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CB Business and Industrial Review of Upstate Restorations
Upstate Restorations

Upstate Restorations review: Bad service 1

S
Author of the review
6:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Back in the fall of 2011, we contracted with John Benoit, owner of Upstate Restorations, LLC, to replace some windows and replace existing entry doors and do some framework and painting. The work took so long and is not very good quality, you can see light coming through around the doors when they are closed and you can feel a draft around both the doors and windows. The work stopped the issues have not been corrected and it has been almost impossible to contact John. You can leave a message and if you are lucky to catch him, he always having some kind of excuse or issue going on. He was supposed to come back but never showed up. I can't believe that it has taken so many months to get him to come back and finish the job. I paid him in full and this was a big mistake, I trusted the man but I learned my lesson the hard way I guess. Never pay them in full until the job is complete. My framework and painting still needs to be completed and it's almost a year now. I"m getting tired of waiting. I do not recommend this company to anyone.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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A9146S
Troy, US
Sep 25, 2012 11:40 am EDT

I have also had issues with this company, I had new windows put in a couple of years ago and they are not as good as they advertise. Or maybe it was because the installer did a poor job installing them.

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