UPS
reviews and complaints

I have provided UPS all of the documents they ask for and they are now asking for additional info I have already provided. SEVEN documents uploaded. Pictures of both the box and item. Their own paperwork filed back. UPS has now sent me documents with a claim number and if I have an issue, to call 1-800-PICKUPS. It leads to n automated system that only tracks claims, and it outright says "Sorry, I cannot connect you with a representative."

Our claim now says we still have not filed the required paperwork. It has been over two weeks at this point and I have done everything requested. I cannot get a hold of a rep to get clarification.

Not sure what I am doing wrong but at this point I believe UPS's insurance claim system is an outright scam. We have never been able to submit an insurance claim and get paid for their damage to an item and box - twice now we were not given clear ways forward, and led into a system that does not get results.

m writing to let you know I have never had so much trouble getting a package to a destination before. I've been using UPS for all my shipping. This started Monday 10/31. Its now 11/5 and the package is still sitting at a hub in Ohio. I have spoken to several people between customer service, shift manager and supervisors and as many times as they have told me this was taken care of, when I check back, the receiver hasn't received the package and its still sitting at the hub.

My first problem was the first quote I received from the local store here in Hackettstown NJ. A man there told me he could ship Fed Ex. which was what the person receiving the package wanted. He quoted me a price with Fed Ex. We went back a few days later to send the package, the person who gave me the quote wasn't there and we were told that they don't ship out Fed Ex anymore. So we went with what we've always used before, UPS. I told the receiver his package was coming to the address he requested but it was being shipped UPS.

This was a problem, the address he gave us was to a Fed Ex facility and they can't scan in UPS packages. The address we had was on Detroit Ave in Lakewood OH. There is a UPS store down the street on Detroit Ave that could get the package and that would be fine for him. I went to the UPS store in Hackettstown, and they said I had to change the address online, they couldn't do it at the store. Back home and pull up the tracking website looking for where I can change the destination or just the house number. I couldn't find it on the webpage, so I called the Customer Service number and thats when the fun really started.

The first rep I spoke to said I can't change the address. I told him they told me at the store to go online and I can change it there, but he said on this package I cannot because of the label they printed. Apparently, they closed out any options, such as changing the destination. He wanted me to go back to the store again and have them print up another label. I asked how that would change the package since that was the label being scanned everywhere and I would have the label with the correct information on it with me. He didn't have an answer for that. He said right now it would go to the destination on the label. I told him they won't accept it and they'll end up shipping it back to me. At that point I would be expected to pay shipping again and ship it to the different address. He said Well yes. There wasn't anything else he could do. I thought it sounded ridiculous. I understand they can only send the package to the address they have but NOBODY could change the house number? it's the same street, same town, just a few doors down and nobody has the power to do that small change. I wasn't trying to send it to another state, just a different number on the same street.

I asked for a supervisor. I was transferred to the shift manager. He argued with me for a half hour that nothing could be done and i could ship it again for free. I asked how that could be, how would they know I already paid for the package since now the address is different, he didn't know but he was sure I could do that. My husband was tired of hearing the arguing and took over the call. In 30 seconds, he understood we were changing the house number and he said OHH, That I can do. It's not a major change so that I can do. Thats what I had been asking for the last half hour but that's for another story. Now this was all on 11/2.

Next day 11/3, package still didn't get there. I called again. This time I was on hold for 49 minutes and finally got another guy who told me That the package was still in Middleburg being held on my request. I explained I never requested that. He supposedly took care of it and I would be getting a call in an hour to confirm so they can deliver the package. I did in fact get a call but didn't answer the phone quick enough and had to call back. Called back and was on hold another 45 minutes and spoke to yet another one. He must not like his job. He not only told me that I request the package be held but I also made that request at the store today and the store called not me. I explained that I was never at the store today, that was yesterday, and they couldn't do anything for me there I had to do it at home. He told me No; I wasn't at the store today. I don't know how many times he told me where I was and what I did and simply would not listen to me. I asked for the supervisor again and got someone else. This person told me he would call while I held on and have the hub change the address and have it delivered to the correct address in Lakewood in the morning. I confirmed the address with him a few times and had him repeat it back. I was finally relieved it was going to the right place.

Today is 11/4. It was supposed to be received by 7PM. All day I have been checking in on the tracking and it says it's on its way and there's something about details. I check the details and they say that last night there was an attempt to contact me for confirmation and then they can clear the package. I called customer service again. I missed the name of the woman who called me, but I went right to the supervisor. This time I spoke to another guy.

I quickly as I could, explained what was happening. I gave him the tracking number and he, I'm guessing, could see what was going on in the system. He informed me that the package was still in Middleburg and that they needed my phone number to confirm. While I was on hold, he called the hub also, gave them my number I suppose to call me and confirm, and the package would be on the truck.

Here is another problem. The person who I was shipping this to needed it today, before the weekend. Danny said if they didn't get it on the truck tonight it would be delivered Monday. So as of right now, I paid for 2 to 3 days shipping and I can't even get it out of the hub in time to get it there, and my receiver has to wait till Monday now. He has no way to get to the hub to pick it up himself, he has no car. The hub is an hour and a half away from him.

As I said before, I have never had a problem shipping with UPS but this one small package, 7 lbs., has been nothing short of a nightmare from the start and I have a feeling it's not over. I've lost all faith in anybody that tells me they took care of it. I'm betting anything that on Monday that package is still sitting in Middleburg either waiting for confirmation from me or it says I cancelled it or something. I personally don't do as much shipping as I use to but I use to always us UPS, but I can't anymore. I'm shipping things out that are bought from me and expected or needed for a certain date and I can't continue to use a company that I don't trust can either get the package there the first time or at least be able to help me fix the problem in a timely fashion. I'm in NJ and I could have driven to Ohio, got the package myself in Middleburg, delivered it to Lakewood and been home already.

Ups lost my package and blamed me for it. I called ups because there were no tracking details online on 11/3 for a package with an expected delivery of 11/4. I called back on 11/4 and was told that my package was lost in transit and an investigation was started. I checked with my local ups and the store account owner told me I should have not called ups and that it was my fault the package was not going to be delivered - he mentioned that because of me calling and ups starting and investigation to locate the package, "the package will get there, when it gets there". Terrible customer service - would not recommend.

Todays date 1 of your UPS Trucks has multiple scratches II

And.. I have branches DOWN ..

PLUS Your customer service is NON Existence.

UPS should have on FILE to NOT deliver a package to 19575 Lariat Lane Redding CA 96002 as ANY & ALL deliveries to that address should go and

has been this way FOR YEARS to 2700 Eureka Way Redding CA 96001

I have a UPS account and if this [censored] continues we go back to Federal Express the extra cost is worth NOT putting with your NON Existence customer service.

i had schedule package was to be delivered today, and it show it was delivered, but no package, my wife was even home, this 2nd time this has happen with ups, the driver need read address.

1st time i had go look for four package and found front porch 5 house down. now this 2nd time i had UPS deliver and now how know where this package is.

UPS has not contacted where my packages the shipped was Nov 2

I ordered a product from T-Mobile that was due to be delivered on November 1st. It said it was out for delivery that day and would be delivered to my preferred access point. Later that day after no attempts to deliver the package, it was sent back to the sender. How can it say attempted delivery but needs signature, will try next business day, then one minute later say the package was never picked up from the access point? It was never delivered to the access point! Then I'm told they're not supposed to deliver electronics to access points. If that is true then it should be embedded into the bar code so when the system picks my address it say that it cannot be delivered to an access point. However, I didn't have this problem in the past.

This incident took place on Tuesday, November 1st, 2022, and is regarding a package from HelloFresh, a food subscription service, tracking number 1Z2E2R79P209570263. I knew it would be arriving in the late afternoon, which was fine as the company packs its items so they can last. I received a UPS notification that the package had arrived and was marked FRONT DOOR. But when I opened my front door, nothing was there. I looked down the staircase as I'm on the second floor of my apartment building; I thought perhaps the package was on the stairs. It wasn't. I then looked over the banister and into the common hallway and found it flopped on the floor next to the built-in mailboxes. The box weighed approximately 15-20 pounds, so I had to maneuver up the stairs to my apartment.

I'm glad there are only 4 apartments in my building, and I know my neighbors in the building, but this was inexcusable of the driver. To mark it as delivered to my front door was hardly accurate. They left it where it was convenient for them, not me as the customer. I've seen drivers use a dolly if an item was heavy, so I don't know why one wasn't used in this instance. I live in a quiet building and thankfully haven't dealt with theft, but in an apartment complex, you never know who might move in. That your driver didn't take this into consideration;] I have no idea. As far as I'm concerned, the package was not delivered to my residence and put me in a predicament as I have back issues, which made it hard for me to lift.

This isn't the first time one of your drivers messed up and I'm unsure if it's the same person or not as I've never had this problem until recently. On October 15th I received a notification of two packages being left at my door. When I opened the door and looked everywhere, I had no packages. The next day, they appeared at my door, so I'm guessing one of my neighbors was kind enough to bring them to me - I'll never know who as they left no note. But again, this isn't something we should have to do.

The most recent retaliation happened on 10/31/2022 and then again on today, when contacting UPS in regard to UPS tracking number 1Z97466X0398677776, the driver stated that he could not deliver to package yesterday because of the code to the building, when clearly the driver has a key to the building. After being told that a manager of the delivery center would be calling me back in an hour, which never happened. Called back several times last night and again was told the manager would be calling me back time and time again. Called today at 12:59pm the rep of the call center, contacted the delivery center with me on the line. Jamie at the call center advised us that the package was on hold and did not go back out for delivery today. When I advised that regular delivery driver was on vacation and there was a new driver on the route. there are facts here that is clear signs of retaliation.

1. I called several times yesterday regards to this matter and was told that a manager from the center would be calling me back. Which never happened and could have been out for delivery if the manager of the delivery center would have called me or my mother back.

2. I gave the call center my mother's number [protected] Barbara Samuels the receiver for the package several times on 10/31/2022. The code to the building has never worked and the regular delivery driver has a key to the building, in fact the door has been unlocked for years now. And the driver delivered other packages to the building to resident within the building.

3. Why was the package put on hold at the center, when it could have been redelivered to my mother today? After I called several times yesterday evening.

4. Jamie told me the package was not being delivery today and was in a cage where she did not have a key. Then I told Jamie, I was contacting the inspector general in regard to the unprofessional behavior of the delivery center. Jamie stated that she can have a special delivery driver, delivery the package today.

5. This is clearly on-going retaliation from Washington State and North Carolina after complaint of public corruption, collusion, abuse of power, and acts of Rico

Plaintiff alleges that the codefendants of the US Post Office officials acted in their full capacity, conspired with defendants when they acted in their full capacity, when defendants cause injury, oppress, threaten and intimidate Plaintiff. Defendants/codefendants have hindered and prevent Plaintiff to freely exercise and enjoyment of her rights and privileges. Plaintiff alleges that Defendants/codefendants committed many offensives that included attempted murder data theft, relating to fraud and connection with access to Plaintiffs devices, activity including connection to Plaintiffs identification of documents, interference with Plaintiffs’ phone, phone records, computer programs, packaging, mail, and restrictions on payments all for the purpose of financial gain. These are acts under the RICO. Defendants/codefendants conspired to violate plaintiff civil rights. Defendants/codefendants deprived Plaintiff her civil rights under the color of law, Defendants/codefendants discriminated the Plaintiff obstructions of her enjoyment. Defendants/codefendants conspired to cause harm to the Plaintiff when tampering with plaintiffs’ vehicles and entering into Plaintiffs’ apartment located at 4210 Falmont Place Unit 207, Fayetteville North Carolina. Plaintiff alleges that defendants/codefendants conspired to cause injury to plaintiffs’ family member son Daequan Samuels. Defendants denied Plaintiff her equal protection under the law. Defendants denied Plaintiff her equal protection under the law. Defendants/codefendants caused a Plaintiff emotional distress and anxiety through extreme and offensive conduct including stalking the Plaintiff.

After reporting abuse of power, fraud, and corruption in North Carolina Department of Administration conspired with defendants and codefendants to stop all Plaintiffs communication by via mail. Plaintiff alleges that Plaintiff has been retaliated against for being a whistleblower. These defendants and codefendants conspired with criminals/actors are tampering with mail, phone calls, emails, credit reports and all financial information. What is happening here is Plaintiff alleges that all this is happened because after Plaintiff Dineen owner of DBA Dee’s Construction secured a contract with North Carolina Department of Public Safety where there were contract violations, that turned into criminal activity, then organize crime. There has been retaliation with threats on Plaintiffs and family members lives plaintiff son. Defendants and codefendant North Carolina Department of Administration and its public governmental Entities have done everything from hindering Plaintiff from working, and economically trying to destroy Plaintiff and her family. Plaintiff alleges that the North Carolina State Employee within the Department of Revenue conspired with the United State post worker and FedEx employees in tampering and diverting Plaintiffs mail to the EECO, IRS, Passport, and other information in regard to plaintiff bills and infringing on Plaintiffs right to privacy and equal protection under the law.

Plaintiff alleges and believe that the North Carolina state employee paid, and United State postal employees and FedEx employee tamper divert my mail to a North Carolina official. The manager of FedEx: Location: 5091 Morganton Road, Fayetteville North Carolina 28314, and the United State postal service employee.

My package was not left at my apartment on 10/28 when there was an enclosed porch the driver could have left it on. I am upset that I had to wait for the package to arrive at the access point at Advanced Auto Parts and then had to go and pick it up it did not arrive until after 4 pm on 10/31. This driver has not delivered packages in the past that do not need a signature leaving a tag on the door. I understand that there are threats of theft and other reasons why a driver might not leave a package, but other delivery services don't have issues with leaving packages on my porch. It is unacceptable that I cannot receive my packages on time. I have always valued UPS’s service and they have had my deliveries to me on time or early. If the service is not going to be what I expect then I will shop at businesses that use other delivery services.

Date: 10.31.2022

Tracking number: 1Z582ER46609981346

Dear Sir,

On Oct.27th, at 10AM, I delivered an envelope to UPS store # 3012 in Nashville and, to be shipped over the night to Canada and be delivered next day by 3PM, the postage cost was $98. In the store I was told that, as it is an international destination, we cannot guarantee the next day delivery because the delays may occur in Canada. But as attached prints of tracking steps and my comments on them, after 35 hours the package was still in Nashville (USA). It is obvious that UPS did not care about my overnight shipment request.

So I claim;

1- The full refund.

2- Returning my package with no cost to my address in Nashville, as delivering on Oct.31th is too late and it has spoiled my over the night shipment purpose.

i tried to log in. thry erased my password, i wnt through a phone and transfrered to several reps. none of them could take my information. i repeated multiple times. no one would help me,

The pasword is too long. an it never takes anyone you try tto put in.

Terrble customer service, don't understand English.

The phne system is an awful maze. with long recordings.

My Ups Driver harrased my wife and I confronted him about it he says it's because we didn't receive a package so I've had packages that were next day air and needed them asap ..so I've signed papers need but now he doesn't even stop or get out of truck at my home he leaves and drops off packages at ups store around my city now .. that I've actually went to UPS hub and complained to supervisor now he leaves my packages at the hub... I've tried to talk to another supervisor but the lady said "quote dude they not gonna talk to you" so now I'm going a step further

UPS has decided to stop delivering to our address. Their online information tracks the deliveries and falsely states that items have been delivered when I have had to go pick them up at the UPS shipping location.

It was claimed that their delivery person felt threatened by my husband. The day that delivery occurred, there was a witness there that could attest that nothing occurred to cause a threat to the delivery person.

All other facilities deliver to our location, but there are some institutions that will not use the other delivery services. They do not call when the deliveries arrive. If I do not know the deliveries are coming, they are sent back, and I am forced to pay additional delivery fees or lose my purchase.

We have discussed this with them and even though delivery persons have changed, they will still not deliver to our location.

I brought 3 packages into to be shipped. Paid $537.57. Three days later I got a call from them and the person said it was an error I needed $300. more. When I looked at the receipt I noticed there was more than one mistake I was now 1,000 miles away the person said if you don't like come get your packages. I was held hostage for my property. I paid an additional $216.60 and asked for a breakdown of how much was the box, the packing material and price to pack and the shipping cost. I got a lump sum answer with all new box sizes. I asked for the receipt and got a lump sum $216.60. The person who shipped and packed was told not to remove the sails off a wooden model ship with 6 sails well that person removed the sales and they are so intricate it is impossible to put back together. I insured the ship and put a claim in for damages for the ship and the shipping costs. I had to send it to UPS they denied it. Now I called and asked where is the ship send it back and am told to contact the shipper. This is the same one who ruined it. This person lied to me and the corporate office.

sent a package, It was damaged. paid for insurance of course. Product was 250.00. it was delivered 7/27/22. First they denied my claim with bold faced lies. once i called them out they approved it. well or so i thought. each time i call theyre is another reason why i havent been sent a check. always a different reason never the same. this is after i talked to three different people that said my check was approved and would be in the mail. want to speak with someone who has some sense preferably not customer service or claims dept because it is an absolute joke.

On October 22, 2022 (today), at approximately 2:30 PM, one of your drivers was delivering packages in Hawthorne, Buildings C and B inside Century Village in Pembroke Pines, Florida. The male driver was driving the wrong way and faster than the posted speed limit of 15 miles per hour. He was driving at least 25 to 30 miles an hour. I approached him and told him he was going the wrong way, and it was dangerous, and he can cause an accident. He ignored me and said I made a mistake. Then, I told him to turn around. He went into the elevator and when he got in his truck to leave, he did not turn around and sped down the road the wrong way.

There are elderly people in this community. When they are walking, they do not look for vehicles coming the wrong way. Years ago, one neighbor was hit by a vehicle going the wrong way exactly as your driver did today and later died from his injuries. In addition, the drivers of cars that are backing out from their parking spaces normally do not look for vehicles coming the wrong way which can cause a crash. Our mailman also witnessed the incident and concurred that what the UPS driver did was very dangerous.

Please speak to this driver so that he will not do this again.

Sincerely,

Dr. George E. Febres

Hawthorne B-108

Cell: [protected]

We requested a 2-Day delivery in the states and the package was lost. UPS found the package and delivered the following week. UPS billed us the full rate. After contacting UPS on a partial credit due to the late delivery, Maria, a supervisor in Cairo Egypt, advised that UPS does not give refunds for 2-day shipments-when delivered late. I am very disappointed first in receiving such poor customer service (after calling/reaching out to UPS over several days), but also to speak with someone out of the country.

UPS use to be reliable. The workers I have seen out and about locally are nice. When there is a problem, customer service is truly 'no service' of which is truly disappointing. We will not be using UPS any more in future.

I called customer service as instructed on line on 10/13/22 and spoke too “Adam” about a delivery which was left at driveway next to street. Says on line that was dropped off at garage which is a lie.

Was told by Adam that I would be contacted back within (24) and that never happened!

I have pictures to prove the drop off location.

I am Senior Citizen, former US Marine and my 70-year-old wife with carpeltullel surgery loaded all the boxes on a cart to my garage so no-one would steal them being that they are along street.

I refuse to be treated by this and if I still do not get satisfactory results in my delivery issues, I will not only go to that press which would like to hear my story I will contact every President, Vice Presidents of UPS inwriting to get this resolved.

Gary Stimac

My delivery was scheduled for last Thursday with signature required. I waited all day. No delivery. The next morning delivery time was updated to that day, Friday. I waited all day. No delivery. No one to call or inquire. Cannot talk to a person. Now I’m waiting today, Monday. It’s my birthday present from my husband. Diamond earrings that were shipped via UPS. It’s become a nightmare for us both. Will NEVER use UPS again. They’re stuck in a warehouse 2 hours away and we can’t arrange pick up. Craziness.

UPS lost my parcel close to 3 months ago and till date I have not had a single person contact me back to update me on my claim. At least twice I week I phone UPS and am promised that someone will phone me back that day and it never happens.

It is absolutely pathetic customer service and I would never recommend utilizing the services of UPS to anybody.