UPS
reviews and complaints

I dropped a box of books to ship to Canada on October/27/2019.
The tracking number is 1ZB2T05Y6821781827.
The parcel is missing and they open a claim and closed the claim after one week!
This is disgusting! these books are text books and they have to locate from the origin in the US where the deriver picked up from the origin location but it was never scanned from the drop off location! this is spooky and something went wrong.
I need UPS goes physically and look for the box I shipped from the location which has no scan after the pick up. They need to contact the driver whom picked up the parcel and ask the driver where did he/she dropped the parcel without any SCAN?
They do not care about these details and just close the claim.
I do not want the money, I need the parcel.
Would you please somebody take care of this complaint for me?

Thanks, Azadeh Namvar

Package was on truck. Driver couldn't find it. Got email saying it's being held for future delivery. Been four days! Went to ups told me it's there but they don't know where! Told I cannot file a loss because I'm not the shipper. Foot locker filed a form and they said ups received it. So where is it lost in the facility or stolen. Nobody knows where it is?

I paid extra for my package to be delivered at 1030am, and was promised by US it will be delivered today and they said no at 9pm Jesus Christ I spent all day waiting for a freaking package for nothimg, UPS get your act together stop promising customers false time frames it's not fair for us people to take days off work to wait for a delivery all day and get told at 9pm your delivery will not arrive. So annoying and frausterating, first and last time I use UPS for anything. I will be calling for my reimbursement.

I had a package that was supposed to be delivered on Thursday . It is now Friday afternoon and I've been told the package is stick in a warehouse waiting for customs clearance .
I was told yesterday the package had cleared and was on the way . I've now been told " someone will call me Monday ( maybe ).
Poor expensive service . No definite information provided . I think the cs staff are told to lie about status just so they can get off the phone. The package contains tax return forms to be signed . What is the " customs holdup "
Tracking info is : 1ZA9807R6636780485

i recently had a delivery from UPS, sadly, i was not home, a card was put through my letter box stating my parcel was re delivered to a shop "Best one" 141 chaucer Road Sheffield 5 (not local to me ). fortunately i do have a car if not i could not have possibly collected this parcel, for you see this particular delivery was a vertical radiator weighing 20kg, fortunately again my husband accompained me to said shop so was able to put the radiator in the car (a small hyundai i20) it just fitted in. if there had been anymore people in the car they would have been walking home in the heavy rain.
i appreciate its not easy for delivery couriers when people are not home but any person with an ounce of common sense would realise this particualr item is not easily collected and should therefore have arranged another time to deliver.
the delivery code is [protected] 1
thank you for your time
Dawn Ransom

One of your trucks collided with my vehicle on 11/13/19 around 4:15 pm in Atlanta, GA. The driver fled the scene knowing he had hit my vehicle. He fled through a parking lot before I was able to collect any information off the truck or from the driver. This is absolutely unacceptable and needs to be addressed. You should be able to track with GPS which vehicle this was. I would appreciate someone checking into this as this driver is very reckless and will end up costing UPS a lot of money when they cause a worse accident by now driving safely.

I ordered a package from Amazon that got changed over Friday morning in Statesboro, Georgia to UPS Ground for remainder of delivery that never made it. It arrived somewhere just before 2:00 pm on Nov, 8 of 2019. It seemed like the ups people I talked to didnt care and only kept telling me it was delivred When I also asked about the drivers route they claimed to me that they could not verify the driver on day of questioning. This is just SORRY customer service and if yall cant get things done right they you shouldnt be in business. I am just aggravted with the whole transactionI So not only has this been a nightmare but I can not get my product for the price I bought it for and now need a different vendor for the product I wanted. I hope the driver answers for there actions. Thank you. You can reach me at [protected]@gmail.com

I have been doing online shopping for years and lately UPS has been getting worse and worst. This is the third time I was checking my package status online for them to tell me that my address is missing. Mind you they bring a package to my house at least, at least once or even twice a week, but suddenly you can't find a whole house. I don't know what's going on with you guys. One time they delivered a package for me the day before and the next day I was to receive a package the house is missing. That's what they have on the notice. At this point I just wish we can choose who we want to deliver our packages because UPS is getting very sloppy.

I ordered something online and they'd used ups to send me the package. I paid 2nd day air so that I can get the package on time and paid higher than the ground shipping of course. Tuesday they knock on my door, took me 30 second to go down, to watch ups truck drive away, and they left me a sorry notice! The next time I wait at the first floor, they didnt even knock on the door or ring the door bell, just put the notice on the door and left, the thrid day they did the samething, I called the customer service they basic told me to [censored] off, if you want it, pay me again! This is my last time use ups

This morning 8:00am 10/30/19 while in the left lane in front of the above address a double trailer UPS driver put his blinker on and proceeded to come into the left lane. I was next to the 2nd attached double trailer. I blew my horn but he still proceeded to come over and if I hadn't slammed on the breaks to back away he would have ran into the side of my car and forced me over the median in to on coming traffic. Then he started yelling at me through his mirror. License plate P648125. You may want to take this bully driver off the road before he really hurts someone. I truly hope he is reprimanded for his actions. because if he is doing it to me I'm sure he has done it in the past because he has gotten away w/ it. I've attached a picture of the license plate for reference.

UPS delivered a flat envelope this morning by putting it in our mailbox at the end of our long driveway in the "going out mail" slot. IF I had not gotten to the mailbox before the USPS delivery, they would have taken it! Why would this be placed in the mailbox instead of at the door of our house? Putting UPS items in the mailbox is against Federal USPS regulations. Please take measures to prevent this from happening again.
The tracking number: 1Z 51E [protected] was sent to zip code 79707.

On 3 occasions, the driver has left my packages at the end of my driveway (about 400' from the house, out of site) in the grass next to my garbage cans in plain view of the road. No notice that the package is there until I see it or someone else lets me know. On one other occasion, I saw the driver getting ready to leave my yard and stopped him. I asked him where the package was and he said in the grass between the 2 vehicles parked there. I am handicapped and moved over on the porch and still couldn't see a package. He finally rolled the package, a generator, about 3 times alongside my car and said it was heavy and wasn't going to hurt himself. Had I not seen him, I probably would have backed up and hit the package, damaging the item plus my vehicle. What is the protocol for delivery of packages and do drivers not have hand trucks on the truck to move heavier packages? At no time when the package was left in the grass at the end of my driveway was I notified the package was there.

Hi, can some one help to find my package. that package holding my US passport.
I tried to call UPS and they are saying investigating but no update up to now. I serious worrying due to passport included in that package. i have travel plans with Passport and it has Visa. with out passport i can't travel any where. please help some one to resolve this.

Tracking no: 1Z1AY2011399679831

This driver sped down our driveway at least 50 miles an hour and nearly killed me. Didn't even notice I was in the driveway had earbuds on And didn't even hear me screaming. He then went into our neighbors house got back in the truck and sped back towards me. I stepped out to take pictures. He sped away.
This is happening frequent with your drivers
It is a very dangerous and real threat.
Please call me immediately at 917.250.8100
I am also sending this to the police!

UPS delivery guys leave packages in different offices without the proper person signing for packages. This is a commercial property, their are multiple Tenant complaints due to UPS deliverers leaving packages to unknown people and signing their names to show they received. This problem has been an on going issue, issues that have been reported but they fall on deaf ears. Today 10/16/19 Sammy(delivery guy) opened a Tenants door and left a package that did not belong to her it belonged to a Tenant 2 doors down. This is a continues thing with the deliveries. When they do not obtain a response from a Tenant they leave the packages on the door. No wonder alot of packages come up missing. We are a Real Estate business that has over 113 Tenants, Tenants who have 100's of customers on the daily. This is a highly traffited place. Something needs to be done regarding the deliveries.

I called my local UPS store here in Georgetown, S.C. Rita a clerk whom assisted me at the time told it was ok if I had my own box. So I proceeded with shipping my package at my local UPS. She then told me my package would arrive at it's destination 2-3 days later. Thursday would've been the date my reciever should've recieved her package. Well, apparently she didn't. I then went to track my package and found out it was damaged. I called my local UPS store. Spoke with Rita on Friday October 4th at 11:55am. Her exact words to me was, "oh I apologize that happened to you" Also how I was eligible for a refund. And the items that I'd sent had to be savaged. Well every time I call to speak with the manager, she is not there. I called corporate and made a complaint. They told me I should be able to recieve a refund if she'll just "dispute" my information in the system. They reuse to do so... So it's only right that I proceed this matter with an attorney... False Information / Stealing from customers Then when I called the corporate office, they told me that local branch is n ot an official UPS store... WTF