UPS
reviews and complaints

Tracking Numbers:
1z58e8370385726606
1z01315e0300054524
1zy8x5650345011264
All I want to ask UPS is how are you guys staying in business? After my UPS experience, I would never use UPS to ship anything. By the way, UPS was the only ones having trouble locating my address; Amazon, FedEx, and USPS all have found me. The other companies driver cared to ensure the successful delivery. I have read all the shipping updates for the above deliveries and none of them indicates that UPS is at fault even though all the mistakes were made by UPS, this made me more angrier. My building is brand new and when my shipment could not be delivered on Monday, the driver noting "incorrect address, " I called the customer service and provided directions to my building, to use Google Maps, and my phone number for the driver to call when he or she gets lost. The following day, Tuesday, I again get a notification from Amazon that the UPS could not deliver my packages due to incorrect address. I called the customer service again to find out why UPS driver can't find my building even after I have provided directions; West bound Tomball Parkway Service Road, in between Hollister and Beltway 8. I was told by the customer service representative that someone from the UPS Stafford location will be calling me back in an hour. I did get a phone call, and the female caller said she sees the problem and will make changes. She didn't tell me what the problem was. I assumed all is taken care of and that I will be receiving my packages. On the same day, I called the customer service again to check to make sure my other tracking numbers will be delivered with the "correct changes." The customer service tells me that the package will be delivered to the new address which is totally different than my address. I didn't provide any new address. I am figuring that the caller looked up my name in UPS database and found the address associated with the guy with the same name and printed out the new shipping label to a guy with my name's address. I asked Customer service to have someone from Stafford location to call me. I spoke with a female caller (Lakisha?) who was very nice and apologized for the mistakes. I asked her for the female caller who made changes to my address, Lakisha informed me that she didn't know who the employee was. Lakisha gave me a phone number to call in the morning to let the supervisor know and foe supervisor to relay the directions to the driver. On Wednesday morning, I called the Stafford location and a supervisor said that my packages has been transported to Willowbrook location and provided a phone number to call. I called the Willowbrook location, and spoke with Ava, who helped me. I asked for a supervisor but Ava insisted that she can help me. Ava did help me by relaying my directions to my building to the driver. I finally got my packages but the shipping boxes were torn and crushed. The torn side was taped up and was barely holding on. I have never received UPS delivered packages not crushed. I just don't believe UPS package handlers have pride in their work. When I pointed out about the torn and crushed boxes to the driver, he said he hated delivering boxes looking like that. He also said his UPS map app put him on the other side (east bound/the odd number address) Tomball Parkway. I asked him if he hadn't got my directions, he didn't respond. He said he knows where it is now. Afterwards, I looked at my Amazon account and discovered another UPS delivery couldn't not be delivered due to incorrect address. I called Willowbrook location about my undeliverable package. I was talking to another female and I was trying to explain then Ava recognized my voice and took over the call. Ava said the package was labeled 17200 Tomball Parkway and was in transit to be delivered. I told Ava to correct the address on the shipping label to my address. Ava said she would take care of it. I thought all was taken care of then I received a call from Willowbrook location at 7:51 pm, the caller asking if 15200 Tomball Parkway was the correct address for my package. I just about lost it. I asked her, if right hand doesn't know what the left hand is doing. So, I will ask again, How are you guys staying in business with poor services, crushed box deliveries, and driver's who don't care about making the deliveries?

Please contact me if you want to discuss this matter in person.

Shawn Kang
[protected]

We have a woman deliver packages regularly; she always just drops the packages and almost runs! Today I left her a note to deny a package; she left a note saying 'done'! and then left the package! Is she learning impaired!? I have asked her to ring the bell; she says she does, but she is lying! I'm sitting occasionally and can see the front door; she does not ring the bell; she drops the package and takes off! How does she know something is not fragile! I want a report filed on her and I want a copy via email: [protected]@icloud.com
Thank you,
Crickett S. Reed

UPS Delivery Truck was pulling up to UPS store at 848 Dodge Ave in Evanston Illinois at 4:00 on on May 2, 2019. He was driving on the pedestrian walkway and almost hit me as I stepped out of the store. He parked and said that is where he has to put the truck. His tires were on the sidewalk and the speed that he approached was too fast to have stopped for me if I hadn't seen him.
Plate # Illinois 34 118
Truck # 162681

On 4/30/2019, the UPS delivery driver pulled into my private residence driveway, which I was told by a supervisor was against company policy. I went outside to ask him not to use the driveway, and he asked how he was supposed to deliver my wife's packages as we live on a dead end street.. I informed him of your policy and told him he needed to either back up the street (which only has 4 houses) or back down the street after the delivery as all the other drivers have done. The driver then threatened to not deliver our packages because I won't let him use my driveway. In addition the packaging was damaged, but I will have to wait until my wife opens it to see if there is any damage to the contents.

Please contact me at [protected] to discuss a resolution.

Gary Webb

Heard noise st door, opened it just in time to see ups driver get in truck, he looked at me as he drove off, my package had bn torn open and 1 of the 3 items had bn opened bc the lid was not sealed nor completely closed. I had ordered 3 containers of a mint Julio facial mask, one was opened, for some reason, the driver had wrapped the box in a white fitted bed sheet, strangest darn thing iv wer experienced in all the many multiple times iv received packages from UPS. The driver didnt ring doorbell etc., I just happened to hear the truck pull up,

While traveling north bound on Colorado BLVD in Denver Colorado on April 27, 2019 at 5:27 pm we were passed by a UPS truck with the following identification license plate number BBQ-105 CO FLT - Truck Number 168713. The UPS driver driver was speeding and shifting multiple lanes, while cutting people off. It was particularly concerning as one of the vehicle that was cut off was a motorcycle. The UPS truck appeared in a hurry and disregarded traffic laws.

All deliveries are to go to the rear door marked "OFFICE".
On 4/26/2019 packages from UPS were left at the front door and some packages went missing. The usual driver always delivers to the correct door but on this date a driver
left the packages at the front door where it is NOT safe to leave anything. It is clearly marked with signs to deliver to the rear.
I had a package going out but because the driver did not deliver to the correct door,
I was not able to send out the package.
It is extremely IMPORTANT to deliver to the correct door as package theft is common in Eugene. Please notify ALL your drivers that ALL packages at ALL times MUST be delivered to the rear door marked "OFFICE".

My name is Stephanie Sampson. I was to have a package delivered to 6220 Tucker LN Union City, GA 30291 between 11am-3pm on 4/26. While waiting for this package, I received an email @ 1225 about a missed delivery. I am very upset about this because I was home to receive this package. At no time did I hear anyone knocking on my door. The next delivery date on the info notice states Monday 4/29. I called custmer service numerous times and spoke with an assistant manager and manager. Due to no fault of my own, I feel that I was delivered an injustice because of the driver's poor attempt of delivering this package and not knocking on my door. I was told by one person I will get my package today and will recieve a call back within a hour. I called UPS back because I never received the call back. I spoke with the manager and was told there was no guarantee that I would possibly receive my package today. This is very poor customer service and need to file a companint in relations to this issue. My tracking number is 1zw490240318514792. This is so unfair and very poor customer service because I feel I was getting the run around and no one was accomodating at all. The driver was wrong because he failed to knock on the door. The representative, supervisor, and manager made no attempt to get this matter resolved. I still do not have my package and do not know when I will receive this package. This type of customer service is not good and I am extremely disappointed in the servcie that I have been dealt.

On 4/24/19 at approximately 11am a UPS driver delivered a package to my neighbor. My driveway was JUST paved at 10am on 4/24/19 and was blocked by trash cans, but the driver decided to turn around into my newly paved driveway anyway and left tire tracks. It took me 25 minutes to get in touch with a human to report my complaint, but finally did, but the representative sounded like he was at a far away call center.

I will NEVER use UPS again!

Mary: [protected]

I need to leave delivery instructions for signed delivery... My regular driver is great...in past subs have not always delivered... Go to wrong entrance... Need to go to entrance with mail boxes go to pin pad put in 0215... They actually left note on wall one time unable to deliver... Never buzzed apt... Did they think I would have a psychic moment... Also still waiting for supervisor call back... That seldom happens... Soooooo frustrated... Dealing with car reps in philippines is a challenge.. Leave u on hold for a half an hour... And often do not get info correct.. Please help

I sent my daughter a birthday gift through a jewelry retailer. The box had the wrong house number on it but UPS shows they delivered the item to the address on the package. How is this possible when there is no house at the address the shipper listed? The jeweler will not replace the item because UPS say they delivered it without signature but there is no house at the street number marked on the package. When I called UPS they said they will make an attempt to go back to the address and pick up the package but hello! There is no such address on my daughter's street. They said if the driver can't recover it then I have to go back to the jeweler to order another and they are not responsible. What should have happened if the address was bad is that the package should have been returned to the shipper. Aggravating to say the least and expensive to replace the personalized item.

The driver assigned to my address refuses to deliver to my address after 11 a.m. - we don't open until the afternoon as we service customers who are professional entertainers and technicians who have late hours. Although the driver has returned for other units in the afternoon - he refuses to do the same for us. He is called "Judge" and he gives his phone number to the other units - when one of my neighbors gave me his number - he had my number blocked. We have no idea why he is hostile to us. But we never get our packages he always leaves them with a neighbor - and we are not interested in putting them out any longer. We want our UPS driver to deliver to our address after 3:00 p.m. in the afternoon. If this is not possible we will do our best to switch all of our shipments to other carriers. Thank you for your help. BTW - we do not have any trouble at all with Fedex getting our packages.

We moved to this area a year ago and have had terrible service here. My wife is retired and is home 95% of the time and she has been home when ups driver posts a note on our door saying no one was home... But this was not true. I realize some things need signing but if the driver does not hear a doorbell... He just leaves and this has been difficult for us to obtain our items. Recently my wife ordered champagne and I realize it needs to have a signature to release it, but yesterday she was home all day... As a matter fact, she had a window cleaner working around the house so his vehicle was in the driveway... Delivery was "attempted" but all we got was the notice on the door saying they would try again today... So now she is sitting a home waiting the entire day for this delivery as we need the champagne of an upcoming wedding! I am only voicing my complaint because I have to deal with her frustration! Richard french dds

On March 30, 2019 I returned an iPhone 10X through UPS, (wrapped in bubble wrap and inserted in a plain, cardboard box) to Verizon Wireless. At least I thought I did. I placed the box with a mailing label provided by Verizon, in a UPS mailbox at Pacific and Sunset St in Rocklin, CA. This is a busy intersection and the box said the next pick-up would be 4:45 PM. I placed the box in the mailbox at around 2:00 PM. Within five days, I started receiving texts from Verizon saying my phone - which was less than a year old and in perfect working condition - had not been received. These messages kept coming for two weeks even though I was out of the country. I called Verizon and found out that the tracking number had never been scanned. There's no record of the package. This phone is worth over a $1000 and it's no small matter that it was stolen. There's no way someone could break into this box, at this intersection, without someone seeing something. I believe that UPS driver took the package and never activated the tracking number. It does no good to have tracking numbers if the UPS driver is not honest. And in this case, the driver was not. I will be very hesitant in the future to use UPS for any type of shipment - including my business. The tracking number never activated was: 1Z4E9W390623092122. I also intend to make a police report.

Speeding UPS driver on Shadybrook Drive in High Point, NC, 27265 on 4/10/19 at 5:20 p.m. License number ZC 9917. Speeding in front of school in turn left only lane. Kept speeding to rush in front of car to get in straight lane. There were signs warning it was a turn only lane. Needs to be reprimanded and taught how to drive properly!

Patricia Lentz

I was anticipating a shipment on Friday March 29th, 2019.
Perishable shipment was NOT delivered until Saturday March 30th!
Contacted your company, Rep said it was VOIDED on the 29th, Why?
Shipment valued at $6, 897.00! Contacted Pharmacy, Insurance company and your company to notify of such a SERIOUS error.
PLEASE, don't let this happen again with ANY perishable packages!

Did not have "suite" listed (no suite, etc., was appropriate) — no effort / attempt was made to find better address or deliver pkg - no phone call, no e-mail sent. Apparently did not even load the package on the truck — Driver would have known what to do with it as we get UPS and other shipments all the time.

Also, there is no disclaimer that the "Suite" line is mandatory (SOMETHING could have been added).

tracking #s:
1Z5562520376852298
1Z5562520376852305

Shipped from: SAINT PAUL, MN, US
To: Little Rock, AR (this is where the error message was noted)

"The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / The package will be returned to the sender."

I ordered from Amazon, I am a Prime member and pay for this service.

This package has gone to the West Sacramento Carrier Facility 3 TIMES!
There is NO excuse for this level of service.
Look at the tracking, this package is going back and forth between carrier facilities:
Why is this happening? Do you have employees that don't pay attention to where the package is going before it is put on a truck? We pay good money for next day delivery!

VERY FRUSTRATED CUSTOMER!

Was tracking my package, 1Z55R2410217755489, which arrived at the Phoenix facility at 0446am, April 3, 2019. It then departed the Phoenix facility approximately 20 minutes later, April 3, 2019. THEN, it returned to the Phoenix facility 10 minutes later, April 3, 2019.
So now, it's April 8, 2019, 408pm and my package, which by the way was a guanteed 3 day delivery, is STILL at the Phoenix facility, and no one can tell me why.
So now I want a answer, and I want it within the next 6 hours. You received my package and for whatever reason, it is not being delivered. Answers please.

Plain and simple. My package (birthday supplies for my grandson) was delivered to an incorrect address. I provided correct address and double checked to make sure. I called. The person I talked to informed me of the mistake and that the package was delivered to incorrect address. She put a "claim" into the investigation department and I was told they would call me the next day at 8:00 am. No call. I called them and was told they tried calling at 7:00 am. I have a cell. It did not register a missed call nor where there any messages. I was told they would call me back sometime that day. I waited until 1:00 pm. I called them back again. I was told there was an active investigation. I informed them that I needed more information and asked to speak with the investigation department. She told me they would call asap. I finally got upset. I did get a call back in about 15 minutes this time. I was told that they would send a driver back to the address that the package was delivered to find out if it was still there and they would email me when it was located. Surprise surprise. I did not recieve an email. I called back again. This time I was informed it could take up to 8 buisness days. I replied unacceptable. I asked to talk to the investigation department and was told they were all gone home for the day. Surprise surprise. I then asked if they would be open the next day (saturday). I was told yes. When I called all offices are closed for the weekend. Surprise surprise again. I did have the choice between canada post or ups for delivery. I went with ups because they were a little cheaper. I guess you do get what you pay for. I will never ever use ups again.