UPS
reviews and complaints

UPS's service has gone down in the last 2 years. I had ordered 6 items from H&M which was scheduled to be delivered on 6/8/2021 according to your website. When it did not arrive and had NO UPDATES on the status of the order I contacted customer service. I ended speaking to someone in a foreign country who I could barley understand and was of no help. I went back to your website & filed a claim After, I filled the claim someone called me from customer service and assured me they'd investigate and most likely find the package. 4 days later there is no updated info on my UPS dashboard and I called again & spoke to yet ANOTHER unprofessional, unknowable customer service rep. I am so disappointed with your shipping service! This was a birthday gift to my niece and difficult to get & replace because they don't offer the size in their stores. Why are there so many packages mishandled by UPS? It' makes me nervous to order anything when UPS is the shipping provider. I have packages delivered all the time from other shippers and have never had as many problems as I do with UPS.

Very disappointed,

I pay Amazon for their premium "Prime 2-day Shipping". UPS does everything they possibly can to screw me out of the benefit I pay Amazon the price for that premium service. I have finally had enough. I wrote to Amazon's legal department and told them that UPS employees are never again allowed on my property, so any attempts by Amazon to ship any of my orders via UPS will be automatically returned. My local driver knows he is not to step one foot on my property or law enforcement will be called. My problems with UPS sucking as bad as they do are no longer a problem for me. Amazon has lowered UPS to the bottom of the list of available carriers for my deliveries, and told me that there may be times that UPS WILL be chosen, and I told them that at any time my address appears on a shipping label that has been given to UPS for delivery, that package will be coming back to them undeliverable, and they will have paid UPS for handling a shipment that will NEVER be delivered. My property, and I will say who enters it and who doesn't.

UPS informed me twice of delivery date twice, both times nothing. They updated the system to say the parcel was in customs. I inquired into what was happening after two weeks, was ignored. I called several times it's impossible to speak to a human. Twitter was better as they replied, but didn't listen. The standard response was, "someone from our local team will contact you." They never did. My parcel is now three weeks missing, UPS didn't haven't replied to me. Twitter UPS team fob me off with repeat statements of "someone will be in touch" I have emailed the CEO as I'm really at a loss and don't know what else to do! I feel like a nuisance asking them to deliver my parcel.

1. No notification for package in transit for delivery.

2. Tracking number produced a delivery date of May 26 and a delivery attempt on May 25th.

3. Delivery to a business after business hours. Went to delivery and there was no delivery notice.

4. Same-day another attempted delivery notification after business hours went to business and there was no delivery notice.

5. Went to UPS site to change delivery address but that is not possible without the number that is on the non-existent delivery notification.

6. Called the useless overseas call center and they changed the delivery to a UPS pick-up center supposedly located at 1430 N Mc Kenzie Ave, Los Angeles, CA 90059. That seemed strange being 15 miles away from my zipcode when I know there are UPS facilities much closer. Unfortunately, UPS's cubicle drones can't do anything except follow their scripts.

7. May, 27th no fewer than 4 cubicle drones verified that address as the location where my package was and that I had no other option but to go there to get my package. Since there is nobody with problem resolution capabilities at the call center I was left with no option except to go to the address provided by UPS. Half a day wasted first by being on the phone to the call center and then fighting my way to and from heavy traffic to that address. There is no UPS pick-up center at that address which is at the end of a dead-end road on the side of a hill in a residential area.

8. I can't begin to express my disgust for a company as big as UPS and so automated that it has no customer service when it cannot correct its mistakes and make a simple delivery.

9. Here is my tracking number; 1ZE141W50397112259. Can you please tell me where my package is and why it shouldn't be brought to me on a silver platter for all the time and expense you have caused my small business?

I contacted customer service about a matter regarding my package I paid for to be delivered today 05/20/2021 but somehow I received a email stating my package was rescheduling for tomorrow 5/21/2021 I contacted customer service regarding the matter and he was rude and then I called back again to explain my concerns and the order customer service agent hung up on me. I am so disappointed and probably won't do business with UPS anymore.

Am preload for ups I hurt my leg at ups and Columbus MS they have not call me none put my name on work board since i got hurt but told unemployment that I was tardy in than said absent this is not true i have email text message i have proof they lying can you point me i
To right person i need talk too can ups eeco reach our to me

truck number 863966, this morning this truck was driving very unsafely on the freeway. when my wife and i pulled up beside the driver to video, he was doing 80 miles an hour! and i have it on video! to make matters worse, when he saw us recording he started to wave and treat it like it was a joke! there is no reason for a commercial vehicle to be doing 80 mile per hour! the speed limit on the CA freeway is 65. i would like someone to contact me at [protected] so this issue can be talked about in detail. and so i can send you the video

On Wednesday, 5/5/21 a package was left at my front door. The instructions on the box to deliver to SIDE door were covered by an UPS label.
A sign on my front door states all deliveries to side door on left side of house!
The box was clearly Mark HEAT SENSITIVE...the box was placed directly in the sun! The contents were chocolate covered cookies and candy, completely melted! Happy Mother's Day to me!
This is very poor service and pauses me to think twice before using UPS for anything ever again.
SEE ATTACHED PHOTOS
Virginia P. Chisholm
10949 105th Street N.
Largo, FL 33773
[protected]
[protected]@yahoo.com

I am complaining about a pkg that never made to my husband for a whole month. It has been up and down New York and then when the employees at SLIC 1119 told me that they do not look for pkgs on a trailer if it is only one was absolutley disrespectful, when I know for certain that its not true. The 800 reps told me that the reason it was sent back was because it was in the hub for 5 days and that was a lie. they called to tell my husband that the pkg was there, he drove 30 minutes to the hub only to be told that they cannot find it but they would go look. The next day when I called I was stold that it was on a trailer and they tried but could not locate it. So in essence you told my husband that a pkg wa there and you had it when you did not That is lying. I have been on a many of trailer looking for pkgs for my customers, because it's our job to ensure they get their pkg. Now that it is being RTS it s been sitting at SLIC 7519 for two days today makes the 3rd day and has not moved. This is the shippers hub and I cannot for the life of me understand why its just sitting and when I call this hub no one knows anything. I have never treated any customer that I have had at UPS this bad if at all. We really need to change the way we do things. My husband is very angry and someone or several people need to be held accountable for this run around that has been a month. If they gave me the run around I can only imagine how they really treat customers. 1Z3E784W4261622708 when it came back the second time it wasn't even an attempt to delv. and we gave the 800 reps the address almost six times and they still did not do it. They didn't put any of the notes in the system at all. This is ridiculous coming from the 800 reps and these two hubs.

on 5/5/2021 at 1:15pm I noticed my package delivered from a ups worker was tampered with and opened I have video and pictures of the driver and my items have been stole from the package and she left a note on the front of the package a total of $78.98 was stolen by a delivery driver I'm very up set. This is horrible service when people make purchases and find that the delivery drivers are stealing items and opening items taking what they want I hope this issue is resolved in a timely matter because I don't have money to throw away I don't trust ups to deliver my products. When they are hiring thieves.

[protected] UPS Corporate Customer Relations UPS Corporate Customer Relations
[protected]
[protected]
[protected]
After a BBB complaint we were contacted by UPS (above). If UPS does not help you dispute your transaction and cancel your payment with your credit company. When ordering from vendors let them know that UPS has become a persistent problem and DO NOT SHIP UPS. If you have to put "DO NOT SHIP UPS" before your name on the address.

It is nearly impossible to contact their customer service team, basically requiring you to trick their automated system into letting you talk with a representative. There is no clear distinct way to know if you'll be transferred to a representative or if they system will hang up on you. It's very frustrating, and is unbecoming of such a large company.

A package was delivered to my home on May 3rd at 4:50 p.m. with obvious damage, the box was rattling with screws and glass sticking through it. When I called to complain I was instructed to repackage the box in the original packaging, presents another problem I am disabled and unable to it. I was then instructed to asked a neighbor because the package would not be picked

I ordered a package through Best Buy, where I deliberately didn't select the 'signature required' option, but UPS decided it needed a signature anyway.

We had two packages that needed to be delivered that day. One didn't require a signature, and the one from Best Buy that they arbitrarily decided to require a signature for. They delivered the first one to the side door rather than the front door, and left a slip for the second pasted on the side door.

Then, the UPS guy didn't even ring the doorbell when he came to my house, so while I was there and definitely available, now I have to wait up to two days for them to deliver it to a distribution center for me to drive over and get it. Granted, the side door doesn't have a doorbell. But if if you don't see a doorbell on the side door, that should indicate to a competent person that they have the wrong door.

On the ticket, they listed 'customer not in' as the reason for not delivering it. Yeah, the customer wasn't in the driveway, which was the only place you checked.

I had a package of Easter cupcakes sent to my daughter in NYC. The tracking number is: 1Z7R65990333869151

I provided all the proof required from Goldbelly.com for costs, pickup of package and tracking.

However, you say that it was delivered at the door. People were home ALL DAY and there was no knock or doorbell ring. Furthermore, UPS could not verify delivery with a photo or by other means. When I filed a claim, I got no response and had to track it down myself. All you note in my claim is that you could not find the package!

Some of the WORST customer service in the industry.

A shipment with 34K worth of goods were supposed to be delivered to Septa office in Philadelphia but instead the consignment was delivered to MAACO, an auto body shop next to Septa.

The entire delivery route was only 30 miles, hence a new hire in our company was not aware of the insurance. A claim was forced to be taken up by UPS and in the end they would only pay 300$ in compensation for a shipment that was misdelivered solely by their negligence. This too was only after I put up a fight for well over 4 months.

While big corporations are helping business survive by providing help in terms of loans and grants, here is a company that killed a business that was using their services for well over 8 years.

This involves multiple dates and deliveries over several months. The same driver does not deliver where I live. I live in a garage apt so my street address is the same as the house in front of me, but I have an apt number and specify on the address label that it is a garage apt, for the purpose in hoping that they will read the address properly. I am tired of searching for my packages and hoping the neighbors are honest in giving them to me. Given the choice I would not use your service. I can never speak with a live person. I now hesitate to order anything unless I can opt for USPS.
Norma Rogers
138 Douglas Ave Apt A (Garage Apartment)
Newport TN 37821