UPS
reviews and complaints

I created a domestic shipment via UPS.com on Oct 24, 2018.
I entered the required information via UPS.com. If you do not enter the required information, UPS will not allow you to go to the next step. UPS provides "suggestions" in RED.
The address I entered was a PO Box (Dept. of Education) and selected the "2-Day AM" delivery, I added a signature and delivery confirmation for a fee. Clicked the necessary buttons, and a shipping label printed as well as, a receipt. My credit card was charged.
Took the Document envelope with the shipping label attached and handed it to an employee of the UPS store.
Waited two days. Went to the UPS site today (10/26/18) entered the tracking number to find out if the envelope was delivered. To my surprise, the UPS site stated the envelope was undelivered because of the PO Box address and being returned to the shipper(me).
I immediately called the receiver of the envelope, Dept. of Education, for an alternate address. I then called UPS customer service-twice. I was informed there was nothing UPS could do because UPS does not deliver to PO Boxes. Beyond irritated, I asked if there was anything I could do. The second representative sent me an email (so they had my email address) with instructions to reroute. The reroute was not offered by the first UPS representative.
Frustrated, I went to UPS.com website to see if I could reroute the shipment-unsuccessful. I called UPS for the third time. Found out that the envelope could not be intercepted because UPS created a new tracking number (1ZN85T4R1215749028 - I also had to ask for THIS tracking number) to return the envelope back to the sender (me). I informed the UPS representative I was the sender and I had an alternate address to ship to. Again, I was informed UPS could not stop this return and I had to wait for the envelope to be delivered to the sender (me).
Side note: Not being able to stop the return shipment does not seem logical. According to the tracking website the envelope was still in St. Louis, MS. the destination point. Why couldn't UPS contact the driver, etc.?
The third UPS representative stated I could create a new shipment and use the alternate address. I asked if I was going to receive a credit. No, I was not going to receive a credit because of the use of the PO Box address.
I do not want to pay for another shipment. I paid UPS $40.84 for nothing. Why would I use UPS again, after they failed?
If UPS does not deliver to PO Boxes, why does the UPS shipping site allow P.O. Box address to be entered, cycle through, and print out?
Here is the link when I search UPS: PO Box address:
https://www.ups.com/us/en/SearchResults.page?q=PO%20Box%20shipping%20address&index=1
Also, why wasn't the recipient contacted since a number was provided? Why wasn't I, the sender contacted? I included my email address and my phone number. Neither were used by UPS.
The journey of the envelope started in Washington State arriving in Missouri. So, no one at UPS noticed the PO Box address? How many times was the shipping label scanned? If UPS was focused on customer service and contacted the shipper (me), I could have rerouted the envelope to the alternate address. This would have saved gas, time, and money. I would have praised UPS for going above and beyond. Instead, UPS created a hardship for me because the documents will now miss the due date. I miss the due date even though, I provided my contact info, etc.
UPS moto: "What can Brown do for you"? is a joke! I will not use UPS and I will share my negative experience with as many people as I possibly can

UPS is by far the worst at delivery and customer service, I have ever experienced! I work with a company that ships product nationally with other carriers and have NEVER experienced such disorganization and incompetent staff.
My husband and I ordered a bed-frame from Amazon. We tracked the shipment, and since we both work during normal work hours of 9-5, called UPS after the first delivery attempt (Thurs Oct 18) to schedule a delivery time. The woman we spoke with (which we know the phone call would be in their records) advised us, that we could have the product delivered Mon Oct 22, between 5-7PM. Perfect! One of us would leave work early to be home. Friday Oct 19 comes along and (sure enough!) UPS tried a second delivery attempt - after we had just spoken with them the night before. And the note the driver left had numerous exclamation marks on it, as if it's our fault we aren't home! Pure sign of lack of communication on their end. Waste of their time! We decide not to follow up and wait for Monday, assuming our package would be delivered as planned. Monday afternoon, I decide to go on their site to check the tracking and notice they tried to a third FINAL attempt! So I call them and the woman I spoke with, proceeds to tell me they don't book appointments and ask us to pick it up - I am 6 months pregnant and the whole point of ordering online is to have it DELIVERED!
UPS needs to ensure their staff are trained properly and don't provide false information. Why would one of their staff, that they PAY, advise a customer they can book an appointment if it's not policy.
So after all this, they never deliver and we decide to just send it back to Amazon. My husband calls Amazon to tell them we are cancelling the order, and Amazon informs him, that UPS claimed we tried to change the shipping address and that's why it was being shipped back! They flat out lied to Amazon about why were returning the product.
I am so unbelievably disappointed in their service. Amazon has already agreed to fully refund the item, but UPS should be compensating for the inconvenience they caused us. We are now moving into a new home, next week, and have no bed-frame because UPS is beyond incompetent in delivering product and are completely incapable of providing any sort of customer service.

Driver never rings doorbell. When I called to complain, they said he was probably confused about how to use the buzzer. I've had 4 packages coming from UPS, 3 of which I had to pick up myself and the 4th never arrived. Im going to request a different shipper before I purchase anything else on-line. If they only use UPS they've lost a customer. Nothing is worth the headache of dealing with these people.

UPS tracking: 1ZA4205T4250409069

On Friday, October 19, 2018, my wife was waiting for critical medication to arrive, which required a signature. At the first attempt the driver left a notice and RAN back to his truck before my wife could get to the door. So, we signed the notice and put it back on our door to wait for the next day's delivery.

Well, we watched and waited for the driver the next day, and the UPS driver SPED by the house without stopping. Hours later we received an email that the driver attempted to deliver, but that we were unavailable; and we would have to wait for the next Monday to receive the package.

When I called to complain, and told them that the package was critical medication, and that the driver LIED about trying to deliver, they said they would deliver it within 2 hours.

We have STILL not heard back from them!

If I could give zero stars I would. The UPS delivery person stated they delivered a package to my front door on Oct 17th @~12:10 pm, but no one rang the doorbell or knocked on the door. First, they told me the address was incomplete and that the driver left it at the front door. How could that be possible and who would do that? I verified the address with the sender who did a three-way with UPS who then stated they had the correct address, hmmm. Twice in the same day I was told someone would be calling me, but it never happened and I was told it would take 8 days to resolve the issue. With all the data analytics you have at your disposal it should not take 8 days to resolve this. You know who the driver is. They are either lying or incompetent. It wasn't until Oct. 18th that a formal report was even taken and I called back to ask to declare the package "lost" so the sender could cancel the check and reissue it, but that takes 8 days apparently, which I couldn't wait for. I have had this issue before with UPS dropping my letter package without ringing doorbell or knocking. Just happened to open the door because I heard something and found my package which contained a check for ~$40K just thrown at my doorstep. They seemed to have disgruntled employees who don't give a darn about the customer and their packages. They need to fix this behavior. If I was a business owner I would never employ UPS' services. I hate UPS now. I rarely use the word "hate". I have had too many bad incidents with UPS around lying about package delivery. When it's UPS I always make sure I am home.

I am thoroughly upset with UPS for diverting my package to an access point when it could have been delivered to my home. Why should I have to go out of my way to receive my package when it was to be delivered to my home. Any other time they have a delivery, they put my package in the got damn bushes! And now you are delivering my package to a whole different address! That is ABSOLUTELY UNACCEPTABLE! I did not put my address on the label to have it delivered somewhere else! You can not deliver someone's package to another place because that is fraud! That is NOT the address on the label, so my package should have never been delivered there! And the place you delivered it to closes before I get off work so now I have to wait an extra 5 days when my package was NEEDED on MONDAY!

PAckage redirected to UPS store. the store refused to release package with out extra payment. I was not advised of this earlier and package return to sender and lost.

Next package bought through amazon using PO BOx number. UPS couldbt deliver. Website accepted change of address then reset to orighinal address. Telephone customer services and eventually spoke to some who could not help but again wanted to charge me to deliver ithe package. No resolution found

I live at 3265 67th Ave. SE, Mercer Island, WA 98040. I've never ever had an experience with a delivery driver like I just had. Your drivers are terrific...until today that is. This driver was so rude; I am appalled and very angry. The package was delivered at 5:35pm on Oct. 16, 2018. He pulled into our driveway to drop off a package. I was in the carport with my car door open. His radio was blaring. I asked him to pls turn down the radio, as I have a dog (who is sick) sleeping right next to where the truck was. He said "What?", I explained again, he then just dropped the package right behind my car and said "I'm outta here, " walked back to his truck and started to leave. I called after him that I am disabled and could not carry the package to the front door. He did not care; he did not bother to even listen to what I had to say.

What I want to happen: to have the driver talked to and for him to understand that is totally unacceptable behavior. I want a note in his file. I want for him to never deliver to our home again.

It is not ok for the driver's radio to be that loud. Playing the radio is a privilege, not a right to annoy and offend customers.

I have never complained about any driver from any delivery service. You can see that we get a LOT of packages delivered by UPS (also many packages from other companies).

Given my choice, would I choose UPS next time? Why would I?

Thank you for listening. Pls let me know what you will do about this.

I do not understand what you want in Category below.

Laura Ellen Muglia
[protected]@muglia.net

After 10 days still waiting for package delivery. Visit the warehouse today and I was told the package, that they receive, cannot be found. Every time, during the past 10 days that I phoned (4 time) I am told that the package is on its way and will arrive by 7pm. My conclusion they have NO idea about packages or the location or delivery days or times.

The customer service staff is unprofessional and disrespects customer, while at the warehouse, for 2 hours the service staff mocked customers during enquiry calls and definitely had no interest to provide any service.

What a disappointment from one of the so-called leading customer service companies in the world.

I had place an order for over night shipping early around 11:00am on 10/11/18. I paid for the over night shipping as well. Then the next day UPS give me an update that my address isn't correct and they can not locate it. Funny, how they had delivered at my address before and their drivers are always speeding on my street. I called them at 12:00 pm right after they gave me the update at 11:50am. The customer service rep said she will contact the store and have them come back out and deliver and she would call me back. Well I had to call them again and complain. It is terrible service that I have to run around and track my own shipping item to ensure I get it on time. A service that they are offering to give with an additional fee. Maybe it is time to use USPS again, at least they do deliver and don't give you an excuse that they can not find your address when your address will come up on google map. Customer service has really declined for companies. They are willing to take your money but can not deliver on their own obligation The sad part is, they person on the phone is making excuses, I do not need to hear the multiple excuses they come up with, just deliver as promised or don't offer that service. My issue is still unresolved.

We received a package, delivered last evening, which the driver there from the UPS vehicle onto our driveway, then left. Never did he get out of the vehicle. Thankfully, we were home and my husband had been outside and saw what happened so he was able to retrieve the package from the middle of our driveway before anyone could accidentally drive over it.

While the package was not a fragile item, we believe this method of delivery is simply bad practice, if nothing else.

The tracking number for this parcel was 1Z 6Y2 A82 [protected].

Thank you,
Janelle Thomas

I made a purchase that had to be shipped to Colorado from Texas. I made the arrangements in plenty of time to meet the driver there but UPS had to hire a contract carrier for the remaining delivery address. UPS had 2 weeks to set this delivery up but failed and missed the window I had arranged in order to be at the delivery address. Instead, it was delivered a week after I left and only a single driver arrived to unload a 600 lb package. I had to get in touch with my 71 year old neighbor to give him help to unload it. This is pathetic. Terrible service.

I've been letting UPS slide and have not been complaining but today broke the camels back. I payed for express shipping so I know exactly approx time my package would arrive.
Well today the driver did not ring my door bell. I thought I was lucky bc I heard the truck pull-up but by the time I got to the door they were pulling off. I literally chased him. I know he seen me but kept going.
Driver's GIVE PPL TIME TO GET TO THE DOOR! Another time irked my soul was when a driver claimed he came and my address was a business that was closed. How the *** Then the crazy part was I was outside doing yard work. They made the driver come back.
Another time was I was opening the door to leave and they was a driver leaving packages no knock or didn't ring the door bell. I know they have a lot of packages to deliver but y'all have to do better. You're already here just knock or ring door bell and give us time to come to the door. Come on UPS I know you're a billion dollar business but have some respect for your customers.
We are the reason you are. Maybe you need to hire more drivers so they won't be so swamped with packages.

Well it's official "I am done with UPS" if a company I'm ordering from can't use FedEx or USPS they will not get my order . For sometime people in my area have had a problem with we are told is ONE driver who likes to leave your stuff at end of driveway or at the mailbox . Stuff like a envelope with a $15000 check left sitting on the fence post, O-joy on that one . Have been told he's moved from California UPS or something and with union crap not much can be done EXCEPT COMPLAIN . Have heard the # excuses like tree limbs or to wet . I have drove a semi for 30 years and at times taken my truck home, if this guy can't get that little van around he doesn't need to be driving a moped . There is plenty of room on my driveway to get up and nothing to worry about scratching the van . It's sad one driver can cause all the other drivers to look bad, I have been there myself but if UPS will not do anything about it I am done . Granted I know my deliveries won't make or brake UPS but I am tired of the poor service . We can drive around in our area and tell that this driver is working that day cause we will see lots of packages sitting at end of driveways . I am sure 99% of the other drivers try and take pride in there work but we don't have this problem with FedEx or USSP . IF this is just one driver put him somewere else or send his sorry but back were he came from . [protected] Mike Self 26400 Cascara Road Blanchard Oklahoma 73010 about 5:00 PM Tracking #1Z878R9EYW50103188

a UPC person was scheduled to come by the house to bring a label and take the package with him. He showed up just a bit ago today, but instead of knocking on the door, he placed the label under a planter outside. Please see the video. Now I need to request another pickup. Not only is this inconvenient but also a waste off time and money for UPS. Please advise.

Customer service is completely scripted.
I missed an attempted delivery and didn't have time to pick up the package until a week later (they close stupidly early on Saturdays), so at the 7 day mark - thinking I still had that day to pick up the package, I checked the tracking to see which drop off centre it was in.
Today, two weeks now since I received my "Sorry we missed you" note, I am calling yet again to find out where it is.
The second to fourth phone calls all had the same script.
"I'm so sorry about this. I have submitted a corrected form and rest assured someone WILL call you by 7pm today. I promise."
I've heard this not once, or twice, but three times now. Followed by, "No, this time they will call. I've made sure of it"...ok... I say, why have I heard this everytime I've called to enquire and why has no one called me? "Well I promise they will call by 7pm tonight"...right.
Wanna bet $1000 they won't call me tonight by 7pm?
Why does every submission need to be corrected? Why can't I just go pick up my damn package, or why can't they tell UPS here to keep my package at a specific place?
I asked the lady on the phone how many more times I had to hear this, and told her if I have to call the next day I will be raising hell. It's my package, it belongs to ME. I am trying to make the delivery guys' jobs easier by picking the damn thing up myself BUT UPS IS A BUNCH OF [censored]S WHO WILL NOT GIVE ME MY EFFING PACKAGE.

At 1:15pm on Wed, Oct 3 at 12400 Vulcan Way, Richmond, one of your drivers parked their truck blocking access to the driveway at this location. He/she could have easily pulled into the driveway and out of the way. He/she could have parked in the bus zone a few feet west of the driveway. But to block a driveway to a business is just plain selfish with no regard to other people needing to access to that business. Even if the driver has a 'schedule' to keep, NO excuse to be selfish.

I will no longer use UPS stores voluntarily as I have had nothing but bad experiences with too many locations. These stores are operated by independent owners and often are neglected of proper up keep.
Case in point would be the lack of employees to help with customers. Another would be the run down computers that are there. Further still is the fact they make you pay $3.00 to self print a pre-paid label that will be sent by UPS.(FedEx prints these free of charge).And this one location had no internet and made me drive to a UPS in a Double Tree hotel lobby( which required parking validation ) in which the UPS in that lobby charged a surcharge even with a prepaid label.
Finally, the stores are simply run down and gross period. The only reason I would use UPS is if I were forced to because I was being shipped something without a choice and even still I might avoid buying products from companies that use UPS in the future. I simply hate UPS.

They scheduled delivery of a television on Friday the 28th. I waited and waited and finally checked the status and it had been changed to "Delayed". I was hoping it would be delivered maybe on Saturday yet still says "Delayed" so I phoned UPS. I am told the package was forgotten in New Jersey and still sits there. It is not even on its way here more than 24 hours later. I could have driven to New Jersey and picked it up in a couple hours yet I am told it is on a truck someplace and they don't have access to it. They are not even sure where it is and will reschedule delivery sometime Monday "hopefully". Dealing with an expensive television I have to be here to receive it so it doesn't get destroyed or stolen sitting outside. So far two of my days have been ruined waiting for this item.. My time is just as valuable as yours.. I find this unacceptable that a package that is just a few hours from my home is going to take several days to get here.. the postal service isn't this inept and incompetent.