Urban Planet
reviews and complaints

I recently purchased an item the item was too small so I went to return it the person would only give me store credit not my money back which I wanted and even said it ... The woman didn't even speak English she had to ask her manager to translate for her, I was never told at the time of purchase that I can only return the item for store credit she only told me I had 2 weeks to return it ... Very angry about the customer service .. Now I am stuck with a pair of pants I can't even wear and lost 15$ ... Definitely not going back there clothes are overpriced for nothing

I was the Store Manager in this complaint. I apologize for your misconception, this is not at all what was actually happening at the time and I'm sorry you mistook the situation for something it was not. You were asked to kindly go to another register where the cashier was assigned, and at that time the cashiers were switching between breaks and another customer was served accidentally before yourself. There was a simple mix up between cashiers and which customer was first in line. I like to keep the staff and customers happy, laughing, and bubbly at all times, nobody was laughing at you or the mix-up in the order of which customers were in line first.

Purchased these boots from Urban Plantet in Saskatoon I am very very mad that I wore them ONCE and they wrecked...$40 to wear them once and they wreck? Very unimpressed money scam I deserve my money back !

I'm just confused... Are the Customer Service representatives not allowed to laugh? And maybe you should just learn to be patient. Yes you had to move sides and then wait and then another person got to go infront of you. So what? You want to complain to the company about that? What are they going to do? Give you a pat on the back? Congrats you did a good job waiting in line at a cheep store. If you want better customer serive shop somewhere else.

I have shopped at sirens many many times. For about 10 years now. I have never got "bad" customor service. Obviously it is a cheap store, so the service won't be a 100 percent, In my opinion you are considered an annoying customer. Obviously the girls that work at sirens are going to be a little fed up. They have to deal with cheap people all day long, crying about a dollar.

i was in the place d'orleans mall and me and my best friend went into the urban planet and bought these super cute pajama pants we bought them it costed us 22.00 so we paid brought them home and fell in love after we wore them for 20 minutes yeh thats right TWENTY MINUTES and they riped right down the middle! now we are sitting at home getting them soed we want our flippen mony back!

posted incorrect. Please ignore.

Did you do any in-app purchase for 'Gold'? From the app description:
PURCHASE GOLD AND SP! Due to popular demand, we have added the ability to buy extra Gold and SP via in-app purchase!

I was at the Siren in Fairview mall Kitchener today. I never expected to face such horrible attitude. I asked one of the staff to give me the dress that i cant reach but she was sooooooo rude to ma and said the one at back will help you. I asked the other staff and she said the same. They were both so mad on me that why i asked them for help.
I was helped by another customer and she said that i should call costumer service but i was scared to ask for costumer service number. And the mall was going to be closed in half hour . This is not acceptable.
So the costumer seeive is really really poor and horrible and unprofessional.
I dont think if i can go back to this store again.

Had bad service at Sirens Guildford today. Two blazers on display but they don't have any nor would hey sell me the ones one the Mannequins cause they are display only - DISPLAYING SOMETHING YOU DON"T HAVE! I was buying for a group of dancers...guess we won't buy from there for our dances. What a loss for Sirens!

I went in to Sirens to at Upper Canada mall before heading back to University and was satisfied with the service at the store until I got to the counter to pay. My total came to 80 dollars and some change. When I pulled out my 100 dollar bill to pay, I was asked for ID and made to feel as if the purchases I was about to make were illegal. As far as i'm concerned, if they are so concerned with counterfeit bills, they should invest in either a counterfeit detector or have a currency expert on staff. I'll never shop there again, there are lots of other places to shop at, I hope they go broke.

I like Sirens, But i had a run in with them this weekend Nov 29/14 my price came to 40.00 I gave her a 100.00 dollar bill she asked me for i.d I said why and she said you need ID for a 100 dollar bill.
Why is this ?

As far as i know you can't counterfit this bill.
Why doesn"t the store have a scanner for this ?

Thanks
Shirley

I've been shopping at Sirens for years and have no complaints. It's the best store for me because their clothes fit me perfectly without me even having to try anything on... especially their dresses. This is my go-to spot when I need something quick and cute to go out partying, or business attire for job interviews or just cute boots, leggings or jeans. Also, the staff always seem very friendly and helpful. I mostly frequent the Mississauga Square One location and the Brampton Shopper's World location in CANADA.

I've shopped at Sirens a couple of times and I never had any problems with the service until I visited the one in Dufferin Mall @ Toronto, Ontario.
I was shopping for a dress and I found a really cute dress there but they only had one xs left. I wanted to check out the other stores before I purchase the dress. I came back 30 minutes later, only to find 1/3 of the rack was gone including my dress. Freaking out, I looked around the store and found them on the cashier counter. It was a small pile, about 10 dresses so I didn't take too long looking for my size. Unfortunately, my size was not there so someone must have bought it already. A few of the dresses at the top of the pile fell down when I was finished looking. I picked them up and tried to place them so that they wouldn't fall off. A lady then approached me and demanded, "What the hell are you doing?" Yes, she used those exact words towards me. Shocked and stunned, I tried to explain my situation to her but only to be brushed off as she was doing what she was doing. I don't have any customer experience myself but I don't think this is how customers should be treated. Truthfully, I was scared of someone yelling at me for going through the pile but there wasn't a "do not touch" sign or anything there. A coworker of hers noticed the situation and came to help me however she did not apologize on her behalf so I didn't look or purchase anything else because of this terrible experience. I will never set foot in that store ever again!

Well, I didn't have too much trouble with swearing, but their clothes material sure are a huge rip off! I put on this really cute leather jacket from Sirens, and riiiip, there goes my 30 dollars. I had the same comments from my friends, too. Their matrieal is basically like paper! It rips so easily. The best thing you can do is to ignore that place and warn people that this shopping place is baaaaaad.

First off To the original comment. Yes, some stores charge for boxes. You should ask this before asking for one. Simple. And you got a store credit for your $1 box? You couldn't keep your box? Really? And your 9 year old daughter should be shopping there anyway. Shop somewhere age apopriate with her! Are you dressing her like a hooker?

To the 2nd comment. How were you acting towards these girls? Yes, the people who work at metrotown Sirens arn't very helpful, but i've been there and never been sworn at before, but then again i've never done anything mean towards them. Calling them ### isn't the best start. It's probably what makes you a hard customer to handel.

The customer service I just received at Sirens Fashion Park Royal is shocking. To the point that I suggest that people stop waisting their hard earned money at this business. I went in looking for clothes to wear at the extended job training that I am being sent to. While in a rush I picked out 3 items to buy. While the debt machine was processing my payment it gave me time to realize one of the items I didn't actually need. At any other place of business this wouldn't have been an issue. They either could have post voided the transaction or just refund me the money. At Sirens they refused to do this and said they could only give me a store credit. I hadn't even left the cash register at this point. So I asked to speak to a manager. The person who I was talking to said they are the manager. As a person who has work multiple retail jobs with many different cash handling systems I know for a fact they could give me the money back if they wanted to because they need to be able to incase someone gets over charged. She said the only thing I could do was call there customer service hot line. Which no one ever picks up.

I went to sirens earlier this month and i got a $10 pair of tights i loved them they where soft on the inside and not to ruff on the out side. i wear them once than washed them. when i went to wear them for a dinner tonight they where itchy material on the out side and itchy and rough on the inside. lets just say i would rather go to walmart and get a cheap pair of tights then ever shop here again

I agree, I went to Markville Mall after boxing day with my mom, My mom was trying pair of boots on, so i asked a sales associate if my mom could use that chair which was locked in the fitting room to sit on, but she gave me a look and said we have nothing, so my mom sit on one of the tables they had on the floor . I understand my mom was not spouse to sit on that table, but the girl came to my mom and was yelling at my mom that why is she sitting on the table, i went to her and told her that she need to yell there was another sale associate came and was saying the same thing, so i left everything and i told her that, this is not how u spouse to treat your customers and asked for her name, she didn't even turn and left.. The worst part is that the assistant manager was there the whole time on the phone, so then i went to her and said whats her name finally she gave me her name, I am not sure if there is any number so i can call and report her..

I 100% AGREE! SIRENS SHOULD BE REPORTED I went to the Sirens Metrotown and it was the WORST service i have seen. I was trying on a jacket and put my stuff on the floor, and the rude sales associate started rolling my stuff over with a clothing rack, she rolled it over and rudely asked me to move. I did and said nothing, i was thinking should u be in customer service? SHe has short blond hair, with pink highlights, a total [censor]! Then when i got home, i tried on the jacket and noticed a button missing, i called the metrtown store and i think the pink highlight girl answered, she rudely told me there was nothing i could do about it and when i politely asked one more quesiton she gave the phone onto a girl suggesting i was hard to handle and said "can u talk to this woman?" to the co-worker. The co-worker wouldn't give her name nor the last girl's name and told me to fcuk myself and hung up on the phone. They said their names were Karen and Jen, I do know from when I was in the store, that pink highlighted girl (i think should be fired) and an asian girl, could be 16 a teen. She kept saying with a cocky attitude i could call customer service "look it up online look it up online." it's like, buddy u work in the store, ask ur manager to talk with customers, and she was like "the manager isn't fcuking in." I was appauled at this behaviour of Sirens. I work in retail and it happens that my current manager used to be a manager at Sirens!, I will be sharing this story with her. Then I called Richmond and staff is great! apart from their assistant manager Meg, she's nasty, even the top manager agreed with me. This company's service sucks! I regularly shop at the Urban Planet, Suzy stores and find their service impecable! This service at Sirens is HORRIBLE. Sirens should be fired from being in business. Your workers are [censor]es, I hate it