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4.1 393 Reviews

Unlimited Vacation Club Complaints Summary

297 Resolved
95 Unresolved
Our verdict: You can expect a very good level of service from Unlimited Vacation Club. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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7:33 pm EDT
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Unlimited Vacation Club A total scam! We were told lies!

We were told lies when going on the tour and the things they wrote down. We signed up 19 days ago and I have been on the phone all day with them. They hung up on me 2 times and waited over 30-45 minutes on hold every time I called. They never called back after leaving information 2 times. We were told we had 30 days to cancel and they sent us an email saying we only had 5 days to cancel which was all while we were at the resort but they never told us that. We were lied to. We were also told our payments would be half and they showed us in the documents and then when the contract was sent to our email the price was more than double for the payments. This is such a scam. We gave them over $6, 000 US $ and they are not giving us our money back. We are going to contact a lawyer and file a lawsuit against them!

Desired outcome: Cancel our agreement and give us our money back.

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Unlimited Vacation Club Service - ucv membership

"purchased" this membership with our citi-costco card where we were convinced that this membership is the best deal ever under bottles of Champaign. My husband and I traveled to cancun 11/2020, and decided to cancel in 12/2020. As you probably read, they allow 5 days to cancel if you are lucky enough. However, we did not even receive the signed contact until about a month after, which we have email prove of requesting this documentations to be mailed and emailed to us. They lied and said that it was done as soon as it was signed. Additionally, they told us about a bank that is affiliated with the U.S., and as long as we sign this document, we can use this bank to pay for our down payment and start to pay it back when we get back to the U.S..
we arrived back to the U.S. and received a new credit card under this "bank" that no one told us about this credit card at all. We read over the documentation that we have signed, and neither did it mention about a credit card either. If this does not define a scam, then, i am not sure what would.
From all the terrible costumer service that i no longer need to go in details about since there are plenty people who had expressed experience similar than mine, we felt ill to EVER use their service again. So far, our bank has granted the money to UVC with unknown reason. So, there goes the 50% of the payment, gone now!
During this process of "communication" with UVC, we have been given multiple nonfunctioning and false numbers, and lied about our benefits, such as so called "free nights", lied about closing, where we were told that "you can close anytime" and "we will find a buyer for you so that you can get a full refund" with both the "supervisor" and sale's staff present. That was the only reason why we bought it so quickly because we thought if we don't like it, we will be able to just cancel it at anytime. Honestly, if a service is good, then, you wont have to worry about people canceling. With all these vitims here, I think our government or their government should do something about this. All in all, this has put a bad taste about Mexico in my mouth. Don't think we will ever visit there again.

we have been searching for various legal sites and traveling sites for help and so far, the only thing I have found is to dispute via bank and as well as just stop paying. Our bank had given them the money, and as well as UVC now had sent us to collections, which we had no experience of dealing with. there is a lot anxiety and fear in our household because UVC. I would warn anyone about this. I would not wish this on my worst enemy.

Desired outcome: Refund for all of our money and cancel asap

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Update by Emilia M
May 13, 2021 11:12 am EDT

I am sorry to hear that you are in the same boat DansvanUVC. I would not wish this on my worst enemy. i hope you are able to get out of this. I hope someone who has power and wants to do good penalize this company and hopefully return our money then. well, for now, it's at least a good dream and hope. best luck to you.

Update by Emilia M
May 13, 2021 11:10 am EDT

I am not going to email you.

We end up biting our tongues and paid for the half of the total cost and canceled with them this way. This is not at all an ideal solution or a "solution" at all. But we are just so happy that we don't have to deal with UVC at all anymore! never ever want to hear from anyone from UVC. THE WORST COMPANY EVER! Don't fall for their traps. Good luck to those who are still fighting to get out from UVC.

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dansvanUVC
, US
Apr 23, 2021 2:46 pm EDT

Our story is similar to the other complaints about UVC on this site. We gave UVC a "deposit" of over $4000 while at their high pressure sales presentation in January 2021. We loved the resort itself, but have been concerned about the ability to travel again to Mexico, since the threat of COVID vaccine passports is becoming very real. We were shown a book of properties within a couple hundred miles of our home, supposedly available via RCI where we could get very low cost weeks. But by the time we received our logins, etc. (especially for RCI), it was too late to "cancel". We have closed the credit card we had given them for ongoing payments, and have told them to give us our money back and stop harassing us. They call us every day, several times a day. I do not answer the calls, but it's a hassle even to delete their repetitive voice mails. This is a SCAM - a ripoff. Do not go near this company under any circumstances. They are liars and cheaters!

P.S. I notice that the response from UVC on each of these complaints is the same. Same BS, different complaint. Shame on you UVC!

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Unlimited Vacation Club Maintenance fees

When I joined the unlimited vacation club the sales person assured me that Apple travel was under the umbrella am a senior citizen so Apple is the only way I travel. Two months after I have joined I tried to book a trip and they told me Apple was no longer under the umbrella but I'm locked into a contract. That I've been paying consistently without any benefits. I've been on three trips that other travel services prices was much better so I haven't use the club.Recently I wanted to check their website just to see what's available and I was blocked because of three years of maintenance fees that slipped by me because I don't use the club.Do you think is fair to still collect my monthly bill while The maintenance fees have my account in Default in all services are suspended? The salesman lied, their collections is aggressive and nonnegotiable while I pay for Absolutely nothing! This should be illegal and as a senior citizen I need some help! I was unaware of my maintenance fees and after a lot of calls emails emailsTrying to get me to upgrade by arrogant sales people ignored the calls and emails and just simply pay my bill .now I have three years of maintenance fees and no reasonable negotiation to resolve or assist me in this one way rip off!
I will never forget the feeling of getting hoodwinked and bamboozled for such a long term agreement and they call it a club. I need help! The government is giving away money to everyone Regardless, So for proven patriot like myself to get rolled over with no help Has depressed me seriously In my senior years!👎🏿🙏🏻 HELP

Desired outcome: Maintenance fees Reduced And at least open the site for viewing

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Update by oldice
May 05, 2021 3:03 pm EDT

On my next vacation I’ll put a little time in warning the public about that bait and switch sales tactic! The resort looks fine and the salesman is Kane but after you sign You get a glass of wine Because they got you behind for a long time!

Update by oldice
May 05, 2021 2:49 pm EDT

DT1-004204 is my member ID again! The only emails I get promotion advertisements that I cannot read because I cannot get on the site and billing payment request! I am so angry that is senior citizen patriot like myself to get strong armed In a one-way contract. I am paying for air and it’s so not fair!

Update by oldice
May 05, 2021 2:42 pm EDT

Again The response for this unfair situation I am in about the contract that I signed that does not affect the sales person that lied on several benefits That I would get. Every month they bill me for my monthly bill and I still can’t get on the site bunch of crooks!Someone should be out there to help senior citizens and other vacationers has been hoodwinked by this outfit!

Update by oldice
Apr 03, 2021 12:20 pm EDT

I think a class action suit it’s definitely warranted Any thorough investigation would reveal the misleading presentation.Unethical business practices, bait and switch etc. There’s no way out for Travelers like myself That Require all inclusive travel. They did upgrade me to a handicap room while in Cancun Even though I did not book with them and because the price was was much better and included airfare.

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Unlimited Vacation Club Nothing more than a scam!

Unethical practices, lies, steal money and cheat people out of hard earned money.

Watch out, I wish I had known what I've learned the hard way.

Nothing they say is true, they are literally taught to lie to potential clients.

Unlimited Vacation Club sold us a timeshare that was totally different on paper than what they actually sold us.

From the very moment of arrival at Secrets, we were constantly bothered about a 90-minute consultation. Finally, we decided that we would attend and *4-hours later we are trying to do anything to get out of their stronghold. We signed a carbonless paper contract that stated we would receive 3-individual weeks stay in a "Preferred Club Swim-Out Suite" at any RCI/UNLIMITED VACATION VIP premium resort. This was explained quite clearly that we would get to stay in a room just exactly like the one we stayed in.

I started doubting that this company was legitimate so I printed out the 40-page contract document and started reading it and to my complete surprise, it was not at all what I had signed originally.

I called them on 03-04-20 and they politely said they would turn it over to their cancellation department and have someone contact me in 1-3-days. They acted like it was common and they would refund my money, they conveyed no hesitation or problem with a refund.

We were assured that we could stay in the exact hotel room that we stayed in on our stay 01-22-20, a luxury swim-up room. I repeatedly ask this specific question "Am I going to get 3-weeks in this exact same room, guaranteed?" They repeatedly said yes, without a doubt. This was not the case, the on-line contract clearly states that those rooms are not included.
Unlimited Vacation Club stalked us upon arrival at the hotel. They lied to us and forged a written document. They did not and cannot offer what they offered verbally and on paper (the one we signed and agreed to). They lied, cheated and stole our money.

Ridiculous Company, utterly should be ashamed to work there and practice this kind of business!

Desired outcome: Money returned!

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Unlimited Vacation Club uvc membership blocked since 02/03/2021

UVC owes me 180.00 since 10/2020. I was told it would take 1-90 days to get it back. I never got it and it is now March 11th. The person who paid this trip filed a dispute with capital one for 180.00 and capital one filed a charge back to UVC. UVC then calls me to tell me I am blocked due to the dispute LOL! but they can't pay me my 180.00 back. I have been blocked since 02/03/2021 and CAPITAL ONE returned their money on 02/04/2021. I have sent pics, emails, letters about 25 times and I have called every single day since 02/03/2021. I am still blocked. This is the worst customer service ever and not to mention 75% of the people don't even speak English.

Desired outcome: UNLOCK MY ACCOUNT ASAP!

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oldice
, US
Apr 02, 2021 5:17 pm EDT

DT1-004204
Leomars491@hotmail.com
[protected]

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Unlimited Vacation Club Lied, cheated and stole our money!

This is ridiculous scam that even to this day says they are working toward a resolution but have never contacted me! Unlimited Vacation Club sold us a timeshare that was totally different on paper than what they actually sold us.
From the very moment of arrival at Secrets, we were constantly bothered about a 90-minute consultation. Finally, we decided that we would attend and *4-hours later we are trying to do anything to get out of their stronghold. We signed a carbonless paper contract that stated we would receive 3-individual weeks stay in a "Preferred Club Swim-Out Suite" at any RCI/UNLIMITED VACATION VIP premium resort. This was explained quite clearly that we would get to stay in a room just exactly like the one we stayed in.
I started doubting that this company was legitimate so I printed out the 40-page contract document and started reading it and to my complete surprise, it was not at all what I had signed originally.
I called them on 03-04-20 and they politely said they would turn it over to their cancellation department and have someone contact me in 1-3-days. They acted like it was common and they would refund my money, they conveyed no hesitation or problem with a refund.
We were assured that we could stay in the exact hotel room that we stayed in on our stay 01-22-20, a luxury swim-up room. I repeatedly ask this specific question "Am I going to get 3-weeks in this exact same room, guaranteed?" They repeatedly said yes, without a doubt. This was not the case, the on-line contract clearly states that those rooms are not included.
Unlimited Vacation Club stalked us upon arrival at the hotel. They lied to us and forged a written document. They did not and cannot offer what they offered verbally and on paper (the one we signed and agreed to). They lied, cheated and stole our money.

Desired outcome: Money returned!

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Unlimited Vacation Club It´s a shame

I signed the contract beginning of january (this year).
Then I made the big mistake to pay the full amount in advance...
When I realize that I was scammed, I asked them how much money I would have back.
There was no answer, and they cancel my membership!
Yes!
Wonderful!
I paid the whole amount and I have no membership now!
Ridicolous!
I want my money back, I didn´t use any service!
How can you have such an attitude?
Now I will expect the usual answer: give us your name and ID.. for what?
Will you return my money? Or you will give again, again, and again this case to quality department?

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Unlimited Vacation Club uvc membership contract - deceptive sales practices and flat out fraudulent lies

My fiancé and I recently signed up for a UVC me ever ship this past November and I can attest to first hand that all the negative things you read about this company and it's sales representatives are completely true. These people are 100% scam artists with zero remorse or shame.

We have been to 6 different Secrets / Zoetry / Breathless resorts and loved every one of them. We even have recommended and traveled to these resorts with numerous other family members and friends. While at Secrets Akumal this past fall, we finally relented and decided to take part in the sales pitch for the UVC membership. Our sales reps were named Maria and Daniel Guerrero and they were both initially very friendly and helpful. The process was began positive but digressed very quickly into the high pressure horror story sales pitch that you read about so many times. We spent over 4 hours of our day trapped in a room being fed cheap champagne and were told repeatedly that we were not allowed to leave. They also did their best to block WiFi and cell phone reception in the office so you cannot google the company and read the horror stories.

After all the pressure, we decided to go with the membership since we travel to so many AM Resorts and love them so much. We paid over $25, 000 usd for a membership that was supposed to include so many perks, including a program called "Flybacks" where each person gets $500 annually if you fly to an AMResort. Upon review of the contract in the office, I did not see any mention of the fly back program in the contract. I asked both David and Maria about this and they assured me that it was part of my membership, and that the resort was covering the initial $4200 fee for us to receive this benefit. I insisted it be added to the contract, and they lied and told me it was.

After signing the contract, I went back to my room, decompressed for a few hours, and decided to read the contact in it's entirety again. To my surprised, I again found no mention of the fly back program. I went and visited David Guerrero the next day to speak with him about this, he once again assured me that I would receive this benefit and that they initiation fee was included in my membership cost. He told me that because this was a 3rd party company and benefit, that there would be no mention of it in the contract. I demanded some sort of proof of the benefit for later down the road, and he provided me with some bs paper that he refused to sign explaining the fly back program and benefits. This was of course, all lies and fraudulent promises.

My fiancé and I were very satisfied with our membership initially. I booked a surprised trip to Secrets Cap Cana for her and 4 of our closest friends as part of a surprise proposal. When we arrived, the automatic upgrade to preferred clubs rooms that David promised me would happen every time we booked did not occur. The UVC rep there explained to me that this was not not part of my contract. To my surprise, the next day she tried to pitch and sell me on the idea of paying $4, 200 to join the "Flybacks" program. When I told her that this benefit was included in the membership I entered into at Akumal, she pulled out my contract and said there was no mention of it and was therefore not included.

Obviously annoyed, I insisted we get on the phone with Secrets Akumal to clear this up. Surely David and Maria, whom were so kind, helpful and reassuring when I signed the contract would remember me and clear up this confusion easily.

I couldn't have been more wrong. We called Secrets Akumal and I spoke to the operations manager Diana. She informed me that my contact indeed had no mention of the Flybacks program, and that I would not be able to speak with David or Maria as they had moved to other areas of the hotel and they could not locate them (obvious another lie and a core part of this UVC scam)

This company did its best to ruin the trip on which I had planned to propose to my now fiancé, telling us we had essentially been scammed out of a $10, 000 benefit that we were promised among many other things. After this whole ordeal, the UVC rep at Secrets Cap Cana had the nerve to ask us to have our friends that were traveling with us meet with her to purchase a membership!

I'll be contacting my credit card companies when I return state side to inform them of the fraud I experienced with the hole that they will be able to help me recoup some of my investment. I also have been in contact with an attorney who has dealt with these scam artists on numerous occasions.

Although UVC has defrauded me of over $25, 000, my sincere hope is that at least one person will read this review and be saved from these scumbags. I will never spend another dime traveling to an AMResort branded location and will encourage all of my friends and family to avoid these places as well. It's such a shame because we love the resorts and have such good memories at them, all of which have now been ruined by salespeople and a company that flat out lies to your face.

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Update by A_Rich
Apr 06, 2021 6:58 pm EDT

Still no word or resolution for the “Quality Assurance” department. Stay far away from this company and save yourself the money, headache, and frustration.

Update by A_Rich
Mar 13, 2021 11:55 am EST

Update: After weeks of back and forth via email (nobody from quality control can ever be reached via phone) the offer I received for the “misunderstanding” and threatening notes citing the “legal team” was a 2 free night voucher

As if I would want to return to these places and give them anymore money as a reward for dishonesty and poor customer service

At this point I do not expect this situation to be resolved. Customer service goes away the minute they have your money

Update by A_Rich
Feb 24, 2021 5:57 pm EST

Update: As expected, the company is denying that any of this occurred despite me having a benefit summary document that was filled in the by sales rep / manager

They have also demanded that I remove this post and threatened me with contract cancellation and legal action if I do not comply

Your best course of action with these fraudsters is to stay far far away, however blasting your story on social media is the best way to be a thorn in their side and hopefully warn others away

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Unlimited Vacation Club UVC Membership

Signed up for a UVC membership 2 1/2 years ago. Complete mistake. Cancelled the membership after being hounded throughout my vacation to sign additional documents, each time with another apology. Once home from the vacation, reviewed the documents and realized it was a mistake and cancelled. We were told that it was too late but they would lower the amount due. After about a year, we simply stopped payment on our credit card and blocked them from charging us any further. This led to repeated harassing emails and voicemails. Our credit never took a hit as a result but we are still out over $3500.

Desired outcome: A refund of the amount owed to us ($3500).

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Unlimited Vacation Club Contract not cancelled, refund not received

My fiancé and I were lied to by multiple salespersons. After getting back to our accommodations after signing the contract, we realized there were numerous lies and discrepancies amongst the sales pitch so we decided to cancel in person and provided a cancellation letter within 4 days after signing the contract. The initial in person contract was about 10 pages long. The contract they emailed us in return was 50 pages long and included numerous additional e-signatures that neither of us verified in person. After submitting the cancellation letter, we were told our contract had been cancelled and we would receive the cancellation confirmation via email in addition to our full refund being processed within 7-10 business days. We waited the full 10 days to see a refund and never received it. I called customer service to inquire about the cancellation email and was told I would need to file a claim. I filed a claim and was told to wait 48 hours to receive an email regarding my claim. I never received an email. I called customer service for the next few days until getting contacted by a quality assurance rep. I explained our situation repeatedly and the service rep stated we would have to pay 50% of total price to cancel even though we delivered the cancellation letter in person on day 4! I am so frustrated and the "quality assurance" rep continues to state that there was never a cancellation letter received. I am reporting to BBB regarding this fraudulent business and they way they have handled my request. Unless I receive my refund and cancellation confirmation, I have no choice but to report to the state attorney general, PROFECO and the BBB.

Desired outcome: Refund & contract cancellation

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Update by Brendsyo
Feb 10, 2021 2:39 pm EST

I have still yet to receive follow up regarding this complaint. The customer service goes downhill as soon as you step off their property.

Update by Brendsyo
Jan 29, 2021 11:49 am EST

I have yet to receive additional follow up after contacting the email address listed in the customer service response to my complaint. This is extremely typical of the customer service I've experienced thus far. I don't expect resolution on behalf of UVC at this point.

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chachy18
, US
Mar 11, 2021 3:46 pm EST

They won't refund you a dime. I have been waiting for a refund since OCT 2020 for 180.00.
They are a scam!

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Unlimited Vacation Club UVC Gold Membership not honoring contract

Exhibit B, #3 states: Each deposit transaction (7 Nights / 1 Week) through RCI will provide member 20 Trading Power Units as such term is defined in RCI´s Membership Agreement.
If for any reason Member require additional Trading Power Units to fulfill the requested exchange with RCI, Mediator shall provide an additional number of Trading Power Units up to the amount of 40. In such cases member is not required to use any of the allotted number of Exchange Nights but will be required the applicable combine fee.

RCI shows my deposited weeks are now devalued to be only 19 trading power, and I needed 20 for the week I wanted. In accordance with the membership, I called to request the additional point needed. Today I spent hours on the phone with UVC representatives- the first one charged me $250- I told her I did NOT want to deposit another week, and she assured that was not what she was doing, that she was adding trading points. This afternoon, the customer service representative explained that $250 was for depositing 2 more of my weeks. The CS supervisor explained for 1.5 hours that I needed to use my weeks to get to a week's trading power.

This is NOT in keeping with the contract as referenced above, which states the points will be provided to me.

Desired outcome: Trading points/power restored to 20, or 2 weeks deposited, no $250 extra "combining fee" charged by UVC as was stated to me

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Unlimited Vacation Club uvc is a scam!! will file a lawsuit if I do not receive my deposit back and able to cancel

My husband and I purchased in Puerto Vallarta 10/18/20 on our second day of vacation. We were sold on nightly prices of $85/night for breathless and secrets and $75/night for Now at all locations. I still have the paper from the presentation with the prices written above each resort. We were planning a NYE trip with friends and we were told all of our friends could book for the $85/night in Punta Cana and also received 2 weeks with RCI and $2000 with lifestyles for hotels, flights, and car rental. Once we got home we tried to log on to plan our NYE trip. After calling I was told I could not get my log in for a couple weeks but they would give me quotes. I then found out the $85/night was a lie. They first tried saying it's because of low and high season and then it came out that really we only got 25% off the rooms. When I priced everything out with cheap Caribbean you pay more booking through UVC after flights and transportation. I was livid. I immediately filed a formal complaint with compliance and asked for a refund and to cancel. I was told I had to cancel within 5 days which we were still at the resort within those 5 days. We continued to complain and they kept saying it was a misunderstanding and a legal binding contract and there is nothing we can do. We were lied to about everything on the contract and I have told them countless times I have the paper with their handwriting on it. Yesterday I tried to book flights with our the lifestyles money to try and salvage some of the money we paid. On the paper they gave me they highlighted flights and when I called they said flights are never able to be booked with the money. And the hotels and car rental you just get a small amount of "savings" (at most $60) which is no different than on Expedia or kayak. It is literally impossible to use the $1000/yr. Carlos was our sales person and literally everything was a LIE. I have made countless phone calls crying, yelling, doing anything to try and get these people to help us with no luck. I am currently looking for a lawyer to get atleast some of our money back and out of this SCAM.

Desired outcome: Refund on deposit and cancellation of contact

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Rich Purvis
, US
Feb 08, 2021 5:30 pm EST

Did you get out, I fell for the same thing, not happy.

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Unlimited Vacation Club Unethical practices - Requesting Full Refund, Cancellation of Contract in Writing

Client Account DDX-001141
Email - [protected]@gmail.com
Date: 8/15/2019 - Cancun Mexico

I would like a full refund $2386, due to the unethical practices UVC imposes on tourist for their own monetary gain.

Unethical Practices

1. You are bombarded by hotel staff throughout your stay. Every time you leave your room another person pops up about the "presentation".
2. This presentation is tied to everything you want to do. Especially the excursions. You are told you will get a discount to the excursion of choice if you sit through a presentation.
3. Before you walk into the presentation you are told by staff (at that time) to say that you do not have anything planned for the rest of day. I didn't realize this was the tactic they use to keep you there.
4. They really target tourist who are staying 5 days or more - they do this, so you are in the resort during the cancellation period. The hotel is in on the scam as well. They make sure Wi-Fi is shotty so you cannot google the company while you are there. Nor can you open your contract while you are there.
5. They tell you the presentation is 90 min - however it is actually 5-6 hours (yes). They make you wait and keep serving you drinks while you wait. They make sure you have another drink before the next person "talks" to you.
6. They have other salespeople there waiting and listening to your conversation just so the next person can come in with a "better deal" They do this so it is hard for you to leave. Every time I told them "no thanks can't afford this" another one came to "see what he can do". They finally beat you down (verbally) with another discounted price - by hour 5 you just want it to be over.

UVC harasses you daily for more money as if you can do anything with the package you have. This company is extremely unethical, and the complaints are growing. It is just a matter of time before a class action suit is filed (if not already). This is my attempt to resolve this - I want my full refund of $2386, contract voided in writing and to be left alone. If not, I will be seeking the class action route.

Desired outcome: Full refund and cancellation of contract in writing

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Unlimited Vacation Club Cancellation of membership uvc and full refund of down payment

Club Customer Service Contracts

Regarding this complain I have a lot of doubts about the position of Customers because due to the interpretation of the cancel period my understanding is that this time starts only when the customer is informed via email to activate their user and starts using their membership because it's the only logical way to verify the value of the membership there is no other way to do so, after that time the 5 day limit to cancel the contract is valid. Thus trying to penalize me with a payment of the 30% of the total amount of the membership it's completely wrong and against ethics in business because I activated my membership on January 4 and requested my cancellation on January 7.

Follow it's a list of mails trying to convince Ms. Leisy Rivero in order to make the cancelation of my membership but the answer it's that I must pay the 30% of the total amount of the contract in order to cancel my membership and this is in my opinion with all due respect it´s a wrong decision.
I will appreciate very much for a verification from a high level authority inside UVC in order to obtain a fair result for this request of cancellation of our membership and the full refund of the down payment according to the early termination clause # 8 of the contract.

Information regarding the contract is:
Number: SVC-000064. Type: White pearl
Clients: Agustin Miguel Jacobo Salas Vázquez and Irma Judith Siguenza Sastre

You are able to verify the veracity of this information.
Below is the copy of mail regarding this complain.
I will appreciate your intervention and an a solution please.
Thanks in advance.
Agustin M. J. Salas Vazquez [protected]@gmail.com
Irma Judith Siguenza Sastre
----------------------------------------------------------------
Dear Ms. Leisy Rivero, unfortunately I urgently need to cancel my membership and I understand from your emails that you do not consider valid that activating the membership in my case was on January 4th when I received your instructions by mail that I could already enter to create my password and use it; if you allow me to say so and being very respectful it seems to me that this is a position that goes against the business ethics in prejudice of you towards the Clients that in good faith we trust that your company has the clients first. I would understand that if customers make use of their membership and decide to cancel, the early termination of course applies and is clear in the contract in the specific clause.
Sorry for continuing to insist on this point and in order not to make your work uncomfortable, I ask you to please channel me with a higher level of hierarchy within your company and to escalate this request so that we can obtain a fair solution so that the cancellation does not involve other types of instances that always affect both parties. For a moment I ask you to put yourself in my situation and think that I have already paid $63, 980 pesos for a service that you have not used and they are asking you what you are telling me to pay $64, 800 pesos to cancel the service, would you agree? Believe me I understand and respect very much that you are doing your job however I ask you to please escalate this request so that we can come to a good end. Thanking you again for your attention, Agustín Salas Vázquez and Irma Judith Siguenza Sastre

Desired outcome: Immediate cancellation and full refund of $63,980 pesos = to 3,199 USD

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Unlimited Vacation Club Website Access

I have been unable to book any thing or get any resolution on loggin into my account.

Message reads:
SYSTEM ERROR
The website has encountered a system error, and our team has been notified. If you wish to speak with a customer service representative, call as at:

US & CANADA • [protected]-CLUB(2582)
MEXICO • [protected]
ARGENTINA • [protected]
CHILE • [protected]
FRANCE • [protected]
UNITED KINGDOM • [protected]
BRAZIL • [protected]
EMAIL: [protected]@GLOBALBUREAU.COM

No one will respond and phone calls go unanswered.

R. Weber

Desired outcome: ability to login successfully

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chachy18
, US
Mar 11, 2021 3:47 pm EST

Once you've paid off your balance, they won't care about you!

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Mar 12, 2021 2:08 pm EST
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Good day. We are sorry to hear this situation may have caused you. Your opinion is very important to us and we would like to assist you in any possible way.
Please send us your member ID and phone number through the email: cx@unlimitedvc.com We will contact you as soon as possible. Regards GK.

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Unlimited Vacation Club not able to use RCI services

We attended the Orientation at Secrets Aura Cozumel in November, 2020 on our first morning there. We joined that day. In the process of this we told them that we took a family vacation the last week of July every year and were sold on the RCI side to be able to save money that week. We were assured that, that would not be a problem. While we were there, we did try to cancel 3 times. BUT, we were talked back in and they showed us some properties in the area that we go to that were available. Upon finally receiving the login info, after a month, we looked to book that week that we go and there were none available for the next 2 years, I did talk to an RCI agent who also said there was nothing available for the week or the summer. This was the reason for buying the membership in the first place. Darius was told this was the main reason we bought into it and that we have teachers in our family and this is the only time we can go. So we can't use this Vacation Club for what we told them we wanted it for. It is useless for us. we were also told by Darius if we got back and did not like the membership we could cancel at any time, without penalty.

Desired outcome: Cancelation of membership or adjusting membership to just include AM Resorts

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Unlimited Vacation Club UVC contract

We have tried with no success from the time we were at the resort. Inrimidati ok n tactics were used by your staff. Have been trying to cancel since our return last year. I have had numerous communication s with Julian who insulted me and informed me I was an idiot. I was told. Y supervisors that conversations were taped and that Julian was not insulting. I have all emails and have been trying to cancel this since our return back to the states. Am I. The process of obtaining counsel to handle if the contract is not cancelled.

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Unlimited Vacation Club Unable to communicate with company via phone number. Continue to take payments from me despite the fact they may not be operational.

12/07/2020: Unable to contact company via customer phone number (1-877-923-2582). I am requesting a cancellation of the contract and a complete refund of any payments made so far. We have been unable to travel due to Covid restrictions and it is completely unethical that this company has continued to charge our credit card for monthly payments.

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Maria Bates
, US
Mar 24, 2021 7:48 pm EDT

Our family was unable to utilize our vacation club due to covid restrictions and I have unable to reach ANYONE at the company! We should get a refund due to covid restrictions. No one ever answers the phone and I leave messages for someone to call me back! Horrible! I’ve been calling for 5 days! Please someone help me!

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Jacqueline Geer
, US
Dec 18, 2020 7:07 pm EST

If you get an answer please let me know. Am looking to file Class Action Lawsuit against this company. Jackie18466@yahoo.com

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Richek
, US
Jan 20, 2021 3:00 pm EST
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Same I am looking to file a class action as well. Richekattoo@gmail.com

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Unlimited Vacation Club Lied, cheated and stole our money!

Unlimited Vacation Club sold us a timeshare that was totally different on paper than what they actually sold us.
From the very moment of arrival at Secrets, we were constantly bothered about a 90-minute consultation. Finally, we decided that we would attend and *4-hours later we are trying to do anything to get out of their stronghold. We signed a carbonless paper contract that stated we would receive 3-individual weeks stay in a "Preferred Club Swim-Out Suite" at any RCI/UNLIMITED VACATION VIP premium resort. This was explained quite clearly that we would get to stay in a room just exactly like the one we stayed in.
I started doubting that this company was legitimate so I printed out the 40-page contract document and started reading it and to my complete surprise, it was not at all what I had signed originally.
I called them on 03-04-20 and they politely said they would turn it over to their cancellation department and have someone contact me in 1-3-days. They acted like it was common and they would refund my money, they conveyed no hesitation or problem with a refund.
We were assured that we could stay in the exact hotel room that we stayed in on our stay 01-22-20, a luxury swim-up room. I repeatedly ask this specific question "Am I going to get 3-weeks in this exact same room, guaranteed?" They repeatedly said yes, without a doubt. This was not the case, the on-line contract clearly states that those rooms are not included.
Unlimited Vacation Club stalked us upon arrival at the hotel. They lied to us and forged a written document. They did not and cannot offer what they offered verbally and on paper (the one we signed and agreed to). They lied, cheated and stole our money.

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Update by DrBoyer
Dec 18, 2020 12:07 pm EST

By mail or email, because you say you do not have my information?

Update by DrBoyer
Dec 08, 2020 1:37 pm EST

I sent my contact information and no reply...

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Jacqueline Geer
, US
Dec 18, 2020 7:09 pm EST

DrBoyer. Please contact me jackie18466@yahoo.com. let's join together and get a class action suit started

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Unlimited Vacation Club Misleading and lies

10/24/2020
Check-In to AM Resort property Secrets Maroma Beach, Riviera Maya Mexico
Within one hour of check-in, we are offered to attend a resort presentation the next day and accept. We are told the presentation would be 90 minutes and we book for 8 a.m.
10/25/2020
We started our resort presentation at 8:00 a.m. with Unlimited Vacation Clubs (UVC). Within the first hour, we informed them that we had a UVC trial membership 5 years ago and did not renew because we believed the membership had no value. For the main membership privilege (which was discounted AM Resort reservations), we could reserve resort rooms much less on our own, than with the membership and all of the restrictions. We were assured that so much had changed since those early days, that we would be very excited to hear about all of the changes. We agreed to continue to listen.
We purchased a trial membership from UVC 10/10/2015 at the AM Resort Sunscape in Curacao. This 5-year trial membership expired 10/9/2020 and we did not renew.
The 90-minute presentation turned into a 6.5-hour presentation (378 minutes). The ordeal took an entire day out of our vacation. We signed the new agreement under duress. So many UVC people kept coming to our table with a new pad of paper, writing new numbers, talking about all the benefits, then going away - spinning us. When we asked to speak to a member to get their input, the head of the operation came over quickly to get the deal closed immediately. Threw in many more low value items then said this is as good as it gets, as I'm the boss.
What we were told in the sales process:

Issue #1 - the main privilege of the membership and reason why we bought - the $40-150 range for all AM Resort properties - per person, per night no matter of the date.
They told us that the trial we bought in 2015 is so different than today's program. We mentioned the 25% discount from the 2015 contract and said it has no value to us. With this 25% discount, UVC will beat the lowest published rate for their AM Resort properties, but only when matching to a list of specific websites; these are the most high-priced websites on purpose. We did not book this current stay through our previous membership but went to multiple lower-priced competitive websites (not on their list); these sites, like TripAdvisor (a high-use, high traveler frequency site), were much lower than with UVC's 25% discount on their listed sites.
The sales staff did not bring up the 25% deal initially, but told us the rate we would pay would be between $40 on the low end and $150 on the high end, per person per night. This range would be totally inclusive of all AM Resort properties, no matter the time of year. Therefore, we could stay at their most expensive brand Zoetry during a Holiday for $150, as that would be peak and at the upper end of the range. Another example would be their down brand Sunscape for $40 on a non-peak period. The price will always be in that range.
When signing the agreement, we wanted to know where the $40-$150 was specifically, and the manager told us don't worry, they can't put that in the contract and have to have the 25% in there. Why would we buy a program two weeks after we chose to NOT renew our previous UVC membership, with the exact same 25% discount we had in the trial program? Why would we buy this new membership for the same main privilege when we didn't even use the UVC membership to book this resort for the week we were there because of the high price (with the 25% discount)? Because we were lied to about the $40-$150 range. We would have left the presentation if we knew the main privilege was the exact same as the previous membership we did not renew.

Issue #2 - the annual fee. We were told the only annual fee for the UVC membership would be a $155 concierge service. In reading the contract, UVC picks up a couple years membership fees in many of the programs, however in years 3+ we are additionally responsible for a $299 Lifestyle Collection Fee and an RCI fee.
Therefore, if we maintained all of the privileges of the membership, our annual fees would be years 3-40 before even spending a dime on a vacation.
$155 UVC Annual Fee
$99 RCI Platinum Membership Fee
$89 RCI Endless Vacation Magazine - benefits are only obtained via subscription
$299 Lifestyle Collection Membership - required for the Savings Credits below
$642 Annual Fee

Issue #3 - Savings Credits. We were told that we could purchase hotel nights at Hilton, Marriott, Cruises, Wine, etc. at a 60%/40% rate based on Savings Credits. As example, provided we had enough Savings Credits to cover, if we wanted to book a Marriott room in Hawaii that was $500/night, we would have the Savings Credits program take care of 60% of that cost or $300; we would be responsible for the 40% or $200. If we had 2, 000 credits saved, then a 2-night stay would use 600 of those credits (300 per night) per the example. We were even shown an example on a UVC website regarding a Cruise we are planning on taking in 2022. This seemed logical but cannot find the 60/40 split anywhere in the contract; only mentioned under UVC Lifestyle Collection Membership that Savings Credits can be used for partial payment, dollar-for-dollar to buy down the total purchase price of qualified travel. We were not told about a fee each year for this, past year 2.
Furthermore, we were told that we could deposit RCI week blocks of 7 nights for 750 Savings Credits. Therefore, if we wanted to add to our Savings Credits total for the year, we would have the ability to deposit a week or weeks for Credits. What was not told to us during the presentation, was that each deposit of 7 nights would require us to pay $250 to the UVC Member Services and Reservations Center, and that the $250 fee can go up each year based on the US Consumer Price Index (as mentioned in the contract).

Issue #4 - we were told by purchasing the Gold Plus membership, we would receive 5 free weeks (35 nights for 2 people) at any AM Resort. While this is true, there is a major condition that was never explained to us during our presentation.
These nights will be released 1 night for each 2 monthly payments. All nights will be released on the date the Member satisfies the total price in full. These 5 weeks will now take us 4+ years to receive. We don't get them right away as sold to us in the presentation. We thought this to be an extra bonus to the $40-$150 rate told to us, and now understand there is a major catch to receiving the weeks.

Issue #5 - termination policies were not ever reviewed with us. Per contract termination policy, we had five days from signature to cancel. (10/30/2020) We could not get to the contract per the email link, nor access to the member website with credentials until 11/3, of which we then notified Member Services of our desire to cancel. See below.

Issue #6- deception with purchase. We signed and initialed the 45-page Agreement on an ipad that they controlled after 6 hours under duress. We wanted to get out of the sales room and get back to our vacation, we had spent the entire day there and knew a Hurricane was coming the next day We authorized the Agreement on a tablet, and when signing or initialing, the tablet would quickly scroll to the next area to be authorized, purposely moving us quickly through the document without review. We asked for a copy of the Agreement and they said they could not give us a copy in person, but that we would get everything via email. We had some of the yellow pages they wrote all of their fast numbers on regarding how all of the deals would work, but not all. We looked for the #1 Issue yellow page above which had the $40-$150 written on it, and that was not in our papers they left us with; they took it as evidence.
10/26/2020 - Hurricane Zeta hit our resort.
10/27/2020 - we went online via our phone and attempted to pull down the Agreements to review; clicked the link and it would not work.
10/30/2020 - we got back to Chicago and attempted the link again, did not work.
11/2/2020 - contacted Member Services (Monday) and stated not only were we not able to get to our Agreement via the "Review Documents" Link, but that we received no information as to their Website and credentials for logging in to review our purchase. The Member Services representative apologized and stated she would get an email out with the Agreement in. PDF in the next 24 hours. She would also make sure we received credentials for logging into the UVC website to review the details of our membership.
11/3/2020 - we received the email with the Agreement, and were surprised to see no record of many of the aforementioned promises/issues and statements they had made during the sale. This Agreement had many of the exact same covenants as our trial Agreement from 2015, which we stated had no value to us. We also were now able to review the actual cancellation policy, which rescind period had now passed (5 days from purchase).
Called Member Services regarding the issues within the Agreement and continued no access to our member portal
• Member Services apologized for us not being able to access our membership portal and said they would get a note to technical resources to fix the issue. Credentials with Login kept failing as "couldn't find contract" failure. This is now 7+ days from when we signed the contract and we can't even access our member portal.
• Asked the Member Services representative about our #1 issue which is the $40-$150 per person per night promise, and they stated that is not accurate. That the savings program is 25% of the published rates and that he has booked members much higher than the $150 rate I'm talking about.
• The representative asked if the sales staff went over the cancellation policy, and was surprised when I stated no.
Thereafter after detailed review, we emailed that we wanted a full refund and wanted to cancel the membership.

11/6/2020 - we had a call with Fabiola Enriquez, in response to our intent to terminate our Membership. We had our call with Fabiola, and the call became heated quickly, we said good-bye and hung up.

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Robert Hed
Naperville, US
Dec 01, 2020 11:01 am EST
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GK. If you read my complaint, you would know that I did send my member ID and phone number through the email: cx@unlimitedvc.com with no resolution.

I spoke to Fabiola Enriquez

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Unlimited Vacation Club
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Dec 01, 2020 2:01 pm EST
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Replying to comment of Robert Hed

Dear Robert

We comment that your information was sent to the support and quality department for proper follow-up. We appreciate your patience. GK

Unlimited Vacation Club In-depth Review

Overview: The Unlimited Vacation Club is a premier vacation club that offers a wide range of services and benefits to its members. The website provides a user-friendly interface that makes it easy to navigate and explore the various offerings.

Membership Options: The Unlimited Vacation Club offers different membership levels, including standard, premium, and elite. Each membership level comes with its own set of benefits and perks, such as exclusive access to luxury resorts, priority booking, and discounted rates. Pricing and payment options are transparent and flexible, allowing members to choose the option that best suits their needs.

Destinations and Resorts: The Unlimited Vacation Club offers a diverse range of destinations for its members to choose from. Whether you're looking for a beach getaway, a city adventure, or a mountain retreat, the club has you covered. The resorts available in these destinations are of high quality and offer a variety of amenities and facilities to ensure a comfortable and enjoyable stay.

Booking Process: Booking through the Unlimited Vacation Club website is a breeze. The website is user-friendly and provides all the necessary information to make an informed decision. In case of any questions or issues, customer support is readily available to assist during the booking process. Pricing is transparent, and there are no hidden fees or surprises.

Customer Service: The customer service representatives of the Unlimited Vacation Club are highly responsive and helpful. They can be reached through various communication channels, including phone, email, and live chat. Inquiries, complaints, and issues are handled promptly and efficiently, ensuring a positive customer experience.

Member Experiences: Current and past members of the Unlimited Vacation Club have shared their testimonials and reviews, highlighting their overall satisfaction with their vacation experiences. The club offers a wide variety of activities and entertainment options, catering to different interests and preferences.

Flexibility and Limitations: The Unlimited Vacation Club provides flexibility when it comes to booking dates and changing reservations. However, there may be some restrictions or limitations on the usage of vacation benefits, which are clearly communicated to members. Policies regarding cancellations and refunds are fair and reasonable.

Additional Benefits: As a member of the Unlimited Vacation Club, you can enjoy additional benefits such as spa treatments, dining vouchers, and exclusive offers from partner travel-related companies. The club also provides access to special events or experiences, adding value to your vacation.

Transparency and Trustworthiness: The terms and conditions of the Unlimited Vacation Club are clear and transparent, with no hidden fees or restrictions. The club has a strong reputation in the industry and is affiliated with reputable travel organizations. It complies with industry standards and regulations, ensuring trustworthiness.

Overall Value: The Unlimited Vacation Club offers excellent value to its members. The pricing is competitive, and the benefits and perks provided are worth the investment. When compared to similar vacation clubs or travel services, the Unlimited Vacation Club stands out in terms of the quality of resorts and the variety of destinations offered. Potential customers should consider their travel preferences and budget to determine if the club is the right fit for them.

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