U.S Postal Office, El Sobrante, CAInadequate Staffing

A
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a verified customer
Verified customer

On Saturday, the El Sobrante, California post office located on Appian Way is open from 9:00 a.m. to 1:00 p.m., and from 9:00 a.m. to 4:00 p.m. weekdays. This post office services an area wide community of 20 - 30 sq. miles and is in a residential community (suburb). The community has a predominance of working-class and professional residents. More than likely, there are less consumers using the post office during the week than on Saturdays. However, on Saturday mornings this particular office is inadequately staffed and lines are usually out to the door with mr than 20 people. There are 4 windows that could be staffed, but only 2 windows are usually open and of the two, one person is being trained. So, imagine the WAIT!!!...and there are some elderly people having to stand and wait unusually long periods of time.

I asked the senior personnel about the staffing, he is very non-communicative and somewhat rude. Even the senior/trainer person is very slow...but he's even slower because he has to watch and train the other staffer. This is ridiculous. I have been told that other communities are better staffed and are not as rude.

If anyone lives in the El Sobrante area and is reading this complaint, please attend the city council meetings on Tuesday nights at the library and complain. Also, complain to the post master of the office (who usually does nothing) and complain to the post master general. Do not allow for zipcode profiling to delineate you to second, third class deference. Demand better...I am. Why don't you join me.

It would also be helpful if they would moving around the workers so that we could benefit from better customer service. Demand better.

Responses

  • L
    L Nov 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I do agree they can work on beong a little more friendly
    There was or is a lady who works behind the wall she is very helpful even if she is not suppose to answer Questions I can't remember her position

    0 Votes
  • Gi
    gierich Jan 22, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Please let all you mail worker know: mail boxes has to be closed after mail is deliver. We did have to many post theft . Only Mrs. Elisabeth is doing her job.!!! It was and still is outgoing problem.

    0 Votes

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