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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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T
6:57 am EDT

UPS unprofessional behavior from ups employees not respectful towards ups

To Whom it may concern,

The subject of the current email is not the packet itself (order number 1Z2V62936802677380) but more about the services of your company in Greece (and only Greece since I have been using UPS in different countries with no issues at all).

I have placed one (1) order via Amazon and the order was split in 3 packets, one of them via UPS. Two packets have already arrived although UPS Greece sent the packet to a different region address. The address of the original order was Greece, Kozani 50100, Paleon Patron Germanou 17 and under tracking details the order was attempted to be delivered in Koropi Athens. The delivery time frame is not a problem at all and I ensure you that I am not contacting you to claim anything and normally I wouldn't have contacted you about this. What triggered me to update you is the following facts:

- This is not the first time the exact same situation has happened (unfortunately I was not able to track down the previous details since under my Amazon orders there are no more details about the tracking of the packet although in case you would like me to provide you my details that may help you find it internally I would be more than happy to provide you with any details)

- Under the current, in progress, order after I have contacted the sender, who informed your company about the situation, under the tracking details someone in your offices in Greece marked the order as follows:
"20/09/2017 8:45 The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information."

As mentioned above, I have placed one (1) order to the same destination and the sender just split the order in three (3) deliveries and since the other packets, from different companies have been already delivered and the fact that under my account I can see and verify that the delivery address is correct, I cannot see how the packet was marked as "Invalid Address".

Taking under consideration the above as well as the fact that the exact same "flow" has happened in the past once, I would strongly recommend you to check the quality of services in Greece Branch since the above attempt to "cover" a clear mistake (please check the map for the 2 locations and you will understand) is totally unprofessional and offensive towards myself that is why I would like to bring it under your attention.

Allow me to repeat one more time that I am not after any claim and all the above is not a general complain about UPS but ONLY about your offices in Greece specifically.

Thank you for taking the time reading the above.

Respectfully,

Thomas Delizisis.

P.S.
In case you would like to contact me for additional info please feel free to do so under the email [protected]@gmail.com

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R
5:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS payment for fastest delivery option

I ordered some business cards and paid for the fastest delivery option. I received a message it was going to be delivered by UPS Czech Republic on Tuesday 19th September.

I specified in writing a delivery time via the UPS online system. Despite this, UPS tried to deliver the parcel after, not before, 2 PM.

I called the number on the UPS InfoNotice left in my postbox, and was charged extra for calling a special charges number. But it was an answering machine stating UPS had changed their number, and to call another number, for which I was charged again, obviously.

According to the UPS website, I am to "use this InfoNotice to tell the driver what I want to do with the package" and "place it back in the same location where the driver originally left it" (!). Back into my personal postbox, lol? How long is it going to take before the driver finds it there, lol?

I called UPS and was told they won't deliver before 2 PM, on any day, even though their working hours are 9 AM-7 PM. So, I had to collect the parcel the following morning from their depot in the outskirts of the city. When I said that I had paid for fastest delivery option, I was also told I *HAD NOT PAID* for the fastest delivery option (!).

Within seconds of reading the above, the business card company issued me with a refund via PayPal for delivery.

Within seconds of reading the above, UPS Customer Service wrote: "I am a little unsure of how to further assist you further..." Later, "... please tell me what you need sorted out..." And later, still: "You did not explain to me what you needed. If you can take a moment and tell me what you need, I will do all I can for you." (Anthony)

I advise everyone against using UPS as a delivery company in the Czech Republic - as they are useless and rude.

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L
6:51 pm EDT

UPS substandard ups driver service

Date of Incident: [protected]

TRACKING NUMBER: 92612904850957571718340816

Menlo Park, California

I was expecting a delivery from J Crew through UPS. I had my front door open because I received a text this morning stating my package was out for delivery.

Consistently UPS delivers deliver packages to wrong addresses (my family has owned this building for 40 years so I know the history), they leave packages on the steps instead of at the unit (it's a 12 unit very small complex), or most concerning, UPS drivers deliver packages to USPS blue recycling bins below the mailboxes.

I heard the UPS truck pull up but I did not hear the driver drop my package outside my door. He dropped it downstairs. I came outside and said where is my package as he was walking off to the street where his truck was. He said are you expecting a package? I said yes. He said it's for #1 as if he had dropped the package for the neighbor downstairs. I went downstairs to check, and it said my address with my correct unit, # 3 on it, AND actually he dumped my package in the recycling bin, and took off. He looked sheepish like he was caught as he was walking away. Unit # 1 did not even receive a package so this was deliberate.

This is concerning because this is not the first package left under the mailboxes in the recycling bin. Someone could throw it away mistaking it for an empty box needing to be recycled. A driver like this gives UPS a bad name.

Even still in this moment he hasn't entered that the package has been delivered, and it was delivered 45 minutes ago. Usually the packages say delivered in my emails, and I receive a text requesting a rating from J Crew.

My desired resolution of the incident is for the UPS driver to be contacted, and informed a complaint was filed against him. Put it in his file. Consumers pay UPS money for packages to be delivered safely for J Crew. I will contact J Crew and let them know about the delivery service as well. They are a big company and I am sure they won't be pleased. Your drivers need to take pride in their job and respect your customers. I would also like UPS to contact me and let me know how the issue was resolved.

From a distance the UPS driver had dark brown hair, and was caucasian probably in his early 30's.

If you have further questions please contact me.

Thank you.

Kind regards,
Lisa P Harper
[protected]@gmail.com
[protected]

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J
1:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS constant drop off at address inconsistent with address on package

Our location has several addresses which are separate entities and becomes inconvenient and could lead to lost packages if not delivered to the correct addresses.

This is has been a continuous battle with your driver(s) who claim that they have instructions to drop off at a different location when our office at 12745 Oriole is closed. There has been no such instruction and if there is, it should be rescinded. They may leave the package at our doorstep.

Our addresses are:
1. Christ the Redeemer Catholic Church
12745 Oriole Ave., Grand Terrace CA 92313

2. St. Junipero Serra House of Formation
12725 Oriole Ave., Grand Terrace CA 92313

3. Vocations Office - Diocese of San Bernardino
12716 Oriole Ave., Grand Terrace CA 92313

In one incident, your driver was informed that he was delivering a package(s) to an incorrect address and he rudely said he had instructions to deliver there when the other office was closed.

Please remedy this situation for us because we do not want to lose or suffer delays of any of our UPS deliveries and it is inconvenient when our offices have to constantly call each other regarding misdelivered packages.

I thank you.

Jose Luis M. Crespo
Pastoral Coordinator
Christ the Redeemer Catholic Church
12745 Oriole Ave., Grand Terrace CA 92313
[protected]

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F
10:40 am EDT

UPS ups customer center waco texas

We live at 404 Meadow Mountain drive. I run a business out of my home. I am constantly having packages delivered by UPS. There is another address in our town at 404 Shadow Mountain Drive. Both of these addresses are in Waco. For three years we have had an issue with our packages going to the other's house. It has reached a point where my business is losing money because we are having to re order parts. I have contacted the Customer center and spoken with a supervisor who tells me there is nothing she can do. I ask to speak to a manager and am told he is not there. (He is NEVER there) and he NEVER returns my calls. Something needs to be done about this issue before I have to take legal action and seek compensation for the money I am losing due to your company's inept ability to take care of this issue.

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7:18 pm EDT

UPS customer and delivery services

This is formal complaint, submitted via E-mail after attempts to communicate verbally and via your chat system.

On 9/19/17, I attempted to pick up my medications for diabetes at your local office at 3:30 pm after your delivery service fail to deliver my medication to my home because I was not at home. Apparently, I am expected to wait by my door the entire day to sign for the medicine.

It should be noted the delivery time on the notice was not recorded on the infoNotice.

InfoNotice [protected].

At 3:30 pm, when I attempt to retrieve my medical supplies at our local office in Cheyenne Wyoming, I was informed the delivery truck would not be back until 7:00 pm, to late for my return.

I was informed that the package of medical supplies would be redelivered the next day, but there was no way to identify the time of delivery, any where between your opening time and closing.

This puts my medicine on your truck for a period of 48 hours. This occurred before and the medicine had to be returned due to heat damage.

At the time I was in your office, I noticed a rather large sign stating "Home delivery at my schedule" when I inquired about this service, I was referred to your office manager, Shannon,
who could not explain the advertisement, the policy and procedure behind the advertisement or the method in which I could establish a set time i.e. 9-12 or 1-3 for home delivery. As I pointed out the advertisement, she rudely and abruptly left stating she did not wish to argue.

At 4:00 pm that same day, I contacted UPS at [protected] and was placed in contact with Shannon. I informed her that I would file a formal complaint. She informed me to contact [protected] and dial two 0, which I am sure you are aware does not work.

After multiple attempts to submit a verbal complaint I contacted Ms. Eds to relate the above story, I did ask her to record the phone call. Later, I file a complaint via the Chat box on your home page.

I believe, your computer system should have a specific area to file concerns or complaints.

I am asking for:

1. A specific time period on a delivery day, to arrange to be a home to sign for my medication.

2. A formal apology.

3. A method to have a long standing request to just leave to packages at my door, so I do not have go through this unpleasant action again.

4. The establishment of a effective method for costumers to contact your service about specific concerns.

David Sones, PMHCNS-BC, APRN
David.[protected]@gmail.com
Ph: [protected]

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O
11:51 am EDT

UPS delivery driver's attitude and signing out unauthorized packages

We manage a new high-rise in Uptown, Dallas. There are two UPS driver's (one Asian and one Hispanic) who are not doing their job according to policy. We have watched them on video surveillance park in front of the property for a couple of minutes and leave. One of our tenants complained he received a notification email stating his two parcels had been delivered but UPS drove off without delivering them as the resident was in the lobby watching this transpire. This past week and today we have witnessed these drivers deliver parcels and driving off without getting the signature of our concierge or employees that are standing there watching them leave. Last Friday the Asian delivery driver got really upset with our morning concierge in front of another tenant and the tenant complained that he needed to calm down. There are too many inconsistencies of bad behavior and illegally signing out without knowledge.

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5:12 pm EDT

UPS driver

As I was walking my dog in Grandview heights a ups truck parks in the middle of a 3 way intersection. when i said he was in the middle of a intersection his reply was "chill out man". when i take a picture of the truck he proceeds to tell me his friend is a grandview police officer and i need to back off. then he starts saying i was harassing him and started taking pictures of me. and to top it off he kept saying "come on - lay a hand on me i dare you!". never once did i say anything threatening or anything more than "your parked in the middle of a intersection". Truck #149813. I am making a complaint with the local police dept. asap.

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4:10 pm EDT

UPS truck driver

On highway 81 heading north in upstate New York the lanes started merging. Right beside me was a car and behind that car was a ups trucker. Everyone is merging and the land was ending due to construction. The ups truck driver purposely sped up to cut me off while I was trying to merge and with me already being half way in his lane upon completing a merge, he decided to go over and around out of the lane to get right on the side of me to cut me off. Basically pushing his way back in front forcing me to go and hit a cone in order not to cause an accident. I took pictures of the guy and the truck. This could've turned out horrible, but he wanted to cut me off even though he saw everyone merging and I was already in front of him. This happened right by Newark ny on 81 at or around 3pm.

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2:22 pm EDT

UPS package lost

I mailed a package almost 2 months ago with UPS. When I checked the tracking on this package I noticed the package had not moved in several days so I called UPS for information. I was informed that my package was lost and that they would begin an investigation. I have had to call UPS now on at least 5 occasions regarding this situation and have had 3 investigations open on this and still I have NO resolution. I was assured that a supervisor, Nikki A at [protected], would be calling me to discuss my complaint. After 3 weeks I have yet to hear from this Nikki or anyone else at UPS. I still do not have my package or reimbursement for THEIR loss! This company has the WORST customer service by far of any deliver service I have ever used! I tell everyone to pick another company because UPS does NOT care about it's customers.

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James H
, US
Feb 08, 2022 5:42 pm EST

Don’t EVER buy shipping insurance from UPS store; THEY WILL NOT PAY for a claim, despite them not delivering and shows as much in their system.

Last location of my package was at the UPS distribution center, never moved from there. They had to do a search for two weeks, never found the package, never delivered and refused to pay despite me purchasing shipping insurance. UPS says the insurance is purchased third party at the UPS store and the UPS stores are not owned or operated by UPS. so they are saying UPS stores are NOT really part of UPS despite having a UPS sign on the building.

UPS is a criminal company.

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R
9:01 am EDT

UPS carrier never delivered mail

The individual that was suppose to deliver an order that I placed never delivered my mail and stated that I refused the mail on this day. While my wife and I were hombre all day I honestly find this an issue and something needs to be done, the of this package were of great importance and I had to go out and pay another fee just to get it from somewhere else more expensive.

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9:02 pm EDT

UPS truck driver

At 9:50 pm of September 15, 2017 I was driving on the highway and one of your truck drivers got upset because I was driving speed limit so the driver decided to turn on their high beams and blind me not once but four times and the forth one your driver kept it on for at least 40 seconds and my 6 year old child was in the car as well . Your driver could have caused me to have an accident. The license plates is a Indiana plate and the number is P451692 .

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6:47 pm EDT

UPS unethical/rude behaviour by employee at unadilla, ga ups

I went to the UPS package shipment center at the Unadilla, GA location. I was treated very rudely by the female employee named, Adrian, that was the contact person at the desk that ships packages. This happened on Sept. 15 at about 6:00- 6:15 P.M. There was a sign on the door that stated that they accepted debit/credit cards. She would not accept my debit card and made me drive all the way back home, some 20 miles, to get a check to pay for my shipment. Included is a photo posted on the door of what they would accept for payment. I advised her that the sign said they would accept a debit/credit card. She told me she did not put the sign there. That is was UPS's problem and not hers, and that she did not care if this sign amounted to lying to people. She was very rude and hostile to me, and very unprofessional. Would not even answer basic questions about my shipment. This was the worst time I have ever had shipping a package. I I will never use this location again for shipments. I was shipping a package that cost me $42.84 to be harassed. I had shipped a package about 2 days before this at this location and read what the sigh said therefore I was trying to abide by this signs instructions.

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7:23 pm EDT

UPS drivers with excessive speed on my private dirt drive and being rude

I live at 6638 North 76th West Ave Tulsa Ok 74126 and Im sending this complaint due to the drivers that deliver packages on this route to our neighbor they are all speeding up our road that is gravel and creating a dust storm all over my home its getting in our air ducts and we are not tolerating it another day! We have stopped several drivers and asked for them to slow down and have respect for our property but to no avail and they have all been very rude! I dont know if this is how UPS conducts themselves in the workplace but its very disrespectful and rude! My number is [protected] and my name is Catherine Taylor! We have to get oyr A/C and ducts cleaned professionally because of the amount of dust created by your drivers about 3 times a day up and down the road! Im expecting a call asap about this matter

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Update by Catherine Taylor
Sep 14, 2017 7:25 pm EDT

United Parcel Service [UPS]
United Parcel Service [UPS] Contacts & Information
Posted: Sep 14, 2017 by Catherine Taylor
Drivers with excessive speed on my private dirt drive and being rude
Complaint Rating: 0 % with 0 votes
Contact information:
Tulsa, Oklahoma
United States
I live at 6638 North 76th West Ave Tulsa Ok 74126 and Im sending this complaint due to the drivers that deliver packages on this route to our neighbor they are all speeding up our road that is gravel and creating a dust storm all over my home its getting in our air ducts and we are not tolerating it another day! We have stopped several drivers and asked for them to slow down and have respect for our property but to no avail and they have all been very rude! I dont know if this is how UPS conducts themselves in the workplace but its very disrespectful and rude! My number is [protected] and my name is Catherine Taylor! We have to get oyr A/C and ducts cleaned professionally because of the amount of dust created by your drivers about 3 times a day up and down the road! Im expecting a call asap about this matter

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2:01 pm EDT

UPS customer service

I went to the Dearborn Store in Michigan on Michigan Ave. Store #5810. The guy that assisted me wasn't very polite. I over looked the rudeness. He asked what was I shipping? I don't recall being asked that before. Is that normal procedure? I didn't respond. I was charged a dollar for tape which I wasn't aware there was a charge. I left the store feeling uneased. My feeling was right he sent my package back to me. I called and ask to speak to the store manager. Andrew got on the phone. I explained and he tried to say I had the wrong return label. Which if he's the manager he would have known that when he scanned. I did my own investigation and called customer service come to find out I was suppose to have taken it to Post Office. I called the store back and Andrew not the manager Lauren is the owner and she was rude. I will never go there again

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1:48 pm EDT

UPS failed to deliver on schedule

I was expecting a replacement phone delivered today, 9/14/2017, using the next business day service. Tracking information indicated that the phone would be delivered on 9/14. Sometime during the day that delivery date was "updated" to 9/15. I called the customer service number who said that the local UPS location would call me within an hour. About 20 minutes later I did receive the call. I was told that the package was at their location and delivery was in fact rescheduled to 9/15. Of course with no better explanation the rep played the hurricane Irma card blaming the storm for the delay. I offered to pick up the package myself explaining that it was my business phone and I needed it immediately. I was told it was not possible for me to pick it up and that I just had to wait for it to be delivered. This infuriated me. Why can't I just pick up my package I asked. The person said because it was on a conveyor belt . Here's an idea. Get it off the conveyor belt and hand it to me. Problem solved. Oh no. We can't do that. Absolutely pathetic.
Tracking Number 1Z50E70V1368017154

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8:39 am EDT

UPS employee

Matthew C. Hetrick, DOB 9/19/82 . A known drug addict working in your Greensburg PA office Store #3059 . Was sent home for being altered recently and nothing was done. This person has an extensive criminal record and was recently fired from a job at Marshall's Department store for stealing items and returning them. What is your policy for employees who are arriving to work intoxicated? Do you randomly drug screen employees?

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4:57 pm EDT

UPS delivery

I Strongly Dislike packages left at my door, So I leave Instructions for the delivery driver if I can. It is the beginning of the semester so me and my roommates are ordering school supplies. Mostly Art supplies. I had to order from a company that only does delivery with UPS and at a shipping cost that cost more than my supplies... I saw that it was delivered by the San Marcos branch and just wanted to say... I had left specific instructions and they where not followed! I had been waiting all day long for my supplies and did not hear any knocking at my door. My roommate who was by the door in the living room did not hear anything. My other roommate comes home from work and tells me that it was at the door... there was instructions that if the door wasn't answered to leave it at the Apartment complex right next door to my building. So there was no reason for my supplies to be sitting outside for over an hour unattended where it could have been damaged or stolen.
There have also been several time to where I would hear just one knock and I run to the door only to see the driver already down the stairs and driving away in the van. I've also have had Larger packages being leaned up my door so when I open it the package would fall down on me.
I avoid USP for these very reasons! If the shipping was free or below 5 dollars I would bother with a review. However the shipping cost more than my Supplies and I had waited all day for it to arrive so I can do errands and it ends up being out for a hour with no indication that it was there until my roommate comes home from work

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4:01 pm EDT

UPS ups courier refusing to make delivery

I ordered an item from Walmart and awaited delivery 2 days in a row and each time the UPS Courier lied and said I was unavailable for the delivery. He noted that my package would be taken to a drop off location where I could inconveniently pick it up. I absolutely refused to pick up the package since I paid for shipping and handling. I finally called Walmart to inform them of my dissatisfaction with UPS' service, and I cancelled the order altogether and requested that UPS never be used as a delivery service fo me again.

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9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery driver

I ordered a generater from home depot it was delivered via up 9/7/17 I live in rural area so I left gate open so driver could bring inside I'm an elderly 68 year old female with alot of health problems the driver did not bring but left way up by open gate I had no one to help drag this extremely heavy generator to home I hurt my back and was not able to get out for the hurricane something needs to be done about this I'm reading very many complaints this kind of thing is happening alot I have a mri appointment in 2 weeks I've have already had back surgery and now because they would not bring inside I have hurt myself very bad.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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