UPS
reviews and complaints

My family and myself all pretty much live grouped together in an area in oxford off the road, with a few dirt or gravel drives connecting us. Anytime ups delivers to someone, the driver always comes barreling down our drive traveling atleast 40 mph if not right at it. And we live on a farm. And as stated previously we live off the road. So of course we have pets that are outside playing, walking, etc. Well this morning, on the 5th day of april, 2019.. The driver came wayyy to close to hitting my puppy! The driver slowed down when I threw my hands up. But I only did that (threw my hands up) as a back up. When I realized he wasnt yielding, stopping or even slowing down. And as a matter of fact, I guarantee my puppy would have been ran over by y'alls vehicle this morning, if I wasn't outside at the time, and was inside. Because he didn't have any type of yielding reaction till I did what I did.
Not trying to cause a big fuss, I just want to bring this to the attention of the proper people at y'alls company so that this will not happen again or worse even escalate to a injury or death. Please assist me with this matter.in advance, thank you for the assistance and patience. Have a good day!

I was expecting a print to be delivered by UPS. I kept checking to see info on the shipping as the seller said she had shipped it on 3/19/2019. Kept checking and no info on delivery. She called me and said she had just got notice it was delivered on 3/20/2029 at 2:27. I put tracking number in and it said Delivered st my address. Went everywhere trying to find it but nothing. Called UPS and told them I couldn't find it. I told her it also stated it was left at: Other and received by driver released. So where is it...no notice of where left. She put me on hold to try and find out where he left it
Finally she comes back and says he left it behind the gate?What gate? She says by the mailbox. Are you kidding. I have lived here for 11 years and UPS, FedEx always come up my drive which is up a small hill at least 500-600 ft from the road. The big wooden gate he threw it behind is always opened with bushes behind it.
He could have walked behind it. It was found in a pile of leaves which were behind the gate which is not that near the mailbox on main road. It had been there t the 23rd. This must be a new driver because all my others always bring packages up to the house. This was not a small package. I can't believe he thought we could have seen it. I would love to send a picture of where he threw it. I'm expecting food to be delivered today and hopefully it won't be him. Was he in such a rush that he couldn't come up the drive. He is lucky that it hadn't been the week before when it had rained al.ost everyday. And it would have been nice of him to leave a notice in mailbox of what he had done with the package.
Hopefully I won't have the pleasure of meeting him. Not a trusting driver..

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I just chewed out a UPS driver that just blew through a red light right in front of me while I was at a green light. His truck number is either I38953 or 138953. He is a local driver in North Haven, CT area. I just lost a friend that was killed at an intersection under very similar circumstances just last week. This is a wrong as it gets especially when the driver is operating a commercial truck. I hope that he is confronted by a supervisor over this issue. This just can't happen. By the way, I work for the dealership that he was doing his pickup from and pulled in right behind him to address this directly with him. If he continues this behavior he will kill someone.

I want to file a complaint on a driver who was driving in front of me. We were in a 35mph zone, both of us were doing the max. This was on sudlow lake rd, graniteville, sc 29829 at 11:29am today Tues april 2, 2019, right before you turn to go to midland valley high school. Your driver slams on breaks never using a turning signal and then parks abruptly on the side of the road to deliver his package. With no warning and it's raining, It was all I could do not to hit him and I didnt. Safety should be 1st

This is what I sent to Wayfair about UPS:

Okay. I waited around all day Monday for a delivery of a platform bed from UPS. At the end of the day, I received a notice from UPS saying "sorry we've rescheduled it for tomorrow end of day". So today, I sat around all day - again. I just received a notification from UPS saying "sorry we missed you - we attempted to deliver it and you weren't there". This is totally untrue. I have been sitting here all day and received no contact from UPS. Now I'm told UPS will attempt a second delivery tomorrow. I hesitate to hire my handyman for 3 days in a row (I have to pay him), for this delivery so that he can help me with the weight of the package. What do you suggest? I also need to get groceries tomorrow. This is so typical of UPS. There are actually memes on Instagram about how they drop off the "sorry we missed you" note without ever ringing the bell.

UPS Freight is the absolute worse shipping company! My dealings with them covers about two months, suffice it to say, all of my deliveries were damaged and/or broken in some way. Trying to communicate with the UPS dispatchers is an exercise in futility. They won't pick up their phones and they won't return calls (Phoenix, AZ. office). Their deliveries are never when they say they'll be, and the list of malfeasance is just too long to list. Do yourself a favor and avoid UPS Freight like the plague.

Horrible customer service. "Jeff" in Olney Il stated that UPS delivered to a local Post office, however would not give any additional information. The only info I have is a UPS number for tracking. I have 2 packages missing still. When I asked for a supervisor he laughed and said you can hold till tomorrow. He hung up on me both times I called to inquire on my package.When trying to get a phone number for customer service he laughed and gave me an automated number. Disgusted by this mans attitude! And disgusted by UPS!

On Saturday 3/9/19 we tried to ship a package using your website. The website was not working so we called a customer representative. After giving her all the shipping information she said her computer was acting up and put us on hold. Then another representative got on the phone and we had to provide all the information again to her. She was extremely rude and told us she had worked at UPS for 5 years and we had to listen to her lenghty commentary if we wanted to ship a package. After giving her all the shipping info and a credit card we arranged a pickup time for the package. We were never emailed a receipt nor were we ever given a tracking number. The lady that took our credit card assured us that the driver would arrive with the shipping label. After she has worked there 5 years. The driver arrived and knew nothing of the label. He has worked at UPS and had never heard of this procedure. After several calls to his supervisior he took the package with the to and from shipping addresses. Thursday we visited UPS office in garden City Idaho, they did not know where package was. They cannot be called. They told us we could call customer service and they would route our call to garden city location. Customer service said they could not do that. we later got two calls back from local UPS that hung up when we answered. When we got voice prompt in customer service iy garbled my call and service representative hung up on me. We finally got a call that our package was shipped but it has no tracking number. we have to call client to see if it made it to location. For being in the shipping business this has been an extraordinarily difficult proccess to ship a package. A freaking nightmare. We have not been provided with a single document since this process started. No one at UPS has a clue as to how any other processes work. We were given erroneous information everywhere we sought help. How do you stay in business? WH [protected]

I had a very scary experience with one of your ups semi drivers today. This occurred at about 4:30 pm on hyw 106 in mason city, ia. This driver ran me off the road and then blew past another car. He had no respect for the fact that he was driving this huge vehicle on a windy road and literally could have killed me and the car he blew past. This is absolutely ridiculous to have such little regard for the lives around him.

I shipped 2 packages to Nigeria from Virginia beach (1Z75YF080410095336 rerouted on 02/20/19 and 1Z75YF080410739435 shipped on 02/20/19) on different days and they are expexted to be at their destination by 25th of February (Today). However, the packages are yet to be received. They are meant for an immigration interview at the US Consular General tomorrow morning at 7am.

UPS drivers are dishonest, incompetent, and unreliable. They frequently, falsely claim that a delivery attempt was made for items our family have purchased online, the most recent instance of which was today.

We were at home the entire time the driver claims the delivery attempt was made, but no one rang our doorbell, which functions perfectly; nor was any form of Info Notice left at our residence, and we have multiple witnesses to this effect. In light of the extraordinary inconvenience the futile wait for purchased items creates for untold numbers of dissatisfied customers and the complaints that have ensued over the years, one would think that UPS would have taken measures to rectify such irresponsible employee behavior, but this is clearly not the case.

The Internet is full of thousands of complaints made by customers who have experienced the exact same ordeal, and in a city like Los Angeles, where a three-mile drive can easily take one full hour, it is nothing short of audacious to ask customers to drive to a pick-up location to retrieve their items! The dishonest drivers responsible for extreme inconveniences of this nature need to be held accountable, and UPS needs to introduce measures that can effectively prevent this type of dishonest conduct among its drivers and staff.

I had an order of chocolate covered strawberries to be delivered on 2/15/19. records show they were on the truck for delivery the morning of 2/15/19 however your driver marked the package as the "street number is incorrect" at 11:25 a.m.
The address was never incorrect, we are just a corner lot and it is easy to misinterpret what street our address is on. Our house numbers are 6 inch numbers and clearly visible. s.
The berries remained on the truck on Saturday and were never delivered and of course you do not deliver on Sunday.
Apparently our address corrected itself and they found their way to us on Monday - three days later and very much spoiled.
This is not the fault of the company because they were shipped when they were supposed to be, this is a UPS issue and should be reimbursed by UPS.

The UPS tracking number was #1ZA9A321P201246492
the value of the order was $49.97 - money I am unable to get back and I feel you should replace.

We are expecting a package from Amazon. They say it is being delivered by "UPS SurePost". It was supposed to be here Friday, Feb. 15th. We got a note which said it was undeliverable. No secure location... Nobody to sign for it... This is nonsense. My wife and I were both here, all day, and this was a $25. item which required NO signature. And UPS has delivered MANY packages to this address, without problem, especially over the holidays. Anyway, the next delivery attempt was to be Saturday, Feb 16th (yesterday). Again, we were here all day and the house was open and plainly occupied. Again, we got a note saying it could not be delivered, for the same reasons. Amazon says they are using some "new" carriers. It looks like a "new" carrier can't find our house. Our package will be returned if they cannot deliver a third time. Please help find our package and get it here. Thanks

We arranged to have automatic bill deductions come out of our credit card account.
One of the credit cards was compromised, so the credit card company cancelled the card and reissued a new card.
We received a call from UPS that our payment was declined. I explained that our credit card had been compromised and made an ACH debit on 2/12/19 for the full amount up to date, not just the past due amount.
I then had one of the staff members put the new credit card on file with UPS the same day 2/12/19.
On 2/13/19 the ACH debit cleared our bank so we thought nothing more of it.
Until on 2/15/19 when we went to ship again and were informed that you hadn't received out payment.
I then called your billing line 800-468-8823 and was basically told they had no proof that we paid and that I should email them out banking statement, even after giving them an invoice number.
I explained that I was not comfortable with emailing them our banking activity ledger, but did give them the ACH codes that were associated with this payment.
I gave them the statement info as to where the $355.68 amount came from.
As it turns out, we overpaid on our account...
The first agent I spoke with wouldn't listen, just kept over talking me and told me our payment had been mishandled and posted incorrectly.
Then giggled and laughed and said oops, he was mistaken.
The second agent was nice enough until the end, but was just as insistent that I should email her the banking activity ledger, but could not see that they had received the ACH debit, even though I could see that it was deducted from our account online...
So where does the money go when it leaves our banking accounts via an ACH debit?
The agents I was communicating with were in the Philippines. They couldn't have cared less about us or the fact that I was so upset over this that I was ready to pull our account with your company.
So, UPS - you just lost a loyal customer that you've had for over 15 years.

We are a business in a small office building and for 5 years, UPS drivers, operations personnel and corporate have ignored regular complaints about the lack of service afforded us by their delivery drivers. Drivers are not lazy enough to fill out "Sorry we missed you" info notices and leave them on the outside of an office building WITH AN OPEN LOBBY, but they are too lazy - or because of the repeated complaints lodged by tenants, perhaps they are told - to ever deliver items to our suites. Usually, packages are dumped in the lobby near the mail boxes, but some of them are even too lazy to leave the packages. Everyone in the building tries to avoid UPS - we only have a FedEx drop box and USPS mail pickup - but some companies only use UPS. I no longer buy office supplies on Amazon because they use UPS and I cannot be guaranteed delivery. Not just on time, but ever. Seriously, we have also found undelivered UPS items dumped in nearby alleys!

Delivery address is:
30 N. 41st Street
Philadelphia, PA 19104

On 11/26/18 my package was delivered to Precision Urethan in Hempstead, TX.
Tracking # 1ZA648630342366090 - Shipper Number # A64863, File # [protected].

We received a package from our customer that contained a urethane covered tube to be reworked. The package was approx 8x8x84" and weighing 36 lbs. This was shipped to us by UPS. We forwarded the part in the same package to a company that we contracted to replace the Urethane coating on the tube. When Precision Urethane received the tube they called us and told us that it had been damaged in shipping. We called UPS and filed a claim against the insurance that was purchased to cover for loss or damage to the Roller in the box. UPS sent a representative from Crawford & Company, who was retained by UPS to investigate and evaluate the claim. Crawford denied the claim stating that it was not packaged correctlly and the roller was not protected properly.in fact, it was correctly packaged according to the UPS guidelines. It was clear to everyone that the container and part were damaged by a forklift. The fork on the forklift hit the packed so hard that it penetrated the package and severely dented the precision tube inside the package. This is the reason that we purchased the insurance in the first place to cover damages that UPS did as stated above. and we expect UPS to fulfill their commitment to reimburse us for the cost to replace/repair of the part inside the package.

The only fair resolution is for UPS to honor the contract that we agreed to and pay the insurance claim. Why purchase insurance just to be denied, when you have filed a legitamate claim.in order for us to honor our responsibility to our customer we must be burdened with the cost to build a new tube or repair the one that UPS damaged in transit. UPS needs to honor the claim as they damaged the packag in transit by their forklift. Insurance was for $500 and we need UPS to send a check to us for the damaged property that they did. Please have UPS mail a check to
Cen-Tex Tools Inc.
101 E. Jefferson St, Whitney, TX 76692

On Monday February 11, my package with tracking 1Z9481943504981072, first said it was going to be delivered on Tuesday the 12th. Then the status changed to unknown. I called customer service. They said, that because it is 2-3 day service, they will not delivery it early on Tuesday. Thus it will be delivered on Wednesday. I logged into my ups account and paid for it to be delivered between 145pm and 345pm. Of course it wasn't. Someone was to call me with an update, and the didn't. Come 745 I called again and was told it wouldn't be delivered there were extenuating circumstances beyond ups's control. Not sure what that is, but this is NOT acceptable. I paid to have it expedited. I paid for the window of time. Then no one even calls me back. Because it is a phone needed for my daughter, I am going to pursue this legally because no o e would help and it is all on you.