US Bank
reviews and complaints

My name is Norma Josephine Spence.
My credits card expired in MARCH 2021.
I am residing mostly in Jamaica, West Indies.

The credit card has not yet sent me a replacement Credit Card...because the keep sending it to incorrect addresses.

I DO NOT WANT your credit card department to attempt to mail me my credit card as you seem completely incompetent to mail a credit card oversees.

INSTEAD I need you to send my replacement credit card to the Manager, Mrs Irene Davies at my branch in CONCORD, CALIFORNIA.

She has been sent my home address where she can mail my credit card OVERNIGHT directly to my home. I SHALL BE TALKING TO HER TODAY.

I received a tracking number for the last mailing. The Credit Card Department now tells me they have no tracking number?

How INCOMOMPETENT EVERYONE IN THAT DEPARTMENT SEEMS TO BE.

NORMA JOSEPHINE SPENCE
[protected]@gmail.com

Been depositing the same amount since January of this year. 720 every week on the same day. Today I made a deposit and it said Hass to be done manually. I called they said it was declined because it was a duplicate. They said I have to resubmit it and I'm on my way out of town I don't have that check. Why didn't they just say declined duplicate? The system said it Hass to be processed manually. This puts me in a huge bind, and there's nothing about a duplicate since this has been done since January I asked to speak to a manager of course they're busy. This is BS. They should be able to look at that check when I call and see it's not a damn duplicate.

My wife and I are taking out a HELOC on our house. Our loan officer is Karin Hoblit out of Minnesota. We're stationed in Virginia. I called her, for the first time, and informed her who I was and that I had questions about the promissory note that needed to be uploaded. Having never done this before I asked if the one I printed off US Bank's website would suffice since it had "SAMPLE" in the background. She told me as long as it was legible that it would be OK. I then asked her how I needed to fill it out. She seemed confused and rudely interrupted me mid question asking me what I needed help with(while I was describing what I needed help with). I reiterated myself and wasn't sure how to fill out the blank spaces on the form that I printed off their website with the word "SAMPLE" in the background. She said, very proudly and confidently, that she'd been doing this for over 15 years now and she knows what she is talking about. I told her I haven't been doing this for 15 years and that's why I was calling her. I then asked to speak to someone else because I wasn't a fan of her attitude. At this point her demeanor changed and so did her answers. She was finally able to assist me in that I needed to contact my current home loan lender and have a copy of the promissory note that I signed with them (The Money Source) and upload that form to my records with US Bank. The form on US Bank website was just there to be used as an example of what one looks like. The conversation ended without any other outburst or rude interactions. However, I have since reached out to another loan officer, one that's closer to me, for assistance. If the customer service is going to be like this with US Bank, I will pull my request and go with a different financial institution.

Us bank in Milwaukee Wisconsin there is a banker named jamila Allen-cowley she was extremely rude to me using profanity towards me, I had my 4year old son with me at the time. Jamila became very upset with me because I said I didn't want here handling my money after seeing her in the parking lot smoking marijuana she smelled of alcohol and marijuana during our conversation, I sat In the paring lot next to her car with the license plate AAP 1153 on Sept 22nd
Watched her smoke marijuana from my car then she went into the branch once I got inside I realized she was the banker and was shocked due to what I seen in the parking lot and how she was dressed I sat for my appointment and was called and she had a horrible attitude and smelled of alcohol and marijuana I then told her I did not want her handle it my business and asked for a supervisor a d she told me there was non available. I left feeling as if my information would be comprised due to the situation and how she got upset with me when I told her I didn't want her to do my business she cussed me I front of my child and got away with this.
I will be leaving this bank if she continues to work there this is too much
-Nancy

Waels botros at mukilteo us bank branch refuses to his job. I asked him to do a wire transfer and he refused on the baseless notion of the recipient is a scammer. Wasting my time and money. I don't pay anyone at us bank to waste my time or tell me how to use my money.

Branch manager is mean and disrespectful. He treats folks bad, especially if he thinks they are poor or minority. He allows his staff (especially white males like andrew fuller) to talk down to patrons and make jokes that belittle latino staff and elderly blacks. He also holds money while knowing the funds are in place.

Dan Sykes [protected] SECOND TIME TO COMPLAIN He is getting worse and more defiant against his boss.

I called the US Bank [protected] on September 15, 2021 at around 11:10am to contact them about an issue with my account. I dealt with one of the rudest people I have ever encountered through US Bank.

Basically, I was charged twice at a hotel I stayed at. I called my bank yesterday and the lady I spoke with was very kind and helpful. She checked and confirmed the hotel had attempted to reverse the extra charge, but it hadn't gone through because it wasn't done correctly on the hotel's end. So I told the hotel front desk this. They contacted the owner and after about an hour, I was instructed to call my bank again for an update. I did just that. The second lady I spoke with was just as nice and helpful as the first one. She was able to confirm that they had indeed did the reversal and it appeared to go through. She said I'd likely see the money post the next day.

I checked out of my hotel September 15, 2021 and still hadn't seen any money go back into my account. I called US Bank again to see if they had any info about this.

I spoke with a man named Maxium and to say he was rude and unhelpful is an understatement. He did NOTHING to assist me whatsoever. In fact, he made it seem like I was calling him for absolutely no reason.

When I explained to him that I had been double charged by someone, he just replied that was the merchant's issue, not the bank's. I said they were supposed to have done a reversal for the extra charge, but it hadn't came through yet so I was requesting an update. He asked if I had talked to the merchant. I said I had. I explained I asked about it and they said they issued the refund. He said again he couldn't do anything or check on anything. I said I had called my bank yesterday and was informed I could expect to see my refund by today and was just concerned that I hadn't got it. I told him which charge it was - it was a double charge showing up twice from a hotel I recently stayed at and there should only be one charge. He said he didn't know why I was giving him this information and asked if that would change anything.

How unprofessional and rude. I let him know his attitude was NOT appreciated at all and hung up. He never once offered to check on the refund status or to confirm that they had done the reversal properly. He just acted annoyed that I called and bothered him with an issue that simply wasn't on his agenda to address. He just told me that whenever the merchant released the funds, they'd be in my account. He said the bank doesn't control how different merchants work, so he can't do anything. Then how did the other 2 ladies I spoke with have NO issue CHECKING on the situation to confirm things?

My family is loyal US Bank customers. I haven't had issues until now. Usually, everyone I deal with from US Bank is friendly. All the tellers at my local branch are absolutely wonderful! You always get quick, friendly service in there. I have needed to call the main branch/800 number a few times and I've always had my issue or concern resolved. Today was far different. DISAPPOINTED!

We are going to move our business from USBANK. We have NO drive in access to our account because it is closed on the weekends. We have no immediate access to our Safe Deposit Box. This is critical because of documents and N0 timely access. J. Todd Wilkinson [protected] Account Holder. We will take our long term service to another bank. Please take corrective and immediate action to prevent us from terminating service and notifying other in our sphere of influence (including our two children; parents; and friends who also have accounts experiencing the same issues).

Purchased a car with a loan from us bank. The bank filled out paperwork with title but loan info was different than name on title. Loan is paid off and car is sold. The new owners cannot title the car. When I call us bank they promise to help and send the same lien release that dmv claims is not sufficient. The title includes the name of an organization. The lien release does not include the name of organization. I call back to get a statement of non interest from us bank including the organization name on the title. I have called us bank not 7+ times concerning this. First two times they could not find my loan information. Every other time save the last time I was transferred to a random department (like credit card debt collection dept). Sometimes to many random departments. Before I am either to a department than will do something or an automated system that does not allow access to a live person and I must hang up and get back in line again. No clear way to get moved up to a supervisor or even to make a complaint with in the us system.

When I lased my vehicle in 2017, it was mistakenly registered with the county as business use instead of personal. Once I received the personal property tax bill from US Bank, I called the county to have it corrected. Doing so resulted in a $552.97 credit back to US Bank. A check was issued to US Bank but they never received it as the address on file with the county was incorrect. After explaining this multiple times to US Bank, I'm always told to email the tax department which I've done multiple times. I have paid the US Bank already for the $552.97 to clear my account but they still need to claim the check 'unclaimed property with the state' (it's there, I've sent US Bank a screenshot). I can't get anyone on the phone who is willing to help and no one will respond to the emails I've sent.

On Sept 5 2021 I walked into a U.S. bank branch and Provided the agent with my POA form for my grandfather William Ramirez checking and savings account. I phone the bank on numerous dates in the past month. My grandpa has Covid and is in the hospital not doing very well considering the man is 83 yrs old. He god willling pull through this hard point in this time of our life.
Well I phoned the agent i gave the POA to on saturday and was informed to call Laylaya [protected] and apparently she hasnt got the time to return my calls, so i spoke with a agent available in the 24 fraud online verification for transactions on 08/07/21 3:36 pm and I simply told her my issue and informed her that my grandpa has covid 19 and is in the ICU an it doesnt look good! So the agent laughed at me in the most evil way I have ever heard due to the fact of my papa being in ICU and this lady I spoke with was exteremly rude and distastful to the extreme yelled at me & stated the branch already told you and i yelled towards her and stated no they did not I proved them with what they have asked of me and and still im receving a hard time. My papa trusted ur bank with his money and now due to that he is unable to pay his bills. Outside the hopsital he is bed ridin and I dont know what else to do? Can you please help me ur bank has alot of my grandpas money that belongs to him and and he wants it. Please contact me asap Amber Trombly [protected]
[protected]@gmail.com

Purchased a vehicle January 15th 2021, seller had a US bank loan. Went to the local branch (Oregon Redwood - Albertsons) completed transaction (my new loan through US Bank). Received loan documents, was told information would be sent via mail for titling - registration. Fast forward 33 weeks September 3rd, after 20+ phone calls both to customer service and branch - I still don't have proper paperwork to register my vehicle so essentially I'm paying for a vehicle that can't be registered, sitting in my driveway with no use. In addition I have 4 failed trips to DMV trying to figure out if they can help on their side which obviously hasn't worked out. I've been promised for months this would be handled but it's not happening.

[protected]@sbcglobal.net

The chip on my debit card stopped working last week Thursday. The card doesn't appear to be damaged - no scratches, nicks, etc. I tried at two different retail stores; neither was able to read the chip but both were able to read the card when I swiped the magnetic strip.
I phoned them Friday to order a replacement. The service rep explained that I can continue to use my card since the strip works, until the new card arrives.
The strip stopped working today, and still no card.
I called to see if they accidentally cancelled the card. She said no. She said they can overnight a new card but she will have to charge me.
A few years ago, my debit card number was stolen. Their policy at that time was the same - if I wanted a new debit card sooner, I would have to pay.
I indicated when my credit card companies need to issue a new card for being damaged or stolen, they do not charge me for a overnighted card.
She told me I could go to my local branch and order a replacement. I told her it's pretty hard to do when you closed down my local branch when Covid hit, and haven't re-opened it.
US Bank seems to be in the dark ages when it comes to customer service.

I have been locked out of my account on several occasions for a period of at least 24 hours with customer service unable to re-enable immediate access. It seems to happen only when accessing my account using the US Bank app when trying to enable Face ID. I have no issue if I just use internet access via any browser, but if I use the app, it locks me out of both. I have lost countless hours trying to resolve this issue with customer service, but I only seem to keep getting transferred from department to department, reverifying my identity, over and over, day after day. This is ludicrous! I need resolution. I need access to MY account. Why is this so hard for US Bank? I have a dozen other financial online access accounts. I don't experience this issue with ANY of them. My boat loan happens to be with US Bank, and if it weren't for that one reason, I would definitely NOT bank with this institution. Waste of time.

08/03/2021
Spoke with the Branch Manager, Nicole. My checking account was closed and I am owed money. She needed to research. She suggested I call Customer Service.

Customer Service: A check went out 07/27/21 for $2, 400. I should get it in 5-7 days.

08/17/2021
I spoke with Vicki, customer service. I was told that a check was sent for my balance. I still have not received it. A statement I received today shows that $2, 408.39 was withdrawn on 07/26/21. Vicki sent an email to (?) to find out where the check is.

08/18/2021
I spoke with Ebony, customer service. She will send an email to processing to see when the check was cut and sent. She will request a stop payment and an expedited re-sending of the check.

08/19/2021
I spoke with Radfa, customer service. She will also send an email. Rafda also sent an email to Ebony to ask her if she hears back to call me. Rafda took my number. She said that I have to wait a few days to get an answer because I just called yesterday. I asked "a few days? I've been waiting 3 ½ weeks!"

08/21/2021
No one answered the phone.

08/22/2021
I spoke with Carolyn, customer service. The last notation on my account is from 07/26/21. (REALLY? WHAT ABOUT ALL OF THOSE OTHER CALLS I MADE?) The funds were sent to the branch and are sitting in a general ledger account. The Branch Manager can cut me a Cashiers Check.

08/23/2021
I called the Branch and asked for the Branch Manager (Nicole=where I started this). She is on vacation this week. Sylvia is sitting in for her, but is on the phone. Numerous attempts (13) to call the Branch again resulted in being cut off because no one was able to answer the phone. Finally someone answered. Sylvia was with a customer, but the girl gave me Sylvia's direct line: [protected]. Left a message at 11:00 am. Called again at 2:14 pm - got her voice message. She will "call me back when she can".

As a customer I should be able to get service at my local bank and have access to my account 6 days a week during normal business hours. However in our town, Hermitage, MO our bank has cut hours and days which isn't good business when dealing with my money or anyone else in the communities money. The town is very upset as well as myself.
It leaves us no choice but to change banks and that shouldn't be even be something we should have to do.
Someone hirer up should look into this and make changes to provide better service to our community. Maybe our small town business doesn't mean much to a bank that is as large as US Bank but it should matter.
Please look into making changes to switch our service back to normal business hours and hire more help verses one person doing inside and drive through work to upset more people that have to wait 30 mins. in drive through or line inside.
I am sure this wont do any good but I said I would reach out before everyone closes their accounts and then this location will shut its doors. Thank You
Angie Swearingin

I have been a US Bank customer for 10 years. I Visit 7 facilities, in the course of a year. of these 7, there is only 1 that I have found to not be convenient or user-friendly.
Your Woodbury facility has a imbicilic lay out, Upon entering one does not see a cashier or directions to one. The accommodations for customers are, basicially non-exsistant. The employees, if you can find one, are no help. If I were the manager, I would be truly embarassed, I will NOT use this facility, again.
Respectfully.
Dennis Milotzky

We opened a business account with your bank and part of that included a business line of credit which had a card associated. The account was under MJM Contracting, Inc. and the card number ended with 5965. We realized fairly quickly the new account was not going to work for us so the account was cancelled. We were never able to activate the card. Imagine our surprise when we started getting bills from US Bank and now finance charges and past due notices. We have called the banker that set these up originally with no return call. We have called your customer service line only to sit on hold for what seemed like forever multiple times. The latest is showing a balance of 178.84 on a card that was never used. We sent a letter into your corporate office over a month ago and instead of receiving a response we received yet another bill. Since we cannot seem to get through to anyone or get a call back and since you are ignoring our letters and messages, we are prepared to involve our attorney and file a formal fraud charge against your bank.

I am maintaining my account with US for the last 15 Years, Due to good customer services I referred many friends and family to open accounts in this bank, and their account.

I would like share my bad experience with one of your employees your bank

I transfer some money to abroad through Remitly
But I was notified by Remitly that my money is not being released contact my bank that US bank
I contacted my branch at 1301 Irving Park Rd Hanover park Il .
One of the bank employees pick up phone and speak so fast and introduce himself
Which was very difficult to understand when I ask him to introduce himself slowly,
He didn't like that any way he spells his name with a rude voice as Nisol. I said to him why are you so rude to me you should be proud of spelling your name
You know what he said I have four customer sitting in front of me
Then I said I am also of your customer you can't be so rude to me .
I was already very disturb because my money transfer
Anyway he said can't do anything contact ACH
Finally I contacted ACH lady on the other hand understand my worries and help me to understand why my money was on hold.

My question is why he was so rude with me
When I was already already under tremendous stress
Instead of putting some ointment on my wounds he ignite my wounds with his rude behavior and making me to understand what ever he is doing favors to me
And then he said if You want see me or wants to speak with then take online appointment and you see me at my bank
That was ridiculous
I was shocked for his behavior and he ruin my all day, You know I was unable to do my rest of work of the day
so I ask my wife help me to do my rest of work.
This is my experience I am sharing so please hire people who are more competent and more customer oriented

I am sure bank must be having recording
My approximate calling time was 0900 till 1030 am
On August 9th or August 10th most probably on August 10th
Thank You

I have started the process of refinancing with US BANK and /mailto:paul.[protected]@usbank.com loan officer. Everything was good until I requested to meet with him. his response was: Hi Gerardo-unfortunately cannot meet-we are too busy with current market conditions and environment. I will cancel your application

Kim please cancel

I'm pretty disappointed with such as poor response. He could easily offer a video conversation or at least a telephone meeting. this is not the first time I get such as negative from a US BANK representative. I look forward to refinince with a different entity, so wont have to deal with these type of things.