UPS
reviews and complaints

11/1/2016
I ordered a 250 lb treadmill that was to be delivered by UPS FREIGHT, when I called to schedule this, I was informed that there is only 1 (ONE) person on the truck (driver) and he will not come up steps to deliver this item on my porch. ( my house is raised 4 ft., so it's only 4 (FOUR )steps).
I can understand if this was just the "normal" UPS delivery like packages, , , but come on, this is the FREIGHT line.. which is used for BIG/ HEAVY ITEMS, so why don't this line have a 2 (TWO) man crew on their trucks?
So now my only option is to let them just put it on the driveway/sidewalk (since I don't have a garage) until I figure something out. What if I was an elderly person? Handicap?
I feel sorry for ANYONE who has to use this company for Christmas deliveries! Since this item was an award given to me, & I had no control of the shipment co., I'm basically screwed at this company's mercy.

UPS refuses to accept directions for a new construction home which is within the city limits and next door to established homes. It is a hit or miss if they will deliver a package this week. They refuse to call back or try to resolve. Instead they want you to drive out of your way to pick up the package. The Post Office and FedEx have been able to deliver without delay. This is an ongoing problem and one response from customer service is sorry it's not our fault you live in a new contstruction home.

As you know, UPS trucks are not air-conditioned. I live in South Florida, and the temperature in a car or truck can reach over 120 degrees without A/C. I ordered an LED TV set from New York City. UPS was very quick: three days flat. The TV (according to the tracking site), was loaded FOR delivery approx. 6:30 AM, and delivered to my building at 5:15 PM (on the truck for nearly 11 hours?). I picked up the set from the front desk of my building about 20 minutes after it arrived. It was double boxed by the dealer. When I opened the inner box (the TV box itself), the set was nearly HOT TO THE TOUCH. It had been baking in the truck all day. Needless to say, the set was shorting out, and would not operate. WHY THE HELL DOES UPS BOTHER TO SHIP ELECTRONICS IN THESE TRUCKS WHEN THEY KNOW HEAT DESTROYS THEM? Worse yet...the replacement will be shipped with them the same way. This is riduculous!

I ordered a phone that I desparately needed for a meeting, and my deadline is Friday, so I ordered the phone on Sunday. The info was sent to UPS on Monday, but they didnt process it until Tuesday, murdering my deadline. I still ordered the 3 day shipment, so i didn't panic too much. So today is Friday, and I'm expecting my package, so I look online, and its in Jacksonville. Why the hell is it in Jacksonville? And not only that, but they took multiple stops to small cites to scan the damn thing. I need it, and now my job is on the line because UPS doesn't follow their shipment times.

I tried calling customer support, and all they did was keep redirecting me to more agents. After the 7th transfer I hung up. Making sure I never order packages I need at a certain date from UPS ever again.

I have never in my life wrote a public complaint about anyone or any company but this situation with UPS is so ridiculous that I had to post about it. I sent a package valued at $700 from Florence MS to New York New York on August 22, 2016 and had it fully insured. The package arrived on August 26, 2016 DAMAGED. I made my first call to UPS on August 27 which is a Saturday that is when my customer let me know the item was broken. The UPS rep placed a damage tag on the tracking number and said someone would call me Monday morning to take down all the information. I called UPS Monday morning August 29 at 8:30AM and I was assured UPS would pick the package up for inspection the following day TUESDAY August 30. UPS never showed up so I called that night and was told they couldn't find the very same place where they had just recently delivered the package, but since I gave them the correct information they would pick it up the next day, WEDNESDAY August 31. They never showed up on Wednesday so I once again called and was given no explanation why they missed a second pick up but was guaranteed they would get it the next day. THURSDAY comes and goes and UPS misses another pick up so I called again. I am told again that they will get it the next day FRIDAY. Friday comes and goes and guess what? They did NOT pick up the package AGAIN. There was no attempt to pick up the package on Saturday either. Finally after NUMEROUS calls the package was picked up on TUESDAY September 6th. I was told that the inspection would take 24-48 hours to complete and they would contact me. I called every day trying to get info on the package and finally on Monday night September 12 I was told my claim was denied because I didn't pack it correctly. I send out 10-20 packages EVERYDAY except Sunday and I know how to pack items. In all my years of shipping this is only the second item I have ever had arrive damaged. In fact I used an insane amount of bubble wrap on this particular package. During this time I was supposed to receive call backs from 7 different UPS agents and not a single one of them EVER called me back. I had an agent named Jackie in New York yell at me, talk over me, refuse to give me her supervisors name, and then hang up in my face. This is the kind of person UPS has working in customer service? Someone should pull the recording of that call! (September 6 Tuesday 11:25AM CST New York Call Center). UPS charged me $117.76 to ship a package with insurance that they broke and then denied that they were responsible. UPS is even refusing to give me back my shipping and insurance money! How crazy is it to charge someone for insurance, break their package, refuse to pay for it, and keep the insurance money!? What? Starting on August 27th through today September 13th I have placed 27 calls to UPS, talked with 36 different UPS agents, and spent a total of 9 1/2 hours on the phone and on hold with UPS and still have no resolution to my damaged package. I even have UPS agents calling me asking if I have the package. They don't even know where it is! Not one single agent I have spoken with at UPS has done what they said they would do, and not one single agent has helped me! I have been shipping things for 25 years and I have never seen such unorganized chaos in all my life! I will never again use UPS for any type of delivery and I recommend that no one else use them either if you want your package delivered on time and not damaged. There is so much more to this story and so many calls that I didn't detail here but I did take 6 pages of notes and names during this process. I also reported Jackie in New York to an outside reporting agency for her horribly unprofessional behavior. I never expected a large company like UPS to treat someone so wrong and not care one bit. There are also no phone numbers available that I could find to actually talk to someone in charge that could work on these issues. I'm writing this to post everywhere I can find on the internet so that others don't get abused and run over by a company like UPS!
1ZDT4K050320007617 Here is the tracking number so Look and see for yourself!

Aug/19/2016.
Tracking number: V0198220641
Worst delivery and customer service. The reason why I chose UPS at first is because I need a quick global delivery. I noticed the customer service for proper delivery time and they never try to remember customer's memo. Now I missed the rush package and have to wait until monday. After this accident customer service had the worst response I experienced in canada. Driver had no responsibility to costumer and customer service had thousands excuses to cover up this mistake. 0 notification letter or phone call from UPS people until I called them and they gave me txxxx talking. This might be my last time to use UPS service and I had enough experience with these people.

I sent a package to a family member via UPS service and when my sister received it she called me and said that there were several items missing! Package included some cosmetics and beauty products.
I contacted UPS and told them about what had happened, they promised to find out what was going on and contact me back as soon as they'll get some information.
When they called me back they said that they were unable to find something and said that they were very sorry and promised that it wont happen again. Who needs their lousy promises? I wasted my money on buying and sending everything and my sister needed the stuff for her small business. She had several customers who were waiting for these items. Terrible! The worst part is UPS useless customer service which is unable to help! When I sent the package everything was there, when my sister got it almost half disappeared. So I bet someone from UPS stole the products. Is it so hard to find who was guilty? I'm absolutely disgusted with UPS and will never use their service again!

UPS Canada should be avoided at any cost for courier service. They have absolutely zero customer service. I have even talked to their management team members and they are even more screwed up. No wonder ### flows from top to bottom in this company. I have even talked to some one at the Director level person and he was a truck driver at one point and did not go through the management school to clearly understand the real meaning management. He was the most ignorant person and could not even keep his own words. For most of the well managed company, the customer service is a core value but for UPS Canada customer service does not carry any value. In lay man term they do not even give a ### about customers. UPS Canada is the most screwed up company in all aspects on the planet.

On August 8, 2016, a UPS driver out of the facility in Wyoming, Michigan, took a box containing a Sterilite cabinet off my front porch. I immediately called UPS and informed them about what their driver had done. The UPS driver knew he took the wrong box, because the item description on his paperwork didn't match the item description on the box that he took. He also admitted to his team leader that he had taken the wrong box. The UPS driver left a sticker on my front door, informing me of the tracking number.

I have repeatedly called and chatted with UPS Customer Service, and have gotten no where. One of the supervisors who finally responded hung up during our conversation. The other supervisor provided two different call back phone numbers, both of which were disconnected or no longer in service.

UPS refuses to tell me why it won't simply have its driver return my stolen cabinet. It has repeatedly refused to tell me what happened to my stolen cabinet. UPS also refuses to tell me why its driver refused to pick up the original two boxes that were clearly marked with their shipping labels and tracking numbers. UPS never did pick up those boxes for return, so I gave up.

On August 12, 2016, I found the tracking number had finally been entered into the UPS Web site. The Web site stated my cabinet had been delivered to some company called Jensen Distribution Services in Spokane, Washington. I have no idea why this company is involved, or if they're somehow connected to the corrupt seller on www.amazon.com that initiated this entire mess -- The Factory Depot.

I e-mailed Jensen Distribution Services on August 12, 2016, and asked employees to please return my stolen property. I have also repeatedly chatted and e-mailed Customer Service at www.amazon.com and its corrupt third party seller - The Factory Depot - and the response from both has been the same as it was from UPS - "not our problem". Seriously?

Is there anyone who can anyone help me blog online and expose what these dishonest companies and their employees have done?

All I'm asking is that someone please return the four-shelf cabinet that was stolen off my front porch by a corrupt UPS driver on August 8, 2016. According to the liars at UPS, The Factory Depot and www.amazon.com, Jensen Distribution Services in Spokane, Washington, has my stolen cabinet.

This country is so full of corruption and evil. What has happened to Americans? When will the hate and finger pointing ever end? How much worse does it really have to get before it all collapses?

I shipped a small package from a UPS store on 7/14/2016
they opened the package, re wrap it, put it in a bigger box, when I picked it up, the boxes were shredded, and a diamond bracelet was missing, I wanted to do a police report right then and there...but the UPS customer service rep instructed me to file a claim ...I bought insurance for 2000.00 of coverage ...
I did file a complaint with UPS ...to date I got nothing but the run around!
tracking # 1ZE

I moved to Miami from Toronto a year ago and I had my parents ship out a total of 6 boxes I had packed with my personal belongings in it. They made it all the way down south with no issues. The five of the six boxes arrived in time. The driver tells me that my sixth box (total sum value of appx $14k) will be coming on the following business day (being Monday since my boxes got delivered Friday). Monday comes around and still nothing so I call Customer Service n they open an investigation. I called almost every single day for that whole month to keep track of the investigation. These customer reps literally read off a script given to them to stall you every time no matter what you say to them. Either theyll tell you something different and get your hopes up (but for all u know theyre b.sing to make u lay off for a while) or they dont know s***. I dont understand how every single rep can say something different when they are all trained to the same extent as each other.

Anyways, after 2 weeks of hustling to try to get in touch with the person in charge of the investigation, I finally got a call from Jennifer. She asked me for details of my contents (size, brands, colors etc) n mind you, my box was pretty unique because a) it had used clothes in it that I can describe and provide pictures for, b) i had Indian clothes from my wedding packed in zipper bags underneath n c) i packed a canvas collage with my pictures on it. So you just cant go wrong with identifying the box.

She gets the details off me n disappears for a week. Then she finally calls n tells me that so far they have found nothing. The box was last scanned physically in Jacksonville FL. According to tracking, it made it to Miami but never got physically scanned so there was no way of knowing if it really did get there or not. Luckily, I got a friend working at the hub where my pckg was allegedly being kept. He gave me the inside detail of what goes on in there. The packages in most trailers come damaged and broken. Which makes sense because the other 5 boxes were pretty beat up, but things were still intact except one frame that broke but whatever. He said that hes seen 80 lb pckgs sitting on 10 lb boxes in these trailers, boxes unorganized, just thrown around. More than likely, my box being a heavy 50 lb box is probably badly damaged. Damaged boxes are taken out of trailer n labelled n thrown aside. They dont scan it because if they do then theyre liable for the damages so they just take pictures n leave it on the side to sit there until further notice.

Now if the box is damaged but contents are in tact, theyll repackage it but in my case, its my lifes worth of clothes in there n theres no way of knowing whats missing n whats not. So acc to my friend, they'd rather pay u than release ur package to u for fear that there will be a lawsuit filed for missing items. They dont touch it, they dont repckg it. They let it sit there till 5 months r up n then theyll auction it. AND NO ONE WILL EVER ADMIT TO YOU THAT THEY HAD THE PACKAGE BUT IT WAS DAMAGED. Thats what p***** me off. Im willing to sign a waiver for the box n take it with me as is, but atleast tell me you have it. This Jennifer simply said they found 4 lost boxes n none of them r mine. I call bulls***. They lose thousands of packages on a daily n they only look in the lost n found section, not the damaged section. So the investigation is bogus. She makes a call from Virginia n relies on some incompetent lazy worker to tell her that he looked everywhere in that 25000 sq ft facility for that one box n couldnt find it. And she relays that info to me. No hard work done n im sitting here going into serious anxiety n depression thinking about it.

Now im trying to get in touch with Corporate n the media ..anyone who can help me get my box out. All 6 boxes came together in one trailer the whole way . I know my 6th box did too. They just never scanned it because it was damaged n no one will touch it so no one will know its there. Im lucky enough to atleast know that much. I feel bad for those who wont even get that far n will eventually quit after relying on those fools sitting at customer service to just tell them that their package disappeared into thin air. Ridiculous. Do not use UPS. They only try to save their a** n if it means compromising your property, they will do just that.

They've closed my case with absolutely no closure to me other than that they dont have it. When asked what couldve possibly happened, they blamed the CBP for mishandling labels on the box when it first arrived on the border. How ridiculous is that story? Theyll say anything but admit that they messed up. And being a person who suffers from anxiety and chronic depression, UPS has done nothing short of giving me grievances.

I just want my box back. No money can replace the emotional value of the contents in that box. My wedding dresses are in there and they were custom made from abroad. I am currently living on 2 months of clothes (some that I brought with me and others that I bought here). Im running out of options. Plz help me!

I receive packages from UPS a lot. They never ask for a signature and sometimes don't even ring the doorbell. Well today I was waiting for a large package delivery and wanted it to be put in my garage instead of left on my porch as usual. So I happened to be home and he did ring my doorbell but by the time I got out he was driving off. He stopped further down the street so I went and met him and asked if he could put the package in my garage. He would not answer me or even look at me but his actions were of annoyance and aggravation. He got back in his seat and drove off at a high rate of speed for this neighborhood. He came back the same way speeding. He got out of his truck with the dolly and proceeded to put the packages in my garage for me since it was too heavy for me to lift. He never said a word and just handed me the machine to sign. It was really scary. Are they suppose to get a signature if someone is home?
This type of service is really inappropriate and they do not have a complaint department.

Today, Wednesday, July 13th I contacted your customer service department to inquire about a package that I expected to receive on Tuesday, July 12th. The package arrived at your Sacramento Office on Saturday, July 09, and it apparently is now lost. I was told they would start an investigation into the matter, however they estimated it could take up to eight days. Unfortunately, as you have probably heard before, I needed the package yesterday.

Under normal circumstances, I understand that packages can be delayed, and/or lost, however this is the second time this month a package that went through your Sacramento facility was lost. My packages were not shipped from the same company, they were different, so it is not the company who is at fault, it is UPS.

Below is the information I received when tracking my package:

Scheduled Delivery:
Scheduled delivery information is not available at this time. Please check back later.
Last Location:
Arrived - West Sacramento, CA, United States, Saturday, 07/09/2016

Shipment ProgressWhat's This?
Location Date Local Time Activity
West Sacramento, CA, United States 07/09/2016 12:06 A.M. Arrival Scan
Ceres, CA, United States 07/08/2016 10:30 P.M. Departure Scan
07/08/2016 9:25 P.M. Origin Scan
07/08/2016 3:55 P.M. Pickup Scan
United States 07/08/2016 7:01 P.M. Order Processed: Ready for UPS

Additional Information
Shipment Category: PackageShipped/Billed On:07/08/2016Weight:1.00 lb

If this has happened to me twice in one month, I am certain I am not the only one. It is unfortunate, but when having packages shipped to our facility, I will be certain to ask what carrier they are using.

Thank you for your attention to this matter.

Tracking # re:1z063ax09050917746, package was dropped off in novato ca with delivery location in beaverton or

Tracking number
Tualatin, or, united states 07/13/2016 6:24 a. M. Out for delivery
07/13/2016 5:29 a. M. Arrival scan
Portland, or, united states 07/13/2016 4:57 a. M. Departure scan
Portland, or, united states 07/12/2016 11:08 p. M. Arrival scan
Hermiston, or, united states 07/12/2016 7:57 p. M. Departure scan
07/12/2016 6:11 p. M. Arrival scan
Spokane, wa, united states 07/12/2016 3:00 p. M. Departure scan
07/12/2016 11:50 a. M. Arrival scan
Horsham, pa, united states 07/07/2016 11:47 p. M. Departure scan
Horsham, pa, united states 07/06/2016 11:31 p. M. Arrival scan
Philadelphia, pa, united states 07/06/2016 10:35 p. M. Departure scan
Petaluma, ca, united states 07/02/2016 5:23 p. M. The shipment has been dropped off and is now at the ups store®.
United states 06/24/2016 6:54 p. M. Order processed: ready for ups

Contact record:
7/1/2016, package dropped off at the ups store in novato (Ignacio) 94949

7/6/2016, I went online to track the package and it showed no updated status, I then went on "chat" and spoke with "dan d." and was told it was lost in transit and a package investigation is required but dan could not do this and gave me the [protected] number to call. I called the number and was told the package never left the ups store that it was dropped off at so I went down to that store letting them know the package was time sensentive/medical sample going to a lab. The representative at the store said the package was not there and then called the same 800 number and handed the phone to me. The ups representative on the 800 number told me that the package was in transit and was expected up for deliver the next day on july 7th. The next day I went back on the computer to see if it was delivered and the tracking at that time said it was in the state of pa. I then called the 800 number and spoke again to them and was told it went to pa by mistake and that there was nothing they could and it was being sent back via ground/truck back to the west coast. There was no addtional option that ups had offered being that the package was time sensentive. The tracking is now saying that today 7/13.2016 it is up for delivery, 13 day after the package was dropped off.

I had to stay home on May 19th/2016 from 9am to 7pm to receive a package (tv stand). I had no choice but getting a day off from work to stay at home. It was 5pm no news from the UPS guys, called the company, they confirmed my address, phone number and all other information and told me the delivery is on the way. It became 7pm, still no news. Checked the UPS website to get the my delivery status, and it showed it was DELIVERED. Called the company again, after 10 minutes waiting, I explained the situation and asked them what was happening. I was told that the delivery guy couldn’t go to my door, because I live in a condo building. I told them that we do have 24 hours concierge and if any problem, why they didn’t call me. Their answer was that it’s not part of their duty to call the customer and the driver didn’t know in order to get to your door he had to go through concierge. Their answer was so stupid that made me angry, it seemed that I was the first person living in a condo asking for a delivery. When you listen or see their advertisement on TV & radio and compare it with what actually they are performing in real situation, like comparing black and white. I won’t use this company if I have a choice.

I have ordered some things and my package was sent via UPS. For a long time period there was no tracking number provided and I actually received it three weeks later. It took them forever to deliver my order and every time I asked them about the status of my order they replied nothing. They could not even tell me the delivery date! The whole thing was a real nightmare! I had no information about my order and they never told me anything. I did receive my order only 5 weeks later! Very slow!

united parcel service and teamsters local 63 violated the terms of the collective bargaining agreement when i was fired on October 7, 2013. I was attempting to drop off medical off work orders on that date at the facility in ontario california when supervisors (robert sandoval) and Chris wright along with shop steward Calob(last name unknown) approached me requesting i take a fitness for duty tests as someone claimed they smelled alcohol. i tried to inform them i was there to drop off medical off work orders when i was told to "shut up and do what they say". So I did fearing if i refused that would be grounds for immediate termination. The collective bargaining agreement Article 35 states "A employee who is on leave of absence or off work due to long term disability shall not be subject to testing. When i applied for unemployment benefits did i learn the reason i was fired was a failed fitness for duty test. I appealed the decision to deny me benefits and won. I have filed in federal court for disability discrimination and the case is ongoing. The union needs to be held accountable as well. What are my options if any? Please help me...

One of the worst courier services ( along with Purolator)! Where do they find those delivery guys? They can't read the notes, they drop off the parcels wherever they want, while I'm sitting home and waiting for them with the windows open, listening to every sound outside... I will also leave a comment for the seller I bought the product from so they would start using regular Canada Post services.

Through my job I have been dealing with UPS for over 20 years. On hundreds of occasions they have denied claims saying insignificant packaging. I've even had a package engineer design packaging that exceeds FedEx testing and still not pass UPS standards. Personally and professionally I've had countless lost, damaged, and late deliveries. I have even had some purposely left out in the rain with no type of protection. I have been on six tours of different Hubs LTL and small packaging, throughout the US. The worst one I've ever seen was in Jackson Mississippi.

Recently on March 11, 2016 I was supposed to have a package second day aired delivered from Amazon. UPS did not deliver it and said it was due to no one being available to sign for the package. This is not the first time this has occurred and Amazon doesn't require signatures for their packages. The package was finally delivered on March 14, 2016 without a signature.

On March 19, 2016 it was reported to me by my neighbors daughter who was down visiting that she witnessed the driver throw my package, which had lamps inside of it, then the driver kicked my dog. I am really reported this to UPS call center who sent a message to the local hub saying that a manager would be contacting me. On March 21, 2016 and employee from UPS did contact me and asked me what happened. I told them what I was told and she said that the supervisor would have to talk to the driver and investigate it. She also said that the supervisor would contact me back within a day or two. On March 22, 2016 this same employee contacted me back and said that the driver inform them that he was being attacked by my dog. I explain to them that my dog is on a wireless fence and can only go so far. I also explained to them that my normal driver leaves my packages in my driveway and wrap them in plastic and it looks like it's going to rain. There was no reason for this driver to kick my dog. This would explain why the dog does not like the UPS drivers. I was told nothing else was going to occur as far as UPS was concerned everything was settled. Since they do not see this as an issue I am left with no option but to turned this over to the police for animal cruelty and I will do every attempt to never use UPS again professionally or personally.