The complaint has been investigated and
resolved to the customer's satisfactionResolved UPN Services — Unauthorized billing
resolved to the customer's satisfaction
On Sept 24th me and my husband went to the bank to withdraw money from our account to start a little Christmas shopping. When we went to take money out it showed that we were in the negative, so we went into the bank to find out what happened and the bank teller told us that there was a check withdrawn of $399.00, it stated on the check authorization on file. Thats when we called the number and talked with someone to ask them what this company was. The lady told us that it was an identity theft protection. We stated to the lady that we never purchased this and that we wanted our money back, she said that they will send us a letter with a referral number on it and to call them back. We still haven't received a letter from them, we went to our bank and switched our account, filed a fraud complaint and told our local news paper.