Menu
US Bank Customer Service Phone, Email, Contacts

US Bank
reviews & complaints

www.usbank.com
www.usbank.com

Learn how the rating is calculated

1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for US Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of US Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

US Bank reviews & complaints 833

Sort by:

Newest US Bank reviews & complaints

ComplaintsBoard
L
12:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Refuses to send me a statement on my auto loan

I financed a vehicle with US Bank 4 years ago and have received paper statements in the US Mail until April, 2022. From that point on I have constantly called and requested a paper statement so that I can keep the account current as I always had since the origination date. I keep getting the run around when I call and each time I am transferred from one representative to another and placed on hold for an extended period of time. My call today, 1/18/23 lasted 2 hours and I still got nothing resolved, I was transferred four times and no one seemed to know why I was no longer receiving a statement. Representative Lucy told me I selected online statements at the time of the original loan in 2021 and that's why I don't receive paper statements. I explained that I have every monthly paper statement in the post marked envelopes from the origination date through April, 2022 when I stopped receiving statements so that was absolutely not true. Today, each time I asked to be transferred to the "Complaints Department" they conveniently lost the call and I had to call back and start all over again. My last attempt today was with Alexis at 10:50 a.m., who said she was a Manager in the Loan, Line and Lease Dept. Again, I had to explain the problem, she asked to place me on a brief hold and conveniently lost the call.

After two hours today, I gave up.

The summer of 2022 I received a past due letter in the mail, I see they were able to mail that to me, which notified me the loan was four months overdue, I logged into their system immediately and made four loan payments at one time to catch the account up. At that time, I had not realized I was not receiving statements. I am a very busy professional in the healthcare industry and I don't have time to track my creditors, if they expect prompt payment, they should insure I receive a monthly statement. The loan has even gone into default once, which has never happened in my 43 years of business transactions, this was due to my not receiving anything from this bank, no statement, no email, no text, nothing for several months in a row and I'm still not.

When I called them on 12/7/22 and explained the issue the representative assured me they are still mailing statements to my address and blamed the problem on the post office. I actually spoke with the post office and they are not holding my statements from US Bank, which I already knew and each month I'm assessed a late fee of course because the payment is late, which is grossly unfair since I'm not being notified when the payment is due, this should be illegal and probably is a violation of the lender's obligation to the consumer. At the time of this 12/7/22 call I placed a reminder on my cell phone calendar which displayed last night on 1/17/23. I then tried twice to log into their system and make a payment, and was unable to log in because their system kept asking me for a personal ID which was not my user name or my password. I then tried to call their supposedly 24 hour banking number to make a payment, but the auto teller only asked if I wanted to open a checking or savings. I pulled my April 2022 statement again to find the due date and realized the payment was due on 1/21/23, in just 4 days. If I had not placed a note on my phone I would have been past due AGAIN this month! I am asking that someone from the Complaints Department contact me in writing and address this problem. I have contacted the BBB to also assist me with a resolution to this matter. Thank you, La'Nell Thurston

Desired outcome: US Bank resolve this problem immediately. I'm requesting a resolution in writing.

Read full review of US Bank
Hide full review
ComplaintsBoard
L
5:17 pm EST

US Bank Service

I bank at USBank her in Grand Forks, nd. and I have a complaint about the service I have received, I had a charge from a company in Fla. called " Vital Record Express, (78d6-871-1121) " as soon as I saw the charge for $ 47.00, I call USBank here in Grand Forks, ND. and reported it, since that report was filed nothing has been done to settle my case. I need help getting my money back. Thanking you.

best regards,

Loretta J. Hollinshead

Loretta J. Hollinshead

2500 14th Ave. South

Apt. #5

Grand Forks, N.D. 58201

Phone # [protected]

Desired outcome: get back my $47.00 Back

Read full review of US Bank
Hide full review
ComplaintsBoard
M
8:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Debt payoff

My complaint is regarding the card member service representative, Joe. He sent a letter dated December 22 but did not receive until January 9. Telling me that I did not qualify for hardship program. Hardship for me is losing my husband of 50 years & most of my family. I never applied for this program and resent the fact that he Just assumed that I fit that profile. Trying to settle my account for 8500.00 instead, 11600.00 is a business decision that I needed to make so I can move forward with my life with a no interest card. Thank you, hope we can
Resolve this situation soon.

Desired outcome: I really want to settle this account as soon as possible.

Read full review of US Bank
Hide full review
ComplaintsBoard
L
9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank visa gift cards

These cards are totally useless, My first problem occurred when the numbers were hijacked and used somewher in California, It took over two months to have them reissued, Now, these cards will not work on any internet purchase,

When I reported this issue to one of their foreign speaking customer service rep (who I could not understand) has now totally locked out the card for any use.

I plan on taking these two cards to a US bank branch and demand a refund

Desired outcome: For US BANK to give me the value of my two remaining cards

Read full review of US Bank
Hide full review
ComplaintsBoard
D
1:31 am EST

US Bank Frozen 16,000 in my account

If some one knows stacy from us bank please tell her to contact me and if someone know who knows what I can do to unfreeze my funds to fraud that they concluded no fraud till now because I cant see my account please help me I have a baby no food nothing I trusted you at us bank and you are the fraudsters money laundry chain of crooked as people you can be I will never ever ever recommend this bank please do not do not bank with them I am still waiting for stacy the ghost from us bank to tell me why or where or how do I get my account closed by the way its not been closed and only my money is frozen due to account fraud risk identity pending address change due to stacy not responding she is probably in some nice vacation with my money borrowed till pay day and awaiting my funds and millions of funds held make this viral known I am doing a you tube video by the way chime closed my account as well due to us bank reporting external link fraud amazing well big applause for the idiot bank of the year standing ovation to h&r and to all the department of idiots they have not knowing what do do handle situations or at least lie better good by still waiting no presents and happy new year thank you for nothing but looses wait not done... The branch manager tells me he has the authority to open another account please someone cpr im having a heart attack 911 someone what what did he just say to me help me lord... What did he just say... Lake mead and civic center

Desired outcome: MY MONEY

Read full review of US Bank and 1 comment
Hide full review
1 comment
Add a comment
T
T
tmuzynoski
Wausau, US
Jul 11, 2023 8:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They just did the same thing to me! I have 10,000 I my account. And they put a hold on it due to address verification. Took my new id in with my updated address and it’s still hold. It is sick what these people are able to do.

ComplaintsBoard
C
9:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Funds held

12/26/22 I deposited a check from my son for 6 months rent. Your fraud dept placed a 10 day hold on the funds; a call to my son's bank could have verified the funds were available. My rent is due no later than the 3rd; my landlord will assess a $50 late fee if I pay the rent after that.

I am retired and live on a fixed income; I have been a customer for 20+ years.

Your ongoing assessment of $36 overdraft fees have now created a deficit of over $300. Three ACH payments will probably be declined and you'll assess your blood money of $36 each for those items. I can't buy groceries. Your actions and the uncaring, snotty responses from your fraud dept rep are disgusting.

I'll be filing a complaint with the BBB and the States Attorney General as well.

Desired outcome: Release the hold immediately and refund all overdraft fees.

Read full review of US Bank
Hide full review
ComplaintsBoard
S
5:16 am EST

US Bank Smartly checking

So I went into the bank after making a mobile deposit and realizing my card no longer worked, and had a new card issued and went about my way. Couple hours later after the bank is closed my account is Frozen with no explanation, so naturally I called the provided number on the app and was told that I would have to wait till the next day when the bank opened to speak with someone about it.

So naturally living in Las Vegas Nevada, a 24-hour city, I was just satisfied with that answer. I called back to customer service and spoke with a delightful young lady who inform me that the bank was suspicious that my mobile deposit was done in the state of Nevada when my billing address was in Florida, although when opening my account at the Nevada location I specifically documented I work in Florida and reside in Nevada. So naturally it could be an honest mistake and she said I would have to go into the branch in the morning and verify my identity. I asked the young lady should I bring the check or the person I got the check from? And she informed me no not an issue, they just want to confirm that I actually made the mobile deposit while in Nevada. I go into the branch in the morning and see the same gentleman I got my card from the previous date. I asked him what the issue is, and he informs me that I made a mobile deposit with a third party check, and even though it was properly endorsed it was not allowed. I'm inform the man that's understandable and provided him with the actual check and asked him in the future if they could contact me if there was any issues with my account before freezing it. He then stated that there was a notation on my account stating I must speak to a branch manager. I said fine where is the manager, where he then informed me that there was not a single manager working in any branch in Las Vegas. And that I would have to wait 2 days to make an appointment to see one at my home branch. I felt it was unacceptable and called corporate, or so I thought. The lady informed me she was just a customer service representative working out of her house and was very rude and told me that there was no one I could speak to to clarify the problem and find some kind of remedy and then proceeded to call my branch and speak to an assistant manager whereas they decided to close my account. I got the name of the assistant manager, Amelia by the way on the Sahara and rancho location. After 35 minutes on hold in the bank being closed she got on the phone and was very rude and told me she was not going to speak with me about the matter any further, she was tired of me calling around trying to find different answers when all I was doing was following the exact steps they kept telling me to do. When I asked to speak to her supervisor I was told no, she doesn't have to explain herself why, and it is the bank's decision to close it as they please per contract.

When I asked to make an appointment with the branch manager I was told they won't tell you any different than I am we will not take responsibility for your account and don't want to have any business with you and hung up on me. I have had no issues with my account in the past and have spent hours trying to find a remedy for a problem I've not quite sure I created since I followed their instructions with their app to the t. The check went through a review process and was accepted. And then I treated like a criminal because they have a flaw in their procedures. When I asked the young lady what outside governing agency I could file a complaint with, I was told there isn't one and I'll just have to accept it. What happens with the rest of money in my account? And how can they be a financial institution in America and be allowed to just do as they please without any recourse?

Desired outcome: Reopen account, suspend both customer service rep and assistant manager and demote/retrain assistant manager. Establish contact before drastic measures

Read full review of US Bank
Hide full review
ComplaintsBoard
S
3:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Checking package

I was terminated from my employment. My termination packet has a document that states I can keep what is called the Platinum package. This is the package I signed up for when I opened my account in March 2016. I was put into the new Smartly Checking without choice. The Platinum still exists. I was given the choice to call the 800 number or go to a branch. Called 800 number. They can not do the switch back to Platinum as the termination document states. I went into the branch and they are told that the programming of Smartly checking does not allow for me to have Platinum once the FORCED me into Smartly checking unless I have fraud. I do not have fraud, I have an offer/opportunity as a terminated employee to keep my Platinum. This is unethical to switch me without a choice when the old product exists, and I need to be switched back.

Desired outcome: Do not change my account numbers. Put me in the Platinum Checking Package (checking and savings) like I signed up for. I don't want Smartly Checking. It is not the fault of the branch, it is corporate and their many screw ups.

Read full review of US Bank
Hide full review
ComplaintsBoard
U
7:30 pm EST

US Bank Closing account/ kroger elite mastercard

I asked that my account be closed due to credit card is not a par card. I was told it could take up to 14 days with a zero balance on card & they refused to close the account. If you are looking for a rewards card it is not this Kroger Elite Master Card. If you are looking for a credit card, Capital One Visa or American Express Blue Everyday. Both Companies are good options & Master Card is not a good choice at all since you will end up paying more that if you used Visa or American Express. Representatives need more professional training @ US BANK & I am not sure that Kroger is aware of their business tactics.

Desired outcome: Close my Kroger Elite Master Card ASAP & email me a confirmation of closure.

Read full review of US Bank
Hide full review
ComplaintsBoard
U
11:44 am EST

US Bank Poor Customer service and communication

I was granted a Forbearance in July for 6 months. It was good until January 2023. I called in November to say I wanted to resume payments.I made a payment in November and they instructed me to fill out an application for repayment options. So I did everything I was told to do and you reported me to the credit Bureaus 120 days past due! And then you refuse to take it off even though I was on a Forbearance plan! I have all my paperwork telling me I was on this plan until January. I tried to do the right thing and start payments again early and you guys screwed me!

Desired outcome: Fix my credit and respond to my issue

Read full review of US Bank
Hide full review
ComplaintsBoard
P
8:55 pm EST

US Bank US Bank in it's entirety.

I am not stupid!

Covid brought you a bulk of online banking, and now that's all your business model wants to support.

You have closed two out of the three branches within reasonable distance from me. The remaining branch only has three persons at any time, and one is in service consultation leaving only two counter persons.

Tonight, as every year, I visit to purchase gift cards for Christmas, and am told "we don't have any". I am incredulous over this answer and so get an explanation that "all our cards expire in two days, so they're not any good".

What knuckle-walker manages this place?

Then I am told that I could check other branches (do I need permission... thanks!). The "other branches" are rather far from me, and I will never reach them before they close. So, I hurry home to call and confirm the AVAILIBILITY OF PRODUCT. Once home I perform an internet search such as "US bank Hillsboro Oregon". Try this yourself, you cannot find phone numbers for branches online, but are continuously directed to the 800 number. Which I call, and am on hold for 20 minutes, and they give me numbers for the two Hillsboro branches. Additionally, it is unacceptable that all of these branches close a 5:00 PM or earlier. We should not have to take time away from our jobs to visit the bank we are a member of.

Is there anything else I can do to assist USBankcorp?

Desired outcome: Get your greedy little head out, and provide the products and services that you implied we would have access to when we gave you our mortgages, checking, savings, and credit card accounts.

Read full review of US Bank
Hide full review
ComplaintsBoard
J
9:42 am EST

US Bank Bank Wire Recall Termination

old national bank greenwood not cancelled wire recall as requested many times, cause of them a company bank account is on the edge of closure.

Old National Bank, Greenwood, IN 46143

The 2 employees There Not even Listen Anything. They mention go to other department and then the wire department ask to go back to them. but then also no result.

the wire transfer was done in jan 2022 >> its dec 2022 now

Read full review of US Bank
Hide full review
ComplaintsBoard
C
6:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Rewards card

I am a US Bank/ State Farm credit card holder and chose to get a rewards card for my points accumulated so I could use to do my Christmas shopping. I used it once online and it worked fine. I have tried two more times to use online and it won’t work! I even tried calling the merchant directly and they still couldn’t get it to work ( and they unchecked the box to save card info). I called the bank rewards help number and was told there is nothing wrong with my card but some merchants will not accept it. I read the Cardholder agreement and it states I can use the card online wherever VISA is accepted. Apparently, this is not the case and should be corrected. This is making it difficult for me to do my Christmas shopping and I’m very unhappy with the service provided by your company.

Read full review of US Bank
Hide full review
ComplaintsBoard
D
8:39 pm EST

US Bank payment not received on time

David Valenzuela been with us bank for almost 3 years really happy never had a problem.

Got my statement and saw a late fee charged.

I call in and talk to Sharanda and she say the system give them and option to help customers.

my payment was $70.00 dollars and i send $300.00 every month.

I had no choice then to close the account.

when i first started it wass 1,000 then i got increase for 2500.00

i always make payment more then normal and i want my credit to be

on top thank you hope you can help

thank you

Desired outcome: I only want to be fair the payment of 300 got charged if they waived the 30 dollars i keep the account

Read full review of US Bank
Hide full review
ComplaintsBoard
P
8:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Customer service representative who answered phone

I would like to make an official complaint that I would like to elevate to a supervisor about my phone call to US bank today 12/3/22 at 2 pm. The lady used words like retarded, clown, hog, and nope...

I had bad reception and she was clearly irritated. To be clear the lady I spoke to after that, at 2:09pm call was nice and respectful.

I would like to request a call back about this so I know this matter is being taken seriously. I am a manager at my job and would be concerned if one of my employees spoke to a customer like that. I called US bank # [protected] at 2:00 pm and again at 2:09 pm, from my cell phone (Pedro Patarra [protected]). It was the lady during the first call that I'm referring to. Hopefully, it was recorded so you guys can see how she speaks to customers.

my contact info is:

[protected]

[protected]@gmail.com

Desired outcome: Termination/Suspension/Write Up

Read full review of US Bank
Hide full review
ComplaintsBoard
T
9:59 am EST

US Bank ATM

ATM told us it timed out on 11/23 but still took $100 out of our account. Called the bank on 11/23 and they said they would file a claim and it would be 2 to 3 days to see the money. Called back on 12/01, claim was never filed on 11/23 so now I have to wait 10 days to get my money even though the bank told me 2 to 3 days, a representative said it would be 10 days. This is unacceptable.

Desired outcome: Money back in my account promptly. They couldn't have balance that day and should have had excess cash so why is it 10 days to get it back???????????

Read full review of US Bank
Hide full review
ComplaintsBoard
R
11:44 am EST

US Bank No giving credit for a payment that sent by Chase to US Bank for the AAA cardmember services

This is to follow up on my request regarding my account. 7856. I sent a payment to AAA for the amount of $1,136.23 on November 21, 2022, via my bank account, and Chase has shared that you received the electronic transfer on the 23rd. However, on the website, you are still showing me a balance due of $725.61. You have taken my rebate amount and applied it to the payment. This was not authorized. I had talked to a lady who gave me the rebate amount and she instructed me to call on that Wednesday to have the amount sent to me via a check. I have been online, on the chat line, and have had no success in communicating with your facility regarding the payment. I was even given the proper address for Chase to make sure the payment was processed at the correct address, but even that has not given me my credit due. The check was received as you will see by the scan attached and I would like this credited to my account, the rebate monies sent to me via a check, and the reversal of the fee you have charged my account.

Respectfully,

Richard Kast#7856

Show original message

Desired outcome: To credit the payment, return my rebate in the amount of $410.62 via check and reverse the fee of $40.00 they charged me.

Read full review of US Bank
Update by Richard Kast
Dec 01, 2022 11:46 am EST

No giving credit for a payment that sent by Chase to US Bank for the AAA cardmember services

This is to follow up on my request regarding my account. 7856. I sent a payment to AAA for the amount of $1,136.23 on November 21, 2022, via my bank account, and Chase has shared that you received the electronic transfer on the 23rd. However, on the website, you are still showing me a balance due of $725.61. You have taken my rebate amount and applied it to the payment. This was not authorized. I had talked to a lady who gave me the rebate amount and she instructed me to call on that Wednesday to have the amount sent to me via a check. I have been online, on the chat line, and have had no success in communicating with your facility regarding the payment. I was even given the proper address for Chase to make sure the payment was processed at the correct address, but even that has not given me my credit due. The check was received as you will see by the scan attached and I would like this credited to my account, the rebate monies sent to me via a check, and the reversal of the fee you have charged my account.

Respectfully,

Richard Kast#7856

Show original message

View 0 more photos
Hide full review
ComplaintsBoard
K
3:16 pm EST

US Bank I would like to make sure I get my money back

My account was put on a hold without notification turns out it was because of how I used my zelle account to many transactions of amounts high and low I didn't know there was limit of many times a day and or in a week so the manager at u. s bank put a hold without telling it was when I went to go use my card I found out. Ive been back and forth with the service center n the Manger Chad Eubank 4 times before I knee what is exactly is going on I have voice mail telling from one employee from u. s bank his name is Seth and another one from Chad saying my online banking app can be unlocked calling [protected] do icalled and found out my whole account is now on hold n in the closure process I'm not able to withdraw my money like I was able to a week ago and I have now used my zelle since 11/08/22 my banking account was unlocked except the online banking app but now they both are and I haven't used my account for anything else and I only had this account for 2 months I'm confused why my account was ok to use after I haven't used it except to pull out my 500. And now I'm needing my money to pay a bill but they won't give me my money please help the branch is post falls idaho 83854 I'm not sure of the address but it's on seltice road

Read full review of US Bank
Hide full review
ComplaintsBoard
M
6:25 pm EST

US Bank Maintenance fees charged

Day One:

I noticed a $14.95 charge labeled Maintenance Fee on may bank statement yesterday, I called to enquire what this fee was for, and a lovely agent said that it should not have happened, and I have been charged this monthly 2018, She was to re-imburse those charges for the past 3 months, but I needed to see my branch in order to go any further.

Day Two:

I live in Florida for the winter, there are no US Banks here, I tried calling the branch but no one answered. I got a recording saying that they would try to get back to be within 24 hours. I have other things to do rather than wait for a phone call so I then went online to see if I could get it resolved there. the conversation went like this. 1. I told her the problem. 2. She told me I had to go to my branch office. 3. I told her I was not able to get a hold of them. 4. She said it was my problem that I hadn't contacted them earlier. 5, I asked if she would give me the name and number of whoever was in charge of Personal Bankers. 6. She said "No, they were not allowed to give out that information.

7. I asked"why not?" 8. The conversation mysteriously timed-out

Still Day Two:

I called the corporate offices and talked to a very nice woman who directed my call to a Senior Manager, I once again explained the issue and was told I should have checked my statements and called earlier but she would see what she could do and would get back to me in a day or two. I explained that checking my statements was a matter of checking the balance and seeing that it was in line with the previous month. I don't normally check bank fees, but the bank is moving to a new system (again) and I noticed that the fees were very inexpensive. I then wondered why my fees were so high and why would I have fees at all considering my balances were a healthy amount for both checking and savings. I have also been a customer since January 1974.

If I owed the bank $897.00, I am quite sure they would expect me to pay it back. This is my bank stealing from me and I am angry. My bank has broken my trust and I never would have noticed without them changing the fee structure,

Desired outcome: I want to be reimbursed for all of the maintenance fees I have paid

Read full review of US Bank
Hide full review
ComplaintsBoard
D
6:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

US Bank Checking

US Bank has been holding $1,500 of my money as they dispute a claim with Von's grocery store. I was trying to get a money order for a security deposit for an apartment and US Bank claims Von's withdrew the money, but I saw the register which said 'canceled'. They are saying they didn't get the money, I never got a money order, and US Bank said they need to get the money back from Von's. Meanwhile, I've been out the money since Saturday, November 5, 2022. My account is overdrawn $3 so to add insult to injury, they will assess overdrafts on me.

It's impossible to get a representative who knows anything, and they contradict each other. They apologize over what is happening but say it could take up to 10 days. I am literally out of money.

Desired outcome: I need MY money put back into my account so I can buy gas to get to work and food to eat. The service with US Bank is horrendous.

Read full review of US Bank
View 0 more photos
Hide full review

US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

How to file a complaint about US Bank?

Here is a guide on how to file a complaint with US Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with US Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with US Bank.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with US Bank on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

US Bank contacts

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with US Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with US Bank Customer Service. Initial US Bank complaints should be directed to their team directly. You can find contact details for US Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about US Bank. Discuss the issues you have had with US Bank and work with their customer service team to find a resolution.