US Bank
reviews and complaints

I have called customer service # [protected] multiple times in the last 2 days in order to get help with a very important purchase transaction. The customer service reps were extremely rude. I was even yelled at yesterday because i asked the rep to repeat herself since it was difficult for me to understand what she was saying. I just got done calling and the rep picked up and h/u on me. I've never dealt with such rude reps in my life. I cant help to wonder if i would have been treated differently if it was a regular bank account or if i had a different last name.

I am being debited a monthly maintenance fee $ -6.95 form 01 jan 2021. I request that same fee may kindly be waived, as I am a senior citizen and your bank advertises no balance maintenance required for sr citizens accounts. If there is any change in the policy then same must be communicated to customer before implementation.
I am unable to reach mr david a lacombe, branch manager of your bank at woodbridge raplhs, 5345 alton pkwy, irvine ca. Can you share his name and direct phone number?
I request you to appreciate covid-19 pandemic disturbances and our long term banking relationship, therefore I humbly request you to refund the mmf as it was the direct result of bank error by not communicating to me in time.
This is unfair trade practice as I was not informed so that I could take timely remedial action. Kindly refund this amount of $ 48.65 and oblige. Thanks... Ameeta singhal

I have contacted us bank numerous times over the last 6-7 years over my mortgage and escrow account. For some reason my mortgage keeps going up and up. I have a fixed rate but the us bank keeps raising my payments without any good explanation. My biggest concern is my escrow account. For some reason every year for the last 6-7 years there is a shortage in my account of $350-$380every year. Today 08/05/2021 I contacted us bank again about this. They gave me there usual spiel about how its my insurance or my property tax. They sent me a letter saying as of 07/01/2021my mortgage payment will go up because of a $382 deficit to my escrow account unless I paid it before july 1st. Well I paid it and now they are telling me there is an additional shortage of $425. They raised my mortgage $35 dollars a month. I told them thats an $800 a year hike and they are trying to tell me thats not correct. I dont know about you, but between the $382 I gave them in july and the $35 dollar amount my mortgage went up per month, that adds up to $800. The supervisor I talked to belittled me for over 2hrs. And tried to make me feel stupid. Telling me thats not true its only $35 dollars a month. Well it adds up to $800 a year, I dont believe the bank at all. Last year during the pandemic I proved they were wrong and received a $1, 152 refund. They are telling me I only paid this overage for two months. No matter how I divide my mortgage up, I cant figure out how they came up with that amount. They were billing me $1, 792 a month when I should have been paying only $1, 472 a month. Ive tried dividing it by 12 months, by 6 months, by 4 months, and by 3 months and cant figure out hw they came up with the $1, 152 amount. And now they are trying to do it again.

I was a US Bank customer for 30 years. For the first time in my entire life I was a victim of an employment scam that cost me over $2100 that impacted my bank accounts. Instead of working with me on a repayment plan (yes, I was willing to repay the bank because it was my fault for falling for the scam); US Bank decided to close all my accounts. Their reason is, if I could fall for a scam once, it could happen again and they do not want that risk. After 30 years, and being a victim, I was surprised that this is the response. I'm sharing my experience with various consumer and social media sites To inform others that US Bank will not have your back if you are a victim regardless of the impact to you and your family especially during these times. They froze access to any funds I had left and then closed my accounts. I have no access until my next paycheck is deposited into my new with my new. I have not been able to pay for regular household purchases and bills, even after speaking with them and confirming the problem. They advertise and market how they care about their clients and customers with silly commercials, but behind the door they are just the opposite. Kicking scam victims when their down seems to be ok with this company. Scam victims are already mentally and emotionally distraught. This just adds salt to the wound.

Your new UI is beyond terrible! Frankly it is unbelievable that you released this to the public and took away all the good features of the old UI.

I suspect if you gave us all the option to choose the Old (better one) versus the new (junior achievement) you would see how many of us that use this service would switch back.

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COMMON SENSE

I was a new employee at US bank. I received racial remarks. I was embarassed in front of co-workers including thru apps in front of team members. Banking was a new experience. Kimberly smith (Fargo) manager would be the one mainly doing the increasing, adding confusion. When asking for help I received more embarassment, snapping remarks. To Add to more confusion when reviewing this manager would stretch things then I would go live only to tumble (like with shoe laces) I kid you not it's like as If I was her prodigy, she would win the nobel prize, be promoted by using me the employee so she could get promoted, rewarded in front of the company while I stood there embarassed in front of staff, leaders, Co-workers, company. Then when you get it wrong because her explanations, every opportunity she had would lead to humiliation, (and to me) embarassment, remarks, snapping she did to me right in front of staff. You have no record but once you enter bank they could easily say, treat you like you are now a criminal. Walking out of that US bank every day feeling like you're wrong. I had to leave the company. Not only that my information, working at US bank was compromised, leaked, they found out it was like nothing. But working new at the bank it was like everything was wrong, I mean this manager would tell me in great detail how many times my voice was recorded, how many people listened, all because she was supposed to be the one as a manager. She was the one that told me. Even months, weeks would pass by before she helped. US bank was the one that said they understood, it's okay to ask but I was mostly on the phone by myself. To the point I was crying at the same time I was like I am not going to continue working for a company but sadly this manager I am sure she has been doing this to employees for almost 30 years. I feel sorry for the new hires experiencing this from the manager. She has high standards, reaching out to authorities at US bank did nothing.

Relicard has had my money since April. I have never had account with them or ever used there card. When I called to order new card they told me I had to verify on there website photo id along with selfie. So I did so for 2 months now I have uploaded every I'd document card ss card . Taxes .paystub. when I called them after my first document upload they said they did except my expired license but I also needed to upload my ss card. Took me 2 weeks to get a new one I upload it call back now 10 times and now it's sorry can't except expired license and now need updated. I said you have my money jt cost money to renew and your holding it all. Now no where on there site on Google or anywhere does it say they don't except expired nor does it say current license it simply says license or photo id and srlfie. So why are they now requesting 5 more things when that not what it says. There lieing to us and forcing us not to get our money. 4 months they have mine. While I've been doing everything they ask. Of Me. I have our Facebook chat stating they take expired license. And srlfie nothing else is required they can verify your identity these 2 simple steps. Please some one help me. I just want my money. That I've been owed and is. Mine.

July 2021

The US Bank website indicates that you can send them a letter to cancel your account but I received a voicemail after I sent the letter, stating I had to call them to do so. Since they did not close my account, I was charged a monthly fee. Due to my disability, I cannot make phone calls, and I don't appreciate how inaccessible closing an account is.

My recent experience with yours Cardmember Service was not at all satisfactory. My records show that my bills are paid always on time. In January this year my check was sent two weeks ahead of the due date. I do not know what happened. Costumer Service told me that it was one day late. We all know that the post office and also your office had great delays because of Covit-19. I discovered now looking at my statement closer that I paid $28 late fee. Costumer Service on July 9-th told me, , it would not be fixed". I will not accept that simply CANOT BE FIXED. Please exercise proper customer care with proper understanding. Sincerely Janusz Wolkowicz. 44630 Trellis Dr. Sterling Hts. MI.48314 cell [protected]

I forgot when it was and I don't really care! I do know I came into your bank to cash a check drawn on your bank.
I was having great day until I met Sandy, she was rude and condensing and then asked for my social security number.
I called your complaints line and he made light of the whole situation
Sandy works out of your 7222 Edinger location in Huntington Beach!
My boss called to close his account and he received a call back!
I think sandy is a mean person and I wish I could sue your bank !
I can't I've checked so I won't go in this bank ever and I tell every person I know about your crappy services and the mean lady sandy!

I was at the main Arnold mo. location off church road at apx 11 am today 7/12/2021 in need of sending an overseas wire transfer for my company Even though I have done this many time in the past 30 years that I have been with US Bank I was told by the manager Cody that I now needed to make an appointment with her to do this. She told me that this is the way it's going to be and I could go to another branch 10 miles away because this branch was under staffed. WTF! There are apx 6 other banks closer to my business than this and all would love my business account as well as personal account.

Very disappointed,

Anthony Pijut

My adult Son had received an Insurance check in the amount of $3120.00, he signed the check over to me and I deposited it into an ATM, due to the fact that I had loaned him that amount to put down on a new vehicle. Well over 1 week later I got a letter from USBank stating a reversal of funds. I'm an authorized user on my Sons account and our accounts are linked. I was told that the check was being sent back to my Son via mail.
That was weeks ago and he still has not received the check, I called US Bank today, the first person to assist me put me on hold and hung up on me, the welcome said that she didn't know where the check was.
In addition, a few weeks back I made an appointment to set up an Estate account for my Father, who had just passed away. I made an appointment online days in advance, I changed my whole work schedule and took 1/2 day off work to make the appointment, then US Bank called approximately one hour before the appointment to let me know that there was no one that could assist me.
I had no issues with US Bank when they were in Albertsons stores, that is where I did all my banking, but since the removal, I haven't not been able to get assistance for my issues or any customer service.
My Husband and I have had been customers for quite awhile, we both have separate checking accounts and CD'S with UsBank, but we are seriously considering a move to another Banking provider.

A check was provided to my boyfriend and myself for our previous deposit. We then deposited it into the ATM in Reno on Monday June 5th. The bank never contacted me about any issue with the check, but when I called them they could not provide any information. The address on my account wasn't updated to be current either. I then waited 24 hours and saw on my account that it was completely reversed. I called the 24 hour line and they told me to go to my local bank and they could provide a copy of the check and cash it for me. When I went to the bank they told me that it wasn't possible for 7 business days. This is absolutely ridiculous there was no communication from the bank about any of this and I had to call multiple times to get an answer. My name was on the check why would no one call me and ask about another name on a check made out to me. I have wasted so much time trying to get this figured out and still don't have any resolution. I would like to know what US bank is going to do to keep me as a customer. I have had this account for over 10 years now and still get no help or compensation for this complete inconvenience. Also this cause me no not be able to pay my rent and almost cost me my home.

Bad Customer Service, Employee Without Passion. Doesn't Go out of their way to Satisfy Customers, Act like they don't care. Spoke to Rep on 6/29 supposed to sens new Card. Never attempted to said would be there before Holidays, I was sceptical because I needed before Holiday. Said should be no problem. Today's date is 7/8 Rent is due and my phone is off! To to Supervisor Lisa #9840 Told me she couldn't Overnight card since it's After 5. I Won't receive until 7/12! I was on Hold for a Hour Prior! Unacceptable!

The banking app will not work for anyone making under 15 hundred a month. Nor will the online banking system. 1 out of 10 people are able to access online banking. The app has never worked for most of us. Its either blocked or the app is malfunctioning. The online banking is impossible to work when needed. No way to log in or it has bank account is temporarily disabled. And nobody to help. The 1800 number is pointless with people who just don't care. And always refer to another 1800 number that sends me back to the same people. No help when needed. Just fake people wanting more than deserved.

In 2019 i was a victim of fraud by a pc Attourney Phillup A Sellers .US Bank keeps sending letters of my account and people claim an cfpd are not allowed to persue my case . On my credit reports showed i was late in Jan Feb March in that time frame is when i hired the attourney above in dec of 2018 .This is fraud and on transunion bill of rights im not guilty of fraud of 30 60 90 days late U.S believe they reports are accurate. Innoocent till proven guilty . they keep the conversation short when i mention my fraud case.

Hello,

Kenmore, WA branch repeatedly plays inappropriate music for a bank. Today's selection was from KISW in Seattle. As much as I can appreciate Led Zeppelin personally, I do not think that their song Communication Breakdown is appropriate bank music.

I used to work at a bank many decades ago and there was no music at all. This was probably to help tellers remain focused on their job. As it was, I had to call the Kenmore branch to alert them to a mistake I found on my deposit slips when I returned to my place of business.

Thank you for your time.

Today was the second time this month that I have pulled my app up and my account is showing a negative balance. Over drafts fees for this month have gown up to almost $300. I hardly ever over draft and watch my app several times a day. Last night before going to bed I had approximately $3-4 in my account. I watch each transaction on the app after each transaction is done and make sure the available balance is correct. I was told by Shawna Adkins at the North Mayo Branch in Pikeville Ky that if it was a branch error that there was nothing that they could do about it so evidently it did not matter that they were taking my money. I was hung up on by Shawn Adkins without her even pulling my account up to account to review. I called back to ask what the name of the person was that hung up on me and no one was cooperative. I have banked with US bank for decades and have never had to complain about a branch or an employee before. This branch is never helpful at any time.

On Friday, June 4, 2021 My husband received a text message regarding suspicious activity on his card ending in 6515. He called in right away, knowing that this was fraud because we were local to home, in Fontana Ca and the card activity was in Valencia, Los Angeles County. He was told that the card was canceled and the charge did not go through. On June 10, 2021, the fraudulent charge of $100.35 posted to our checking Account! We were both furious and contacted the bank on 6/11/2021 only to be passed off to different /departments. Disputes, and then fraud; them placed on hold and not offered any information at all! Frustrated and very upset I went to the bank to close out my accounts. I was met with more unanswered questions, how this didn't seem to make sense. Then I was told that my fraud claim was refused, and to wait for a letter. This is crazy! How could this be refused or denied when it was fraud, and the bank notified me? I was asked if maybe my husband was "stepping out" on me and I didn't know that he used the card at this gas station. This was completely ignorant and malicious to imply! I was with him that morning he received the text. I was then asked if maybe he used a gas station out of town, implying that it was his fault this happened. I couldn't believe it. I was so upset I took all my money out of the accounts- checking and savings, and my husband called the fraud department again. He spoke to a rep named Julia @6:20pm on 6/11/21; claim #D210611018178. This rep made the claim for the wrong transaction of $18.73, which was credited back on the following business day! Waiting for our $100.35 credit I knew that it was time to speak with a manager, except that I was told I am unable to speak /with a manager. I contacted the fraud dept. again on 6/17/21 and transferred from Alexis to a Supervisor named Angela, she gave me information regarding all the times my card and my husbands card was swiped at different locations: on 4/3 at Arco # 2470, then on 6/4 at Arco store# 47300 ( Santa Clarita), and Arco Store# 63236 all for the same amount of $100.35, all that did not go through. She filed claim#C210617001901, and I thought that she was really helping me, as she informed me of the several mistakes that had occurred prior. I also want to mention that my husband was sent 4 different atm cards, which were all canceled! I was waiting for the credit she promised, as it was escalated so that we would receive the funds so that I can finish closing out the account. I called back on 6/23/21 and spoke with Alicia who said se was also a supervisor. She told me she didn't know what was going on but that she can have a manager call me in 1-2 days! It is now 6/28/2021, I never received a call from a manager and we have not received the $100.35 back! My husband spent the morning speaking with Marissa #1564321, who informed him that this was a claims issue now, and the pin fraud was approved so we should have the funds back in account by 4:30pm CST. We live in California, PST and the funds have not been deposited into our account. I contacted fraud, again and was transferred from Tenasha @4:15pm, only to be transferred to another supervisor Eddie, who told us that there are no managers to speak to and hung up on my husband when he asked for an employee id#! It has been one mistake, lie, hang up, accusation, and more than anything stress since this entire problem occurred. I have been a customer with US Bank for 9 years and I am appalled by the mistakes that have occurred and the way we have been treated! I want this horrible matter to be over and I want back the money that was taken from us.