Menu
CB Mattresses Serta 504 Winters Ln, Catonsville, MD, 21228, US
Serta company logo
Serta
reviews & complaints
Serta company logo

Serta

504 Winters Ln, Catonsville, MD, 21228, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
11:00 am - 8:00 pm
Tue
11:00 am - 8:00 pm
Wed
11:00 am - 8:00 pm
Thu
11:00 am - 8:00 pm
Fri
11:00 am - 8:00 pm
Sat
11:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
B
4:57 pm EDT

Serta - Defective mattress has large lumps

We bought this mattress on 4/25/07. We spent most of the
summer in our vacation home in Ocean City. Even so, this
past Fall we noticed not small, but large indentations (lumps)
in the mattress. They continued to get worse. My husband,
Bill Anderson ([protected]@comcast.net), sent you an e-mail on 1/16/08 which you acknowledged. You then requested a copy of the proof of purchase which we faxed to you on 1/18/08. We heard nothing. My husband followed up with an
e-mail on 2/4/08 and another 3/28/08.

I am starting over. We need someone to come look at this
mattress asap. Thank you. My phone # is [protected].

Read full review of Serta
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.