Great Clips

I am complaining about poor and rude service at Great Clips, Keith Bridge Commons, [protected], Cumming, GA. 30041, 04:11pm, 09-30-2020, person directing the complaint to is named Tiffani.
My wife and I have been going to this location for over 15 year or since it has been opened. We have never had a complaint like this before. The person cutting and washing my wife's hair is named Tiffani. She was not only rude by talking back at my wife, but my wife (Nancy) had to tell her several times on what she wanted done with her hair. She also spent most of her time talking about her working time with Waffle House. This is the first time my wife did not leave a tip. Look, I am not trying to get this person fired, but you better train her better. She is bad news. William R Grant, [protected].

I am truly devastated by the hairdresser that evening. I had someone Cut my hair at that salon on a previous few days before that. It was a close game and although I do know this I would've tipped her well and I did ask. The lady took me to her station I tried explaining to her all I wanted her to do was to tighten his back to back a little bit to make the cut that the original girl yeah it was very happy, yet overall I was pleased. She then proceeded to take her shears and was at the topof my neck. My hair was dry also. So I tried to stop her she didn't continue to cook and she continued to say it was the only way that was all she did when I express my unhappiness about it she threw her shears on the counter and she told me if they were closed she was not doing anything else and she wasn't charging so... at That point I am beside myself and we're both raising our voices she tells the other gal their house I kept changing my mind I don't know what I want which is not true I need a stroke her two pictures she didn't care. I was crying and devastation and I asked the other gal there to please please help me so that I didn't have to walk out of there like that which the grub did do and I think she was scared to death at that point to do anything really but she did help some. I have never encountered that kind of brutality from someone in a hair salon! I know she had to cut it with or 5 inches of my hair my hair started out longer and now it's dead at the top of my neck just below the hairline and I am devastated. While I understand that our hair is not what makes her happy I had beautiful hair. I wake up every day with my hair looking like this and I cry. So what do I do now do I ask great clips as I reported it immediately while devastated and crying. Someone from their corporate office they called me back saying that the salon owner of the franchise would call me in a most a week and I haven't heard from anyone.