UPS
reviews and complaints

I am writing regarding tracking number 1Z57W07Y0334358662. I have contacted your Customer service over 12 times since 5/23/2019 to have this package corrected and delivered to an Access Point. I was promised by the 800 number reps, their supervisors and the Station agents that this situation would be resolved on several different dates. IT WAS NOT RESOLVED! In fact, no one authorized the pkg as a hold for PU, however your local station agent took it upon herself/himself to change the service to a hold for pick up on 5/29/19. THE AGENT WAS CLEARLY INSTRUCTED VIA PHONE ON 5/28/19 AT 3:12pm BY MYSELF TO ENSURE THIS PACKAGE WAS TO BE SENT TO THE ACCESS POINT THE FOLLOWING DAY FOR PU. SHE DID NOT DO WHAT WAS REQUESTED AND NOTED IN YOUR SYSTEM BY VARIOUS OTHER CUSTOMER SERVICE AGENTS. INSTEAD SHE TOOK IT UPON HERSELF TO MAKE IT A HOLD FOR PICK UP AT HER LOCATION. TOTALLY UNACCEPTABLE. Because I am sick to death of the level of incompetence in your customer service I have stated clearly that no one is to change anything now. The recipient is taking a car service to pick it up from the local station. DO NOT DO ANYTHING ELSE UNLESS YOU CONTACT ME FIRST! I AM TIRED OF TRACKING DOWN THIS PACKAGE AS A RESULT OF YOUR EMPLOYEES COMPLETE INEPTITUDE. I will be sending the receipt for his travel expense to your corporate headquarters. I have spent days and hours on the phone and in email trying to get this rectified but your customer service reps failed at every turn. The lack of follow up is astounding as well as the sheer incompetence at every level. I will document everything directly to your CEO. As a UPS Customer I am shocked at the failures by your company in this instance. As a former Operations Manager with 17 years experience with your competitor I cannot comprehend how this many failures and no follow up could occur. I expect this matter to be fully investigated and those employees who failed to do their job be held accountable. As a licensed attorney I will no longer utilize your company for any important shipping matters as you have eroded my confidence and trust at every level.
Sincerely,
Tracey D. Bernitt, Attorney at Law
[protected]@gmail.com or [protected]@aol.com
[protected]
[protected]

I have a complaint about a UPS driver in my area of East Montgomery.
The driver was a (Black) woman.. and unfortunately I was not able to get the license number of the truck. Not sure if there is a way to track what driver it was.
It was 1:50pm CST and the location was off of the road 876 N Eastern Blvd, Montgomery, AL 36117. I was stopped at the light turning right and the UPS truck was behind me. She started honking the horn for me to go but I could not pull out as there was traffic coming. She proceeds to pull around in front of me then pulls out into the road with on comming traffic! Absolutely Insane that an employee would drive like this! I really hope she is not the cause of a serious accident one day... its so sad what some people have become!

UPS send an email with a 4 hour delivery window before each delivery (in a software they call "My Choice"). Yesterday 5/29/19 this happened for the 3rd time this month; and, because there are people literally following their trucks-and pirating the porches of our entire street for packages left-they simply walk up dressed in brown; and pick up my package or my neighbor-the whole street and neighborhood's packages, and these folks are know as "Porch Pirates". I had a long talk with the driver and told him I didn't appreciate having to wait all day for delivery when he was literally 1 block away 5 hours earlier-they send a map of where your delivery is-it was truly ONE block away-and the nomenclature said "Almost there"...5 hours later he shows up near 8 PM. This last time it was urgent overnight medicine-and had it been stolen-I would have had to go without it-they don't replace medicines these days-not all of them-back to yesterday, an air filter delivery-expensive-an email again for 10 AM- 2PM-this driver arrives at 73 PM after I stayed away from my work again all day! We will boycott UPS and promote their misdeeds publicly if every assurance isn't met that this never happen to anyone ever again;I also want full recompense for my 24 billable hours lost sitting home because UPS can't get their software right-and their drivers are discourteous, rude, and belligerent.

I appreciate your time to take the appropriate actions...

my driver keeps leaving my packages a half block down the road, which means I have to walk down and get it, some times he leaves it there late and if rain that night too dam bad, i have my name and address on my mail box, I have a lot of medicine delivered and don't like it going to the wrong address, since he does not come at a certain time I have not been able to catch him my address is Allen Gross 249 Anderson county road 310 frankston texas 75763 phone number [protected] thank you very much

Driver Kovacs intentionally struck my vehicle while i waited for him to back into a space at my residence. He had a huge parking lot to back into; however, he decided to coast up to my vehicle with his clutch out for some crazy reason. There is no excuse for a driver to deliberately run into someones car when he had enough room to back up.
He stopped 8 feet away but didn't back up.

Reference number is 1-[protected]

My phone number is [protected]

On May 23, 2019 the UPS driver left a package on the back of a pickup parked in our driveway instead of bringing to the porch. It was set in a location that it could have fallen on the ground and sustained damage or been stolen from easily (it was left on the back corner of a pickup bed on the top). The tracking number on the shipment was 1Z442R340261242576. I did not recognize this particular driver. We have never had any trouble with any of your company's drivers in the past. We do have 2 dogs but they are not mean dogs...they are a lab and a cur mix. I would like to have future shipments taken to my front porch and left. Thank You!

On 5/22/19 I was going to work and saw a package on the ground below the mailbox. It was dark and I picked it up and it was my mail order medicine. Tracking #1z306448p21545. I don't appreciate the package just being thrown on the ground. This medicine is expensive and anyone could have picked it up. The date of the delivery was 5/21/19 at 04:17:47. I want someone to be aware of this for future deliveries.

On 5/22/19 at approximately 2:05 pm, I was driving south on Washington Street near intersection of Colorado Blvd., Denver, CO. The UPS parked the vehicle in such a way that no one could get around it. I looked for the driver and after a few minutes, a woman exited the vehicle and proceeded to delivery packages at a few addresses while the vehicle continued to block the street. There were no driveways in which to turn around. Because this was the end of the street, I started backing up although there were cars parked on both sides of the street, so I wasn't able to turn around. After I got to the end of the block, I was able to turn around and proceed in a different direction.

The driver saw me sitting there and made no effort to move the delivery truck to the end of the street where there was room to park.

Cheri Cohn
[protected]

We are totally disappointed with the latest shipment of our boxes to our home in Newton NH.

The boxes were heavy duty and yet totally damaged by UPS. Not only were they damaged, but also left out on the ground and in the rain when they could have been placed on an entry door just 1 foot away and totally protected from the rain.

Please view the attached photos of the received boxes.

Dan and Kathy O'Brien, 1 Hickory Road, Newton, NH [protected]
Receipt ID [protected]

UPS drivers puts packages right against the door. The problem is that my storm door opens out and I can't push it open to get package, especially when it is heavy. Please instruct drivers to put packages either to the left or right of door so we can open our door to get the package. Simple common sense. Also, some drivers submit that they have delivered a package when in fact they did not. Maybe it makes them look good? However, it drives us customers crazy looking for the package. Within 24 it does finally get delivered, but we need to be able to depend on the emails.

I live 23 miles from the Pampa, TX shipping center. In the last six (6) months I have had four (4) packages get to Pampa and then the Pampa Center turn around and ship them back.

The tracking numbers are below for the last two (2) packages that were returned.
1Z7Y44Y40398459896 & 1Z7Y44Y40396620106

One (1) box contained wine and the other box contained olive oil.

The packages were not damaged when they were returned to the shipper. It has only been the last six (6) months that all of the packages from Larson Winery to me have been returned to them. These boxes were gifts.

I cannot provide photos because I never got the packages.
I cannot provide paper work because I never got the packages.

My packages are being left at the end of my driveway (1/4 mile long) out of site from my house but in plain sight of the road. I started receiving my payroll checks through UPS, so I asked my driver to start leaving them on my porch. Since then he has been leaving them on my neighbors porch. I have called and complained 6-7 times and the manager calls me and says it won't happen again but it is still happening. This seams to be a joke to all of them at my local facility. I called what I believed to be corporate and was told they called the local store and a manager would be contacting me Monday (4 days from now). oh joy! you mean the same manager that has done nothing for me the last 7 times I have called! All I got was sorry mam but you have to follow the complaint procedures. UPS is a JOKE especially the Payette Idaho office. They are the ONLY curriers that I have EVER had any issues with.

"Disposable, Irrelevant Customers"
UPS VS. Wilsons

We seem to be living in the times where Big Business doesn't care about the customers; if they lose one, then there are thousands more. Then to add to this mantra is the new wave of entitled employees' who feel the company and customers should be lucky to have them working for them. Times are changing.

Our situation started in November of 2017, we just moved to Wichita Falls, Texas. Where we live, our streets have no signage, so in UPS defense I sort of understand, but if you work the same route for years and years and WF is a tiny city compared to where we used to live, it should be no problem unless you're incompetent. There were two packages lost our first month.

Mrs. Wilson is recovering from cancer, taking treatments plus has MS, Lupus and has a bad heart condition. We ordered from a food company (May of 2018), pre-made specialty diet. UPS alerted us by text on our system, packaged delivered to the house on the porch. We have no porch, please keep this in mind as you read on.

Mrs. Wilson calls the 1-800 number to tell them she can't find the package after checking around our house and the office. NO packages found. The 1-800 number explains to Mrs. Wilson the packages were delivered and advised by their company staff to check harder. Our house is tiny, it's "not here" she tells the operator over and over again. Finally, they take our number and going to call the WF Center. We get a call back saying package delivered to the house. We go, round and round over the telephone, it's not here. They tell us they will call the driver now. We get another call, driver said package delivered to the house. Again, NO-package at the house. They tell me the driver will call me, a bit of time passes and the driver calls; he tells me he put it under the stairs. Now, because Mrs. Wilson is home 24/7 she knows no packages are delivered. Both she and Mr. Wilson have looked, again it's a tiny house! He argues with her it's there, he says how nice her house was. Thank you, but there is no package. It's a hot Texas day, the food is packed in ice. Around 8:30p.m. that evening, the UPS man came to our house in his personal truck with the package. He had delivered it to the wrong address. No, ‘I am Sorry' from him, but he did say, "At least it was found". The food had sat out under the hot Texas sun and had spoiled. The company sent us a replacement with no apology.

The next major time, many little packages were lost. On Jan 29, 2019th, We ordered a new expensive electric fireplace and it finally came in. UPS alert: "Package at Customer-Lady". No package; again, this is a big package that couldn't be missed if it were delivered to my house. We look around the house again, go to the office, NO PACKAGE. I call the 1-800 number again. They told me, "delivered to the house." NO! it is not here. They put in an inquiry again. We get a call, we were told again… "Delivered to Customer Lady" NO, we tell them it is not here. They ask us to go back to the office and check around again. I did and called the 1-800 number again. They put in an inquiry. Two-day passes, I get a call, packaged delivered to "Customer Lady". "OH GOOD GOD!", it is like I have nothing better to do than report missing packages. This goes on for a week. Finally, after calling every day, the local center calls to tell me the package was delivered to the house. I was angry! To make a long story short, the UPS man finally came to my house, and said he had delivered it to the wrong place…IN MARCH. My fireplace has been missing since Jan. He knocked on the door and they wouldn't answer. The neighbors kept our fireplace even though it had our name and our address on it. It was misdelivered to their home. Please note: It took 3 months to find this package.

I had to get the office girl to get it, she is the one who brought it to my house. Never got a sorry from anyone from UPS.

We concluded the UPS man can't find the house, so we decided to have all packages delivered to the office.

But still 4 more missing packages. When I call because the UPS man marks it, "Delivered to Client Lady", I have to the run around from the 1-800 number. I request that the UPS, "please mark it "either delivered to the "OFFICE" or "Client-Lady designee (which is me). He won't so when I have a lost package the office doesn't keep a record of what she gives out. So now I just lose money. We spent months and months requesting either "delivered at office" or "client lady". He can't find the correct address; can he not seem to follow a simple request? We got very angry. So, at the end of the day, I am the bad guy? Hmmm.

Now I can't get packages at the office because she has denied our right to receive them, even though we pay our rent and electricity on time; nor will UPS deliver to us because we are now illegally "Black-listed". That is OK, other than the fact all the stress we had to endure for their horrible service and not doing a basic request by the Customer. To make things worse, Mrs. Wilsons' medicine, which is very expensive out of pocket cost, come and is delivered by UPS. Now, it's already paid for (just under $3, 000.00 of our money), but she won't get it now. Which will make her very sick, we don't have the $3, 000.00 to reorder it and we can't because of the law, so it is in limbo until it makes its way back. We notified the local UPS office, their response, "That's not our problem its yours!"

We now have another Delivery service that handles our packages. It took many phone calls and letters to get the simplest task and request done. We now get deliveries with no problems. Just like we are a disposable client for UPS, we forgot we had the power to drop them, they lost our little business. We now get our packages on time and great delivery service.

He was parked in the middle of the street. He had several feet to move over. We waited over ten minutes and when confronted he walked up and aggressively threatens to kick mine and my wife's [censored].

I do NOT want him on my block again. This kind of disregard for drivers is mild but more importantly, when he decides to go to three different buildings while leaving his car parked and several cars are honking, he is disrespectful to not even take a moment to pull further over so that cars can pass. Making threats against us is bad representation of your company and is something I can call the police about. We don't feel safe anymore now.

6:50pm today May 15th on Eldert st in Brooklyn, NY.

I realize ur drivers are under time constraints to deliver packaged, nut this does not give them the right to break the law and endanger other drivers!

On Monday, May 13, at 4:55? Agter making a delivery or pickup on Gamwell Avenue, ur driver blew by me while waiting at a red light. There is a highly visible NO TURN ON RED sign at the intersection. Ur driver showed no regard for the sign, therefore, endangering the lives of other drivers.

This needs to be investigated and fidcussed w/ ur driver before someone gets hurt.

Jean Bednarski
Stockbridge, MA

on May 13, 2019 at 700 Hope Rd, Tinton Falls, NJ at approximately 4:55pm in a hard rain storm your driver in a tractor trailer truck pulled out of your facility cutting off both myself and another driver to the point that our cars both had to swerve sideways to avoid impact. Upon pulling up to the red light at Hwy 36 and Hope Road your driver looked over to me while drinking from a cup and laughed while appearing to "cheers" the coffee cup, HIs inappropriate behavior was a complete shock as he could have cause a very serious accident that could have resulted in injury or death and to laugh about it was an action of an INSANE individual. I spoke with customer service and then Ellen at the Tinton Falls location. I specifically asked for a supervisor as I am requesting this be put in this employees file. He is a serious risk the public. I have not heard anything since Ellen's call. I would prefer this matter be handled by your company but feel if no action is taken I must make a Police Report as this need to go on record I am requesting a response to this email. Ellen stated that there was no way to track who he was. I am confused as it was a giant UPS truck (not your delivery truck) and I gave the time and date. I cannot understand that there is no paperwork to match who picked up or dropped off from a trailer. I would think the driver would have to sign something.. Please contact me as to what steps I need to take to assure this is in this employees file
Sincerely
Laura MacInnes [protected]

On April 18th 2019 the vendor sent us a medical device for one of our patient at the University of Arizona Banner Medical Center. UPS supposed to delivered by the 20-21 a week passed by and I contacted the CS UPS and she told me that address was undeliverable and need o confirmed the address and stated that package will be on the doctor's office next day, three days passed by and we still not received the item. I have to called CS several times and talked to different people until I give them a ultimatum that I will pick up my package on person. I went to the office and they told me to wait, I waited for 30 minutes I was in urgent need to use the bathroom and finally the supervisor show up to just say "I am sorry" The patient was hospitalized and she never received the device that she was need it, thanks to the stupid and worthless people including the manager in Tucson, AZ. That my patient ending up without treatment during the stay in the hospital.

This company is the worst I ever seen.

Had a pro-flowers delivery Thursday 5/9/2019 . Flowers were NOT delivered to house but left in a ditch besides gravel driveway (1/4 mile from house). Luckly they were found before nighttime. In addition, driver drove off side of driveway into mud and damaged driveway edge (for about 25 feet). This incident is not the 1st occurrence of this behavior.

Please respond with instructions on how I can reject/prevent ANY and and ALL future UPS-deliveries.
Thank you,

Arthur Nixon
4401 Spring Rock Road
Gum Spring, Va 23065