The complaint has been investigated and
resolved to the customer's satisfactionResolved Urban Ugg Co — Royally ripped off
resolved to the customer's satisfaction
My wife ordered and paid for a pair of Ugg boots for me from this company.
She requested a UK size 8 and a half.
When I received them there was absolutely no way that they were going to fit me. In fact, my wife takes a UK size 6 and they were too small for her!!
We also found the quality a highly suspect so we asked for a refund.
They refused citing, "they did not refund unless the product was deemed unwearable".!!! Do they expect me to have a foot reduction?
Beware of this dodgy company.