US Bank reviews and complaints 883
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Service loan officer
Tomasz Dziedziniewicz 02/28/21
9905 Hemet dr
Las Vegas 89134
My email - [protected]@cox.net
Good Morning?
I have been with us bank for the last 20+ years.4 years ago I got a home equity loan of $ 100, 000 without any problems. Of this, I invested $ 52, 000 in our condo last year As our income increased by nearly $ 2000.00, I decided to increase our home equity loan from $ 100, 000 to $ 200, 000. I asked for help
Alex Wasserman- Universal Banker NMLS
U.S. Bank, Summerlin Branch
Full Service Brick and Mortar Office
1916 Village Center Circle, Suite 1
Las Vegas, NV 89134
Clark County.
Alex Wasserman saw no problem with getting the increased amount.
In his opinion, we qualified for a sum of $ 250, 000, including payment of the remaining debt.A month later, we were granted $ 140, 000 in a different type of loan with a higher percentage. We disagreed and turned to Alex Wasserman for help. He couldn't answer many of the basic questions about the loan. He wasn't acting like a pro and ignoring our questions. We wonder if the reason for his behavior is the fact that we are foreigners (legally for 35 years). For the first time in so many years in the USA, we felt discriminated against. We tried to contact the manager but he was busy. We left a phone number and I have been waiting for a reply for a week. Can anyone help us in this matter of our problem ?
Thanks for your time.
Sicerely
Maria, Tomasz
Customer Service Nightmare
My name is Tracy Neal and I did a covid 19 forbearance last year for the months of May and June. I was told that the two months would be placed on the back end and that I would be receiving paperwork in the mail. I have been paying on time every month since last year July and it is now going into March of the next year. I have not received any paperwork and I have been held hostage as far as trying to refinance at a much better interest rate for myself. I've talked to four different agents over a four month period and they all say the same thing "We are sorry" but still no results. The bank should hold some accountability.
Focus Paycard FRAUD
Lost my paycard moving across the country. Contacted the bank to receive a new card only to be told (after TWO WEEKS of being told misinformation) that I needed to fax over a ton of sensitive info, like my SSN and birth certificate, along with a form...that literally came to my new address in the mail... so I finally faxed the correct documents, and yet here I am, three weeks with no card. I had to miss my car payment and my credit score is screwed. I have seen THOUSANDS of complaints online with the same issue. This company intentionally gives you the run-around in an attempt to make you give up and let them keep your money. IT WONT BE ME! I'll spend any amount of money necessary to take legal action against y'all if I dont GET. MY. DAMN. MONEY. BACK.
Desired outcome: GIVE ME MY MONEY.
atm machine
I tried to take out $300 on Saturday Dec 19th at about 5:04 PM from the banks ATM in Butte MT. The machine cranked, snarled and made a lot of noise, finally spit out a receipt debiting my account, but NO MONEY. Talked to a lot of nice people, but they still have not credited my account back. They say they need a court order to view the machines video. Seems like a phony story to me and I know they could not have balanced.
Desired outcome: Get my money back
I feel you. something similar happened to me too
US Bank's chief diversity officer is promoting racist policies-not equal opportunity
The fact that race is part of US Bancorp lending decision in the first place is a blatantly racist practice. US Bank is not treating people equally under the law. Based on media reports by US Bank's chief diversity officer Greg Cunningham on Feb 17 2021, they have decided to initiate policy to borrow money to a specific group of people based solely on their skin color. They have decided they are not an equal opportunity employer nor do they give their customers equal opportunity. They have installed racist policies for borrowers as well employees. Whether or not they have initiated new these policies due to their racist past practices is an open question. But the fact is they are now engaged in racist, possibly illegal practices which give prioritization to certain people based solely on their immutable physical characteristics instead of whether or not they have a worthy credit history or meet equal and objective criteria across the board. I wish to voice my displeasure with racist policies like US Bancorp has now started. I will not do business with racist companies.
I will be sharing this complaint with my US Bank branch and likely closing my account and switching to a borrower and banker that treats all people equally, fairly, and in a dignified manner. No one should stand for racism, bigotry, or treating people differently based on their skin color.
Desired outcome: US Bancorp must treat all clients and employees with equal opportunity and services, they must remove race as a critera for optaining a loan or hiring.
Lack of professional accountability
I recently was divorced, and made an appointment online to come in for a name change on all my accounts. Online I was told to bring in my certified divorce decree and picture identification. On Wednesday February 10, 2021. I arrived for my 2:15 appointment, on time. I worked with banker, Livia Lema (her card states "client relationship consultant").
Since I had recently applied for a new driver's license, I had a photocopy of my picture, a receipt and the voided drivers license. I also brought my passport, still in my married name. I was well prepared.
For the most part things went smoothly. She needed to make copies of the divorce decree. When she returned to her desk, she was re-stapling my divorce decree after she removed the staples.
I said you were not supposed to remove the staples, and she said how else was I going to copy it? I told her she could have folded the pages and copied. I explained that she has now nullified my document, and it is the only one I have. She asked a coworker, and came back apologized, stating, if I needed another one, US bank will take responsibility and pay the cost of a new one. I agreed that I will be requesting a new document and when I have the receipt of the new document, I will turn it over to her. After arriving home, I received a call from Ms. Lema stating her supervisor said, since the document did not say she could not remove the staples, US bank was not going to pay for a new one.
I believe that Ms Lena made a mistake and was not aware that she should not have removed the staples from a legal certified court document, but I believe her supervisor did know, and should have taught her this. Her coworkers knew and informed her correctly.
I think this is a way for the bank to attempt to hold me responsible for a mistake that was made by the bank. I believe this bank does not want to act in a professional manner and take responsibility for their actions.
The bank I went to is Nokomis branch 4930 34th Ave So Minneapolis, MN 55417. branch phone # [protected]. Ms. Lema's email address is: livia. [protected]@usbank.com
I have submitted a picture of the front page of the document with removed staples and then re-stapled. I have also included a picture of the page that shows the document was a certified document.
My name is Nancey Riley. I can be reached at [protected]@hotmail.com or by calling [protected] home phone or [protected] cell phone. Thank you
Desired outcome: I would like for US bank to admit the they made an error and take responsibility and pay or reimburse me for a new certified decree.
Changes to the bill pay system
The new bill pay stem sucks! With the old system I was able to group my personal bills, business bills and medical bills in separate groups. This helped me stay organized. I do 99.9% of my banking online so without being able to sort thing the way I could with the old system everything is in one group alphabetically. I also had all of my old bills grouped in a "Archive" section. Some of these were vendors and bills that I needed to look back on. They were all there in the new system but the only way I could clean things up was to delete them altogether. I get automatic deposits from social security as well. If it wasn't for that along I'd be looking for a new bank to do business with.
Another thin I was unable to do I make an external transfer.
And what's with the "OOPS" thing? When that error message comes up the only way I can get rid of it and go back to paying bills is log out then log back in. Who's brilliant idea was all of this anyway? Looks like a bunch of anal retards went wild.
Desired outcome: Scrap the new system and go back to the old one.
ATM availability
February 13, 2021
North Las Vegas, NV
US Bank ATM's not available many times in recent months. It is bad enough you can't go inside the bank but many times the ATMs are not working. My husband and I traveled to 3 ATMs today (2/13/2021) and all were out of service. What kind of customer service is that? If one is out of service, that is unfortunate but when there are several within a certain distance that are not available, that is not acceptable!
Holding my account hostage
I opened my account on 2-2-2021 with the Branch Manager at the Estes Park branch, whenI opened the account they inputted the wrong address to a nonexistant address which threw up a fraud red flag now I have spent 5+ hours at the branch in the Loveland branch [protected]) and the Estes Park branch [protected])and I am STILL unable to access or close my account which I put $700 in CASH into I have jumped through every hoop and waited long enough (Over a week with no access to my funds) I want my funds back and compensation for my time wasted at each instance if this is any indication of the level of service I am to expect from this "bank" I will go elsewhere. Mind you this is no reflection on the attitudes or the customer service at these individual branches as those representatives have been exemplary and wasted just as much time with me trying to clear this up this falls on the "CAFE" department and an individual named LATRISHA ARCHIE who doesn't get voice mail and refuses to answer her phone every call made to her goes to voicemail or when a rep. from a branch calls the call gets dropped so emails have been sent from myself and each branch to no avail I am beyond livid for obvious reasons if this isnt resolved by the end of the week I will be contacting my lawyer and the OIG, OCC, CFPB, FDIC and anyone else who will give me a chance to run US BANKS name into the ground.
Desired outcome: Compensation for time wasted and a letter of apology
Unprofessional banker cost me extra $10 to close my account
I informed the banker that I'd like to withdraw $300 first, take out the rest money on a check and close the account, at the very moment I walked in to save some time.
The banker closed my checking account first, took out $300 and asked me to pay $10 for a check. I asked her why cost $10 for a check to close my account, she said because she closed checking first, $300 was pending, and I could come back tomorrow and the check would be free.
Unprofessionalism cost me either time or $10 for a single check. And she wouldn't have explained if it wasn't me for asking. She pinned her mistakes on a customer. I am so glad I decided to end a business with usBank, they made mistake from the beginning and make me lost $500 bonus through the whole process.
Desired outcome: Nothing they can do, they are train to do very little
Reliacard
Just got my usbank reliacard replacement card in the mail! Not so fast, I call to get it activated and I'm being told it was deactivated by the last guy I talked to, a week ago. So this guy canceled the card i was waiting for and issued me a new one while i was talking to him on the phone. I never asked him to do that. He took it upon himself to do so strictly out of anger. I was pissed about my replacement card not being delivered yet so i called to find out what the issue was. He advised me that the card was issued and sent. I would need to wait until it arrived. That is the way the conversation ended. I know for a fact, because I record all of my conversations. This employee did not have my permission or consent for his actions.
Desired outcome: Someone needs to call me and explain this employee's actions!
Customer service and finance department
On 1/29, spoke to three different customer service agents and all of them had different payoff amounts within the same period 7 day request. James had a terrible attitude, declined to help, also advised there is no one else to assist & on recorded line advised "You can do that yourself on-line" Chris in finance declined to find a solution, very short!
Desired outcome: contact me directly is ok [protected]@gmail.com
Home mortgage/forbearance repayment
Account number #[protected]
Our ordeal began november 2020 when we called us bank and spoke to jaime munoz ext # 5827780 who provided information about different options of repaying back the missed payments related to the forbearance my sons were on due to the pandemic. At that time they had only missed 1 payment (october 2020). Jaime told us about flex modifications but in order to qualify for it he said they had to miss 2 payments. We believed him therefore did not pay november as we were told. We called back december 1st and spoke to evan which proceeds to tell us that in order to qualify we must miss 3 payments. We then do what he says and don't pay december as we were told. I called back december 30th, and spoke to a representative which proceeds to offer the flex modification and runs the numbers... She advises us of the new payment which is set to be 327.30 lower that their usual payment that also includes a reduction in the interest rate by 2 whole points. We agree to move forward only because the reducton in the interest rate, otherwise there is no point to extend a loan to 40 years! The agent tells me I should be receiving the paperwork to sign and get nortarized within a couple weeks. I follow up on 1/14/21 and spoke to gercia ext 1033912, she states that someone had messed up the whole account and erased the whole application and had put the account back into forbearance. She proceeds to redo the application and runs the numbers again and says that she was able to get the same exact loan terms, 40 years, same payment, and reduction in interest rate by 2 whole points. I ask her to notate account all in caps so no one goes behind her and screws it up again. She promises me that she will follow up with me on 1/20/21 to ensure the letter generated since it should only take a week. Well 1/20/21 came and there was no follow up! By this time I am extremely frustrated! I called back on 1/21/21 and spoke to virginia who states the letter is still not generated. My son gets a call on 1/26/21 stating that the modification was approved and to call us bank. I call the same number 855/698/7627 which I always do and hold only to have to be transferred to loss mitigation department. I was transferred to westin id #4qd, he refuses to provide his extension but states he is a relationship manager and proceeds to tell me that it's approved and quotes me my new payment amount which is $216.00 more than what I have been quoted all along! He has no idea why?!?! After I demand answers he says that it's because they ran the application twice and now he has to escalate it and someone would call me by the end of the week. By now I am furious. I called back today 1/27/21 and demand to speak to a manager. Reah ext 2096932 transfers me to marty which provides her id vkf. Marty goes over the letter and says that the interest rate did not go down. So why the hell are agents telling customers this?!?!?!? I purposely waited and missed payments per their direction and was promised a new payment and interest rate over the phone only to find out that is not the case! Every single time I call I get a different answer and explanation it is completely mindboggling. I have never dealt with so many incompetent individuals in my life. Us bank purposely makes customers miss their paymenst only to tell them later that they will be stuck paying the complete amount upfront. We are not accepting a modification to extend a loan to 40 years without lowering the interest rate! That is absurd! Since I could not get my son on the line when I was speaking to marty I wasn't able to decline that offer. So I called back in the evening and spoke to arlette who transferred me to maranda who put me on hold for 55 minutes only to come back and tell me that she could not locate a manager and that to cancel I need to write a letter. That is insane. I am not writing a letter! I want this done with! I am declining the flex modification and need this taken care of asap! I cannot continue to deal with this nonsense. I was then told that to add the 4 missed payments to the back of the loan I need to do another application. Really? They don't tell you all this in the beginning. This is complete bs and I am livid! Someone needs to call my cell [protected] and resolve this matter. I will be reporting you to the better business bureau! You are deceiving customers and lying and purposely making customers believe you will work with them on their forbearance repayment options but fail to mention all the hassel and countless application and misleading information given over the phone verses the end result. Hire competent people and hold your employees accountable for their mistakes! I need a manager to call me tatiana [protected]
My email is [protected]@live.com
Desired outcome: DECLINE FLEX MODICATION AND ADD MISSED PAYMENT END OF LOAN
Locking account due to "fraud attempt"
Had to order a new card because I lost my original one. I've had an account with us bank Reliabank since I was approved for unemployment in August then when my card finally arrived I tried to use it and it's declined. Called customer service and they say my account has been held because of fraud attempt. They told me the only way to get it resolved is by taking a selfie and sending a picture of my DL or ID and I have to get a new one as well because that was lost along with the card I had to replace. And because of COVID-19 the DPS is backed up for weeks before they'll even send those out. And in order to pay for my DL replacement I would have to use the money in my bank account which is locked. So I'm in a loose lose situation. I need help
Desired outcome: Access to my account
Fraud policies/department
Twice in the same week (01/18/21-01/23/21), us bank fraud dept has locked me out of access to online banking and mobile banking without cause! I have called x 2 to find out who was placing a hold on my account and it is being done without a tracking of the person doing it or giving a valid reason as to why! This needs to stop! You are not to allow to have your employees to randomly stop customers from accessing their accounts!
This need an immediate remedy. I will also be filing a bbb complaint on your policies and actions!
Desired outcome: STOP PLACING HOLD ON ACCOUNTS WITHOUT PROPER JUSTIFICATION OR TRACKING! This person(s) needs to be FIRED
Checking
My name is Carol A Seibel I had an checking account at US Bank which became overdrawn in December 2020. When I went to pay at store it denied the card. My son transferred 5000.OO
To my account from his B of A EDD from his emergency COVID relief check. I went to the local branch and they told me a hold was put on my account for fraud and I couldn't get access to my account. I had no written notice. I called US Bank after being told by a teller that there wasn't a corporate offce and called the fraud they lifted the hold and sent me to this person "Whitney" no last name and she told me my account would be closed and the 5000.00 sent back to B of A. Which would take atleast 3 months due to COVID. The reason He sent me the emergency money was for my Moms funeral died 8/8/2020 (COVID complications) and my Dads (died 12/2/2021)iI cannot believe this.in the mudde of this tragedy. Everything I have read states the maximum time is usually 20 days not 3 to 6 moths. I have called numerous times ane and they refused to let me talk to anyone but this "Whitney" when i specifically requested someone different
She told me my account was closed and it would take 3 months to get off of her desk. This is affecting my Moms mortgage which is set to begin foreclosing. Please i need your help.
Carol A Seibel
[protected]
[protected]
[protected]@yahoo.com
Desired outcome: 5000.00 transferred 12/20/2020 to be returned to B of A ASAP
See previous complaint Re "Whitney" no last name
Hardship case. "Whitney" I have called atleast 4 times" Refused my request to talk to someone different, closed my account with no written notice, said the transfer would be sent back, would take atleast 3 months for COVID hardship.
Waiting time
This is ridiculous the wait time of your drive threw at 18th street in Rock Island, why people bank here is crazy
Desired outcome: Better customer service
Inability to pay out a certificate of deposit
I am a South African citizen and still lives in South Africa. On a trip to the US Bank around 1998, my husband invested funds in a US Bank Certificate of Deposit. Since then, my husband passed away and I changed the name on the account to my name and to two of my family members.
This CD matured on the 16th of April 2020 and I decided to close the account as I need the funds.
I contacted the US Bank's Customer Service Helpline on the 20th of April 2020 and talked to Denay. I asked for the account to be closed and for the funds to be electronically transferred (EFT) to my South African bank account (as I had another account with another bank in the USA and they did a SWIFT payment without any problems). Denay informed me that the US Bank does not do any EFTs/SWIFT payments. The only option the US Bank offer is to issue a Cashier's Cheque. I agreed to the Cashier's Cheque and asked for the Cheque to be send with Registered Mail (in order for me to track the mail, as I mentioned to Denay that the postal service in South Africa can be unreliable). I also informed her that the cheque needs to reach me before the 31st of December 2020 as South Africa will then cease to accept and process any cheques. She assured me that the cheque will be issued within 3 days and will reach me in 10-15 working days.
I phoned the Customer Service Helpline again on the 24th of April 2020; this time I talked to Nicole and asked for the Tracking Number. I was informed the US Bank did not send my cheque with a tracking number; in fact they do not send any cheques via registered mail.
By August 2020 I have not received the cheque and I phoned the Customer Service Helpline again (17 August 2020) and talked to Megan. I explained the situation to Megan and she informed me the only option is to contact the branch for the cheque to be re-issued. I contacted the branch in Fargo Downtown, talked to Nicholas, just to be informed that I need to come in person to the branch. I explained that I live in South Africa and will not be able to do this. The reply was "we will not be able to assist you".
I phoned the Customer Service Helpline again (18 August 2020) and talked to Francesca. I explained again that the Postal Service in South Africa is unreliable, that by the end of December 2020 South Africa will not process cheques anymore. I asked if the cheque can be send to a friend of mine in the USA, and then I will arrange with them to send it to me via Registered Post. Francesca said that will be possible, but they need to contact a branch to re-issue the cheque. With the assistance of her supervisor she contacted the branch in Fargo Downtown. I received an e-mail from Maggie Livingston of the Fargo Downtown branch on 21 Aug 2020, witht the following message: "I was able to contact the appropriate area to replace the check that you did not receive. They stated that process does take 3 business days and then with mailing Internationally approximately 15 days for it." The cheque was send to my South African address, and not the address in the USA as requested, and it was send with normal post.
I have not received the cheque by October 2020. I phoned the Customer Service Helpline again (22 October 2020) and talked to Fenecia. I again explained the whole situation, explained I have not received the re-issued cheque, that there is a deadline for me to receive the cheque and I asked again can a SWIFT payment not be made. This was rejected again. I tried to discuss other different options with Fenecia, i.e. for the cheque to be re-issued - was told this is impossible. I asked if it was not possible to deposit the funds in a US bank account, the reply was I had to do it in person in the USA and I need to be the account holder. I asked if I can open a US Bank account and arrange for the funds to transfer, but this was also not an option as I am not a USA citizen and does not have any USA documentation. I asked if I can send someone to collect the cheque at a branch - only if it was one of the account holders and it will take 3 days.
Once again there was a total lack of understanding from Fenecia (and by extention, the US Bank) of the fact that this is my money, I do not live in the USA, that I am not a USA citizen, that mail does not reached South Africa in a predictable way, what without a tracking number there is no assurance that the cheque will ever arrive (I talk of personal experience), and that if I do not receive this cheque before the 31st of December 2020, the cheque will be useless!
This is now the January 2021, and I have not receive any cheques. And now, even if I do receive the cheque, I will not be able to do anything with it as South Africa has stopped processing cheques from anyone, including banks from the USA, on the 31st of December 2020.
I am disappointed in the US Bank and their policies because as I have explained multiple times to representatives of the US Bank the problems I am facing: i.e. posted mail does not reached South Africa in a predictable way, what without a tracking number there is no assurance that the cheque will ever arrive, and that despite the fact that we live in the 21st century, and that other banks in the US do electronic transfers, the US Bank is unable and/or unwilling to do SWIFT payments.
Also, I am not able to travel anymore, therefore there is no way for me to travel to the USA in order to solve this problem. The other two people who can also access the account, do not have the funds to travel to the USA and anyway, it is unclear when travel restrictions from and to South Africa will be lifted due to the COVID-19 pandemic.
To resolve the problem, I would like the US Bank to electronically transfer MY MONEY to my South African bank account. This is MY MONEY, I WANT MY MONEY.
I've tried to contact the US Bank on the 4th of January 2021 via the following email addresses: [protected]@usbank.com, [protected]@usbank.com, customer. [protected]@usbank.com, customer. [protected]@usbank.com, but I am yet to receive a reply.
Desired outcome: To resolve the problem, I would like the US Bank to electronically transfer MY MONEY to my South African bank account. This is MY MONEY, I WANT MY MONEY.
Refinance
I did a refinance closing on 01/06/2021 at US Bank Branch 00708 at
3435 Cleveland Ave Columbus, Ohio 43224
When I signed at closing My old mortgage was suppose to paid off plus my $9, 672.62 loan that I had with US Bank plus I was suppose to get $10,000 cash.
These transactions was supposed to have been paid off on the 11th. I never heard back from the associate, so I called on the 13th to see why my loan had not been paid off yet, he said he had my paperwork right there and he was doing it as we speak. That never happened. I tried calling the bank on January 14, but the phones were not working so I went up there to speak to a supervisor. The supervisor said that the associate that did my loan had paid my US Bank loan with the $10,000 when the loan was already paid off in the refinance. No one can tell me when I'm going to get my money, nor will they communicate with me.
Desired outcome: I want my $10,000
Paying off lease
I have been working on paying off my lease. I sent the check well before the due date! Then weeks later they send me a customer purchase titling instructions. I filled that out. Had it faxed. Then they told me I didn't fill out the form fully so I again faxed it. This time I called them and they said the fax was received but only showed my name the rest of the form was blank. This was done at a bank. Then I called again, I then this am tried to fax the completed copy. I am 1/2 hour from the fax, the fax office told me again the fax didn't go through as it was busy. And to drive 1/2 hour back. In the meantime today I also not only try to fax again but line busy, I sent this form in the mail. Upon talking with your rep he said to send an email which means I have to go travel I tried it, it won't go through. He said email it to eot lease maturity us bank.com, I will go down to the library to attempt again as who knows if you will ey my mailed form that I sent to the Amherst address! Zacnjbbbokpk16373 vin number, account [protected]. Help!
Desired outcome: TO RECEIVE MY TITLE AS I KNOW THEY HAVE THE CHECK AS WAS SENT OVERNIGHT TO AMHERST ADDRESS.
US Bank In-depth Review
Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.
Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.
Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.
Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.
Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.
Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.
Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.
Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.
Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.
Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.
Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.
Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.
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