Unlimited Vacation Club
reviews and complaints

I've been literally forced to attend 45 min presentation that ended up almost 7! Hours from my vacation time at Secrets Akumal on 09/04/2019. Champagne, 8! Members of UVC was "working" with me. I said 2(two) times of NO, signed a paper for not to be able to participate in any future presentations... and still signed under some alcohol influence and being so tired after long trip, that they used this as advantage. Drago, the name of main manager, " forgot" to include a cancellation time and when I came yesterday to say I want to cancel, the answer : "It is too late". Very convenient also the short memory for telling a client about annual fee?! Zero disclosure! I want to participate in class action . My direct contact # in USA [protected]. My account ID SAI-003361 Elena.

We are traveling to Secrets and used one of our Premier Night Weeks and booked at Secrets Silvers Sands for Sept 13th-20th 2019 which after a few months we were contacted and advised the resort would be closing and we needed to be moved to The Vine which was a better deal anyway...because of our contract it was 2 for 1.
We agreed to the change and looked into a upgrade directly with the Resort to Preferred Club. We were quoted $700 for the week, even though the Preferred Pool would be closed during our stay. When you go directly to the Secrets website and look at prices for the upgrade its $240. So...they are ripping us off. I realize this is directly at the Resort, but they are all one company. Aren't we as UVC members suppose to be getting better deals then just anyone that is not a member. We are very unhappy with our membership

We were lied to, bottom line. What was supposed to be a 90 min presentation took 6 hours. We were promised so many things and what we were told doesn't match what we were given. We were fed drinks to our hearts desire, and I was so intoxicated I don't even recall signing the documents. On top of that, what I remember signing is not what I saw in the emailed contract. I know I'm smarter than this. This decision is making me ill physically and I'm outside of the 5 day cooling off period but still under 10 days. I've contacted UVC, and both credit card companies that I'm disputing charges due to fraud. Im probably going to have to hire an attorney and I'm prepared to do so. Lesson learned. The salesman was American...couldn't ask for a nicer guy. I think that is why we were so trusting. I've not slept since Monday.

These scams should be against the law and if I manage to get out of this, it will be my sole purpose to expose the lies and false advertising.

My wife and I unfortunately got into a contract with UVC while vacationing in Mexico. We got into this because they informed us at our hotel that we can cancel at any time, the only problem with cancelling would be that whatever money we have already paid cannot be paid back which we understood. Within a year into our contract, we decided to cancel because we literally saw no benefit of having this. Whenever we tried to book a vacation there was always a cost and they even said that if we ever tried to book anything and found the same deal or a cheaper deal on another website that they would match it. THAT IS NOT THE CASE. Anyways, around the 1 year mark we decided to cancel so we called UVC to ask for the cancellation. They confirmed this over the phone but sent nothing to prove it. We called back not too long after because 1) we noticed nothing was sent and 2) they proceeded to charge us for our monthly dues again and when we called back they had nothing in their system that showed that we had called prior to cancel. How convenient. Eventually they finally got the point and sent us to quality assurance where we have dealt with the most condescending person ever, Jesús Eduardo Rocha. Mr. Rocha explained to us that in order to cancel we have to have paid 50% of the price of our contract. We explained that this was not told to us but we agreed to pay that as it was only about $200 more. When we agreed to pay this fee to cancel this contract, Mr. Rocha came back and told us there was nothing he could do for us because we filed a dispute with our bank. We explained that we did this because UVC charged us a monthly fee eventhough we had already requested to cancel. It has been almost 4 months now and Mr. Rocha continues to say he cannot do anything unless we remove the dispute which we refuse to do. Since then, we got a letter from our bank stating the dispute has been resolved and that UVC wrongfully charged us and that we will get that money back. We got refunded the monthly dues we paid after cancellation. Since the dispute has been resolved, we reached out to Mr. Rocha to let him know which he continues to say that on his end it is still not resolved and that he cannot help. I can't eve call the customer service line to speak to anyone else because supposedly, since my account was sent to quality assurance no one can help besides the assigned person. Also, when i ask to speak to someone in a higher position, a manager perhaps, Mr. Rocha states there is no one else. This is by far the most frustrating process i have ever experience when cancelling. We aren't even arguing the fact that we have to pay a fee to be at 50% of the membership price eventhough, that was wrongfully presented to us during the original sale. We need someone to contact us and let us pay the fee given to us to cancel so that we can be done with this. This is the worst company ever.

my husband, children & I are Pearl members of UVC. Our 2 boys & our four nephews visited a Breathless Cancun location for the first time in December (12/14/2018-12/19/2018). We tried to book the vacation through UVC & was given a price & than the price was taken back. We were told that they miss-quoted. The price that they gave us was only if the rooms were shared with females. I would expect that before a price is given that has stipulations, the agent makes certain those stipulations are met first. Then we asked for a price from out travel agent. She was able to beat the price, add airfare & taxi service from & to the airport for less money than UVC. We tried to get the price match & could not.
While my kids were at the resort with there cousins, I called UVC & the resort & informed them that they had 2 owners staying on the property and asked that they be treated as such and have something special for them. NOTHING was done. ALL six men complained about the food.
My husband & I are extremely upset & disappointed. As it stands, everything that we were told when we purchased this vacation Club has been a lie. When we joined the club, we were guests at Secrets Capri. We had booked the vacation through BOOK VIP & paid $700 for the 2 of us for a 6 day vacation. We were told that we would always pay less than that. That was not true. We returned a year later for out anniversary and had a horrible experience. WE were not treated as Club Owners and were not given any member benefits and did not relax at all while there due to construction outside of our window and a broken elevator. At no time were we asked if we would like to move. This experience has been very upsetting.

Like many others, we believed the promised of great vacation deals based on the purchasing power of what seemed like a large corporations. Do not want to ditto all the other comments here. We listed to the same sales b.s..

But I purchased 3 domain names and soon will be launching a website for disgruntled purchasers to join forces. We can write attorney generals, FTC, other authorities in the US and Mexico. Often an agency will litigate on behalf of a host of defrauded individuals.

BBB rating is already "F" for UVC based on over 200 similar complaints to date. AMResorts is rated a D- based on being non-responsive to individual complaints or the BBB.

Once I create standard forms for you to fill in the blank, I will post the processes I went thru and you can use my standard form letters to fill in your circumstantial information. Happy litigating !

On July 10, 2019 my husband & I attended an Unlimited Vacation Club presentation with Ana at Now Larimar. We have no intention to become members. After the presentation a quality assurance manager named Karla met with us. She offered us 5 bonus weeks of vacation with their partner company RCI at $249.00 per trip and one free week at an AM Resort in the presidential suite. She even said we could invite 6 other people & book three extra rooms at no extra charge. This was the offer that made us join UVC. Initially, I thought this offer was too good to be true, so I repeated this several times & she assured me this was correct. She offered all of this at $4700.00 with a $1, 355.00 deposit. While we were going through the contract with Carlos, I mentioned the deal, again. I said I just want clarification, "We can invite six guest & book three extra rooms at no extra charge?" He confirmed this, as well. I asked him if we could do the same thing with RCI. He said no but if we wanted to invite several people we could book a villa instead of a hotel. We were pleased with his answer.

A few days later I tried to book a vacation for next summer at Secrets Cabo San Lucas using our "free week." They told us we did not have a free week and the room would cost $9, 000.00! I was in absolute shock. I asked them about the 6 guests/three rooms offer. They said we could invite guests, but they would have to pay for their rooms. I called the resort immediately to figure out what was going on, but no one would let me speak with Ana or Karla.

This was where the nightmare began. After repetitively calling and emailing the quality assurance manager, Julian Pat Ricalde, he reached out to me and said we could have a "VIP" week for $1, 600... we didn't even pay $1, 600 to stay there when we weren't members. When I told him I wanted to cancel my membership he said he would cost $2, 5000!

These people are criminals & liars. I read hundreds of reviews with the exact same scam story. There is even a former employee on this complaint board saying she quit because they were telling their staff to "sell air." I immediately put in a dispute with my insurance company and are hoping they side with me.

I am also filing a complain with the Consumer Financial Bureau and one with the resort, as well. The staff specifically told me me had to make a decision at the presentation. They said this because if anyone had a chance to research their company they would run! This company also has an F with the BBB. Do NOT believe anything they say!

My cousin, my husband and I went this past june to mexico with stayed at the secrets playas mujeres cancun and they sold us the vacation package saying that we were gonna have a lot a free vacations and even money back from flights every year witch sounded it really good... After coming to the usa I call them to make or profile and everything else and it looks that everything they told us was a lie. No freee vacation no money back fro flights even worst there was no discount on the vacations after all. When I asked lucano and estevan (the 2 sales man in the resort) if there was a canceletion fee they said no, and now that im calling to cancel they are trying to charge me. Plus they gaves us drinks while doing signing the contract and we were a lil bit drunk... Its a scam from top to bottom they selled us something totally different and now they dont even want to give us the $3000 that we put as down payment and we haven't even use there stupid service... Im so mad because we are hard working people, money just dont grow in our backyard tree and see how they scamed us... Pleasee if someone nows how to get their money back let me know pleaseeeee

It's a scam. . . Do not purchase with this club! I went through training there and they teach you how to sell ''air''. " - Former Unlimited Vacation Club Employee

EZ1-000xx1

My contract was signed under duress on May 8, 2019. Their contract says May 7, 2019. They are fraudulent in multiple ways including but not limited to their sales tactics. They had a gentleman come to us with a tablet not much bigger than a phone to review the contract. They did not review, read, explain any part of said contract, but only asked you to initial here and there. My fiance and I had just gotten engaged (which is why I know the contract is dated wrong.) and were elated and therefore not thinking clearly. We mistakenly thought this vacation club could work for us with our plans for a destination wedding. Subsequently, we booked our wedding. Or, so we thought. The resort took our money and ran. They never responded to emails, scheduled conference calls and inquires in general. We were told that we would get our money reimbursed, but have not received those funds back to date. UVC also claims to have resorts all over the Caribbean, however, they are very limited. To top it all off, we were promised two free vacations to Disney and to Costa Rica. We have received no information or acknowledgement in this regard. Every aspect of this contract, their sales and their resorts are fraudulent.

The only resolution for this horrific fraudulent experience is a full reimbursement of all funds paid to Unlimited Vacation Club, funds paid to Zoetry, as well as multiple foreign transaction fees (again we were not told about this).

I signed on to UVC in Cancun Mexico because I was assured there were no annual fees. Basically you only pay if you book. I just got a call that if I paid $2000 my annual fees will be reduced from $299 to $49. I am totally confused and very angry. This is totally wrong, this bait and switch. Can I sue them? I am a very dissatisfied customer. The lady tried to get me to say I accept the charges, as it was on a recorded line.

RE: SAX000627

- 3/6/19 Vacation Club Purchased based on stating future nites would only be $87/nite but when I called, was over $300 for same resort that was promised to be ONLY $87.
- 3/16/19 Vacation Club cancelled over phone. Told "Someone would call me back to complete." No call! Phone bill with proof of call available.
- 3/17/19 Received email and I responded I cancelled. Again, proof I cancelled the day before but I am not in the scam business and did not know I had to have an actual letter of confirmation.
- 3/20/19 No response until 3/20 saying my account is active.
- Disputed credit card and lost because I don't have cancellation letter. Unlimted Vacation Club response to dispute, " Customer cancelled on 3/17/19 and needed to cancel on 3/16/19. I have this for proof as well and all emails. INCREDIBLE. I was scammed again.
- 7/16/19- I am being harassed for money and threatened court, legal action, and promises of credit ruin if I don't pay further monies ASAP!

I have asked and asked for corporate contact to assist in resolving this and have not been provided the information requested until today 7/16/19 but incomplete so I have to do more search. Haha. Just called the customer number I found for the "corporate address", 9450 Sunset Dr., Miami, FL 33173 and the CSR says no corporate officers even go to that building and that it is only customer service.

I want my $1180 back and harassment for further money collections to stop! I have been scammed and am continuously harassed by these people threatening bad credit and collections unless I pay them more $. I Not only HAVE not RECEIVED ANYTHING FOR the money they stole from me at the presentation, I had a horrible vacation on the resort that was clearly only 2 stars. It was not what I booked as BookVip changed the resort after I paid. Yup, said it was full and a comparable resort would be provided. NOT TRUE. HOLE IN THE WALL was substituted. In addition, I lost 1/2 day of my valuable vacation time with my dying son. (YUP 1/2 day, NOT 90 minutes) Then, I get back home to learn I have been scammed with false expectations then again when I cancelled and they did not call me back to complete the cancellation, which apparently was the last day!

I am appauld at this company taking advantage of Americans. It's not enough to scam someone out of $1, 180 and go your way but to continue to harass and threaten for more. The last email I received was hostile and said "This is the 4th notice and threatening credit issue without payment"... Unethical representatives.

I request:
1- Return of funds paid for false reporting and representation
2- Formal cancellation letter and apology
3- Removal of my information from all data bases and harassing emails to stop.

UVC MEMBERSHIP # NN1-00406/ JOHNSON. This company is a total scam and their salespeople are committing fraud. We were promised we could use the membership at the Zoetry arrive resort. After I did the research I found out the government won't even let them build so this resort doesn't even exist. I have a print out from the company with this resort showing on the map an we were shown pictures during the meeting. They continued to feed us alcohol and lies until we agreed. The supervisor I have been trying to deal with is rude and basically said since we bought the smallest membership we don't matter. I want a full refund, all paid money back, and my membership cancelled.

BAIT and SWITCH! DO NOT PURCHASE. COMPLETE SCAMMERS! Consumer beware. Go to CONSUMER ADVOCATES to shut them down immediately.

Purchased in Costa Rica because it was beautiful. Went to Cancun and upgrade to 50% off. BUT contract said 25% off which was my original contract from Costa Rica. The salesman said it would be 50% off. The salesman said I can return it at 90% of the value. They said a lot of things. The only problem was that none of this was in the contract. NONE of it. It was a complete lie. They said one thing. The contract said another.

After paying an additional 26k on a contract, the value of added benefits was $3k. When I told them that no one would spend that kind of money for those added benefits, I explained that they must have made a mistake. Unfortunately it was my mistake. I didn't realize the 25% meant what I originally had. I thought it was a compounded percentage. I had 25% and I was getting another 25%. Unfortunately that wasn't the case. It meant I was paying 26k for absolutely no extra benefit.

I wanted to believe that they would be honest and do the right thing. BUT they will ABSOLUTELY NOT DO THE RIGHT THING.

DO NOT WASTE YOUR TIME. SAVE YOUR MONEY. DO NOT GO TO ANY UNLIMITED VACATION CLUB RESORT (Secrets, Breathless, Dreams, Zoetry, Now). For the amount of money that you pay for the all inclusive, you could take 20 vacations. So pay for the vacations as you go and do not believe the lies of their fraudulent sales schemes.

June 17 2019, I called sunscape sabor in cozumel to learn about the uvc price match I was email the policy, I first got prices throught bookit.com I did a screen shot of the price and email to uvc, I read the policy carefully and followed the list of what they needed, the policy never said you could not bookit! I talk to two persons in uvc they told me to cancel the bookit.com and they could get me a better deal, I been trying for 5 days could not get threw bookit.com so today the june 22, 2019 I called uvc spoke to a manger ms. Altamiero I explain that I try first booking with sunscape but funjet does not have fight out of texas. She told me that they could not honor the price because we did not book thought them, I ask her were in the uvc policy dose it say do not book any were else just get the price? In reading your policy it does not say, I guess we have to read the company main. It is sad that every company has loops! The members are always wrong! I feel that your policy is not clear!

We attended the sales program for Unlimited Vacation Club at the Secrets Resort in Akumal. We were very clear that we have a Hilton Grand Vacation Club program and that we are still paying on that program. The "Manager" Brandon said it was no problem that the company will purcahse our HGVC membership. He implied we were getting a "great deal" because of being able to move us away from Hilton and to UVC. He said to wait 2 months for the paperwork from the company to purchase the HGVC program. We have called for Brandon who is now always on Vacation and we have received no paperwork. So we we purchased the UVC program based solely on the LIES told to us by the sales force on your property. I would like my 50% of the purchase to be returned and for my contract with UVC to be cancelled since it was based on boldface lies. The property was beautiful and it seems other UVC properties are also great. Your company shouldn't need to LIE to get business, why do you condone that?

So my family and I purchased our membership in October of 2018 with high hopes. We were promised many things. A few things that sold us on the membership was that every resort we booked at (except Zoetry) we would have access to any room there that was available, automatically have the preferred membership at the resort, and if an upgraded room was available when we checked in that we would be upgraded for free for being members. So with those things promised to us we decided to buy our membership.

Now I have been looking into booking a week in mexico for October of 2019 but I noticed that when I try to book through my account it does not offer any preferred member rooms and only "tropical view" rooms. We always get swim out or ocean front rooms when we travel (which we were promised would be available for booking through our membership account). So I called asking about it and was told that none of that stuff is available to me through my current membership. When I asked why I was only told that they must have offered me a higher membership and I settled for a cheaper one with less options. Why yes they did offer me a higher membership that I refused BUT when I was offered the one that I have currently I made it clear what I was looking for and if I could not get it (preferred member rooms, upgraded rooms, all rooms at resort as options to book) then I did not want the membership. Now it was made very clear to me that I would be receiving these things but am now being told I cannot have them.

I was offered a 1 time upgrade certificate I was emailed and had to sign and return to credit my account so I would have full access when booking the resorts (like I was already suppose to have and of which still has not been credited to my account). Now I responded in an email about possibly cancelling my membership and ceasing further payments immediately if my membership was not given what I was promised. Was emailed in return that my situation would be further escalated and I would hear something back very quickly. But I still have not received any further word and the certificate I emailed back has still not been credited to my account. So if I do not have this situation completely handled and satisfied by the end of this week all future payments will be stopped before any more can be taken with nothing but empty promises returned.

We took out membership when enjoying our stay at Secrets Maroma Beach staying in Ocean View rooms in July 2016. I must state that we would not buy into membership that did not give us a minimum of a standard we would book independently.
On booking 7 nights at Los Cabos in October 2019 we find we are allocated to the lowest grade room and 14 nights has been taken from our allocation of 28 nights which forms the basis of our contract costing almost £24000. I have been in dispute with them since making this booking.
I have received emails stating telephone contact to me was unsuccessful- I contend none was made. Each of my queries has had the response that we signed the contract with clauses quoted to me or that as they were not there when we were discussing membership they cannot comment on what was said. The latest email I have received from the quality assurance department says I can not escalate my complaint further and I am simply going round in circles.
Yes we did sign that contract but we did so in the belief we were being offered a level of service and accommodation which met our standards. We were there at the time of taking out membership and we know what we were offered. I think select parts of the contract were shown to us and we took the sales persons word. We did ask if the company was American. To our horror we find it is registered in Panama.
We have been sold a product through persuasive unethical means. Appalling.

We were NOT informed in any way before we arrived in MX that we could not stay at Secrets Silversands Riveria Mexico. We were taken to a Breathless resort. Where Isla from secrets Silversands Riveria resort tried to get us to stay at Breathless, we refused. Through her manager, a room was found for us at Secrets Playa Mueres golf resort . A master suite with a private pool. We were transported to that resort, were we were hardly spoken to and Odaliz checked us in . Telling us Isla shouldn't have told us we could have that room since she does not work at that resort. We confirmed we could have the master suite with the private pool and were taken to our room. The room we were taken to was NOT the room with the private pool. I told Victor, the gentleman who took us to our room, this is not what Odaliz said we could have. He called her and she informed us we would have to change rooms the following Monday even though we had left her moments before and she said nothing. We were told by David that they were told not to speak to us because we were "angry " even though we were upset we knew it was not the fault of the employees at Secrets Playa Mueres. We have been UVC members for 3 years we travel every year for our anniversary to a UVC resort and have never been recognized for our anniversary without a fight. This year even though we told MANY employees at Secrets Playa Mueres nothing was EVER done we were not recognized in any way. We've passed many doors with anniversary banners and UVC member banners ..never ours. We have paid our dues on time every year and have recieved nothing in return (we could get the UVC member price through AAA). We have also paid for the preferred club upgrade every year. This year was a waste of money we could not sit and relax in the preferred lounge and while talking and laughing with friends we were told to be quiet. We were not being loud and thier were many people louder than us. We cant help but think it was because we shouldn't have been there. We were checked in the preferred lounge by Karina who gave us a bag when we told her that's the first thing we have ever gotten she looked puzzled and said we should always recieve member gifts. This vacation was more stressful than it EVER should have been thanks to Secrets Silversands Riveria and to the UVC.
Jeffery and Virginia Edgmon
Member # syx-000185
[protected]@yahoo.com
[protected]@yahoo.com