UPS
reviews and complaints

01/31/20 delivery with signature required from Charlestown, IN 47111 to Media, PA 19063. Driver left package without obtaining signature after ringing doorbell once. I could not get to door on time. 02/06/2020 delivery from Philadelphia, PA 19104. Package left without ringing doorbell. Both deliveries perishable, costly medication. Theft? Exposure?

Tracking #1Z81EF10212463656 was delivered 1/31/19 to my neighbor's house by mistake. His address is 17163 and ours is 17143 SE 110th Ct Rd Summerfield FL 34491. We went to get it from him today. This delivering our packages to his address has been going on for over a year. Recently we had at least 5 packages delivered to 17163 rather than 17143. We need this to stop! We need another delivery person if our current guy can't deliver to the right address. Afterall that IS his job.

On Tuesday 1/28/20 I received an email stating that an adult signature was required on my package, It also stated that it would be delivered between 03:15 PM and 07:15 PM On Wednesday 1/29/20. On Wednesday at 12;22 PM while I was at the grocery store UPS attempted delivery almost 3 hours before they stated they would. I received another email stating that they would attempt delivery on Thursday 1/30/20. BETWEEN 03:15 PM AND 07:15 PM AGAIN!
Since Thursday was not possible for me, I went on-line to change the delivery day to Friday. I got it all done and then they wanted me to PAY $6.00 to change delivery to Friday! I contacted customer service and after the usual automated assistant I got to a real person (heavy accent) They said someone would call me. Later a woman did call me, she stated that they do not set a time window. So you can not believe what they tell you. SO I guess they intentionally lie to you. When I told her that I tried to change the delivery date so they wouldn't waste their time and gas to attempt another delivery but they wanted to charge me $6.00 to do it, she just ignored it and said she would change the delivery to Friday. Well, We'll see what happens but I have very little faith in UPS.

On 1/27/2020 @12:45pm a delivery truck pulled into my drive set for 2 min then proceeded to pull out the gate and stopped at the gate for a couple seconds and proceeded to drive off. I then watched the gate entrance and noticed a pkg on the ground beside the trash dumpster. I then walked out to the road to the dumpster and found my pkg had been thrown on the ground beside the dumpster like trash. I do not understand why the UPS driver didn't even try to deliver the pkg rather than driving out to the entrance and throwing it to the ground like trash.

On the surface it appears I received a genuine UPS text message to my phone alerting me to a delivery and requesting delivery instructions.

On examination it appears to be fraud and attempt to gain more information by pointing me to an attached link.

UPS is supposed to protect my telephone number, name, and other info as personally protected info (PPI) so I would not receive fraud or phishing messages.

It appears that your database of customer telephone numbers may have been compromised!

If you are interested in reviewing the text message before I tweet it to the world, please contact me at [protected]@DavisCo.us

a parcel was suppose of been delivered on January 15, 2020 and it wasn't . I waited the whole day in my home for the delivery and they never showed up. The delivered was rescheduled for January 16, 2020 delivery and again they never showed up. I wasted two days waiting for a parcel. The driver took it to a UPS Depot which was even further away then my apartment and they wanted me to walk over there and get it in the snow. I don't drive and I'm 71 years old with disabilities. Then they said they would deliver tomorrow but wouldn't give me a time when it would be delivered so they expected me to wait aroung again for the whole day for a POSSIBLE DELIVERY. UPS has the parcel. Crap service! Don't use them . O contacted the the seller and told them what happened and told him to get the parcel back from UPS and return my money... DON'T USE UPS!

UPS should do better in this Age of Delivery. Sent a birthday present from Toronto to London, England. Claimed value $60. Cost to send - $81 at UPS store! Half dozen emails from UPS in U.K. - can't deliver despite correct address. First excuse, 'duty and taxes' owed (baloney.) Then, 'COD' owing (it was prepaid!) Recipient paid 'COD' charge of 31 GBP on phone! Then UPS needed 'adult' signature?. Missed birthday by 1 week. Three+ long calls to Customer Service. Lots of 'files' but NO DELIVERY until 2 weeks after send. UPS was DOWN for me.

Hello my name Ms Rita E Bethany I am not complainting about guy I talk to. This on wrong address for delievery at 1256 Metcalf ave.in Bonx NY. I want the package not to be delievey there resend it to Rita Bethany at 910 N Mittman in San Antonio TX 78202 so I can readdress to proper address. Please this is very important I receive this package back. Because merchandise is a cellphone.
I would have cut the service off. I got wrong infromation to send.
Yours Truely
Rita Bethany
PS: Don"t delievery to this address 1256 Metcalf please called me at [protected] please or text me.

They don't care about customers. They charged me almost $20 only to let me know when I logged in to my online account: "Your parcel is abandoned and will be disposed of or go to lost and found department." I called to ask where is the lost and found department so that I can pick it up. The agent on the phone won't let me know.

I asked them to help update my address where they can deliver the parcel. I have been trying to retrieve it because I need it.
Does that mean or sound like I abandoned the parcel?!

They lied and said that they had been trying to contact me. I didn't receive a single phone call or message from UPS!

They kept telling me to contact the sender or the shipper by myself. Of course, I had contacted the sender multiple times but what can the sender do when the parcel was already shipped out and it's in UPS hands now?!

I contacted them because I needed help to find my parcel and deliver my package. My only hope to find better help. None. No help. Nothing is productive and no further information has been given. No solution is given as to what they can do to help. They kept saying "You need to contact the sender." I don't get it. How difficult or complicated is it for them to understand what I told them: I have already contacted the sender.

I have been contacting back and forth between UPS and the sender/seller. The seller sent me proof that they have contacted UPS and that they have changed my address.
I unwillingly called UPS again (praying something would be better or improved from last time) for an update. Nothing...disappointed but not surprised.

I don't understand. I updated my online account on UPS website and I gave them my alternate address on my online account: UPS My Choice. I tried to request the agent on the phone to take my new address because they said that they didn't see my new address. Instead of taking my new address ON THE PHONE at THAT moment, they kept telling me to contact the seller so that the seller changed the address. Really? I have contacted the sender.

It's been really unproductive and emotionally exhausting. I feel hopeless. I need my package. I paid extra for Express shipping, but I've been waiting for a month. UPS charged me $19 in order to reveal more information that "Your parcel has been abandoned."

Headache. Pain. I will never ever again use UPS service.

To Whom It May Concern (UPS);

My Amazon package usually ships via Amazon Prime delivered without a hitch by UPS. This particular Amazon package (#1ZX601X80353435393) for some reason is handled terribly by UPS; your organization that exists solely
based on satisfactory deliveries of packages. I'm very hesitant to write
this letter but it seems to UPS no one gives a care so I thought I make it
clear that it is unacceptable for a service organization to not service
their customers at a professional and acceptable level. My package was to
reach my designated location as of January 3rd while I was home the whole
time, the UPS delivery driver decided to place an incorrect address comment in the UPS system. As of today, January 8th, my package is nowhere near my hands or location. The worst part, every time I initiate a phone call to UPS, I am dealt with the utmost disrespect and unprofessionalism that NO CUSTOMERS should EVER endure for wanting their package. For UPS to stay in business in the new year of 2020, UPS must make every effort in delivering satisfactory customer service if not the utmost professionalism.

I hope my package will eventually make it to my specific destination as
I've requested.

Sincerely,

Not Satisfied Customer

On the last two occasions ups said that they attempted delivery but nobody home so I waited all day for nothing. I was home all day and they were delivering two pairs of levis, ordered from costco. I'm sure I didn't need to sign for levis and I live in a senior gated community. So they could have left the package on the porch. They never attempted the delivery! I got an email stating that I needed to go to a ups store miles away from me to pick up my package. I've called costco and notified them that i'm canceling payment due to lack of delivery.

I'm so sick of UPS and I will NEVER use them again! Christmas 2018 I shIpped a box from FL to IN to my daughter and grandkids and whoever delivered it DEFINITELY didnt pay any attention to my instructions of putting it on the back porch and instead it got left on her frontporch, in broad daylight, and of course it got stolen. I got NO text telling me it had gotten delivered, ket alone 2 days early! So when that Friday came, I asked my daughter if she got the box. Nope! So when I tracked it, it said delivered, front porch, 2 days earlier. Then we figured out it was stolen. It was a HUGE box with over $500 of presents in it. Granted, I did t add extra insurance, so I finally received $120 for the shipping costs. Fast forward to Christmas 2019 and they again screwed up my daughter and grandkids Christmas. The box this year was 1 of 2 big boxes again, only this time I had them shipped to her work because shes in charge of packages there. 1 box of the 2 made it, which was a box to my son and mom in IN. The other box, which was my daughters, was 'lost' although I sent the EXACT dimension boxes to the SAME person to the SAME address and somehow the box was lost. Yesterday I got a call from an Amazon return center saying they have my box and are sending it to UPS. Today its finally in transit to her. I have so much more to this complaint, but you get the just. I actually added extra insurance this year also. I'm now looking into using it at least filling a formal complaint with corporate. This is TWO years in a row that they've has to open an investigation for my daughters Christmas and it literally wore me down this time. NEVER AGAIN!

Ref #[protected]-package was NOT delivered. After being on hold for over 30 minutes to speak with a supervisor (1-3-20), I was told it's up to drivers whether or not to leave a package. I live in an old house that has 3 separate apartments. It has an enclosed front porch and a back porch. The package could have been left inside either porch. I was told the package was at a nearby UPS delivery store. It was not; this was Friday; they said it would be re-delivered Monday. That is unacceptable! I called back at 8:00 PM Friday night and was on hold for over 25 minutes and was told again since it was an apartment, the driver didn't feel comfortable leaving it. There are 2 ENCLOSED! porches. How could he not leave the package. I've been here 18 months and have had dozens of packages delivered. What was the problem with UPS that they couldn't leave it on the porch. Horrible delivery service and horrible customer support service - the worst!

It's been 2 times now in 2 weeks that my UPS driver dropped my pkg to
404 Southwick St when my address is
406 Southwick St. Latest pkg was tonight around 4:30pm. Unlike last time, calling Amazon claims, etc, I looked at my neighbor's porch and there is was! My house has visible # on it and so does my neighbor. Am I supposed to stop using Amazon now cause u cant deliver correctly? I am expecting 2 pkgs tomorrow from Amazon, lets hope driver puts on correct porch this time!
Cheryl Reiss
406 Southwick St
Raritan, NJ 08869
[protected]

There should be a zero star rating just for UPS. Never had a good experience with this company. Most recent misadventure my wife worked from home for the day, waiting for an expensive & important package that was signature required (sender chose the shipping company, we would never have willingly given UPS the business). She looked up to see the brown truck driving away, and found an 'infonotice' sticker on the door. There is no way she missed a knock on the door, and even less chance that our two dogs, who bark at a leaf falling in the neighbor's yard, wouldn't have heard it. Called customer service twice to try and get a second delivery attempt, was told I would get a call from local distribution center. You know neither happened. Worst company I have ever dealt with. This is why I always ship with USPS Priority Mail. Cost is less, speed is better, and the Postal Service actually tries to deliver your packages.

UPS Is the most garbage package delivery service I have dealt with in my life. I recently had a packaged being shipped to me and I was notified that an incorrect zip code was corrected and that the package was continuing on its way. I tracked the package the entire way up until the day of delivery when it was in the next town over. At this point, I received an email that the package could not be delivered and was being returned to sender in California... I live in Connecticut. I called UPS to inquire about it and was told that though the address was correct in the system, the label was still incorrect. Wtf?!? So what exactly was the point of changing it in the system if this would not be able to impact the delivery of the package?!? Furthermore, I was never notified by UPS or the sender that there was anything that I could do or needed to do before hand, else I would have done so and saved all this time of having the package sent back to the sender. I asked to speak to a manager and was told that I had the option but that I'd be told the same thing. It was suggested that I call the shipper to request that they divert the package. The shipper told me that this was false because UPS had already marked the package to be returned to sender with a new tracking number and so forth. So now, my package, which was allowed to come all the way to the town over from me, is being sent back and absolutely no one can do anything about it.

Tracking number 1ZXA36220379475015 shows last scanned and in Lenexa, Ks on December 11, 2019, this is Jelly in jars that should not freeze, seller would not find out why not delivered, so I am complaining for myself. address to be delivered to Ellen M. Kincaid, 2018 Holman St., St. Joseph, Mo [protected] text is fine. I would appreciate my items if they are not damaged, if they are, please issue a claim to seller and they can replace or refund my money

This is Chevrolet dealership that receives many package through UPS — This morning I was at the Parts Department window with a internal problem and your driver interrupted forcing his way to the front when told to wait minute he proceeded to try to go around me to get to the person I was in a conversation when told to wait again he became rude and still pushing — I asked his name and where to call and make a complaint — I called got a Brandon on the phone who acted just as rude about the problem, would not listen told me to call back when I wasn't so upset — his altitude was what added to problem all he had to say was thank you he would speak to driver — He was very obvious letting me know he did not care one bit about my call — I run the local Chevrolet dealership and I often take packages to your local center and everyone is always polite _ I am shocked but the mannerism and lack of concern by the driver and Management — Brandon was the contact at the center. Mike Dallett GM Docs Chevrolet [protected]

Dec 28, 2019. Delivery to 10394 Holt, Chapel Hill, NC 27517. The truck came down the driveway to leave a package by the front door. Sometime between maybe 9:00 AM and 1:00 PM. Something on the chassis of the truck scored the concrete driveway and the decorative stone in three places; literally scratching the concrete and stone. And the truck then left black tire marks on the way out. Only one package was delivered, so there is no question it was a UPS truck. Attached are four pictures. Three show the damage. One is of the label of the package that was delivered.
I would like to be reimbursed for the cost of repairing the stone and concrete. And I would like to ask that UPS agree not to drive trucks on our driveway ; and to walk from the street to the front door.

[name removed]
[address removed] 27517

[protected]@gmail.com

My daughter's wallet was lost or stolen on a flight from NY to CA. Her partner sent alternative ID by overnight delivery so that she would have ID to travel back to NY. It was sent on 12/21. Forget overnight delivery--It did not arrive here in CA at all before she returned to NY on 12/25.

I tried to submit a claim on her behalf and the site instructed me that the package had not arrived at a UPS facility so no claim could be made. So-reluctantly- I called UPS and they agreed to open an investigation. I told them that at a minimum, they needed to refund the fee for shipping immediately; clearly they'd breached their contract to ship the item overnight. Then they told me that any refund or claim had to go through the UPS store from where the package had been shipped. They are attempting to assert that the contract was with the UPS store not UPS. Nice try. Big surprise the UPS store is not agreeing to pay fees associated with acquiring a new id if necessary because "we sent it and did what we had to do." The store is processing a refund which they claim will take 10-15 days. Everyone at UPS insists there is no way to expedite that claim. Since I've had a refund expedited in the past I tend to doubt the veracity of that statement.

Unfortunately this payment was done by debit card. I urge everyone reading to make all charges by credit card if at all possible. I have advised my daughter to dispute the charge but it's much easier and more automatic if you do it by credit card. This is a no brainer and the charge would be reversed instantly. In this case, the payment was taken directly from the bank account and my daughter may get stuck waiting the full 15 days for this refund.