPS supervisors could offer no explanation how the unscanned package was now in Alabama, when it was sent UPS Ground WITHIN TEXAS! Further, they were unable to get the package on a plane Thursday night, so basically my daughter is behind in her class because of this incompetence. There is no excuse for this type of customer service!

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
E
E
Elizabeth Blumberg
Brooklyn, US
Feb 25, 2014 7:56 pm EST

3 boxes for our business full of merchandise customers are waiting for were supposed to be delivered Thursday 2/20. Not delivered.
Friday 2/21 Tracking info “On truck for delivery” Friday night no delivery tracking says “Your package has encountered a delay”
Monday 2/24 “On truck for delivery” then in afternoon tracking says “Exception”. We contact UPS. On hold for an hour. Told being transferred to supervisor. Hung up on. Call back. Try to arrange to pickup packages since they are not being delivered. On hold for hour and a half. Hung up on again.
Tuesday 2/25 “The package was left in a UPS facility. / Delivery rescheduled.” Call, email, fax, live chat UPS customer service for a total of 7 hours today. Finally told Boxes are behind “the center” in a trailer and they will not go find the box and will call us when they get around to looking for it.
Here is their reply: “"I am very sorry you did not receive a call as quickly as expected. After reviewing the updated notes in our system, I have confirmed your package is unavailable for pick up today, 02/25/14, as requested. The local Management team indicated your package is located on a trailer that can hold hundreds, if not thousands, of additional packages. Due to this, your package is unavailable at this time and I recommend continuing to monitor the situation online at UPS.com for updated scans; this will provide the current status of your package.”
So you know where my package is and made a mistake for a week now but it’s too much work to fix it so we will just wait until you get around to finding our packages. This is UNACCEPTABLE.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.