UPS
reviews and complaints

In San Leandro, California @ 6pm, delivery truck plate number 75542B2- RAN a Stop Sign(!) DIRECTLY in front of me coming onto Manner. Then, Mr. 'Hot Shot' turned Left on Wicks, floored the accelerator...(because he's Mr. 'Hot Shot' & knows I'm pissed...turns South on Wicks Blvd...THEN (suddenly!) takes a hard Right with NO TURN SIGNAL at the next street.

I recommend you teach the little s--t a lesson in driving AND manners & tell him to KMA!

Second time they have not delivered package and saying they will come back another day because an adult needs to sign. No one rang the doorbell and they definitly didn't knock. There is a sign that says do not knock if you are selling or a solicitor as the sign reads! if you are delivering something that means the person ordered something and is expecting you to deliver, there is a doorbell and each time it was not used! this is the driver trying to get done and forgetting that part of the job is to get the packages delivered! the no knocking sign is partly because I work from home in the basement and had hip replacement surgery so if anyone knocks we won't hear it, and, secondly for solicitation and uninvited people!

I have never in my entire life been treated so poorly. I ordered 2 day shipping from Nova Scotia to Nova Scotia. The distance between locations is 2 hours and 14 minutes. A total of 196.1 km It has been 21 days today. I have been hung up on multiple times. I have been lied to, saying the package was out for delivery and would be delivered in the next 15 minutes only to call back 20 minutes later and told the package was delayed by weather. The weather has been bad 2 days out of those 21 days, both of which were weekends. My company does the apparel for a with a Veterans

Healing company. This package contains 4 Hoodies. The lady who purchased these shirts, has a son who died in Afghanistan for our freedom. Her son's name is on the back of the shirts. Another of the shirts is going to his widow. I have informed UPS of this multiple times. I am ashamed that a company can be so completely disrespectful to someone who son gave his life for our freedom. I cannot even put into words my dismay at how I have been treated by this company, only asking for a resolution. I call multiple times a day, everyday! I run a business and I spend hours on the phone daily with UPS. This is wrong. On so many levels, this is wrong!

I have complained so many times on the UPS driver leaving packages in rain, on the snow and I have a dry covered box on my covered front porch for him to put packages, but he is too lazy to walk op the two steps to do that. I have request he never leave my packages unless I sign for them... he doesn't even come up on porch much less ring the doorbell. I have had prom dress package soaked, furniture ruined and all because of incompetent delivery person. He is a horrible delivery person and should be fired!

First time I tried to receive an order - UPS said it was delivered. I total lie as I was home all day waiting for parts - filed an investigation but nothing comes of it after 30 days.

Ordered the same parts from the same vendor, next UPS tracking number and once again UPS says they attempted a delivery - another lie WTF is wrong with this company? Now I get to wait on the phone for 20 minutes to talk to someone who can't even help and only start another empty investigation.

So I waited for a package to be delivered from January 9th, today January 26th, found out they damaged and discarded the package! The horrible thing of it is, the poor small business has to eat the loss! UPS should have to cover the loss, not the small business owner who pay's a great deal for shipping! Shame on you UPS! The shipper is Buy Coffee Canada, they package really well, and they have had so many emails of damaged packages due to UPS, and IPS did not or does not reimburse them!

I ordered some flooring from COSTCO Canada. Two packages were shipped by UPS to me. The tracking number was 1ZE555V42045612566 It was supposedly delivered on January 13 2022 at 13:15 hours and left leaning on my garage door. I have a proof of delivery but no delivery was made. When I called UPS no one seemed to care and I was told to phone COSTCO for another replacement of the product that was supposedly delivered. If a driver supposedly left the box where is it? Nobody at UPS seems to care that a driver can say it was delivered and it was not so I would imagine lots of parcels go missing without a care by this company. In future if i have a choice of delivery companies UPS will not be my first choice
Ronald Barrowcliffe
[protected]@yahoo.com

Let's talk about real experiences!
1. UPS no longer rings door bells or required signatures for parcels - so if a parcel is stolen... how actually will pay for a new one? UPS drivers toss your parcel onto steps and walk away - they are too lazy to climb the stairs.
2. Pay a fee to UPS to change the date of delivery - Yes it is $2.10 BUT instead - they dont bother to show up on the new date - they say they attemped to delivery on the orginal day planned - state they were there (Cameras show no one arrived and no notice in mail box) and then decide to send messages that they are coming on the day you arranged - still no one comes, call in, person said - they will come on the monday now, still no one, say on tuesday it coming, then says on the way... what a nightmare - then read this am that it was returned to sender as per my request. Yet I was told it was being delivered to me TOMORROW. Wow. Call and spoke to one guy and then his manager and then promised that the upper management would call me today between 5-630 pm - NOPE. Problem is that the people on their side can make changes to the MYUPS account for us when we call in. My two ladies made changes and made wrong ones. I took two days off work so that i could sign for my package and prevent it from freezing (two have frozen from the same company via UPS already), Then spent 6 hrs on phone calls, approx one hr per day to be told package on its way with new dates and such. Then to be told - opps UPS is sorry, but they wont reimburse me my $2.10 for my delivery change notice or pay the shipper for my shipping costs OR pay me for my time! At least FED Ex Sends gift baskets and hand delivers packages when they mess up. Purlator rings door bells and puts your package in a better spot! The company that is using UPS has launched their complaint as well now! This company now must reship my package at their cost as UPS wont accept their mistake. how does a report from UPS that says: deliver for Jan 14, between 5-830pm happen when no one shows up? Then Jan 17, then a day after they return it to a shipper. WOW. They stole money from the shipper and myself. $2.10 is not alot but it was a fee that I paid on my credit card to ensure my delivery would occur. And No one calls you back as promised!
3. If your myups asks you to sign for your package before accepting - DONT DO IT. The Shipper says that they require it, UPS has now changed the rules so that they can drop off without it and take no responsibility. I refuse to sign off without receiving a package - that way UPS is responsible - How many customers have signed off and not recieved there package and there is nothing you can do about it? lazy UPS who blames it on Covid.

I was trying to return 6 quarts, unopened, of Amsoil synthetic motor oil. To Arlington, TX.

I was told by customer service at Amsoil, to use UPS. That is who delivered it to me.

First, I went to The UPS Store in Richmond, Tx. The man there was very polite and helpful. However, he told me he couldn't ship my package because it was flammable liquid. He said I had to go to the UPS distribution center in Stafford TX. He even provided me with the address.

Second, as I was entering the UPS costumer area at the Stafford Location, around 11:30am Friday, January 21, 2022, I noticed signs saying masks were required. Many places, now, have these signs, but do not enforce the masks be worn. So, I went in. The lady behind the desk was not polite. She informed me you do not provide masks and I would have to leave. I just pulled my t-shirt up over my face and went on in anyway.

I was then informed that only licensed shippers, like Amsoil, could ship oil. It was flammable, Hazardous. And was rude about it.

Third, I went outside and called your hazardous material number and was informed that she was wrong. After being transferred to three different people, this is what I found out. She gave me a reference number to have anyone call and get the correct answer.

Fourth, because they were 5 minutes from closing, I went to another The UPS Store in Sugar Land, TX. The people there gave me no trouble. They knew if it was new, unopened, it was no problem to ship it.

I am complaining about the lady at the distribution center, not being educated enough to know, and being rude about it.

This is the worst company and i'm going to stop buying from companies that use them! I cannot get a package on time or without damage! I pay extra for next day shipping, I was supposed to receive a package yesterday, now it's delayed twice, each day until the next day. This is gd ridiculous! Quit giving dates you can't possibly make and stop charging for services you cannot provide! Just stop it! These people are pathetic, below mediocrity, lazy and don't deserve to be in business any more! I'm done! I'll buy local or from anyone who doesn't use them! Narcissistic a-holes and your caps hatred!

In the summer of 2020 I ordered a new iPhone 12 Mini from Koodo. The shipper they use to ship their phones to customers is UPS. I was told by UPS that the package would be delivered some time on a Friday afternoon so I stayed home from about noon onward. By about 5:30 there was no sign of the package so I contacted UPS by phone. I was told that the driver would be there in about 30 - 40 minutes. Still no delivery so I contacted UPS by phone again. I was told that the address on the package did not exist and the package could not be delivered. I checked the address associated with the tracking number and it was correct and I confirmed with the agent on the phone that the address was correct. I asked the agent if I could pick the package up from the airport on Monday morning. He said sure and put a note on the file to that effect. On Monday morning I went to UPS at the airport and after waiting about 45 minutes to talk to an agent I was told that the package was on a truck to be delivered at my house and that they were not permitted to allow me to pick it up at their office. I asked how they were going to be able to deliver it if the driver was not capable of finding the address on the package. The woman in the UPS office could not answer me and so just disappeared into the back. So I called UPS and talked to another agent and asked the same question. He couldn't answer me either but insisted the package would be delivered some time that morning. So, being at their mercy, there was nothing I could do but go home and wait. The package did eventually get delivered. It is my opinion that the driver didn't feel like delivering my package on the Friday because it was the end of a very hot day and so said he couldn't find the address. If he had said he had ran out time, that would have made all the difference in the world.

I ordered a brass punch bowl from Ebay. My husband who is now deceased bought me one when he was in Korea but someone stole it. Anyway, I am 73 years old and have never had a problem with anyone on the shopping websites.
This time I ordered the punch bowl when it arrived the brass ladle was broken. I contacted the seller and he was quite rude. Like I said I have Never had a problem before so was not quite sure what to do. I contacted Ebay and they returned my money. Then the man contacted me and told me he had cancer and that he had to feed his animals. I felt bad. So I thought I'll just keep it and do without the ladle. He charged me extra money but when I opened the rest of the package the punch bowl would not even stand up. It was completely broken. I contacted him again and he said I was a liar, not sure what I was lying about But I have a broken punch bowl. He told me to contact UPS as he had insurance on it. $50.00. Now I paid 46.65. for a pile of junk. I wrote you right after Christmas but did not hear anything. I got Covid then and am not sure if it is because I am older but took me a long time to get over it. Please help me. I would truly like to be done with this angry man. God Bless and PLEASE tell me what to do next. I feel like a fool. I ordered a brass punch bowl from Ebay. My husband who is now deceased bought me one when he was in Korea but someone stole it. Anyway, I am 73 years old and have never had a problem with anyone on the shopping websites.
This time I ordered the punch bowl when it arrived the brass ladle was broken. I contacted the seller and he was quite rude. Like I said I have Never had a problem before so was not quite sure what to do. I contacted Ebay and they returned my money. Then the man contacted me and told me he had cancer and that he had to feed his animals. I felt bad. So I thought I'll just keep it and do without the ladle. He charged me extra money but when I opened the rest of the package the punch bowl would not even stand up. It was completely broken. I contacted him again and he said I was a liar, not sure what I was lying about But I have a broken punch bowl. He told me to contact UPS as he had insurance on it. $50.00. Now I paid 46.65. for a pile of junk. I wrote you right after Christmas but did not hear anything. I got Covid then and am not sure if it is because I am older but took me a long time to get over it. Please help me. I would truly like to be done with this angry man. God Bless and PLEASE tell me what to do next. I feel like a fool.

You guys are the worst shipping company in the world nothing I have ordered has ever came on time it will say out for delivery for 3-4 days so worthless...

Cashier check for a new car ordered and mailed Jan. 6th "Next Day Air". Initial check of the tracking number 1Z1607850194020584 on Jan. 7th showed it was tendered to UPS the prior evening. Then later in the day Jan. 7th that line item disappeared and was replaced with "On the Way" from Arizona. A check on Jan. 8th in the morning replaced that line item with "On the Way" from Kentucky. No changes on January 9th. Today is January 10th at 10:54AM and it now shows an insane string of the package going from Arizona AND Kentucky to California to arriving in Portland to departing Portland then arriving Portland and now it's on a "late flight" causing an additional delay for delivery until the 11th. I am in Portland and that is the final delivery address. I called UPS and the lady, in an Indian accent, couldn't tell me anything the tracking didn't already tell me. She then told me to contact the shipper (my bank) because apparently they are privy to MORE tracking information than UPS itself! I had her repeat that at least 3 times hoping she would catch how insane that sounds but she just kept on going. I asked her in a clear voice "How does UPS, who generates the tracking information, not have access to that information yet the shipper does?". I've given up. The dealership sold the car this morning out from under me.

My daughter lives at 119 Coleman trail Travelers Rest, s.c.29690 I own the two lots and home behind her on the same drive. Which is 119 lot A Coleman trail. Travelers Rest, 29690 Your drivers come to deliver at 119 and either drops the package at my place 119 A and they have messed up the drive it's a paved drive. She has a note on the home I own at 119A stating that all packages she orders come to the yellow double wide, which is 119 Coleman trail, Travelers Rest, s.c.29690. They have room to drop her items off and turn around in her driveway, instead they come to my property up my drive and turn around, ( most of the time they continue to leave her packages on my porch, even though theirs a note on the door telling them not to) they have ruined my drive bye running off the side, cracking the driveway, ruining the yard bye running up in the grass and making a mess on the drive and in the yard. Your driver should under no circumstances, go up the drive and continue to destroy my yard and paved drive. This should be an easy drop at 119 Coleman trail Travelers Rest, s.c.29690. Drop off the item at 119 and turn around at their turn around spot, or back down the driveway. Please do not continue to drive up to 119 A and use my drive to turn around in. Your driver has destroyed the sides of my parking areas, he's messing up my yard and paved driveway . Iam not trying to be rude or threatening at all. But this will cost me big money to repair the damage already done bye your drivers. I put a pic of my home at 119A below, if you need pics of the damages I can take them and send to you. Thank.

Best Regards, Donald Ford
[protected]
1220 white horse rd ext. Travelers Rest, s.c.29690
119A Coleman trail Travelers Rest, s.c. Is a rental property of mine ( which has been vacant since Feb 2020 because of Covid)

Had to return a product to the seller; which was time-bound. Chose more expensive UPS (within UPS plans) and over other carriers. UPS displayed a date of delivery as 29 Dec. Then after they picked up the package, it was changed to 30 Dec. My deadline was 31 Dec. So it was still okay. UPS then missed the delivery and delivered on 4th Jan! So we have missed the returns timeline and will not get the refund. And on top we have paid $265 for this shipment to UPS! When contacted their customer service; they provide scripted reason that the delay was due to China Customs as they changed procedures due to Covid. I asked for a proof and the date when UPS learned about this change. They send me a memo was dated 16 Nov. So when I shipped in the last week of Dec then already knew this procedure. I need UPS to pay the full refund of our product which was due from the seller - $755! How do we file this complaint official with the Consumer Grievance department of UPS? Tracking number is 1Z42HYT06700021612.

My shipment was to delivered to my home address in Bastrop, Texas. Due to the clerk at the UPS Store entering the wrong street address, it was deemed not able to be delivered to this address. UPS supposedly found another address in Austin, Texas and my package was left at a lock box with no address given. When I called customer service, I was connected with a person whom I could barely understand and who attempted to handle my inquiry off of a script. I then requested to speak to a manager who also was nearly impossible to understand and she too seemed to work off of a script. For a company whose slogan was "We run the tightest ship in the shipping business", your ship is full of holes. On top of that, your customer service department sucks!

I picked my package up from ups access point advance auto parts in Eastpointe Michigan I would advise everyone to stay away my package was completely open & no one could explain to me why would that be so unprofessional..

The product I ordered from another company was shipped back to them because ups couldn't find my address. Yet I had ordered this product before two other times and they found my address then. The address was correct so I contacted the product company and are resending it.
1Z81RF472001786506
UPS send it back to the warehouse from which the product came from.
Proof of Delivery
Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number
1Z81RF472001786506

Weight
15.00 LBS

Service
UPS Standard®

Shipped / Billed On
12/14/2021

Delivered On
01/04/2022 11:31 A.M.

Delivered To
RICHMOND HILL, CA
Received By
ROB

Left At
Receiver

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 01/06/2022 1:56 P.M. EST
My address is Robert Unrau
63 First street S. W
R0G0B2 Manitoba Canada