UPS
reviews and complaints

I had called UPS (Tracking# 1ZR0571AA796930425) concerning a delivery and signature of a package to be delivered between 2 - 7 PM today 06/11/22. I explained to customer service I would be at my residence until 2 PM and needed for package to be delivered at that time. Driver arrived at my house at 12:30 PM for delivery of package. Driver failed communication to follow through with information information.

Also called customer again with complaint about delivery. They gave me confirmation# C-[protected] and said a dispatcher would call me back about re-delivery. Dispatcher called me back and said they could not re-deliver until next business day. This piss poor service and I do a lot of business with UPS. This dishonest and very unacceptable. This was a lousy deal from UPS!

In the past 4 months I have had to call UPS 20+ times to deliver packages to my house. Almost every time I have a UPS package, the driver changes it to pick up at location. I have never requested this. It is literally the craziest thing. Some packages I never got and I'm out over $100 because of this. I live in a very busy area, zip code 30097 and it makes no sense they would not deliver here. There have been packages I call and speak to someone and they tell me every day it is going out the next day and some how the exact same thing happens 5 days in a row.

I absolutely hate this company. Always saying I refused my orders. Not coming to my apartment. Don’t recommend using them

I shipped couple of my home keys from San Diego to Santa Clara, CA. When the envelope is received at Santa Clara, it was torn from corner and keys were missing. When contacted UPS, they said create a claim and it will take 8 days to process the claim... Still waiting for claim to process. Talked to the originate UPS store and the guy said I can not do anything, I am still struggling with UPS from last year claims.. you can’t do anything..

This happened to our company on March 12, 2022

We shipped 2 packages, both weighing 17 pounds with dimensions of 76 x 24 x 11. We were audited at them weighing 121 and 214 pounds with dimensions of 94 x 29 x 13 and 94 x 29 x 15. These were both Foam strips that were .5 x 5 x 76" each and are light! How they got those weights and added over 20 inches to the length is beyond me. I have been trying to get a resolution to this major issue as our bill went from $492.52 to $3102.70! I have been getting the run-a- round ever since with no help.

package tracking 1Z88Y0300300230709. I had done as the manager had asked and showed up in the car with my neighbor. It showed that the package was delivered to the Porterville office. Received by Daisy on 05/25/22. I have a very rare genetic condition and it limits what I am able to do. The package was there on the 25th per what you had notified me that it was at the Porterville office. My neighbor and I showed up together. I waited in the car as was agreed upon with your store manager Chris. The date was 05/26/22 and the counter personnel informed us there was no package for me to pick up. This is well above and beyond what I need to do to get my packages in the first place. The package was to be delivered to my home. I informed my doctor I was ordering an ice machine because of the effects that sticking my hand in the freezer can have on my condition. If you do need to know my neighbor and I came in after my following up testing from an abnormal mammogram that may indicate my condition is worsening----Not that you need to know that this was my day off work due to the fact that many things are not easily covered and this is another item to hopefully decreased the wretched burning wounds I get that is beyond any pain you could imagine.

5/27/2022 CVS package delivered to second floor landing not our first floor condo. we both have mobility problems (parkinsons and back injury) that make it difficult to climb stairs. my husband tried to get the package but slipped and suffered multiple abrasions. we have complained several times to UPS and to vendors. the driver claimed to have left package at a "porch" which does not exist.

In my area UPS uses subcontractors to deliver packages.

However, UPS is still responsible for the subcontractor's behaviour.

UPS packages, according to driver, were left at the front door.

That is a lie and happens every time.

The package is NOT left at the door but left at some convenient store without even making the attempt to deliver to the door, as expected.

The convenient store makes no attempt to notify recipients and only after a lot of asking and trial and error do we find out where the package is.

I'm not the only one. It happens to many people in this area and it happens constantly.

Please advise your subcontractors to either state where they left the package or better, actually deliver it. It happens not only in the winter and has nothing to do with accessibility/icy roads, etc.

Klaus Rossler

P8T 1L5 Ontario, Canada

When entering the following tracking number 1Z2AFG9280378183584 on 5/25/22 the message "street number is incorrect." This has happened three times in the past four years despite making deliveries at the address in question. County government, USPS and GPS have the correct address and street number. Why not ask these sources for assistance?

I sent a package from Victoria BC Canada to Colima Mexico April 9th 2022, and after it was received by Mexico UPS a week later and they at first lied and claimed that there was no contact info which was not true and they said this :

This shipment was tendered to UPS. We are unable to deliver this parcel because a contact name, phone number or email is needed/Mexico charges warehouse fees of $7.30 per day per package..

All the info was correct in the first place but When they were provided with additional information then they asked for medical documentation and business documentation which does not exist.

Then they asked for a Cofepris permit which should not be necessary for the personal gift of some vitamins,amino acids,essential oil and hair accessories.

Then they said they would charge every day for keeping the parcel in their warehouse and although they would not give the package to the receiver , they said it would cost me $153.47 just to have the package returned to me. If no response to either thing then they would say the package was abandoned.

This happened a few months ago in Colima Mexico as well as it is a scam they use to either steal packages or profit from sending them back. I had already paid to send it there. If they are to return it then it should be for free. These actions are completely criminal.

Now they are asking $400 to return the abandoned package.

I did not send with UPS so I could be charged extra for no delivery, nor did I need to waste my time making phone calls to scammers. I expected my package to be safe from these kinds of thieves.

I paid for a signature which also was not signed in Mexico.

The UPS customer service has been horrendous. Noone is looking into what is really going on.

My husband has worked for UPS now for almost 4 years. He started as a package handler on the night shift and then was promoted to a part-time supervisor on the day shift. He has been working with this new boss for over a year now. When you begin a new job, you expect your management team to treat you with respect and support you. There is zero respect for employees at this company. When something does not go right, the management team explodes on their supervisors. Specifically, they use foul language and degrade their employees. My husband comes home each day wondering why the work he does is never good enough. There have been multiple times where the management team abuses their power on purpose just to show their employees who is in charge. The management team is also so protected that employees feel they cannot even take their issues to the HR department. My husband has tried multiple times to sit down and calmly talk to each member of the management team and he is greeted with anger, foul language, and an asserting of power. It is a hostile working environment with managers that do not care about their employees. From my own personal experience, employees are the ones that make the job happen. When employees are unhappy and mistreated, it is reflected in their work. It's also ironic to me that the employees are forced to take a "harassment" training, but none of that training is reflected in the management staff.

26th May 2022

I received email notification from a U.K. supplier that a musical instrument I had ordered was due for delivery on 26th May. I opted in to accept text and email updates to track its delivery, and waited in for the instrument to arrive. At around 1:30pm I went into our back garden and noticed a small note stuffed into the hinge of our garden gate. Our back gate is kept locked because we have a dog. All our deliveries and post usually comes the front door where we have a doorbell and letterbox. The note, from UPS, said they had attempted delivery, but no one was in.

I am extremely angry and cannot understand why UPS could not come to the front door like everyone else and ring our bell. A main road is at the front of our house and parking is easily available. In addition, they failed to notify me of the delivery by either text or email. Incredibly poor service. I will never trust UPS to deliver anything.

I was supposed to receive a package yesterday. When did not come I contacted the company and filed a claim which they asked customers to do if the packages did not arrive on the schedule date. I walked out this morning and found it sitting on my trashcan.

This is the second time a package has been left on my trashcan. The trashcan is about 20/30 feet from my front door. However on the ups delivery invoice it is stated it was left at my porch. I collect books and some are very expensive. If a package is delivered and I happen to be out of town my neighbor will think it is trash and throw it in the trash because my neighbor rolls my trashcan out for me every weekend. So you can see how leaving a cardboard box on top of the trashcan could become an issue.

I am disabled with rheumatoid arthritis and multiple sclerosis so movement is not one of my better functions. Yesterday the United States Postal Service left a package at my front door around the same time UPS supposedly left one at my front door. The package contained a book which cost me over $4000 (signed limited edition handmade book).

I do not know or understand what is going on with UPS and making deliveries to my residence: 33780 Huntington Road, Glenwood, WV 25520. For over the past month, almost every time I am notified I will have a delivery, it never comes. The message I get with checking the Tracking Info, attempted to deliver or item being held.

I have made numerous calls to UPS to inquire personally and have informed UPS there was no attempt to deliver as I was home all day. There really seems to be unreliability upon the part of the drivers working the route or the terminal employees are not putting package on correct truck for delivery. But most frustrating is trying to reach a REAL LIVE person to speak to about the troubles having to get my deliveries. After screaming to the automation system for 5 minutes, finally I get dispatched to a live breathing representative.

It is not UPS has never been to my residence as I am a customer of AMAZON and get orders from there several times a month. At my old address there was NEVER any issues with my deliveries. But now I have to call and give driving instructions since moving here in March. Most of the time, I get the response that my packages are being held for WILL CALL. I pay good money for the Amazon Prime membership which includes delivery and I am certain UPS gets paid handsomely for delivery of packages ordered through Amazon.

I almost always have to call UPS with delivery instructions: Huntington Road which is aka Rt 2 running along the Ohio River. My residence is less than ½ mile N of Rivers Edge Campgrounds. First left driveway above campground. Our house is beige with green roof, white vinyl deck completely around the house. Our house is built 14' above ground. Noah’s Ark!. If drivers cross RR tracks at Ashton-Upton Road, they have passed my residence. I have given these instructions to UPS dozens of times trying to receive my merchandise. As many times as I have called, they should know the name instantly and where it needs to be delivered.

PLEASE PLEASE help me get a handle on this situation. I see UPS trucks several times a day going past my house, but they never can seem to find me for delivery.

I am attaching a map from UPS to my residence and driving instructions. May these need to be attached to ALL my packages to assist driver.

I do NOT accept deliveries on Sunday as that is the LORD'S DAY and we attend church therefore our driveway gate is locked.

Thank you for your assistance. I apology for typo or misspelled or poor grammar in my email. I have been so frustrated with UPS delivery service that I cannot express my feelings too well.

Libby Eplin

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ADDITIONAL INFO

THIS IS A COPY OF MY EMAIL TO CUSTOMER SERVICE & GWILLIS

TRACKING #1Z2X714F0129744242

Mon, May 23, 2022 6:37 pm

Libby ([protected]@aol.com)

To:customer.[protected]@ups.com + 1 more Details

I placed an order with Amazon on May 18 for 4 separate lengths of solar rope lights. One set of lights were delivered Friday May 20 which was shipped under the Tracking number 1Z084E1V0357701357. The other three ropes were shipped under Tracking number 1Z2X714F0129744242 which was NOT delivered . Checking Amazon site it indicated that all 4 rope lights were delivered; . WRONG! I immediately called UPS customer service Friday afternoon and after speaking to an automatic idiot I was finally connected to a real, living person. Gave here my Tracking #, my address and directions to my house. She was to relay this information to terminal. She said my shipment would be delivered Saturday.

Saturday came and went, I called your automatic idiot again struggling to reach someone about my delivery. When I did talk with someone I was told that I could go to UPS and pick up my package. I told her no, my package was to be delivered to me, again giving my info to her and she said not to worry she would take care and everything would be good and I would get it Sunday. No I said, I go to church and no one would be here.

Today, I got noticed from Amazon that UPS made a delivery attempt today at 5:24 p.m. and 7:24 p.m. (Attachment #1) They will try again. IMPOSSIBLE. I don’t understand where Amazon is getting this information but I do know that the correct delivery address is on Amazon’s order info. I have been home ALL DAY and no UPS DELIVERY.

I again checked with Amazon to be informed UPS wasn't able to complete my delivery (Attachment #2). So I clicked Track you delivery to get the information on Attachment #3.

SO WHAT IS THE TRUTH?

I am personally attaching a delivery map from Huntington Terminal to my house and driving directions with picture of my house (Attachment #4 & #5). NO MORE DELAYS AND CUSTOMER SERVICE YOU NEED YOUR JOB AND GET THIS INFORMATION TO UPS TERMINAL. As you can see, I am also contact UPS CORPORATE OFFICE ABOUT THIS ISSUE

I BELIEVE THAT THE PEOPLE I SPEAK WITH AFTER SCREAMING TO THE AUTOMATED IDIOT DO NOT CONTACT THE PROPER PEOPLE ABOUT MY DELIVERY. The very first time I had an issue with UPS, an employee at the Terminal personally called me...NOT HAS ANYONE CONTACTED SINCE.

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So you can understand my frustration with UPS and the customer service personnel as I can make no headway in getting my packages delivered. Why doesn’t the personnel at the terminal call me directly at [protected] to get info needed rather than me try to get the info to them by your customer service rep. It’s quite obvious that the terminal (station) where packages are being shipped from is NOT getting the info.

I hope this email will get to the proper person who can assist me in getting deliveries by UPS.

We waited for a package to arrive on May 18, 2022. According to the UPS website our package was delivered to our front door at 5:31 pm on May 18. It was delivered somewhere, but not anywhere in our neighborhood. I went door to door and checked along driveways. I did not find our package. I did find a package delivered by UPS at the end of a neighbor's driveway in some tall grass. I don't know how long it had been there, but I brought it up to their front door. All the driveways are clearly marked, yet we on a regular basis have packages delivered that belong to the neighbors. One time we witnessed a UPS employee tossing a package in the air and drop kicking it onto the front porch at one of our neighbors. We have had some instances where our packages have arrived at the correct address and delivered by a UPS employee who is courteous and treats our packages with respect. Unfortunately, this doesn't happen nearly as often as it should. Have tried with no success to contact someone at UPS to resolve the matter with no success.

We sent a package next day air to a customer n Minnesota on 3/10/22. We had reused a box and removed previous labels/stickers, UPS flagged the box thinking it was hazardous material (no indication it contained hazardous material) and it sat in warehouse in Milwaukee. After several contacts and request to return package to us UPS sent the package to CANADA! noted their mistake and rerouted it to our customer in Minnesota, even though we had requested per their instructions that it needed to be to be returned to us the sender. Customer received it 4/6/2022. UPS charged us for Worldwide shipping, due to UPS sending to Canada! $735.00. I contacted them on May 2, they seen where it was done in error and they said an account rep would call us back to get it corrected, I also filed a dispute on their online billing system. May 17, have never heard a thing back from UPS, called again and was told the exact same thing, account rep will call us back with in 24 hours. It's noted right in their information that they made the mistake, but nobody will correct it. And when I asked to speak to someone to get it fixed they have no body who can fix it. They even have it noted on their online info that the dispute was denied.

They have lost two shippment i have ordered to France Paris so far and I have another one now, and its still shipping they keep changing the date its as if this one is lost again but sadly i won't get a refund for this one.

They really are the worst shipping company!

Two packages, one ending in tracking number 4990 - loss out of truck at distribution center at destination 5 months ago. UPS Corp.accepts that they lost package that the cannot find a 40lb + package.

They issued a claim to UPS Store- person who made the label. I the receiver and person who ship item from UPS store, has to contact the UPS store, which I was not informed, for them to contact back UPS Corp.to continue process of completed claim. UPS store nor UPS corp. does not communicate on details of process, call, or email with feedback unless one has to go directly to them. Call UPS Store, goes to voice message, and no call from them after 14 days UPS Corp sent them claim issue.

UPS has lost a package I had sent. I filed a claim. UPS looked into it - found the package was lost?! After that, UPS gave me all kinds of 'busy work' - verify values, verify claim #, verify tracking #, pictures, receipts, etc.

One I did all this, I never heard from UPS again. I have messaged a number of times - no response. It's been over a month now.

With my business, I tried FedX and they damaged my 1st shipment, so I switched, and have been using UPS. But I have to say, AT LEAST FEDX PAID FOR THE DAMAGE. UPS seems to just want to ignore the problem, and make a clam as difficult as they can.