US Bank
reviews and complaints

On 5/3/2020 at 11:01 am called USBank customer service line (800) 872-2657, were on hold until 11:15 am. Rashida (customer service representative) keeps saying hello after she greeted me, so I thought she didn't hear me or there's something wrong with the connection. I repeated serval times, but Rashida stays quiet without saying anything and then being very short and rude when she's back on the line again. I told her that she represents USBank, and this's not how good customer service is. And if she can help me, I need to speak to a manager. She then put me on hold without any warning. 1st, she didn't attempt to ask me if there's anything wrong with the connection or can I hear her. 2nd, she shouldn't talk to a customer with that tone of voice (rude and short). 3rd, put a customer on hold without any warning. If this's the good customer service that the USBank offers, I'm sure the institution will lose businesses and will not gain any new businesses either. All customers should be treated consistently with your brand promise and the reputation you wish to be known for.

You have been a greedy useless organization during Carona virus! All my credit cards have help me during this time since my business is bankrupt! You wouldn't even let me have one month off of payment while continuosly sending me emails that us bank helps its customers! This is a terrible credit card to have when I have never been 30 days late ever until this month! No help at all!

I called customer service, because I was locked out of my account. I was on hold for hours. No one would answer. Finally, I had enough and hung up. I even tried this at 3:00 am when they wouldn't be busy. It made no difference. This has also happened to me before. I don't have a choice of what card service I have. Reliacard is a monopoly when it comes to child support!

I'm crying my eyes out literally
I finally got my unemployment card
I used it mb 2 hours they locked it
Only way they can help is through the number on the back of the card
Not one time have I talked to a breathing person
Wait times
6 hours
5 hours
5.5 hours
3.5 hours it's so not right
Then you go online they have gone down
They shouldn't be doing this to us
Then you call US bank which it's listed on the card " I'm not afflicted with that prepaid card service call the number on the back
This is our unemployment money that's pre loaded and they freeze and don't answer
3 days long
What do I do

I discovered that PayPal has been deducting $4.95 from my checking account at USBank for the last six months for a store that I had on eBay which I had closed. I found out about it when they put my account into arrears. I sent an email to the Fraud Department at USBank two days ago and their site said that they would get back to me within 48 hours. It's been that long and I haven't heard anything. And now PayPal has taken out another charge! My Social Security check went into that account and now I don't have any money. And I can't find the email address again. They're not answering phones because of social distancing. USBank is usually better than this!

On February 26, 2020 I received a call from Elizabeth, phone no. [protected]. I was at my monthly check up, due to my follow up on my cancer condition. The lady left a message saying that there were some strange activity in my accounts, to, please contact her. The following day I called and she told me that my 2 business accounts were being disputed for fraud. Elizabeth informed me that all my accounts, including my personal checking account were to be frozen and investigated for the next 30 days. I begged her to release my social security benefit from the personal checking as I am 84 years old and in need of the money to live on. Her answer to me was, "this is the end of discussion you will be getting the outcome by mail" and hung up on me.

I have not had any updated information. As you are aware of the national crisis we are in, my funds being held are causing stress and anxiety that at my age having difficulty purchasing food and paying bills.
My name is Paul Galuppo.
Personal Checking account number; [protected]

I have been a USBank Cardholder for many years. I have maintained my credit and my account has never been in collections.

On October 24, 2019, I made an online payment in the amount of $4336.97 towards my USBank Visa card.

On October 25, 2019, USBank deducted an additional $4336.97 from my bank account.

I called Customer Service on October 27, 2019 and explained that my payment had been deducted twice from my personal banking account. The representative said "the quickest way to get your money back is for USBank to issue a refund check." I agreed, and waited 2 weeks before calling Customer Service on November 12, 2019, and inquired as to my refund check. The Service Representative said it takes 10 business days to process the refund, so my check should arrive in the next few days.

On November 16, 2019, I called Customer Service again to inquire as to my refund. The representative said that a refund in the amount of $3552.28 had been processed. I said, no, USBank owes me $4336.97. At this point I asked for a Supervisor. I believe her name was Natalie.

First she said the reason for the delay of my refund was that it takes 2 weeks to "investigate" the matter. It was clear on my USBank statement and my personal bank account exactly what had happened. It should not take 2 weeks to investigate and clear a mistake made by USBank. USBank withdrew an extra $4336.97 from my bank account. Then I inquired as to the amount being less than the amount taken from my personal bank account.

She stated that in the process of the refund being submitted, current charges were applied to my card balance., and therefore USBank took the liberty of deducting these CURRENT charges from my refund.

USBank had no right to deduct these funds. My account was current and not past due.

USBank ILLEGALLY took $784.69 of my refund.

Opened an online account oct 2o or the 21st 2019. Supposedly there was an issue with fraud was never told what... Had my account suspended went into bank they opened it back up oct. 31. Was closed down again. Than the rep over the phone said im so sorry they shouldn't have done that and opened it back up. Now it closed down again! Had internet shut off due to this! Had payment arrangement scheduled and they [censored]ing keep doing this to me. Just had new direct deposit set up and that's going to be an issue. I'm in the middle of moving and I have four kids. I work mon thru friday till late. The reps at the bank are rude to me. How much more are you planning on ruining my life? This is the worst service and bank i've had. I opened an account here because they had a special for new clients up to four hundred with qualifying deposit. Is this the reason you guys are doing this?! I have made six phone calls and visited the branch twice since I opened account. Seriously what the [censored]! Email address is [protected]@gmail.com waiting for a response that will even come close to the pain and suffering. Due to you my kids don't have internet or tv. Since my payment arrangement wasn't met now they want the whole amount plus reconnect fee. Almost had my damn light bill shut off because had an extension and than my card was once again canceled! Each time reopened with the promise it wont happen again. So pissed

Mounika Pinnisetty is one of the Employee in US Bank through Wipro, She dont have any experience, She used her fake experience and joined in the project. She took support for Interview as well as in the project. I had attached a sample Video. She is sharing her project info to other person and completing her work, So Please take necessary action on her, She violated the rules of the company and sharing the public info,
Attached Video is the proof.

Went to withdrawal money of $11250.00 at a local branch and the manager began to over emphasize how I need the money in the account for thirty days in order to be liquid and relieve all the benefits of having 40k can or more in the account in order to relieve a better interest rate. This man also propositioned me to partake in illicit drugs in a party where"all things were possible". I'm now no longer wanting to do business with your bank .

I am not a customer. But my employer is and pays us with checks from their account there. His mother, last name hembree, paid us. She paid us with a line check? Well, the guy working, Bruce? Bryce? Cashed the check for my co worker, who also doesn't have an account with you. I went to cash mine and the lady told me I couldn't cash it even though the guy cashed it for my co worker. The girl asked him how he cashed it and he said something about he didn't put his id in. So why is that guy giving special treatment to one person. And why are they taking and inputting my information if they aren't going to input his? This happened recently. I'd never had a problem until now.

Don't like the way they handled a recent dispute via their Debit Card Visa (not a credit card Visa). These are the problems:
1. Not a user friendly way to complete the initiation of the dispute in one single step. I was able to start the dispute in the branch I opened the account in, but had to wait for a form to come in the mail to finish the overall description of the dispute and its full submission. The mail was sent to another area during a move; I had to resubmit an address to reflect an older address, therefore had to wait an additional period yet again for the form to be remailed to the most current adddress (I was between addresses and moves). If they could have been more user friendly on this, they could have had all necessary forms and documents there at the branch when I first came in to initiate the dispute. Otherwise, they could have sent the form as an attachment in an email. There is absolutely no real reason to insist on making the customer to wait on a form to be mailed.
2. To contact their dispute/fraud department (the disputes are handled separately), I had at least one hold time of at least 17 minutes with several other longer than normal hold times.
3. Because a US Bank was not in the area I was in at the time of dealing with part of the issue, I had to fax the form they mailed to me for an amount that was costly. I was told the branch might have faxed it for free but there was no branch around at the time I was finishing up the process of submitting the dispute.
3. I seemed to get a fluff response over the phone during the first call to that department. The person did not have answers and offered what later turned out to be false assurance. The truth is they likely were not going to take the situation seriously; the dispute never was going to be approved, I am sure. They had not assigned the file to anyone yet. It took awhile for them to assign it.
4. The merchant I was disputing his amount of $198.10 is a mechanic. He over-charged me for work he really did not do. In addition, he held my car over a week without communicating with me or doing anything viable on it. Although after a week he seemed to agree to get to it the next day, after sleeping on it, deciding I did not want him to work on the car, I called and cancelled. He sneaked in a five minute interlude on the car after I had cancelled to justify a high cost diagnosis. He never provided a full blown written diagnosis. He did not get my permission to do that five minutes of activity. He slipped it in after I had cancelled that morning without describing what he was doing or why. In addition, he broke the wire on my horn without telling me; I found out later after I brought the car home. He cussed at me, called me names and threw the bank's debit card at me after I threatened to call the BBB over his over-charging me that day. His behavior was accompanied by threats to keep my car on his ground until I paid cash for his inappropriate charges. I called the police and had help from them getting the car off his grounds without his further aggression, but ended up paying for the over-charged bill to do so. After thinking about it more, I decided I should not have had to pay that amount for this. US Bank did not back the consumer customer in this matter but declined to allow the dispute. I was charged. No backing from US Bank. The Visa logo on a debit card with them offered no real help. Might have been any old logo on the debit card. I would not recommend US Bank to others and am looking into other banks this week.

US

We patiently waited in the Auburn WA branch for getting our documents notarized. We were rudely told by the banker that he cannot notary our documents because it doesn't have notary form etc. we are going to get these notarized from someone else. Someone could have told this when we were in line and wasted our 2 hours. We are there customers since 2004 and may move our accounts to some other bank. The guy was just rude.

Sincerely
KJ

On 09/19/2019 at around 7 pm, Thursday night I was trying to use my card again for the second time that day, unbeknownst to me I thought the card was just giving me an error because I forgot my pin#, tried it again later on that night but this time trying to remember my pin, pushed it 3 times it said transaction unavailable I called the # in the back of card. Lady by the name of Lili or Lida assisted me, she told for my protection my card would be locked. I asked if there was anything other options there were to reset my pin, Unfortunately she said I had to wait.I called again at 10am 09/20/2019, and Very unprofessionally the CSR was laughing or giggling not that I'm against that but it sounded unprofessional she then as we proceeded with call tells me that I locked my card anther 24 hours.Her name was Lidia as the one from last night was lili, so when told me this about my card being locked another 24hrs. Which I was reaching out for some assistance to reset my pin which I explained to her was the only reason why I was calling the # on the back of the card in the !st place, not knowing she would put another 24hr. lock to use my card. I asked to speak to her Supervisor and she hung up on me, I called right back and the CSR that answered that called took about 2 min. to say her greeting or even acknowledge the call, I asked to speak to her Supervisor and she unwilling wanted to transfer the call, I told her i would provide my info to the Supervisor.All I want to do is reset my password, speak to Supervisor, and move on with this nightmare of a bank.