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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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6:22 am EDT

US Bank credit card services

credit card No [protected]
Korean Airlines Skypass No.[protected]
I opened a credit card with US Bank several weeks ago, almost 2 months
I was supposed to receive miles with Korean airlines on 8th of this month.
Called Korean Air Skypass. Us Bank did not transfer till now even though I made several phone calls to Us Bank credit card services.They admitted making a mistake
and said they will credit the miles in 10 days.Nothing happened so far more than 2 weeks.
I am still waiting .
This is poor customer service, It should not take more than 2 days to correct a mistake

Dr.Philip K Joseph
[protected]

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4:48 pm EDT
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US Bank atm

My husband went to the ATM on Saturday, 9/22. The machine had an error, it kept our 260.00 and did not credit our account.
We went to our local US bank. Unfortunately. we have been told the refund policy can take anywhere from 10 to 15 days. I find this to be completely unacceptable.
How can you hold a customers money. due to an error with your machine. After this is over and our money is returned, we intend to switch banks.

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12:54 pm EDT
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US Bank civil lien was discharged in bankruptcy still showing on credit report

Bankruptcy was completed in January of 2012 with a discharge. US Bank is showing a Civil Lien against me since 2011. Letters have been sent to the legal department to have this corrected. No response has been received. I am unable to get anyone on the phone that can help me in this matter. Will not provide information about the account via this portal for security reasons.

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11:14 am EDT
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US Bank checking account overdraft

Us bank called me last night.They say i owe 1900.00 on my business checking for overdrafts.I made a purchase sept 1st for 1500.00 it was placed in pending for four days.While other drafts were paid allowing the balance to drop below 1500.00.After four days and acoount balance below 1500.00 the draft was removed with no notice to me.Luckily i was able to find the same product for 200 cheaper and i purchased it.1300.00.This purchase went thru but sent my account in to overdraft.36.00 charge.A few more charges came in atm withdraw of 100.00 even an atm decline charge of 2.50 each time resulting in an overdraft charge.Then a good two weeks later i was notified that the first purchase had shipped.The 1500.00 one.I have asked twice at the local branch to opt out of any overdraft protection.Was told i could not once by a teller once by the manager.I have my statements i can email to anybody who needs them.I feel that it was wrong to charge me overdraft charges after i asked to opt out.And feel that i should be refunded all overdraft charges from that point on .This all took place between 9/01/18 and 9/19/18.Except when i asked yhe teller to opt out that was may 2018.Sorry about all caps cant see good so thiat helps me see letters

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2:50 pm EDT

US Bank emily, manager @ us bank branch: pd-wa-3323

I'm not an account holder at USBank but when I went in there today to cash a check that USBank had issued, I was met with nothing but loud, rude & immature behavior by Emily, the PD-WA-3323 branch Manager.
When I didn't agree to give her my ssn just to cash a $400. check, Emily walked out from behind the counter & while standing within a foot & a half of my body, she very loudly, threatened that she wouldn't cash my usbank issued check if I didn't cooperate with her nonsense. Now I'll tell you, Emily isnt a little girl, she towered over me in height & totally eclipsed the sun shining in the wall of windows. I'm pretty sure she was trying to intimidate me with her very large, wide frame...in the end I got my check cashed but it was quite the fight. The bigger they are the harder they fall.

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1:53 pm EDT

US Bank mortgage department

We have a mortgage with US Bank. We are currently trying to refinance our mortgage with another institution. The underwriting department has requested information from US Bank regarding verification of the mortgage. We have also been trying to get the required information from US Bank for the last six weeks. We have contacted US Bank by phone and FAX multiple times. We went into a US Bank Branch in Utah County and spoke with their staff. Their staff have not been able to get the documents either.In summary, we are very frustrated at not being able to get the requested document when we asked for it. We have tried, the institution handling the refinance has requested the information multiple and US Bank's own employees have been unable to get the information needed. To resolve this matter all we are requesting is the document entitled, "Request For Verification Of Mortgage.
Thank you in advance for your help.

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11:52 am EDT
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US Bank atm stole my debit card and 880 cash

1900 1st Capitol Dr
St. Charles, MO [protected]

US Bank 10:50 PM | 9/12/18 (Deposit $880 - Increments 100's (4), 20's (24)
ATM made a loud beeping sound after attempting to Deposit more cash from first transaction, after that it attempted to process the transaction stuck on the "Processing" screen for 2-4 minutes and then "Network Error Message" Appeared.
ATM began to restart and reset, at that point the screen went Blank and made noises internally, and eventually after 10 minutes turned back on ready for use. At that point, I realized it took my Debit Card and my Funds I deposited with no receipt provided by the ATM to address the amount I deposited... before and after it turned off. At that point, I wrote a note on the First Capitol Schnucks U.S Bank location desk and also put a "Out of Order" sign on the ATM.

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8:58 am EDT

US Bank lost title

I paid off my auto loan on or about July 27. I first called US Bank to ask where by title was on August 6 or 7, and was informed that it would be sent out soon. On August 24 I still had not received the title, and called again. I was informed that there was some kind of mix-up and no one requested my release of title. At that time I was told that my title would be mailed in 3-5 days. Today, September 13, I still have not received my title, and was told by a loan banker that it was sent out on August 13 and that I should check my mail or go get a replacement from the DMV. I need US Bank to solve this issue and send me a clean title.

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10:50 am EDT

US Bank fraudulent activity on my debit card

On Aug. 29th. I filed a claim as there was activity on my acct. I was not responsible for. My card was not swollen, or misplaced. I am a senior citizen on a very limited budget and this put me in a bind. I called numerous times to find out when the monies would be returned. I finally was told today I would get it tomorrow day 10. I was lied to by one young lady, Telling me there w as nothing she could do, there was no one else I could talk to. I have banked with US Bank for years and has always felt my monies were safe. Lately, I have known several people who have had issues with safety and their acct. Kathryn Clapp acct. number [protected].

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10:46 pm EDT
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US Bank destroyed debit card in atm

Today Sept 6, 2018 at approximately 2:oo p.m at the US Bank Bellingham branch 4040 Meridian Street Bellingham WA 98226 . I bank with Chime bank, the ATM finder gave me US Bank location above as a fee free ATM. I inserted my Chime debt card into the ATM entered my pin and selected withdrawal from checking. the ATM then said unable to make transaction at this time, and destroyed my bank card. I approached the teller, and explained what had just happened. She asked me to come back in an hour because the person with keys to the ATM machine just went to lunch. I returned an hour and a half later to be told that the ATM machine did indeed destroy my debt card, and they were sorry. The money I was withdrawing was to pay my rent, contacted Chime bank and they have sent out a replacement card that I won't receive for about 2 weeks. I have no way of withdrawing any money from my bank account, and am unable to pay my rent.

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1:45 pm EDT
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US Bank business checking

I became aware of an overdraft on my account. I called the local branch in Cookeville TN and talked to 2 Jessicas who informed me that if I made a cash deposit to cover the amount before the end of the day, the charge would go away. Only one item was over by 11.xx dollars but yet there were 2 overdraft charges. By the time I drove the hour to the nearest branch, 4 more transactions were showed as pending along with the 2 overdraft charges, one of which was erroneous.
I put enough to cover all of the debits and $15 more.
I was surprised to see that my account was $199 in the red the next morning!
I was told I would have to talk to the branch manager where I opened the account, which is Emily in Piqua, Ohio, about 500 miles away.

She was willing to return 1 and then 2 of the charges, which left 4 of them, totaling $144. I had 7 or 8 business days to bring the account to a positive, or there would be more charges.
So, why did the deposit I made NOT cover the amounts that were pendiing?
There is some new rule that I didn't know about (and Emily didn't care that I didn't know) and it would be good for all who read this to note: US Bank checking accounts are processed by taking the deposits first, then, ALL CHARGES AND BANK FEES NEXT, then the transactions pending.
So, my deposit was eaten up by 2 overdraft charges and instead of the overdrafts going into the "pending" section, they were marked as "posted" so there was no way to deposit money to cover them.
This is not the first problem I have had with US Bank who touts their "Most Ethical Bank" (Given by the Ethisphere institute, whose members obviously have never banked with US Bank or have ever been a customer) is anything but. If US Bank is the most ethical, the it indeed is the cleanest pig in the mud hole, and not saying much for the banks of America as a whole. I wonder who they would vote is the most ethical gangster?
I will close my account with US Bank when it opens after the holiday. The $144 dollars is the last money they will get from me by cheating. It costs too much to sue them, and even then I would probable spend thousands just to get my $144 back, The Federal reserve needs documentation to make a move and the way the statement are from US Bank are not according to GAAP but holds and other transactions along with their fidelity in being recorded in the correct stream of time, disappear and they will not accept screen shots from your computer.
The only option is to close the account and cease to do business with them.
Brick and mortar banks make more money than any other business by using our money, yet they treat us with such disrespect. I am going to look for another bank, possibly online that is not so shady, playing shell games with my money and then not letting me have it and taking it and using fees as punishment and extorting more if the fees aren't paid. Who else can charge you $144 based on their own calculations and without negotiation or proof, playing by their own rules and giving you nothing in return, yet asks you to pay in 7 business days or they will add more charges?
I was on a long business trip which used up the large deposit in the account, in case of you think I am whining over the NSF charges. I drove from Seattle to TN and had gotten in at 3 AM and still, I drove the 2 hour round trip to make sure my account didn't have an overdraft charge. They count it against you when they decide whether or not to hold a check you give them. It would be nice if all customers paid in cash so that the banks couldn't play with the money from checks, but now they have a rule that nobody else can deposit cash in your account. They say it is to protect us from money laundering, but it is really protecting the bank from doing it, not us. they threw the baby out with the bath water on that one.
Banks are actually making themselves more an more useless to the average American.
US Bank is useless to me and thank goodness, I don't have to put up with their extortion any longer!

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10:28 am EDT
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US Bank business account

I opened a business account in July 2018 at the Douglas Branch in Lees Summit, Missouri 64086 with Eric Gossett (Personal Banker)
The account number I received was incorrect and not associated with my business account, I do not know how this could happen and very unhappy with this event.
I am debating leaving US Bank and do my banking elsewhere, I have been a customer of US Bank for many years and have many accounts. but this mistake has cost me money due to the delay it has caused me to get the right account number and change it for my auto payment from my supplier.
After I get everything squared away and receive payments, then I will decide if I close all accounts with US Bank and change to another banking institution.

Marc A. Miles
Miles Industrial Services Consulting
[protected]@gmail.com

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Update by Marc A. Miles
Aug 31, 2018 10:29 am EDT

unhappy business owner

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8:05 am EDT

US Bank credit card/ checking

This company has a history of holding payments that are what they call authorized but not yet processed. For instance, I used my credit card to park at a lot however the lot does not charge right away it holds a $25.00 amount on your card and once you leave the lot will charge you based on the amount of hours you stayed. Today I called in to have two different charges released that were never processed. The first one was for 10 days ago the second from over a month ago, the rep was able to locate the first hold and after a 25 minute wait that was "released" (Still not posted to my account) the second purchase she was not able to locate. I asked to speak with a supervisor and as I am typing this my hold time is at 37 minutes. I am not sure if anyone else has had this problem but luckily I have enrolled in the text alerts so I know exactly when the hold was placed on my card and I also know that this amount has never been returned to me. I am so happy I only have this card for Child Support payments because their practices are really unethical. On several occasions I have had to call them to release MY MONEY that was never processed. I cannot imagine how many other card holders have had this happen.

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10:29 am EDT
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US Bank bank account

Jessica Franklin and Derek refuses to help because I'm a black man I asked them both to explain why I had a overdraft and they wouldn't explain or talk to help me understand why that not acceptable. The way she handled the situation was wrong. I tried calling the branch several times she would answer the phone and say I'm not letting you speak to nobody here. I know if I go up there it's really going to be a problem, so I'm trying to avoid any other issues.

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1:37 pm EDT

US Bank business checking account application

Hello

By the end of July, i worked with the banker Travell Williams at Lincoln park branch in Chicago to open a non-profit business checking account. After i provided documents, banker told method account can't be open for agent, but can be opened for the president of the organization, so i brought the president in. Travell assured me that he received everything he needed. Once the back office approves it, the account should be up and running. However, after 3 days, which is early august, i still didn't hear back from him.Starting from august 9th to august 27th, i called 5 times, left two voice messages, left messages to the bank teller, emailed the banker multiple times but received no response at all. On august 28th, the banker emailed me of the decision that the bank can't open the bank account due to the same issue- account can't be opened for agent. I emailed back asking why it is still an issue since i already brought the president of the organization to the bank in person but again, the email was ignored.

Our organization values the product US bank provided for non-profit, was very excited to become a client. However, what happened was extremely inconvenient and disappointing. I don't believe this is how US bank wants to treat its client. I would like an explanation why my emails and calls are ignored and why the banker can't work with me but created so much inconvenience. I would love to work with US bank for the great product that it provides but seems it's difficult now.

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11:12 am EDT
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US Bank home mortgage loan

We took out a home mortgage loan with US bank on our home. There was an extensive appraisal done on our home and dock that did not include a second property we own that is on a different tax statement. We had planned to sell some of this 2nd property and unbeknownst to us this property that never was appraised, was never to be a part of the loan has a lean on it as part of this loan. This is underhanded. US bank misrepresented themselves in this transaction. How can they just take whatever they want.

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9:16 pm EDT
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US Bank account I received did not match business acct.

I opened a business account at US Bank at Douglas Square 1599 NE Douglas st.
Lees Summit, Mo. 64086 with Eric Gossett (personal banker)
I received a checking account number that was incorrect, not associated with my business account, I discovered this when I contacted bank about payment and that account was not associated with my business.
I am not happy with this service and do not understand how this could happen
I have not decided if I want to stay with US Bank after this, I have banked with US Bank for many years and have many accounts with you.
I will be resolving this issue soon and decide what I want to do after that.
This is delaying my pay for services rendered by about a month from my client.

Regards
Marc A. Miles
Miles Industrial Consulting Services

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2:38 pm EDT

US Bank checking

I have a student account for my son that we have had for about 3 years. He went to go withdraw money from the US Bank on Melody drive in Northglen CO on AUG 19th. The 600.00 was not disbursed and the ATM had an error. We immediately called the 24 hour hotline and have gotten nothing but the run around. I have called every day trying to get this resolved. He is a college student and needs this money for his school fees and books. I have received no help from the branch manager and the customer service is horrible. This was a US Bank ATM at their branch and they refuse to do anything but give me the run around.

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3:17 pm EDT
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US Bank credit card

Here we go again, day number 3 since I posted my last review and still no resolution. I have received a call about my last post and was told that someone would contact me other then the fraud Dept. So I go to use my credit card again today mind you for the past 2 days I have not gotten to use it and the day before that I used it once, my card keeps getting shutdown because the "system suspects fraud" today was the 48th time to call over a 5 day period because of this issue and now I get told "give the card a rest" mind you for the record this card is NOT maxed out but I am extremely frustrated in the fact that I was told this I never once thought that I would have to call every single purchase I make in order to use the card and then get told I CAN'T use it when I need it that defeats the purpose of having a credit card and last I checked absolutely nowhere in the agreement was any of this mentioned. Also I would like to add that when you are charging 24% interest that I agreed to I expect that I should be able to use this credit card however I please and absolutely no bank should ever have the right to tell you when and where you can use your own credit card this is ridiculous and absurd and I will continue to post these reviews untill this is resolved.

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10:26 pm EDT
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US Bank credit card

So here we are again I am going to continue making a complaint everyday until this gets resolved, so I get denied again this morning I called was on hold for 30 min just to get transferred and put on hold again finally speak to someone and they say that it's fixed and wait 5 min NO GOT DENIED AGAIN, so I call back wait on hold get transferred to the fraud Dept FOR the 40TH time in a 48 hour time period LITERALLY the 40TH time I then have to answer more verification questions AGAIN and to my surprise is actually worked ONE TIME, I then get denied again so what do I do? I call back on hold for 40 MINUTES ANSWER THE SAME QUESTIONS and of course doesn't work of course I get a different story every time I call this story was it's a new card and it has to get my SPENDING HABITS, NEWS FLASH I have to call every transaction what spending habits, so I call again tonight WHILE TRYING TO PURCHASE GROCERIES, I STOOD AT THE SELF CHECK OUT REGISTER FOR 42 MINUTES ON HOLD AND WAS TRANSFERRED 3 TIMES and literally got told THAT THERE WAS NOTHING THEY COULD DO mind you this is the second night in a row that I had a basket full of groceries AND MY AUTISTIC SONS MEDICATION and was told to try again tomorrow I HAVE BEEN A CUSTOMER FOR ONE WEEK AND THIS IS HOW I AM TREATED, I would also like to add that I made a complaint yesterday on this and received 0 call to resolve this issue, obviously my business means nothing to you I have spent over 15 HOURS on the phone LITERALLY and there has been no attempt to resolve this nobody has reached out, I am giving this until tomorrow morning or I am going to find other ways of making sure that this type of buisness is being done and will not stop until I get a resolution.

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Update by Chris cox
Aug 20, 2018 9:37 pm EDT

I have never delt with this much chaos kver a credit card I have e called literally 33 times in a matter of 48 hours each time I called was because I was denied purchase and everyone I spoke to was not helpful to the slightest. The last time I called I had a basket full of groceries just to get denied again I then call wait 15 minutes on hold just to get told that I have to wait till the following day to use the card because of holds for fraudulent charges you would think after calling 33 times this would not be an issue, then to top it all off I get told it could be like this for the next 60 days. I literally got a different excuse every time I called I was also told sorry we cannot override the charges for 60 days I can't believe this crap this is wrong on so many levels I am veteran with both legs missing and I have been treated like total crap the only reason why I got this card was to get my VA home loan none of this was put in writing and I keep getting told all this crap but have yet to get one fraud notice emailed or text I am beyond pissed off.

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

How to file a complaint about US Bank?

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- Summarize the main issue with US Bank in the 'Complaint Title' section.

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- Provide detailed information about your experience with US Bank.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
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- Click the 'Submit' button to submit your complaint.

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Follow these steps to effectively file a complaint with US Bank on ComplaintsBoard.com.

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US Bank contacts

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

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