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CB Fast Food Chains Steak 'n Shake 1721 NE Pine Island Rd, Cape Coral, FL, 33909, US
Steak 'n Shake company logo
Steak 'n Shake
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Steak 'n Shake company logo

Steak 'n Shake

1721 NE Pine Island Rd, Cape Coral, FL, 33909, US
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2 complaints
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Working hours
Mon
12:00 am - 12:00 am
Tue
12:00 am - 12:00 am
Wed
12:00 am - 12:00 am
Thu
12:00 am - 12:00 am
Fri
12:00 am - 12:00 am
Sat
12:00 am - 12:00 am
Sun
12:00 am - 12:00 am
ComplaintsBoard
J
3:19 am EST

Steak 'n Shake - all of it

Manager no where to be seen, 16 dirty tables by the time I left. Staff running around yelling across the store. No body knew what to be doing. My server got my drink order said she would be back. Waited 10 minutes before she came back. Took my order, dropped off the food and never saw her again. No refills nothing. Yes they was busy but I used to be a manager. The staff that was there was saying things they shouldn't be saying. One guy is ringing out guest. Yelling trying to get someone else to cash people out. So he can do something else. When he got off he said I'm not doing anything else. Nobody else wants to do anything. No body was cleaning tables. People waiting to be sat because staff can't clean there tables. Poor management and not engaged staff. The manager was on the drive thru. She didn't know what was going on when she was up front. Complaining about only having 4 servers all the time. I get that your short staffed. But that's when you have to step up as a manager and mange your team better. I will never go back to that location. My fries where over cooked and tasted nasty, my salad was brown, and my daughters food was not even that hot. Onion rings where wet and soggy. Not a good experience at all!

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ComplaintsBoard
R
5:57 am EDT

Steak 'n Shake - breakfast

I stopped by to order breakfast at 545 am was told no breakfast till 6 am very disappointed was no one in the store and in drive thru so I left I can tell you I won't ever go there again
Just cause you never what time you can get breakfast or what time. Lunch start thank you for your time to listen to my complaint I could understand if I was 1 hour before breakfast but it was only 15 minutes no one was there ty again

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