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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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2:57 pm EST
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UPS very rude ups female driver

I was cut off at 11:20am by a very rude UPS female driver. The truck number is 147513.This happened on 6/15/2009 on Sawdust Road near the HEB market. This driver was honking and driving up so close to me she nearly hit me. She was also trying to force me out into traffic so she could inch by me instead of waiting her turn.If this is the kind of people UPS employs I will Never do business with you again.She used the UPS truck to intimidate another driver.

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UPS non-delivery

I was sent two packages by ups ground mail from my college for my homework and I waited four weeks for them to be delivered and everyday when I left for work I left a note on the door that I was at work to please deliver to the management office or the apt. across from the office if the office is closed and they will be signed for. I informed the manager it was on its way if it comes please sign for them. I return home on Tuesday Feb. 23, 2010 at 6pm pst. an there is a UPS info notice stating that I missed them and they will return on Wednesday Feb. 24, 2010 to try again. My note is still on the door.So I make sure I put the note on the door again and let the manager know that I have a delivery on the way again can she watch out for it she says yes. So this time I get I return from work at3:30pm pst. and I go to the office and the manager says no ups has come and no ups has walked pass, so I get home my notes still up so I go online and try to track it and on there it says that they came at 3:56pm pst. Mind you it's only 3:30pm pst. how did they already come and it isn't even that time I'm so upset I call and in the notes of the driver he says he came to the door and left another note. Now something doesn't add up and I'm very upset with ups I'm not going to use ups anymore I was a faithful customer but they messed up a lot for me those packages were very important and now I'm on the verge of failing my courses.

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5:41 pm EST
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UPS - worst service / delivery company ever

Worst service / delivery company ever (I will hate your commercial when i see it now)! Didn't deliver on date promised, didn't even call to schedule appointment, package got misrouted, online tracking was misinformative (told me it's in philly, when it's in dc). Had to call multiple times to schedule an appointment and get status. I was told they only...

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5:12 pm EST
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UPS lack of attention to detail

Cliff notes:
1. UPS memo request me to leave a cheque payable to shipper in order to receive package
2. A cheque is made out to shipper
3. I come home and see my package
4. Receive another note requesting a cheque
5. Receive another note stating I need to make a cheque out to UPS, not shipper
6. I leave cheque payable to UPS
7. UPS guy calls me saying I need to make cheque payable to UPS. I say I did.
8. I get an invoice requesting money for UPS
9 I call CSR, she asks how I want to pay. I tell her the situation. She tells me her notes say a cheque is being processed.

Conclusion: UPS made mistake, keeps asking for money. CSR is careless, almost made me pay them twice.

Long Version:

I had a package delivered to me when I was not home, so the UPS guy left a memo stating that he would leave the package the next day if I write a cheque for customs brokerage. It stated, “Make cheque payable to the …” and he checked the box that said “shipper” and not “ups”.

I prepare the cheque to his request, leave it out along with the UPS memo for him to pick up the next day. When I come home from work, I see my package at my door.

Couple of weeks later, I get another UPS memo on my door stating that I need to pay for customs brokerage. It did not state any other details. I ignored it, since, I got my package and had given ups a cheque. A week after, I get another memo, this time the UPS guy gives me the details: “You had made a cheque out to the shipper, we need the cheque payable to UPS” “We will return on: Monday” So now I realize that the UPS guy made a mistake the first time and chequed the wrong box. I made a cheque out to UPS and left it and the memo out for them to pick up.

One week later, a UPS guy calls me stating that he had left a note for me and he had not received the correct cheque from me. I fully explained the above. He said OK and hung up.

Recently, I got in the mail and invoice for the custom brokerage amount. I called UPS Canada, they asked me for the invoice number. After I gave it to her, she asks how I would like to pay. I explain the situation above. Then she IMMEDIATELY says that her notes say that a cheque has been received and is being processed. I can’t believe how she had not payed attention and was so close to making me pay twice.

In the end, it was a not a detrimental experience, but the lack of attention to detail, carelessness or incompetence has made me think twice about trusting them with any package or payments. Next time I will use DHL or Fedex just for less headaches.

PS They still have my cheque that was made out to the shipper. If they like driving to my house so much, they should drop it off so I don’t need to worry about it getting cashed out. Also still wondering if the correct cheque will ever get processed.

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3:35 am EST
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UPS rude and arrogant service

Why are all the drivers always so super angry? Unfortunately this is not the first time a UPS driver has taken it too far but this time was one of the worst. He left 30 boxes in front of my garage making a perfect barrier sp that no car/person could get in or out of the garage. He was so angry that our side walk way was was blocked by a car so when i volunteered to move it, he said "sure..because i have all day" (sarcasm). We then got into an aggressive verbal argument that lasted for at least 5 min; it was painful. He got so angry at one point that he banged a box with two of his fists. I thought he could have hurt me. He said "ill be back in one hour to move these" and left.

I don't think that UPS quite understands the concept of customer loyalty.

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5:36 pm EST
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UPS delivery rules & regulations

UPS is the LEAST user-friendly/customer oriented company that I have ever dealt with. I live in the city. I don't have a car. I work 9-5, and I live in a building w/o a doorman. UPS only delivers 9-5 on weekdays (when everyone is at work), and will not leave your shipment in a lobby or in front of your door (even if you authorize them to), nor are they authorized to call you to come open your front door if your buzzer is broken. After 3 attempts, they will send your shipment back to the sender, or you can authorize them to hold your shipment at their designated office. So, you pay for shipping, and essentially have to go pick your stuff up anyway. The only office where I could pick up my shipment is 3 trains, and 1 1/2 hrs. away from me ONE-WAY, AND it is only open until 6pm. So, I work until 5pm, and it will take me 1 1/2 hours to get there, and by then it will be closed anyway. Here's the real kick in the pants, there is a location right around the corner from me, but they won't leave my package there because I do not have a mailbox there. When I called to complain to a supervisor about their ridiculous polices, she told me to contact the sender and try to arrange for another delivery company to re-send it. How does UPS even stay in business like this?! NEVER AGAIN will I purchase anything where it needs to be shipped via UPS!

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knett41
, US
Mar 14, 2010 5:19 pm EDT

UPS is the best shipping company around. I always recieve perfect condition packages and I would recomend there speedy service to anyone, Fed Ex is no comparison!

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11:09 am EST
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UPS - employee horror story

I have been reading many of the complaints that are included in this site and would like to share and sympathize. I worked for UPS from 1985 until 2002 as a delivery driver. UPS changed dramatically after the death of its founder Jim Casey in 1987. From that day forward nothing mattered to management other than the almighty dollar. Customer service is a...

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7:15 pm EST
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UPS harass costumers

The delivery person lie and misrepresent the status of the delivery .They have been harassing me now for a month by msreprenstng information on the webste by mentioning comments like" Customer was not avaliable for sugnature" without even comng to my place .

Second time the mentioned that as per customers instructions the packet should be picked up at the ups store .
The company sucks in delivery and a strict action should be taken against them ...

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11:10 am EST
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UPS big mistake!

My dad died in Indianapolis. He had a small chest of drawers my grandfather made in 1971. It was made of solid wood by a career cabinet maker. I wanted the chest, so I double wrapped it in bubble paper, put it in a Staples box and shipped it to Seattle via UPS, through a Staples store. Big mistake! First, UPS can't deliver in snow in Seattle. Apparently the chains they put on their trucks don't work in residential neighborhoods. The shipment was 1 1/2 weeks later than their own planned arrival date.

When the chest arrived, the bottom of the RH side was crushed. Clearly the chest had been dropped on that side. I attempted to file a claim through UPS only to totally get the run around. They absolutely would not deal with me as far as filing a claim. They told me it is up to me to work it out with Staples, which is who their contract is with. Any reputable company would actually desire to keep customers. Apparently not UPS.

Lesson learned, don't ship via UPS if possible to avoid. Especially don't ship through a "contracted outlet" like Staples or the UPS Stores.

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Joshua Wells
gaa, US
Jul 16, 2013 3:38 pm EDT

UPS use to damage all of my outbound shipments. Now I use Fed Ex. They are way better.

UPS driver's are lazy and careless.

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9:57 am EST
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UPS ups stole package

UPS employees stole my UPS package. A family member shipped a brand new handbag worth $2, 600 via UPS 3 day guarantee. The package was packaged properly with the handbag wrapped in cloth, then placed in a small box. This small box was then placed in a larger box. The larger box contained styrofoam and padding. When I received the UPS package, the packing tape on the bottom part of the box looked frayed. In addition, while the top and sides of the box were taped with many layers of packing tape, the bottom of the box was only taped with one layer of packing tape. Also, the box was very very light - as if nothing was inside. I opened the box and inside was the small box. The small box was empty - only the cloth remained. Someone at UPS had opened my package en route and took out the contents. I have contacted UPS but they are being non-responsive and uncooperative. UPS just keeps on telling me that "they are sorry this happened" and that "they are looking into it". UPS should take responsibility for this because it is one of their employees that stole and committed a federal felony. I will never use UPS again and will bring an action against UPS in small claims court.

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harry_palm69
harry_palm69
, US
Jan 31, 2010 10:06 am EST

If i may say, refrain from accusing anyone unless you have proof that he or she have committed a crime.
Contat UPS and ask for a claims supervisor and request a complaint form. I'm sure you may be able to find that on www.ups.com . You may (also) contact your local police department and verify if you can file a stolen property report with them.
Good luck.

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12:28 pm EST
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UPS non delivery of parcels

I can't believe what a bunch of ###s work for UPS, They claim that they delivered a package to me on monday afternoon, and left it on my porch. Which is fine, but I was home and nobody left anything on my porch. This isn't the first time that UPS has screwed up. I had a package overnighted to me from Phoenix, and it took mr five days to get it. Their excuse? They could'nt find my address. That's funny, the pizza guy does'nt have a problem. Fed-Ex does'nt have a problem. Everybody on the face of God's grey earth does'nt have a problem just UPS. I'm under the impression that these jokers are blowing me off. They are a totally unrealiable company and their so-called guaruntees are pointless. " What can brown do for me?" Apparently not much. D. Jewell

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8:03 pm EST
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UPS no customer service/ nonsense

I was sent an package that need to be signed for. After UPS dropped off the call tag, I went to the website to change the delivery to will call. I received an confirmation email that night. The next day, another call tag from ups at the door with a "final attempt for the third try". I called ups phone number on from their web site and after giving my information was hung up on. I called back and restated the information, than was proptly dialled over when asking for confirmation and hung up on. The follwoing day I went to the will call location and showed both the first and second call tags left by the driver. The package could not be found, even though the ups call number staffers assured me it would be at the will call location. I proceed to the delivery destination, home, and found the day three call tag on the door, with the box checked return to sender. Great customer service and pride of having a paying job from all ups folks I interacted with at ups.

I contacted the sender and paid to have the package reshipped through Fedex, and... no more hastle, picked up at Fedex will call location 1st time. I love Fedex, they get it right the first time.

I hope Fedex buys ups and straighten's them out!

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seb garabedian
Dollard-des-Ormeaux, CA
Jun 28, 2011 8:29 pm EDT

This is what UPS did to my car because the driver doesn't put on the parking brake! idiots.. Now my insurance going up cause of UPS, ty I appreciate that.

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UPS - poor service

I just bought something online and the company I bought the items from chose to ship the items by UPS BASIC. I tried to track my package online but there was no delivery date listed. I called UPS and was told by one of their Agents that UPS BASIC will ship a package part of the way then hand off delivery to the UNITED STATES POSTAL SERVICE to complete...

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10:33 am EST
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UPS delivery damaged goods

I just placed another order for a washing machine motor that was damaged in shipping. The first time I received this package, the seam was split open and the internal packaging consisted of an 14" piece of 6" wide bubble wrap around a 12 pound motor. The electrical connector was broken & not safe to use.

Today, the motor was delivered with a broken mounting leg and the plastic electrical connector broken off the housing. Internal packaging was upgraded to the SealPak foam in plastic bag, which should have been adequate for normal delivery. The service rep I talked to assured me that it was inspected and in good condition before it was shipped.

This is not an isolated incident. I rarely receive a shipment of CD's/DVD's without some damaged cases or discs. The UPS delivery here in the western suburbs of Chicago is absolutely terrible, lately.

Just last spring, I had to have a sump pump reordered 3 times from Home Depot Online before I got one that wasn't damaged during shipping. Complaining to UPS does not appear to have any effect. If anything, I seem to be getting some shoe prints on external packages now.

Enough is enough. I will not accept having my orders damaged by UPS shipping.
If there is no other option, I will order from another vendor. I refuse to have UPS deliver anything to my address. I would encourage others to do the same, until UPS can get its act together.

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11:38 am EST
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UPS never again

Being disabled, I've furnished my entire house with merchandise I've bought online. It's not an exaggeration to say that I've bought at least 5, 000 items (all my furniture and appliances, a 46' flat-screen TV, a 52" flat-screen TV, computers, etc) through the internet. So I've had a LOT of experience with shipping large items by freight and have never had a problem that couldnt be easily resolved...until I had to deal with the UPS Freight office in Houston TX.

On two separate occasions, online sellers shipped via UPS Freight. Both times I had the same problem: no one at the Houston office ever called me to schedule delivery. One time the girl said she had called me and that I agreed to a certain day/time. That never happened and the poor deliveryman showed up when I wasnt here. Both times I had to go through he! to call the UPS Freight office myself and schedule the delivery. I was told, by a former worker there, that the office personnel are overworked so they often lie and just say they contacted people to schedule deliveries. Is that any way to run an organization?

Now, whenever I order large merchandise, I ensure that it will not be shipped via UPS Freight. mm

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Dave Shepard
, US
Apr 02, 2018 11:10 am EDT

UPS Freight is an absolute disgrace in the shipping world. They should close down all their terminals and get out of the freight business. We ordered two Air Conditioning machines from Snap-On Tools. UPS freight picked up the machines on the 8th of March and lost one of them. It's taken dozens of phone calls from Snap-On and myself to track this down. It's been almost a month now and still no second machine... wtf. When I called UPS I got the proverbial BS line, "I checked with the dock supervisor and they will call you back." Funny thing, UPS called us on last Thursday to see if we were open last Friday. Today on Monday UPS isn't sure when it's going to be shipped because of weather delays, Seriously...UPS is a F*ing joke. I will never recommend or use UPS freight EVER! Oh did I forget to mention, we can't charge A/C in our customer cars without the machine, yes UPS you clowns, you're costing us money right now!

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PotatoX
Avon, US
Jun 03, 2011 11:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

UPS scheduled the delivery of the package on 3/21/2011 between 12 - 5 PM. However, the delivery was never made. When contacted UPS indicated that they truck sent needed a loading dock and the package could not be lowered off the truck. Therefore, the package would be placed on a smaller truck and delivered the next day. The package was then delivered the next day. However, the package was heavily damaged and the product inside was damage (photo's can be provided as necessary). In addition weeks later after the delivery I have begun to receive bills for an 87 dollar redelivery charge; for the redelivery due to their error. When customer service was contacted I was told that I must pay this fee as it was not paid by the shipper. However when reviewing the manifest it appears the shipper paid a residence delivery charge...? Further I am the recipient of the package; at no time have I agreed to pay any fees... any! Had fees been requested at the time of delivery I would have turned the delivery away. One hell of a business model UPS has going here. Deliver things to people then charge them for whatever they like. The original delivery date was on 3/21/11; The Driver was----; trailer 92-8392 Freight bill number: [protected] Shipper: ----Industrial Dr., West Chicago, IL 60185

I want the billing error corrected; a letter of apology; and a statement explaining the error which I can use to close the issue in the future should I begin receiving un-substantiated bills again. In addition I am seeking $200 for the shipping damaged to the $1800 pool heater. Again, I can provide documentation and photos as necessary.

Its obvious... if you are a bussiness or work for a bussiness look to ship somthing... DON'T PICK UPS!

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5:07 pm EST
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UPS delayed my dad's funeral

My father passed away and in his will, he specified that he wanted to be cremated and his ashes spread into the Pacific. The urn seller shipped it out UPS and it was supposed to be here in Atlanta Friday, January 8th. The funeral "service" was to be Tuesday, January 12. Well, the weather was unusually cold; actually, below freezing. UPS did not deliver on the 8th, and I'm ok with that. They did not deliver on the 9th, and I'm still ok with that. Here's the problem: When I asked where it was, NOBODY could tell me! I didn't have the tracking number, but I supposed having that info cross-indexed with a client's name would be just too much. When I did get the tracking number to locate the item, it was in the warehouse, which I am STILL fine with. But HERE is where I was livid. I understood that UPS might not want to take the chance on icy roads, so I asked to come pick it up. I was told that they had to attempt deliver FIRST BEFORE I could go get it. The urn got to me at 5:30 Monday evening. Suffice it to say, we did NOT have the service on Tuesday. Not delivering the urn was ok, but refusing to allow me to go get it means it will be an even colder day in Hell before I allow UPS to have ANY part in an important matter.

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Noteneoguh
, US
Jul 02, 2010 8:05 am EDT

I was expecting my packages sooner but each individual time one of the following has occurred.

1. The package was taken to the wrong address.
2. Failure to deliver packages when I was unavailable to sign; not delivered to the leasing office across the street as requested.
3. Packages were delivered to the leasing office FIRST rather than my actual apartment in an attempt to follow previous instructions. My address was completely bypassed save for a sticky stating that they missed me (though they didn't knock, I had to physically run to catch up to them)
4. Does not knock hard enough and leaves after one knock (gives up easily).

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Gunter
, US
Jun 29, 2011 1:15 pm EDT

I'm a small business owner whose company is located in a small industrial park.
I can't wait to retire and UPS is putting the proverbial nail in my coffin.
1) Our UPS center is closed from 1-3 pm.
2) When a delivery is made and I'm not at my business, I request it to be left at my neighbors 30ft away. I complained about the driver not leaving a note stating that the package is next door. I pride myself in quick turn around time to my customers and they should let me know a package is available so can work.
Now the driver is cold to me.
3) I try to get a package out and deliver it before 1PM to get it out yet. That doesn't always work, so I go to my neighbor who is sending out many packages daily, because I'm semi-retired and I'm not going to wait until 3PM to bring the package to UPS. Now my neighbor said that the UPS driver complained that I don't for pickup and that extra packages shouldn't accepted by me and his other neighbor.
I'm losing my appetite for UPS now for they used to be conscienteous neither.
This not done, but perhaps 5 times a month "tops"
Another thing is my shop covers a large area and if I'm not there in a few seconds- very heavy door pounding begins.
Sometimes it can take up to 30 seconds to reach that door. That whole attitude is disrespectful and disgusts me. The sad thing is the driver takes home much more than I do.

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loader
, US
Oct 02, 2013 11:49 am EDT

I have seen many complaints about UPS drivers but no complaints about the internal affairs of working at Worldport. I've been a loader for UPS for over a year and my reviews of the job are mixed. I have met many great and hardworking people and many times the volume for the night is insanely high. As part time employees, we work much harder than full time employees and are paid less due to fewer hours. A big problem at UPS is laziness. Ramp employees are paid to hog the break room for half the night and sleep or play on their phones. I'm not allowed to have my phone while I work, why should they? And shifters are another group of lazy employees. Shifters are supposed to bring me empty containers and move full containers to the docks. Usually I am the one finding my own containers and at the end of the night I am pulling multiple containers while they wait for me by the dock.
The biggest problem at UPS is upper management. Many people that have these positions are not hired from within the company and know nothing about what my job is really like. How are they able to tell me how to do my job when they have never picked up a package in the first place. The only competent employees are the part time supervisors who have worked their way to that position and understand what needs to be done and handles it the proper way.
There are many changes that need to take place at UPS if the company wishes to gain the trust of their employees back and it has to happen NOW.

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Mudzh
, US
Jan 26, 2010 1:44 pm EST

I had ordered a couple bottles of wine from a private vineyard to have for New Years dinner. I received a call from UPS @ 8:30am that the wine was to be delivered 12/30/08 between 8:ooam and 7:00pm and would require an adult signature. I stayed home all day waiting while my husband and one son were out working in the yard. The wine never came! Checked my tracking # the next day and it stated "12/30/08 @ 1:40pm receiver was unavailable to sign on the 1st delivery attempt". Next attempt will be on 1/2/09(a little too late). We never heard a truck(we live on a secluded driveway) and never had a notice on the door of an attempt and UPS has been here many many times before. Went on line to complain and you can't unless you have a lost, damaged or c.o.d. problem. Not that it will matter, but can't wait to see UPS person for tomorrows delivery attempt, if it actually happens.

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Tramerr
, US
Jun 17, 2010 7:15 am EDT

UPS shows it delivered a package to my door on 4/23 at 7:11 p.m. I never got the package. I arrived home that night no later than 7:20 and there was no package. That means either: 1. Someone managed to steal the package within minutes of delivery, which means they were probably following the truck. 2. The driver is lying and kept the package himself., It was jewelry which was probably obvious from the size and return address. Now the jewelry is no longer available so even though I'll probably get a refund, I won't get the ring and bracelet I wanted. My biggest complaint about UPS is that they leave the packages in full view of anyone driving by. I have a porch with shrubs in front so why don't the drivers have the sense to hide the package behind the shrubs so it's out of view from the street? This should be part of their training. Surprisingly, I've never had a package stolen before and I order often. I think UPS should have to reimburse the company I ordered from because this is clearly their fault.

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DoMoreBMore
Philadelphia, US
Sep 12, 2013 11:54 am EDT

I went to pick up a package at the UPS facility after multiple failed delivery attempts because they cannot get the concept of just leaving the package at my door per my request. When I went to pick up the package at the facility the woman working there "Myra" was the worst person I've ever dealt with in customer service. She was rude and unpleasant and when I simply wanted to know the whereabouts of my package, she told me "it's not my problem, it's your fault you weren't home." Then after blaming me for their failed delivery, she tells me the package has been sent back to the shipper and then refused to communicate anymore with me when I was asking her additional questions, even when there was no one else in line. It really turned me off to the whole process and especially this facility. Beware of this location and especially "Myra", she will be the African American woman with an attitude standing around not willing to help.

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Dony
, US
Mar 03, 2009 7:04 am EST

Guaranteed delivery of 10:30AM CST. Driver failed to deliver, with the reason being missing suite number. The suite number is on the shipping label. The response was the driver has returned to the station and will deliver on the next day, and the compensation offered was the refund of the shipping costs.

The delayed delivery cost far exceeds the cost of delivery.

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Osram
, US
Jan 05, 2010 3:09 am EST

I had a delivery that was lost (a laptop computer that I ordered from MacMall, who is also to blame in this mess) on August 14th, now 11 days ago. I've tried everything in the world to try to track my package, or get proper compensation, and it has literally been a comedy of errors and incompetence. But it's not funny anymore. The story is too long to write, as I've been documenting this mess, and the list of screw-ups and idiots is over 30 items long. I've had no fewer than 30 phone calls, repeating myself, still, to NO avail. Get it write UPS. This is not fair. I ordered a computer. I want the computer. Fix this! Brown - you know what you're doing for me? You're giving me a damn ulcer. Figure it out!

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Macose
, US
Jan 05, 2010 11:42 am EST

IOur UPS driver will ONLY leave notices on the fence. We have to guess what time of day he will be delivering packages and be at the gate. He claims that because he was bitten by someone else's dog a long time ago, he is afraid to knock on our door.

He says is afraid we will "turn the dog loose" on him. We have NEVER let our dogs out of the house when any deliver person has come to the door. We have talked to TWO successive Supervisors and they say there is Nothing they can do about this situation.

He has gone so far as to SEE me in the yard with the dogs and when I was walking towards the gate, he got in the truck and drove away! He wouldn't even wait for me to get to the gate and sign for the package!

He continues to do this, even with Critical Medical Supplies, such as INSULIN!

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Jostar
, US
Feb 02, 2010 3:53 pm EST

The UPS guy left a sticker on my door without knocking the door AND without caring to drop the package off at the leasing office of the apartment building where they are usually dropped off. This on a Friday so I called and found out that I cannot get my package till Monday because UPS only delivers special items on Saturdays and making up for their screw ups is not important enough for Saturday delivery even though one trip would deliver for multiple customers at the complex.

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UPS ups working conditions

I worked at UPS from about 2000 until 2007. Originally, I started working in a better, smaller hub that didn't have a lot of toxic dusts and diesel exhaust. The working conditions were tolerable and the work was reasonable for the pay. However, in 2004 the place was closed down and we were transferred to a bigger hub, more common to what most UPS employees would be accustomed to. There the working conditions were much worse. The work was pretty ardous and the conditions were abysmal. If it was an ordinary office with ordinary workers that voiced their complaints more easily and freely, there would have been some drastic changes. But maybe because of the people that are hired there or the culture of UPS, the employees don't seem to voice their complaints or note the poor working conditions. It's hard to write this without sounding like a whiner or complainer, but I strongly regret working there. And I would encourage just about anyone else to avoid working there and consider working somewhere else.
Once, I was transferred there in 2004, I was an unloader in the back of dusty trucks, inside a dimmly lit hub. The hub is poorly kep with dust swirling all over and there are UPS package cars driving in from a day's work and the package cars are emitting diesel exhaust. And the trucks are started up during the shift to be moved to other spots throughout the hub. As I worked there for the first eight months, I didn't notice any symptoms, but after having worked there for about eight months, I began to feel chest tightness and made this throat clearing noise. I would have difficulty staying asleep at night. I saw some doctors early on and they didn't suspect it was cause of my working conditions. But I had a suspicion early on that it was. Some doctors thought it was GERD, but eventually that was ruled out. I eventually saw an allerigst and he was pretty certain it was a result of working at UPS. This is about a year or two after I first began feeling the symptoms. I was in a bit of a bind, I now needed the health insurance for the symptoms, but I was only being insured by the company that was causing these problems. Needless to say, this was pretty frustrating. In 2007 I eventually quit and sued UPS, but won a very small settlement. I have already spent that money on the medications and treatment. I continue to have the asthma and allergies from having worked at UPS and I'm just hopeful that my condition in improves. There is so much I would like to do, but I feel limited by the chest tightness and the medications I'm having to take.

I would encourage anyone to strongly consider your health before working at UPS or working anywhere else for that matter. Make sure the working conditions are safe and won't cause a reaction. Knowing what you're exposed to is helpful. You can ask for the MSDS to find out what you are being exposed to.

If anyone else has worked at UPS or is continuing to work at UPS and is experiencing breathing problems or a condition that is similar to mine, perhaps we can contact each other or if there are a few of us or if you know of more that this kind of reaction to having worked at UPS, perhaps we can file a class action lawsuit against UPS. It doesn't feel fair that these kinds of conditions can lead to a chronic health problem.

Please, if you have experienced something similar from working at UPS, please contact me at [protected]@yahoo.com

Thanks, and hopefully we can build a case.

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bucksmom
Poulsbo, US
May 25, 2010 10:41 pm EDT
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Hmmmm crazy I work for ups and I had been off for over a year due to throat swelling and esophigial closures

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7:55 am EST
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UPS awful company

I have not received a box that hasn't had smashed and torn corners or holes from UPS. They will not allow you to pick up a package unless you call the day before to stop the delivery. Virtually no weekend service. Missed delivery on a Friday that required a signature. I was left an "InfoNotice" which only information was that they would attempt a 2nd deliver on Monday. There was no reference of where I could pick it up. I called the 1800 # after I got home on Friday to find out where the package was so I could pick it up. I was told I could do one of two things: 1) Cancel the Monday delivery and pick it up Tuesday. Or 2) Hopefully receive the delivery Monday, but if I did not I must call before midnight to cancel Tuesdays delivery and pick it up Tuesday. Either way I do not receive my package in time. I could not go pick up my package Saturday or Sunday because of the "processing" required.

Thank god, my prescription drugs are sent via fedex and not UPS.

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8:30 pm EST
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UPS won't ring my bell

The UPS center at Maspeth is notoriously bad at getting your package to your house in a timely matter. However, apparently there was a change of drivers for my area, and the week before Christmas showed an amazing improvement in UPS' deliveries. The driver actually left giant boxes behind the house, on a set of stairs to the basement.

This week, however, I ordered something with guaranteed two-day shipping. I was not at home at the time of attempted delivery, but I know there was someone there in my place. I came home to find an InfoNotice and proceeded to be frustrated. The driver actually came up to the house, only to not ring our door bell and leave a notice. Now, I have to wait until Monday the fourth because they won't deliver tomorrow, or Friday, or on weekends. I never use UPS willingly, and this just enforces that opinion.

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RabidWolf
, US
Dec 30, 2009 10:02 pm EST

Today, there WASN'T even a slip showing an attempt when I got home today. Then, I checked tracking, only because I remembered that it was scheduled for this week, and the UPS "InfoNotice™" had blown into the bushes! If I hadn't checked, I wouldn't have even known!
It is covered with the usual scribbles so one doesn't have a clue. (These forms are worse than ever.)
And of course this means I wont see it until Monday, as they are off Thursday and Friday and don't deliver on weekends. Or even later, as the driver won't take the signed slip, even if I nail it to the door with a body part...

I now ALWAYS specify any shipper EXCEPT ups whenever I order anything that needs to be shipped. USPS works best, for me, for these small packages. But not all vendors have the option, or only some 'next-day' lunacy.

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junebug24
Detroit, US
Dec 30, 2009 9:15 pm EST

I had a great UPS driver in my area in Detroit, Michigan. We got a new drive in November. He left packages by my side door on the driveway, obviously visible by anyone walking or driving down the street. My other delivery person rang the doorbell and if there was no answer, he proceeded to the backdoor.
The new driver left a notice without even ringing the doorbell if a signature is required.
I want my old driver back.

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10:56 am EST
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UPS bad bad service

So you UPS said they would deliver by the 25th (Christmas). It shipped out on the 19th. I figured, they said the 25th, I'd give them to the 26th. Now, they are delivering on the 31st. It was a gift for my wife. She and I understood that it would be 'delayed' as standard shipping takes 4-6 days for this item which weighs under 12lbs. However, we were hoping to get it by the weekend since we would be visiting family. Now, some may say... it is delayed due to the holiday season.

Well, I worked for UPS unloading trucks on the rollers. 2000 packages per hour per 2 persons. And although more trucks come in during the holiday season, there are more docks, and more employees to handle them. So the delay is not because of the volume. In fact, UPS prides itself on efficiency. UPS delivers over 1 million packages a day. Very much like the Post Office, which handles 800, 000 packages a day. So it isn't the volume increase, because the system can handle it. So what is it?

It's the personnel. UPS employees don't care about your package. They don't care about damaging... about losing them... in fact many OPEN them... to peek if it's something they like. High end purses, cell phones, car parts, were some of the things I know were taken from customers. And they wanted to open the boxes going to rich zip codes such as beverly hills, manhattan beach, malibu, palos verdes, santa barbara, montecito, etc.

UPS publishes their findings on efficiency, volume, satisfaction. However, they don't publish any findings on complaints, unsatisfied customers, and damaged goods.

So when I sent out (2) large picture frames from a small business I own, I had the UPS clerk package them (otherwise they're not insured - even if you pay for insurance - very fine print). I knew the risks. And sure enough, they lost (1), damaged another. It was sent back to the hub were it layed for 8WEEKS. All along, I had UPS customer service saying that the item was thrown in the trash because it was unsalvageable. And who decides what is unsalvageable? The guy that damages it. The same guys that kicks to make sure it's broken more. The same guy that looked in the box, liked it, and the placed it as a damaged item. Usually, even damaged items make it back. However, sometimes, when they see that it isn't pricey or if there was no insurance (or the possiblity of paying on a claim), the simply discard it.

The following is the communication between myself and UPS: " Subject
General / General

Customer 10/14/2009 11:05 AM
Dear Jessica, The main reason why I'm petitioning to you is because the personnel at the store "don't know anything about it", is what I've been told. I have gotten no call backs and no information other than what I find on UPS.com. The personnel is completely unconcerned and unprofessional. All I want, is my item back, regardless of the condition. There is no reason to keep it and/or dispose of it. I paid a fee to handle this item, which was clearly marked "fragile" several times. Now the item is broken and I'm getting no answers, from them or you. Jessica, this is a start up business and these were my first orders. Two (2) of them resulted broken. Clearly the lack of knowledge at the UPS Store and the failure to expressively inform the customer contributed to this issue. I am not happy with the service at UPS so far. I must ask that you close my account and delete my information from your system. I expect my item to be returned as UPS has no right to keep, dispose of, or otherwise keep MY property. You were paid to handle, not decide it's outcome. I can care less about the claim, I would like my item back."

Response (Jessica W.) 10/15/2009 01:16 AM
Dear ******,
"Thank you for your response. Unfortunately, I am unable to help you with this matter. Please contact the shipper for further assistance. If the shipper has any questions about the claim, please ask them to contact us directly.

I understand your point of view, and I sincerely apologize for any frustration and inconvenience associated with this situation.

Please contact us if you need any additional assistance.

Jessica W.
UPS Customer Service"

Well, 2 months later, I received a card saying I could pick up my item at the Cerritos customer center.
I didn't. I refunded my customer her money. I switched to FedEx. I just received an invoice for $53.45 from UPS for my account dues. Didn't I cancel that account with customer service. Oh yea, they don't care.

Bottom line... DON'T USE UPS. As a former customer, a former employee, and current FedEx user, DON'T USE UPS.

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AlGahtani
Tampa, US
Jul 29, 2014 11:10 pm EDT

UPS promised, and I paid for it to be delivered the next day. I tracked the shipment till it was ready for the last leg at 10:00 PM on Friday, but it was delayed till after the weekend. Their last e-mail to me stated: (Any package that arrives after 10:00 a.m. at the destination facility is unable to go out that same day, )!
I still keep copies of their e-mail!

A. AlGahtani
+[protected]

UPS Customer Reviews Overview

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Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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