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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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A
8:32 pm EDT

UPS package lost

After 10 days still waiting for package delivery. Visit the warehouse today and I was told the package, that they receive, cannot be found. Every time, during the past 10 days that I phoned (4 time) I am told that the package is on its way and will arrive by 7pm. My conclusion they have NO idea about packages or the location or delivery days or times.

The customer service staff is unprofessional and disrespects customer, while at the warehouse, for 2 hours the service staff mocked customers during enquiry calls and definitely had no interest to provide any service.

What a disappointment from one of the so-called leading customer service companies in the world.

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5:04 pm EDT
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UPS overnight delivery

I had place an order for over night shipping early around 11:00am on 10/11/18. I paid for the over night shipping as well. Then the next day UPS give me an update that my address isn't correct and they can not locate it. Funny, how they had delivered at my address before and their drivers are always speeding on my street. I called them at 12:00 pm right after they gave me the update at 11:50am. The customer service rep said she will contact the store and have them come back out and deliver and she would call me back. Well I had to call them again and complain. It is terrible service that I have to run around and track my own shipping item to ensure I get it on time. A service that they are offering to give with an additional fee. Maybe it is time to use USPS again, at least they do deliver and don't give you an excuse that they can not find your address when your address will come up on google map. Customer service has really declined for companies. They are willing to take your money but can not deliver on their own obligation The sad part is, they person on the phone is making excuses, I do not need to hear the multiple excuses they come up with, just deliver as promised or don't offer that service. My issue is still unresolved.

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Thomi
, US
Oct 18, 2018 1:20 pm EDT
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This happened to me before. And they want to get rid of the USPS? They better not! I agree with you, at least the USPS delivers and communicates how it was delivered, what time, where you can pick it up and if they lost it or damaged it they will reimburse you.

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J
7:22 am EDT

UPS delivery

We received a package, delivered last evening, which the driver there from the UPS vehicle onto our driveway, then left. Never did he get out of the vehicle. Thankfully, we were home and my husband had been outside and saw what happened so he was able to retrieve the package from the middle of our driveway before anyone could accidentally drive over it.

While the package was not a fragile item, we believe this method of delivery is simply bad practice, if nothing else.

The tracking number for this parcel was 1Z 6Y2 A82 [protected].

Thank you,
Janelle Thomas

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12:07 pm EDT
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UPS shipment # [protected]

I made a purchase that had to be shipped to Colorado from Texas. I made the arrangements in plenty of time to meet the driver there but UPS had to hire a contract carrier for the remaining delivery address. UPS had 2 weeks to set this delivery up but failed and missed the window I had arranged in order to be at the delivery address. Instead, it was delivered a week after I left and only a single driver arrived to unload a 600 lb package. I had to get in touch with my 71 year old neighbor to give him help to unload it. This is pathetic. Terrible service.

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11:22 am EDT
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UPS delivery

I've been letting UPS slide and have not been complaining but today broke the camels back. I payed for express shipping so I know exactly approx time my package would arrive.
Well today the driver did not ring my door bell. I thought I was lucky bc I heard the truck pull-up but by the time I got to the door they were pulling off. I literally chased him. I know he seen me but kept going.
Driver's GIVE PPL TIME TO GET TO THE DOOR! Another time irked my soul was when a driver claimed he came and my address was a business that was closed. How the *** Then the crazy part was I was outside doing yard work. They made the driver come back.
Another time was I was opening the door to leave and they was a driver leaving packages no knock or didn't ring the door bell. I know they have a lot of packages to deliver but y'all have to do better. You're already here just knock or ring door bell and give us time to come to the door. Come on UPS I know you're a billion dollar business but have some respect for your customers.
We are the reason you are. Maybe you need to hire more drivers so they won't be so swamped with packages.

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6:15 pm EDT
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UPS delivery

Well it's official "I am done with UPS" if a company I'm ordering from can't use FedEx or USPS they will not get my order . For sometime people in my area have had a problem with we are told is ONE driver who likes to leave your stuff at end of driveway or at the mailbox . Stuff like a envelope with a $15000 check left sitting on the fence post, O-joy on that one . Have been told he's moved from California UPS or something and with union crap not much can be done EXCEPT COMPLAIN . Have heard the # excuses like tree limbs or to wet . I have drove a semi for 30 years and at times taken my truck home, if this guy can't get that little van around he doesn't need to be driving a moped . There is plenty of room on my driveway to get up and nothing to worry about scratching the van . It's sad one driver can cause all the other drivers to look bad, I have been there myself but if UPS will not do anything about it I am done . Granted I know my deliveries won't make or brake UPS but I am tired of the poor service . We can drive around in our area and tell that this driver is working that day cause we will see lots of packages sitting at end of driveways . I am sure 99% of the other drivers try and take pride in there work but we don't have this problem with FedEx or USSP . IF this is just one driver put him somewere else or send his sorry but back were he came from . [protected] Mike Self 26400 Cascara Road Blanchard Oklahoma 73010 about 5:00 PM Tracking #1Z878R9EYW50103188

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1:11 pm EDT

UPS dropping off shipping label

a UPC person was scheduled to come by the house to bring a label and take the package with him. He showed up just a bit ago today, but instead of knocking on the door, he placed the label under a planter outside. Please see the video. Now I need to request another pickup. Not only is this inconvenient but also a waste off time and money for UPS. Please advise.

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3:04 pm EDT

UPS ups canada holding my package hostage.

Customer service is completely scripted.
I missed an attempted delivery and didn't have time to pick up the package until a week later (they close stupidly early on Saturdays), so at the 7 day mark - thinking I still had that day to pick up the package, I checked the tracking to see which drop off centre it was in.
Today, two weeks now since I received my "Sorry we missed you" note, I am calling yet again to find out where it is.
The second to fourth phone calls all had the same script.
"I'm so sorry about this. I have submitted a corrected form and rest assured someone WILL call you by 7pm today. I promise."
I've heard this not once, or twice, but three times now. Followed by, "No, this time they will call. I've made sure of it"...ok... I say, why have I heard this everytime I've called to enquire and why has no one called me? "Well I promise they will call by 7pm tonight"...right.
Wanna bet $1000 they won't call me tonight by 7pm?
Why does every submission need to be corrected? Why can't I just go pick up my damn package, or why can't they tell UPS here to keep my package at a specific place?
I asked the lady on the phone how many more times I had to hear this, and told her if I have to call the next day I will be raising hell. It's my package, it belongs to ME. I am trying to make the delivery guys' jobs easier by picking the damn thing up myself BUT UPS IS A BUNCH OF [censored]S WHO WILL NOT GIVE ME MY EFFING PACKAGE.

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Zed999
, US
Oct 30, 2018 1:19 pm EDT
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The scripted service is ridiculous. It’s 2018! I just went through their scripted ruaround today and I seriously can’t understand how these people still have jobs. I guess if you make enough money you don’t give a flying f what your call center is doing?

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S
1:28 pm EDT

UPS truck parked blocking driveway.

At 1:15pm on Wed, Oct 3 at 12400 Vulcan Way, Richmond, one of your drivers parked their truck blocking access to the driveway at this location. He/she could have easily pulled into the driveway and out of the way. He/she could have parked in the bus zone a few feet west of the driveway. But to block a driveway to a business is just plain selfish with no regard to other people needing to access to that business. Even if the driver has a 'schedule' to keep, NO excuse to be selfish.

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1:07 pm EDT

UPS unsafe driver

Incident occurred @ providence towers 5001 spring valley road dallas, texas 75244 truck # 671777 pulled down a two lane drive (one lane going each way, very narrow attempting to go into the under ground parking lot of this office building at approximately 11:45 a.M. Today, october 2, 2018. Driver stopped at the sharp turn as he realized the truck is too high. He really should have known that! The entire length of this building has a 'drive' out front - not the busy street, a separate drive/road. All the delivery trucks park there, there are no signs saying you cannot - it is what it is for! Since people are returning from early lunch there were two cars behind me, finally driver steps out waiving at us to move. Everyone starts to back up. The turn in off of the very busy spring valley road is right there and other cars are trying to pull in. This driver then proceeds to back up an moves into the other lane (now he is going backwards the wrong way down that side) he speeds up (backing up mind you!) and goes around me! This forced me up onto the curb to keep from getting hit! There is barely room for two regular cars to be driving beside one another on this drive. The drive then sits there blocking traffic and barely giving me room to then proceed forward down the drive to park - I work in this building. This was an extremely unsafe situation for many people in many ways. I do not know at this point if my tires, my car has sustained any damage. At the least my car is now out of alignment. I never report unsafe drivers of company vehicles but the event was bad enough but the dirty looks and what was angry waving was ridiculous. I want to speak to someone. My name is boo shields. My email is [protected]@gmail.com. My cell is [protected]. I can answer between 4:30 p.M. - 6:00 p.M. Central standard time.

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3:06 pm EDT

UPS store

I will no longer use UPS stores voluntarily as I have had nothing but bad experiences with too many locations. These stores are operated by independent owners and often are neglected of proper up keep.
Case in point would be the lack of employees to help with customers. Another would be the run down computers that are there. Further still is the fact they make you pay $3.00 to self print a pre-paid label that will be sent by UPS.(FedEx prints these free of charge).And this one location had no internet and made me drive to a UPS in a Double Tree hotel lobby( which required parking validation ) in which the UPS in that lobby charged a surcharge even with a prepaid label.
Finally, the stores are simply run down and gross period. The only reason I would use UPS is if I were forced to because I was being shipped something without a choice and even still I might avoid buying products from companies that use UPS in the future. I simply hate UPS.

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12:15 pm EDT
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UPS they forgot my package in new jersey

They scheduled delivery of a television on Friday the 28th. I waited and waited and finally checked the status and it had been changed to "Delayed". I was hoping it would be delivered maybe on Saturday yet still says "Delayed" so I phoned UPS. I am told the package was forgotten in New Jersey and still sits there. It is not even on its way here more than 24 hours later. I could have driven to New Jersey and picked it up in a couple hours yet I am told it is on a truck someplace and they don't have access to it. They are not even sure where it is and will reschedule delivery sometime Monday "hopefully". Dealing with an expensive television I have to be here to receive it so it doesn't get destroyed or stolen sitting outside. So far two of my days have been ruined waiting for this item.. My time is just as valuable as yours.. I find this unacceptable that a package that is just a few hours from my home is going to take several days to get here.. the postal service isn't this inept and incompetent.

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8:33 pm EDT
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UPS release my package to wrong person and refuse investigate

I am not sure exactly where would be the most appropriate place to file my complaint. I googled and found this website. Hope I can get some help from here.

I send my laptop to be fixed by ASUS repair center in Ontario. ASUS have it fixed and sent back to me via UPS Canada.

However since ASUS didn't send to the correct address, I contacted UPS to keep my package at their pick up center: 22 Aero Dr NE. When I got there to pick it up, I was told by UPS my laptop has been picked up by someone else with the photo ID. UPS provide me with the signature as showing below and I can prove it's not my signature at all.

UPS won't allow me to file a claim with them and insist the shipper which is ASUS to file an investigation. When I contacted ASUS, they refuse to file the claim and their excuse is UPS has already delivered packaged.

Both parties were trying to get around of this issue and I feel hopeless and wasn't treated fairly by UPS and ASUS. My laptop got lost, nobody want to even take any responsibility. As a consumer, is there any policy in this country can make me feel being protected?

I have the picking up signature provided by UPS. If it's necessary I can provide with my photo ID signature to prove it's not my signature.

Both ASUS and UPS have the record of my conversation with them.

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8:26 am EDT

UPS delivery driver

I am a retired Ohio State Trooper. On Monday September 24, 2018 at approximately 9am I witnessed one of your delivery trucks, small basic box truck, driving extremely fast.

I have been an expert in field of estimating speeds through my career, and in this particular incident the driver was definetly exceeding the 35mph zone sign.

Also, he cut in front of me to be the first one at a traffic light because he didn't want to be behind the car he was following. No turn signal used in making this abrupt lane change.

This is surprising to me because the standing joke at our facility was that we never had to waste our radar or laser on any UPS vehicle because they NEVER break any laws and are the best drivers.

Well not today. The plate number on truck was PJA8606. The upper left hand number on back of truck was 861573.

This person was definetly in a hurry and his driving reflected this.

Not safe or professional. Sad. To think UPS reputation driving a marked vehicle like a rolling billboard and giving it a bad image.

Thank you. I did not appreciate being cut off the way I was, especially by a so called professional driver.

M. Lemmon

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Update by Lemmon6
Sep 24, 2018 8:28 am EDT

I look forward to hearing from someone soon regarding this matter.

I feel this person should be accountable for actions, or give the position to someone who will drive safer.

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9:41 pm EDT

UPS delivery person refused to knock on consumer door

This writer was exiting the apartment building (201 Ravine Avenue, Yonkers, NY) when the UPS delivery person was observed filing a delivery missed slip. This writer asked the delivery person if he wanted to enter the apartment building so as to knock on the persons apartment door. He replied no as he insisted that he did his job. He exited. I encouraged him to at least confirm that the person was at home before he left but he insisted that ringing the doorbell was all he needed to do. I advised that a complaint would be made. He asked if I wanted the supervisors number and then refused to give it to me as he told me to call the 800 number.

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6:34 pm EDT

UPS three packages that I have used ups shipping have complaints

I wish I could give no star for their service. I have opted UPS for shipping three packages.
1. Lost and not found until today and I missed my very important files in that and they are refusing to give the claim amount.
2. They made me pay twice for shipping and now refuse to refund them back. The package was not delivered on scheduled time and they damaged the bag and everything.
3. My first UPS pick up for UPS is for submitting some insurance documents and the package was not delivered to the location till today(1 month) but the info says delivered.

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5:59 pm EDT

UPS lost package

I contacted UPS because a package was picked up but never scanned and now the package is missing. I tried to open an investigation but they refused saying i needed to provide a phone number for the recipient, which i had explained many times did not have a phone number listed anywhere, that the only way to contact them was through a "contact us" form on there app and no phone numbers were provided. I suggested they put my phone number, or UPS's phone number since it was there package but the supervisor refused to help me, refused to find a work around for the problem and would not open an investigation for a package that they lost.

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11:27 am EDT

UPS driver

Stopped a driver in my small town to get a package while I was at work. I knew that I probably wouldn't be home to sign for it. The driver, who I understand has a time deadline on some deliveries, sat there and started to argue that he doesn't have time. In the time we spent talking about it he could've picked my package. He was very rude and as he drove off he stared at me with a smirk on his face.

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2:48 pm EDT

UPS delivery

My package was left in the middle of my driveway, instead of my porch out of the hot sun, this was electronics from Dish, easily seen from a busy street . I'm not happy !

At the very least it should have been placed on my porch ( out of the elements) I'm not asking they place it in a special box or some keypad to give access to a storage, but really just leave it on the concrete driveway in the mid day heat, when I wouldn't get home for hours ? Ups has had enough bad publicity from them pitching packages ! But to just leave my valuables out in the elements! Ups you can do better!

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9:58 pm EDT
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UPS ups damaged my mailbox and refuses to replace it!

I am finally at my wits end with UPS. on August 3rd, 2018 at 3:20pm Central time, A UPS driver delivering a package to my house HIT and damaged my mailbox! As you can see, the driver bumps the mailbox then gets out his truck, fixes the mirror, adjusts the mailbox and leaves without notice. We were home at the time. It doesn't look like much from our video since it's not the highest quality surveillance system, but when we went to get the actual mail the 'door' of the mailbox was broken off and just hanging on 'by a thread' so to speak. Also, the mailbox itself became very wobbly and unstable off the post. So he balanced it back in place! By the time we noticed the mailbox and such on August 3rd, the UPS center was closed for the day. We tried calling anyway, but of course no answer. So we attempted to contact UPS on August 4th, a Saturday and were told we would get a callback, which we did. We were told to email a copy of the video to him (the manager) and allow a week for them to 'investigate' and get back to us.

That week came and went with no callback and no follow up. We ended up filing a police report for a hit and run for documentation and from that point, I began contacting UPS on a regular basis through Facebook and Twitter and have been getting nothing but the runaround. I have been told on multiple occasions that they escalated my complaint and I would hear something back on X date (usually 1 or 2 days depending on the rep I spoke to). That day would come and low and behold, no call was ever made to follow up. It's been the same cycle or bull and lies with no results. The only follow up I get is when I press on through social media. Heck, they even blatantly lied on one of the messages saying that someone spoke to us - yet we never even received a call, let alone spoke to someone!

It is absolutely ridiculous that UPS is giving us such a hard time to replace property they damaged when we caught the act on video. All this for a $34 (plus tax) mailbox! We have been asking for this to get replaced since the incident happen and we're about to hit the 2-month mark of no results. I have messaged upon messages on Facebook and Twitter with all their false promises. We just want our mailbox replaced so we can stop using the one they broke that we had to 'jimmy rig' to work properly. I'm guessing this is the normal standard because upon a little research I see UPS has a history of damaging peoples property and not fixing/replacing it. UPS even had the nerve to tell me to file a claim with my insurance company. Why would I file a claim with MY insurance when UPS was the cause of the damage?!

Here's our video evidence of the UPS driver hitting the mailbox and actually going over there and fixing the mailbox to balance on the post (no, the driver did not notify us of the damage, just hit it, tossed the package, and left - yes, the other camera caught the driver litterally dropping the box on the ground, which was heavy, rather than placing it as my normal drivers would do): https://youtu.be/OXa72TTNBOA

So shoppers BEWARE! If you can use any other shipping service, do it. Avoid UPS if it's an option! Before this incident, I had never had any issues with UPS. Now, because of this incident (with a driver who wasn't one of my regulars might I add), I lost total trust in UPS. Not because of what happened, but by how it has been handled. The dishonesty of the customer service and their lack of initiative to repair the damage they did is simply offputting and unethical business behavior on their part. So BEWARE OF UPS & THE WAY THEY TREAT THEIR CUSTOMERS because from what I'm seeing, they honestly don't care.

See all the photo evidence of the damage and chat conversations with UPS in my blog post here: http://bit.ly/2Nq9GWl

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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