UPS
reviews and complaints

On 5 Dec 2022, I mailed a create that contained a model truck from the UPS store located at: Green Valley Plaza, 13300 Tecumseh Rd E, Tecumseh Ontario Canada.

Tracking # 1z9346ve6872083673

It arrived at its destination on 12 Dec 2022. Upon arrival the wooden box was damaged on one side, the model inside was broken and the wheels were stolen. About 1/3 of the packing material was removed which caused the model to move around in the box.

I would like to file a theft complaint for the stolen wheels.

If you require any further information feel free to contact me.

I sent the parcel to India. They did not receive (to receiver: Tenzin Dromla). What to do?.

Ups India answers!.

Subject shipments is abandon with Delhi customs.

A. Bennardis

They have refused to update the status of multiple deliveries (Sephora, Amazon, etc.) to my address. They didn't deliver the packages although the address and name were correct and I had no issues with any other couriers (even USPS!) and they sent it back to sender. They don't update their information and make it difficult to get a hold of any agent, or one that can actually resolve the problem. They're disappointing and I don't know how to keep companies from using them as the courier.

Store 3377, of bay city Michigan, witness my mom sign a Quit Claim Deed, on 3/922. My mom was in horrible shape, I question that she even went, knowing what shape she was in. I send them messages and they ignore. She couldn’t walk so they told me, they went to the car so she can sign. Not only was she dying and thinking straight, she was illiterate and and did t speak English. And she looked like she got beat up. I asked if the checked her License, but no answer

This review is in direct response to the UPS service hub, dispatch center, and repulsive Driver Amid who urinated on my box because he is an evil and nasty driver who has a little man complex! This center is located northern VA (phone# 703.342.1518). After my many documented complaints against the driver, UPS could care less. They sent me a lacking 12 word response asking me to call the HUB manager, THAT NEVER called me back after four request! Shame on UPS. This is my complaint below that I sent to them:

“Your straight to the point message could have at least included a simple hello, given the poor way my many complaints have been handled from your local ups HUB. After many complaints and encountering unpleasantness and zero urgency. I should not have to keep calling and dealing with lies, incompetency to handle the matter, and crappy attitudes. I guess UPS IS OKAY WITH THEIR DRIVERS TAKING PERSONAL VENDETTAS out on customers by urinating on packages and stealing letters and other damages. Which all started after my initial complaint. I was told that driver AMID WOULD BE TAKEN OFF of my route deliveries which was a lie. If this is the way you respond to customers who have valid concerns, then shame on you and UPS. It's clear that you condone drivers who urinate on packages which is a health concern but also degrading and despicable. Considering the AMID was aware of previous complaints, there is no way he should have delivered a soaking wet package that smelled like urine. He should have made his HUB AWARE of the package being damaged and had some reach me about the status. You people clearly don't care. I will be filing another complaint because this customer center, and managers, lack serious people skills and exemplifies zero standards. Again, please remove this person from my route because he has shown he has zero control mentally and professionally and this is a storm in the making which you will be responsible.”

UPS has zero ethical standards and is completely disgusting!

Dear Sir/Madam,

Waybill Number: 1ZA7706V6893962023

I write in connection with your invoice for redelivery (reference above), dated 31 August 2022. (Initial delivery was witheld by yourselves on account of a 'duty' payment outstanding of £48.05p.)

This was then paid [to you] on 29 September.

Unfortunately, the consignment, from XXLPIX GMBH, Berlin 12681, has still not arrived. Therefore, I would be most grateful if you would follow up on this matter at your earliest convenience.

I tried calling UPS; your operator eventually said she had to "check her resource" and proceeded to put me on hold indefinitely. (I gave up.)

Thank you,

Richard Poole (p.p. Michelle Frost)

This package was shipped on 6.29.2021 from Livingston, Montana to Pittsburgh, PA. It was insured for $400. (Actual product cost was $600.) It arrived damaged. The contents of the package was a one-of-a-kind antique wall cabinet. It is not replaceable. The repair cost is estimated at $180. (I have all paperwork and photos attached below.)

We filed a complaint with the local Livingston, Montana UPS Store over a year ago. Owner Tim Donahue has been extremely UNHELPFUL. It is now almost 1-1/2 years and there has been no response.

Owner Donahue claims that UPS has tried to contact the recipient. She (my sister has NEVER been contacted).

1Z94VW353530122319 Driver left before I could get to door I took off work Dec 1 to receive the package. I spoke with a person (finally) who instructed me to go to UPS at 2050 N Stemmons Freeway in Dallas, Tx. Upon arriving I was told that my package was across town at 4495 Dallas Ft. Worth Turnpike also in Dallas. A very nice older gentleman brought it to me for signature. I explained to him what has transpired and he then suggested I call 800 PICKUPUPS to get a refund for 7.99 for the change of address since I was given the wrong information. I did so and it was a disconnected number and they were telemarketing. I told them not interested and they abruptly hung up on me. I want to change reversed . At this point it’s not the money but the runaround treatment I have been subjected to.

My claim was processed at first very quickly. Then today, 12/01/2022 I recieved a email of a form (request for claim payment) well, I cant upload it because the website states that due to the status of my claim, nothing can be uploaded. And forget trying to reach anyone by phone. This document that I am supposed to get back to you, has indicated that it cant be faxed ot mailed. So, what exactly do you suggest for me to do? Since I am not able to uoload the form, or speak to anyone. On top of not having my package, now I am dealing with this to tryto getmy money back,

We have been trying to get a representative from UPS for over 2-years now.

After setting on hold for approx. an hour at a time, we have repeatedly called in to get our weekly service fee canceled. They charge me $36/week for daily pick-ups, which we no longer need. We have tried to cancel this for over 1-year and since we can not seem to get any service rep to contact us we have switched 95% of shipments to USPS. We also pay another annual fee for "Credit extension fee" $292. This is not for paying late, we pay using ACH online when the invoice is posted. They cannot explain this fee without having a rep contact me, which we have been trying now for several years.

In April of 2022, our business received an invoice from UPS for roughly $1200. We had only been open since September of 2021 and thus far, never shipped anything. We are a small, 400 sq ft retail store.

Upon investigation, there were two shipments to somewhere in Canada, originating in Florida. We're located in Michigan. The shipper used our Business Name but we'd never heard of the woman before, nor did we know who the receiver was.

I called UPS and after multiple transfers, I was told they'd look into it further and get back to us. They then "updated" the account by removing the shipper's name and number and replacing it with ours.

In July 2022, I received another invoice, this time with late charges for the same transactions. Again, called UPS and after multiple transfers was told they'd look into it and get back to us. Again, no follow-up from them.

In August, we received a collections letter regarding this. Immediately called the collection agency and was informed that there was nothing they could do about it and that I'd have to contact UPS directly. Now when contacting UPS, monthly, we get the same runaround. That the charges are valid and that we need to take it up with the collections agency, who, of course, sends us back to UPS.

They now call daily for payment of the fraudulent charges and UPS says they do not have a fraud department we can speak to. They say it's been investigated and the charges are legitimate. I'm sure they are, something was shipped from Florida to Canada on two occasions, but it wasn't by us! Nor do we know the parties involved. They've been zero help, this is going to affect a new business' credit and they say there's nothing we can do about it.

Their customer service help information line gives out incorrect information about what products can be legally shipped (Tobacco) on 11/22 and 11/23. After being assured it can be legally shipped by their help line the customer service center assures me it can not on 11/23. Leaving me with a tobacco product I can not return or ship, and no desire to smoke myself that I would not have purchased if I had known it can not be shipped!

I ordered 4 packages from QVC all my packages show delivered on 11/16/2022.This isn't possible because I have 4 heavy duty cameras that feed to my phone and a company who monitors my cameras.I have never had any problems with ups except 1 time many years ago. These packages were for a local non profit for toys for tots.It makes me angry that I paid for shipping and this co lied to me.They either have a thief running the route or they have a crappy maybe even a thief in the ups warehouse.My husband is also retired.Fedex has stepped up their game and ups is now the delivery co that I hope doesn't get my orders to deliver.

I paid for a $1200 item to be shipped from Europe by UPS. I specifically requested and paid for "Signature on Delivery", but when I arrived home, I found my package in plain view on the doorstep. My wife and son had been home all afternoon and were certain that the delivery driver had not rund the bell. I then saw that the online delivery confirmation indicated that the package had been signed for by "MR". It had not and there is no MR in my house.

So I called UPS customer service on Nov 3 to complain and request a refund. I was told that my complaint would be escalated and I would hear back soon. Having heard nothing, I called on Nov 9 and went through the same conversation. I called again on Nov 11, only to learn that my complaint had never been escalated, so this time I asked to speak with a supervisor, but she was not available. I was told that Stephanie Mendes would call back within an hour. I called again on Nov 15, asking for Stephanie Mendes, but was told that no-one by that name exists. Nevertheless, a supervisor would call me back within an hour. I called again on Nov 21 (my 5th call), quoted my case number and asked to speak with a supervisor. None were available, but would call me back within 24 hours. I have not received that call. How can this company be so resistant to providing customer service and be so deliberately organized to wear their customers down, perhaps in the hope that they'll go away. Perhaps they treat dissatisfied customers as a lost cause and not worth dealing with. With a Google review rating of 1.3 / 5, they are well on their way to 0.

Amazon sent me a defective item. Amazon set up a pickup where I would place my item on the porch and UPS would bring their own label and put it on the defective item’s box.

September 16th - UPS comes, they bring their own label, but instead of putting their label on MY package, they mistakenly put their label on my wife’s package. Within 15 minutes of UPS leaving, my wife realized what happened and I called UPS.

I spoke with a rep at UPS, told her the situation and she said she would contact the local office and let them know. The rep told me UPS would bring my wife’s package back on Saturday September 17th.

September 17th - I waited until late in the afternoon for UPS to come but finally broke down and called them. I spoke with a rep. The rep assured me I would have my wife’s package on Monday September 19th.

September 19th - I waited until late in the afternoon for UPS to come but finally broke down and called them. I spoke with a rep. The rep said they would contact the local office to have them look for it.

I was strung along until I begged them to please return the package until September 28th.

September 28th - I called UPS, spoke to a rep who said she knew what the problem was and that she was doing a “Modified Intercept” That gave me some hope.

September 30th - I called UPS, spoke to a rep who said we need to do an “Investigation” I’m thinking finally, someone is going to actively look for my package. I received an email from UPS asking me for a description of the items. I sent them 2 copies of the receipt so there wouldn’t be any dispute over what the value of the items were. I was told it would be 8 business days.

October 14th - I wake up, check the tracking (1Z0W3Y267813600856) and see they cannot find the package. I called them, they said they were looking for the package and for me to be patient. I am honestly losing my patience because each time I call, I have to repeat the same story over and over.

October 20th - I called UPS, they say they need more information. I sent the receipts again.

October 21st - I received an email from Angel I. He tells me they are working on it.

October 24th - I got an email asking for more information. I have given them everything I had. It’s been over a month now and I am losing steam.

October 25th - Called [protected] the page investigation team, asked them what else do they need from me. I was assured by a rep they all the information and would be cutting me a check. FINALLY! Someone is listening. I was wrong because within 15 minutes of my conversation with the rep at UPS, I received an email stating that ups had made several unsuccessful attempts to contact me, and my case is closed. My blood boiled!

I immediately called up and demanded to speak to a supervisor. I spoke with a rep who claimed she was a supervisor. She said she was sorry for the problem but since Amazon made the label, UPS was paying Amazon and Amazon would pay me. I was told to contact Amazon.

Contacted Amazon, Manar E called me, I explained the situation and Manar truly tried to help me. I felt that through this whole process, Manar was the only one who followed through on what she said. Manar had to contact some people to see if she could get it resolved.

November 3rd - Manar called me, we had a conference call with UPS. UPS stood strong and said they were going to pay Amazon because they requested the pickup. Manar and I were told that within a few business days, UPS would be cutting a check to Amazon. I was having a little bit of hope.

November 11th - Manar calls me, she tells me that Amazon never received the check, and I was not getting a penny. I explained that this was NOT Amazon’s problem, and it was NOT Amazon's property. UPS should be paying ME for my WIFE’s property. UPS shut Manar and me down and ended the call. Manar tried her best. I do appreciate all the effort Manar put into the situation.

November 12th - Manar calls me back asking if my wife’s package was an Amazon order. I told her it was. Manar said she was going to contact the vendor of my wife’s order and maybe we can work something out. I said absolutely not. This was UPS’s mistake, and they need to make good on it. I was not having another company pay for UPS’s mistakes

November 18th - I have the day off, I am ready to go at it with UPS. They now have my undivided attention. I called, asked to speak to someone in Corporate. I had to tell the story again twice. Finally, I got someone who claims to be in Corporate and I told her the story and she said that UPS will NOT be paying me and that I have to go after Amazon. I’ll admit it. I lost my mind and told her exactly what I thought of UPS. I told her I would be contacting the Better Business Bureau because I am done talking.

Well, the driver just did it again! He delivered a package from llbean to us this evening (nov. 17) [edited] (1z81r5110355412349) and we had a sign by the mail box there telling him to please not throw it on the ground as he usually does but take it to our front deck and this time he threw it in the road! This is a rural area, so the mailbox is almost an 8th of a mile from our house. Anyone at all could run over it or take it. The driver is doing this just to be nasty. What happened to the nice drivers we used to have who brought it to the house and said hello? I have talked to you on email and on the phone 2 or 3 times now, you said you would take care of this and you haven't. I also called llbean to let them know what ups drivers are doing, so maybe they'll find another way to mail their stuff. I I have talked to your "customer service" two times now (people in india with thick accents) and they said they would take care of this but never did. Then a guy at a ups story I called said the drivers can't drive up a driveway. What? Actually our "driveway" is a road on google earth with three houses on it. Doesn't ups have any self pride anymore?

My name is Christine Woods and my packages have been being delivered to the wrong address again, I have complained before and it got fixed but now it’s happening again. Here is the tracking number for the one delivered wrong today 11-17-22. 1Z98F651027203571.

My last two delivered wrong were placed on my mailbox by the neighbor and had appeared to have been open. I just want my packages to be delivered to my house.

On August 6, 2022, I purchased a Northern Lite Truck Bed Camper from Apache Truck Campers in Everett, WA. In order to install the camper on my 2022 Ram 3500 pickup truck, the truck tailgate was removed.

Apache Truck Campers arranged with UPS to ship the tailgate for my truck back to me in Las Vegas, NV. On August 16th, my American Express credit card was charged $386.75 for the shipment. I am presuming that is the date that UPS picked up my tailgate from Apache Truck Campers.

On September 8, 2022, I checked with Apache Truck Campers because I had not received the tailgate. By email, Andy Austin at Apache Truck Camper informed me as follows,

"Your shipment 1ZX988470342554780

Sent UPS, claims delay, but in process, probably switched from standard ground to a big truck."

That is the first time that I was made aware that UPS was providing the delivery service, what the Shipment Number was and that there was a delay in delivery. All that information came from Apache Truck Campers. I was never contacted by UPS about the delay.

I am a patient man and understand that delays happen. On November 14, 2022, I decided to follow up on the delayed shipment of my truck tailgate. I went to the UPS website and enrolled in their tracking system. Using the shipment number 1ZX988470342554780, I tried tracking my tailgate package. Exhibit 1 was provided to me by the UPS tracking system. It showed that my package was still delayed but it did not tell me where my package was located. On that same date through the UPS automated customer service system on their website, I decided to send an email inquiry about the location of my tailgate package. On November 15, 2022, I received an email response to my inquiry about the delayed delivery, which is Exhibit 2 informing me that tailgate package was lost and that I needed to file a claim as outlined in Exhibit 2. This was the only notification that I received from UPS to that date. UPS never tried to contact me about the delay or the fact that my package was lost until I initiated a communication with them on November 14, 2022, and they responded to me on November 15, 2022.

On November 16, 2022, I followed the instructions in Exhibit 2 and tried to file a claim online for my lost package. The system informed me that more than 60 days had past since my package was picked up for delivery and that the time for filing a claim for a lost package had expired. Until November 16, 2022, I was led to believe that my package was delayed. I had no idea that it was lost until I received the November 16th email (Exhibit 2). As far as I am concerned, the 60 day time period for filing a claim with UPS on a lost package began on November 15, 2022, when I was informed for the first time that my package was lost.

Exhibit 2 also gave me another option, “…you can call our Package Investigation team at [protected]. They are our specialists when it comes to investigations.” After my failure online, I called the number provided in Exhibit 2 thinking that I was going to be talking to a person on the Package Investigation Team. Instead, I was greeted by an automated calling system and directed to provide the shipment number once again. After several frustrating attempts to provide the shipment number, the automated system finally understood what I was saying and informed me that the package associated with that shipment number was lost, that more than 60 days had past since the package was picked up and that the time for filing a claim for the lost package had expired. I was definitely not happy with that response and called the number back multiple times trying everything that I could think of in order to talk to a human being, but nothing worked. Angry and frustrated, I gave up for the day.

On November 17, 2022, I continued my quest with UPS to find my lost tailgate package. I went back to the online system and again tried to file a claim for a lost package but the results were the same as the day before. Finally, I turned to the pop-up automated assistant that I had used previously to send UPS the email that resulted in Exhibit 2. This time I asked to speak to a person about my claim on a lost package. The automated assistant asked me to enter my phone number in the system and informed me that I would receive a call back shortly.

Within about 10 minutes, I did receive a call from UPS. From the accent, I could tell that the UPS representative was not a native English speaker. She had trouble understanding me and I had trouble understanding her. After numerous attempts, she finally understood the shipment number that I was providing her. She informed me that the UPS system told her the package associated with that shipment number was lost, that more than 60 days had past since the package was picked up and that the time for filing a claim for the lost package had expired. I asked to speak to her supervisor.

I was transferred to another UPS representative who was a native English speaker. After giving her the shipment number, she informed me that this was a lost ground shipment and that she only handled lost air shipments. She regretted that she would have to transfer me to another UPS representative who handled lost ground shipments.

She transferred me to another UPS representative who did handle lost ground shipments. Once again, he informed me that the UPS system told him the package associated with that shipment number was lost, that more than 60 days had past since the package was picked up and that the time for filing a claim for the lost package had expired. I informed him that I did not know that the package was lost until two days ago and that I had been previously told that the package was merely delayed and not lost. When he insisted that he could not provide any more help, I asked if he was part of the Package Investigation Team and he informed me that he was not a part of that team. I then asked to speak with his supervisor.

After much delay, I was finally transferred to another UPS representative who said he was a supervisor. I spent a great deal of time providing all the above details to him. Inspite of the facts presented, he held to the UPS response that the time for filing a claim for a lost package was expired. I then asked if he was a member of the Package Investigation Team. To which he responded, “No”. I asked him to transfer me to the Package Investigation Team. To which he agreed and said he was transferring me. However, my call was promptly disconnected from the UPS system.

I am at my wits end in dealing with UPS. They made no attempt to contact me about the delay or loss of my package. A new tailgate for my truck will cost me about $3000. Any help you can provide would be greatly appreciated.

Fred Jones

[protected]

[protected]@aol.com

9982 Cambridge Blue Avenue

Las Vegas, NV 89147

Received two packages yesterday. I have instructions on my account that tell the driver to deliver to my front porch. Those instructions include a code to open a gate on my driveway. Driver ignored the instructions entirely, and left the packages thrown on the ground IN THE RAIN next to the gate. 10 feet from where they were dropped is a shelter that would at least have kept them dry.

My name is Anastasia Dunaway. On Thursday, November 19, 2022, I called my mail-order pharmacy to order my diabetes medication, which is perishable and requires refrigeration plus quick delivery. The pharmacy adds cold packs to the package before it is picked up by UPS so that the medicine stays cold for a reasonable amount of time during transit. The package is always marked “Perishable” on its exterior, so that it is clearly visible to UPS employees or any carrier they employ.

On Saturday, November 12, 2022 (the day the package was due), I received an email from UPS, saying that the delivery was changed to today, Monday, November 14, 2022. I called my mail-order pharmacy to let them know about this, and then I called UPS to complain. The agent told me that she would call me back, and she never did. I have been trying to get through to UPS since then, but it is impossible to get a customer support agent on the phone; their system is incredibly convoluted. It’s also impossible to use their Live Chat feature online, as no one responds to it.

Today, I received another email from UPS, saying that my delivery was rescheduled for a second time to today (Tuesday, November 15, 2022). I called my mail order pharmacy again to let them know about this, and again I tried calling UPS and also tried to use their Live Chat feature, but was (again) unsuccessful at both attempts. I am certain that my perishable medication will be compromised and unusable after four days of waiting for it. My email is [edited], and my phone is [edited] Thank you.