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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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5:16 pm EST

UPS driver

Driver Eric Cole in Kansas cit, y Missouri is the most miserable, rude, and bigoted person I've about ever dealt with. Customers shouldn't have to put up with this individuals poor attitude, and poor service. I have to deal with this sad excuse for a driver on an almost daily basis. I must say that he is the absolute lowest point of my day! This guy is a serious problem in need of an attitude adjustment.

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4:10 pm EST
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UPS driver was going 70 and 80 miles an hour in a 50 zone

As I drive on a HWY in Michigan City this driver passes me and every single car and semi around. Each day.. I made a complaint there goanna chat with him. Not suspend or fire him for breaking the law.. I'll take a video Tomorrow w to see if there is a difference. Yes I have it on tape. His plate number is A20114 #IndianaStateTroopers
I have called four times about this and today was the first time they responded. Thank you for putting us at risk...

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1:05 pm EST

UPS driver

Our Driver is [name removed]. He is dropping our packages off outside the building on the ground even when the door is open. He is very rude. He'll bang on the side door if it is not open. He is also throwing the packages and the items are getting damaged. Today, we left the cart outside empty for him to put the packages on it. He threw half of them on the ground and said he didn't have time to put the boxes on the cart and drove off.

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3:47 pm EST

UPS product delivered to wrong address

January 29, 2018
Package was delivered to wrong address.
My address is:
606 Steinhagen Rd
Warrenton MO 63383
Package was delivered to:
606 McKinley
Warrenton, MO 63383
Tracking no is: 1zy4v3151311368932
Luckily the Meals on Wheels person came to MY house and told me it had been delivered to 606 McKinley.
I had to go pick it up myself.
Maybe I should be pd for the delivery!

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11:52 am EST
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UPS ups driver

January 29, 2018 10:40-11:00 a.m.
2300 Block of Damen Ave. Chicago, IL
Alley Located West of Damen Ave.

Truck License #FP 9037

UPS Truck blocking alley making deliveries to the One Hour T-Shop, (even though there is a loading zone in front of store on Damen Ave.).

We waited 20 minutes for the driver to finish his delivery. The driver wanted me to back up so he can go thru Damen Ave., instead of making a left and he would go thru Fullerton Ave.

Diver mentioned that he gets paid by the hour and could stay at the alley all day long, he couldn't care less.

Another resident was behind the UPS truck, she needed to get out as well.

The police was called and the officer directed "traffic" .

This is not the only incident, it is almost everyday that we need to wait 10 to 20 minutes for the UPS driver to finish the deliveries to the One Hour T-shop.

Please let your drivers know that they should not block alleys and to move promptly when they see another vehicle trying to get thru.

Thank You,
Alma
2342 N. Damen

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3:42 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS ups package deliverer

I saw Donald Hicks during Christmas smoking marijuanna with his helper. This is why he is last one in. He needs to have a drug test in order to operate that company truck. This is putting people at risk and the company name. He works in Dallas Texas Chalk hill location, part time temporary cover driver. Please seek attention immediately . This would be a bad look for the company. I assumed he would be gone after the season but he is still at the company. I will keep reporting until something is done.

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1:33 pm EST
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UPS ups pickup

I am trying to return an item I purchased from Amazon for the past 2 days and UPS has made the experience a living disaster. On the day of the pickup, I was home the whole day, sitting in the living room where front door is. I even put up a big note in front of my door saying I would be home the whole day. However, the driver just left the tags and reported there was no answer to the door. When I called UPS, the store manager wasn't helpful at all, but rather accusive. She told me that "they can not come back today, and also they can not call customers, nor they can not knock on the doors hard because neighbours would complain". She asked me if I didn't ever leave the room to go to the bathroom and told me that may be why I missed the delivery (of course I went to the bathroom. They do not give you a time window for the pickup, does UPS expect its customers to sit still in front of the door from 8am to 5pm for the pick ups?). She told me the only thing I could do was to reschedule, but that really didn't solve my problem because I would have to go to the bathroom the next time I schedule a pickup too! Then I called back the customer support, the representative was kind enough to reschedule me a pickup for the next day and put in a special note requesting the driver to call me if that's possible. So the next day, I sat in my living room the whole day with my front door open whole day because I didn't want to miss the delivery, and no one showed up! I called UPS again, and it turns out that a pickup was not arranged at all. This a ridiculous experience that made me spend 2 days sitting around waiting for a UPS delivery person to show up and having no result. UPS has a horrible customer service and a terrible way of managing things. When I tried to file an official complaint for the whole thing at the end of all this, the representative I talked on the phone informed me that "my complaint about the situation is resolved, whether I like the outcome or not". Way to go UPS.

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3:19 pm EST
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UPS deliveries

I reside at 106 Aldbury ROAD, Columbia, SC 29212. For years now we are constantly receiving packages clearly addressed for 106 Aldbury COURT. We have caught the drivers when we can and complained to no avail. The drivers do not ring the doorbell, so often times we do not find the delivery until later or the next day. It is time for this to stop! Please instruct your drivers. I am no longer delivering your packages for you! Thank you, Stephen Stokes

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1:32 pm EST

UPS driver parked blocking handicap space

On 25 January 2018 at approximately 1550 I pulled in the 7-11 on the corner of mounting vista and Russell in Las Vegas. I am handicapped and was denied access to the handicap parking space by UPS truck number 141445.
The truck was parked blocking both the parking space and the stripped area because this inconsiderate driver parked sideways across both areas. There were three other regular parking spaces next to the handicap space he could have utilized.

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12:55 pm EST

UPS official document destroyed in carelessness

January 26' 2018

My official document has been destroyed. It was an official government receipt. the letter has been crumbled, envelope damaged and unreadable.
The receipt is vital for me in continuing my lifestyle but UPS service have neglected in delivering a government official document with a clearly written IMPORTANT INFORMATION ENCLOSED.
This has been a disgrace to what UPS stands for in United States. It violates customer rights and regulations.

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5:49 pm EST
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UPS amazon return package pickup

Case number: 1-[protected]

UPS delivery facility with issue (as provided by customer service call center)
1245 Hammerwood Avenue
Sunnyvale, CA 94089

1/10/18: supposed date of first pick up attempt by UPS (as informed based on the first call made on 1/17 detailed below). I was home at the time and there was no ring or knock on the door.

1/17/18: 1st customer service call to UPS at [protected] - was informed that a delivery attempt was made on 1/10 and it is noted in file that "customer decided to keep packages", which is false as I never came into contact with any UPS personnel. Was informed that a note was left for the delivery facility and they will reach out to me regarding next pick up.

1/19/18: 2nd customer service call to UPS - was informed that they don't know why the package was not picked up as they had left the note for the local delivery facility. Was once again informed that a note was left for the delivery facility and the local facility will reach out to me regarding next pick up.

1/23/18: 3rd customer service call to UPS - escalated non performance of package pick up to supervisor. Was informed that the customer service call center has already contacted local facility and will insure personal pick up on 1/24/18.

1/25/18: 4th customer service call to UPS - Notified the customer service center the packages were not picked up on 1/24 and was informed that an attempt of pick up was made at 4PM PST when I was physically at home. I requested that the local delivery facility provide me with confirmation call within an hour to confirm they will pick up the package tomorrow on 1/26.

Still pending confirmation call from delivery facility and resolution at this point. I would like my packages to be picked up or be provided with an alternative way to return the package at this point with no cost and minimal hassle.

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8:56 am EST
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UPS unsafe driving by a ups truck

I want to report unsafe driving by a UPS tractor trailer.
The incident involved a truck pulling tandem trailers, and the license plate on the rear trailer was 234646 (there may have been a letter before these numbers, but the plate was dirty).
The incident occurred this morning (1/25/18) at 8:45 AM in Charleston, WV.
The truck was moving South on I-79, and when I-79 merges with I-77, it drove into my lane (the far right lane, coming from I-77 South) and ran me off of the road. I had to drive fully onto the berm to avoid being run over. I of course slowed down (since I was driving on the berm), then move back into traffic behind the truck.
Less than a half mile later, I-77/I-79 then splits to merge onto I-64 West, moving toward South Charleston where there is a UPS depot. The truck is in front of me in the far right lane still, with large signs saying that the lane will end. The driver apparently didn't see or care to read those signs, and waited until the lane ended, then abruptly swerved left into the next lane, cutting off another car that nearly lost control and crashed.
I'm not sure if this driver is new to driving, not used to pulling tandems, or simply has no regard for safety. In any case, this person needs to be pulled from the road for retraining or termination before they kill someone.
Thank you,
[protected]@frontier.com

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5:17 pm EST
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UPS didn't pick up package

I heard the front gate so I got up to check the door and as I opened it I seen the UPS guy running away. He made eye contact with me as he drove off and left my package behind. Later I found a return sticker in the front yard. This package was supposed to be picked up today and now I'm an additional 3 days behind due to the weekend and your driver's irresponsibility.

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8:35 pm EST
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UPS driver

This driver accelerated the gas and clearly ran the red light. The light was red at least 2-3 seconds before he approached the light. The driver following close behind also ran the light not knowing that the light had turned. This was not running a yellow light.

I was the passenger as my teenage son was driving. I was just explaining to him minutes before this how you can miss seeing a red light if you are too close to a big truck.

This happened on Monday January 22nd 2018 in Jacksonville, Florida. Heading east on Beach Blvd.

I have footage from my dashcam and a photo of the driver that was taken when we caught up with him in traffic.

Thankfully an accident did not occur, but it could have turned tragic very quickly.

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3:13 pm EST

UPS rude road raged driver

One of your drivers cut off our car while my girlfriend was driving. They almost crashed into us because they wanted to illegally cut us off and turn in front of us. Luckily my girlfriend braked in time and we didnt reck with our kids in the car. Then the UPS driver had the nerve to pull up and cuss at us before he sped off. I dont think your conpany would approve of this employees actions. We followed him and took a picture of his license plate. Hopefully that will be enough proof to identify the driver. Ive attached a picture of the truck.

License plate # 7Z37364

Thank you for your time.

Sincerely,

Nicholas Dugan
[protected]

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12:44 pm EST

UPS driver posting pictures of his truck on facebook

I was told that this guy named Byron Clay Crouch worked for your company. I would like to stay private or not have my identity released in any way. He posted the below picture on Facebook of a truck I believe driven by your company. Not very professional nor pleasant to look at. As you can see there is blood seen pouring out of the truck and this should not be posted on Facebook. I'm sure if you pull up his Facebook account you will still see it there.

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11:57 am EST

UPS drivers

Your drivers are rude. And they are not considerate the driver of the UPS truck with the license plate zbs 7025 on Friday January 19th 2018 was rude. Instead of pulling over into multiple parking spaces he decided to park in the middle of a one-way street that was small and not move and then he saw me and he saw how upset I was and he continued to take a slow time on purpose

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12:41 am EST

UPS pick-up box return for amazon

Told to be at home for Ups to pick up Amazon return. Rearranged whole day 2 b home, never far from front door. No one knocked, no door bell rang. 2:30pm email saying driver tried to pick up but package wasn't ready. ? Also he was supposed to leave a label and didn't. Multiple calls to customer service, reassured driver would return tonight. Never did.
TERRIBLE!
Tracking: 1Z9758R57806550418

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10:23 pm EST
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UPS delivery of a tv

The tracking number is 1ZWF25470393411424. The UPS number is [protected]. My name is Denise Rajpal and the address for delivery is 108 Pulaski St., Brooklyn, NY 11206.

My TV should have been delivered on January 12, 2018. Surprisingly, the entire family was home and the driver noted at 7:54pm that the customer was not at home. This was not true. We were waiting for the package. The doorbell never rang. The next morning I found the notice stuck on the door.

I pulled up my email and checked the tracking number for my delivery. It was out for delivery January 13, 2018. I stayed home all day. At about 5:00 - 5:30pm today I made my first call to UPS about my delivery. I was told that it will be delivered today. I explained to the gentleman I spoke to about the incorrect notation that the driver wrote about the customer not being at home to receive the delivery. I explained to him that the doorbell never rang. What he told me I was appalled. He said that they are not supposed to ring the bell because it could be very loud. They are supposed to knock on the door. I asked him if this is something new. I also asked him if there is a doorbell why would the driver choose to knock on the door. I could be in any part of the house where I may not hear knocking on the door. Sorry I did not get the name of the gentleman I spoke to first.

At 7:46pm I observed a UPS truck on my block about two houses before my house. Two males were making deliveries to two or three homes. I thought I would have been their next delivery but they both got back into the truck and drove off.

I called again at 8:00pm and spoke to Raphael to enquire about my delivery. Again, I was told that it is out for delivery and they cannot give me a time. I checked the tracking number for my delivery and it said "out for delivery."

I called again about 9:15pm to question where is my delivery. Once again I was told that the database shows that it is still out for delivery. The gentleman took my phone number and advised me that I will receive a call on Monday to find out how everything turned out.

I was still waiting up to 10:30pm when I checked again my tracking number only to be surprised that the delivery date had changed to Monday January 15, 2018. I waited all day for a delivery to no avail.

I am extremely disappointed and upset over the customer service I received from this agency. The driver was out all day yesterday and never delivered and out again all day today and no delivery.

I will also file a complaint with the Better Business Bureau because this service is unacceptable. Customers pay to have items delivered...they are not delivered for free.

I would hope that someone gets back to me at their earliest convenience.

I can be reached at [protected].

Sincerely,

Denise Rajpal

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6:35 pm EST

UPS lost shipment again

I need to make a serious complaint of UPS service. I had a custom print package with tracking number xxx which was delivered to wrong address and wrong person on Dec 22. I follow your instruction to contacted the sender and they redo the print and resend to me by UPS again. when I got the new tracking number xyz, I keep follow the delivery status again. on Jan 10, I find out UPS notice at mail room inside my building and said they can't delivery due to nobody at home and will try to deliver again on next business day. Since the shipment was totally delay due to the previous lost shipment, therefore, I need to go to work and can't stay home to wait for the shipment after Christmas and New Year holiday. so I call UPS customer service immediately and tell them that I am not at home during office hour. I want them to send it to my office. customer service said that they can't do it. so I said that just leave the package at UPS Access Point location and I will go and pickup by myself. the customer service said that the best way is write the message on the back of the notice, when the driver come again on the next business day, he/she will see it and follow the instruction. she can't do anything and suggest me to write the note to the driver. so I follow the instruction from your customer service.

today when I come home after work at 6.10pm, I check the UPS notice and find out that it's nothing change. no driver read it or reply for any further action. it looks like the driver still not come yet. so I go up to my floor and check the delivery status. it shows that it was delivered at 6.05pm and the package was just left at the front door. I already check the front door of the building and mail room inside the building when I back from work at 6.10pm. it is no UPS package anywhere. also, it is a high-rise apartment, front door is the common area for all the public, it is so irresponsible to leave a package at front door. it is unacceptable and unbelievable. please understand that it is a high-rise building with more than two hundred units. also, front door at the building is public area for everyone who walk on the road. I keep follow the delivery status and contact your customer service because I know that I wouldn't be at home when driver comes again. you guys refuse to change to deliver to my office and let the driver knows to leave the package at Access Point location, just tell me the best way is to leave the instruction to driver on UPS notice. However, the driver never read it and just leave the package at public area.

so I call UPS customer service again, your customer service says I can't do anything because I am not the sender. I must contact sender to report lost which is exactly the same process as the previous shipment. It is the dead loop of send and lost situation by using UPS service.

I will post my case to most well known social media and let everyone know how bad of your company service give to receivers. I did a lot of online purchase, all other courier companies did very good jobs. Just like Fedex, if they can't deliver any package, they just leave me a note at mail room inside the building and ask me to go to pick up at their location. they will never leave any package at common area. sometimes I saw the delivery guy from Amazon who keeps calling customer at my building front door and try to contact customer to come down to pickup the package. However, UPS driver never calls me and customer service refuses to follow the package even just a message to leave the package at their Access Point location. It is so sad and disappoint that who is using UPS. UPS is the worst company that I deal with, the worst delivery service, the worst customer service.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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