UPS
reviews and complaints

I order a product online on Tuesday. The company ships by postal service usually, but because the product is 45 kg, it will be shipped by UPS.

The only thing nice in the story, on Tuesday, I already get a shipping announcement from UPS for Wednesday from 11:15 - 15:15.

Wednesday, I stayed home until 12:30. There was no delivery, and when I checked online, the parcel did not leave the store. I reschedule delivery for Friday.

I expect a delivery window for Friday. Nothing is shown online. UPS MyChoice promises more details. I try to sign up with Google Account. But after login, I have to confirm new agreements. When I confirm, I am redirected to the login screen. I cannot sign up for UPS MyChoice. I try on three computers, over hours, the same.

Thursday, I call UPS. I ask if there is a delivery window. The answer is no. The delivery will be during UPS working fours from 07:00 to 19:00. I said I cannot stay home all day and said I need information for delivery to the access point. The person on the phone says all my questions have been answered and hangs up the phone on me! Though I say several times, I have an additional question. This I never experienced so far.

The UPS MyChoice finally works Thursday evening. I specify a UPS access point for delivery Friday.

Friday evening, I asked at the access point for delivery, but nothing. I call UPS. They say they will deliver on Monday. I say I need delivery for an access point and asked why they did not deliver to the access point today. No answer. They specify another access point of their choice (the nearest). The person states that the parcel will be delivered to the access point on Monday. The access point shows up in UPS MyChoice.

I reserve my time to fetch the parcel at the access point. Monday evening, nothing happened. I call UPS again. They say it takes 1-2 working days until a change to delivery location is processed. I tell the delivery for today was told on Friday, what happened. The person repeats it takes 1-2 days to process the change of delivery location. I ask why then the person on Friday told me otherwise, and the access point already showed up on Friday. No comment. The person says the delivery to the access point will be tomorrow, Tuesday.

Tomorrow Tuesday, even if delivered, I cannot fetch the parcel. I also have no idea if the provided information is correct.

I only had a glimpse at a company. But in my eyes that is a typical behaviour for a company that treats their employees with low respect so they treat their customers with no intention to help.

The support team,which consists of the Evelyna who is the cashier and also the manager have horrible customer service skills,poor training and not able to handle customer complaints.

I received s damaged package from the UPS store which package was thrown in front of the building instead of UPS leaving it inside the building where the mailing pac

the customer service of Ups store in Elk Grove Village located on 836 S Arlington Heights is very unprofessional and abusive toward black people. Evelyna,the front desk person in the Ups store in Elk Grove Village make black people who are there since long time ago.wait for Polish person to do their business"threfore implementing race discrimination toward black.people.In fact,Evelina is ignoring black people

I don’t know how this company can has world class worse customer service, you spend hours on end to get to a real person to address a specific issue. I would use a competitor any time I can, and to complain about a rude company employee, deaf ears! The unfortunate thing is the company representative can treat you like crap because who is going to complain, you can’t get through to anyone before wasting a day, and the company employees know this!

I gotta say, UPS is not the best when it comes to customer service. I mean, the people on the phone are nice and all, but the management and leadership at UPS is just plain horrible. I had to spend a whopping 2 hours on the phone just to get the help I needed. I called their general customer service, gave them my tracking number, and then they transferred me to another department. And then I had to explain my situation all over again. It was like a never-ending cycle.

Finally, they told me to file a claim online and sent me a link. But when I clicked on the link, the website wasn't working properly. I couldn't select the option for "Sender" and my problem wasn't even listed under the "Select reason for claim" list. So I had to call them back and explain the whole situation again. They gave me the number for the technical department, but they couldn't help me either. So I had to call regular customer service again and explain everything yet again.

Finally, I found a friendly guy who helped me file a claim over the phone. He said I should be contacted within 24 hours. I thanked him for his patience, but honestly, I was the one who had to be patient. I spent 2 hours on the phone just to get the help I needed. It's ridiculous.

I chose the UPS Express option because I wanted my package to reach my friend in the U.S. on time for his birthday. But it's been 6 days and there's been no update on tracking. I don't even know if it's left my country yet. I paid close to $40 for Express shipping and it hasn't even arrived on time.

Overall, UPS has one of the most disorganised customer service experiences I've ever had. It's exhausting and outrageous. If they were more organised, this issue could have been solved in 10 minutes. I don't think I'll ever ship anything with UPS again. It's just not worth the hassle.

I gotta say, we all know UPS, right? They're the ones who deliver our packages and stuff. And most of the time, everything goes smoothly. But when it doesn't, boy oh boy, it's a real pain in the you-know-what.

Let me tell you about my recent experience with UPS. I had this really delicate watercolor painting shipped from France on March 23rd. And guess what? It still hasn't arrived. I mean, come on, that's over a month ago! And to make matters worse, the tracking info on the UPS website just says "Warehouse Scan". What the heck does that even mean?

So I tried calling and emailing UPS to get some answers. But all they did was repeat the same useless info from the website. And when I asked to speak to a supervisor, they were just as useless. One guy named Mark promised to call me back with an update, but he never did. And when I called back to follow up, he was nowhere to be found.

And get this, the website says that "Import Fees are Due". So I tried to pay online, but the payment system didn't work. So I called UPS and paid with my credit card over the phone. But the stupid alert is still there on the website! And when I called to ask about it, they said it would go away when the package arrived in the USA. But it's been here for weeks now and the alert is still there! What a joke.

So I called again and they said the brokerage unit would contact me within an hour. But surprise surprise, they never did. And when I finally got through to them, they told me that the customer service unit always promises to call back within an hour, but they never do. What kind of messed up system is that?

Honestly, it seems like UPS has no idea how to handle anything that falls outside of their basic package delivery template. And their customer service reps are nice enough, but they don't actually do anything useful. If all they can do is repeat the same info from the website, then why even have them in the first place? Maybe UPS should just focus on improving their website and data accuracy instead.

And get this, when I asked about getting a refund, they told me to contact the shipper and ask for one! Like, what the heck? Isn't that UPS's job? They're the ones who lost my package in the first place!

Honestly, I've had bad experiences with FedEx and DHL too, but UPS takes the cake for being the worst. I wish I could just ship everything through USPS instead. Despite what people say, I've always found them to be more reliable.

So yeah, long story short, UPS sucks. They have no idea what customer service or process improvement even means. And when I asked to speak to a manager to file a complaint, the rep just said he was "noting my concern". Like, what does that even mean? Ugh, I'm so done with UPS.

I recently had an experience with UPS Courier that I wanted to share with others who may be considering using their services. As an OFW who is unable to travel home due to the pandemic, I decided to send two parcels from South Korea to Cebu, Philippines on November 27, 2020. I have used EMS Post Office in the past due to their fast and reliable service, but was informed by them that only UPS Courier could deliver to Cebu City. Despite having to pay double the usual fee, I was hopeful that my packages would be delivered early.

To my relief, the second parcel was delivered on December 1, 2020, and I paid a customs tax of 2,516 Philippine Peso. However, the first parcel never arrived despite weeks and months passing by. I contacted UPS Customer Agent and we exchanged emails, with them requesting documents such as an airway bill, proof of purchase, and credit card statement of account. They then asked for an FDA permit, which I found confusing as I was only sending gifts. They informed me that I would need to pay an additional 5,285 Philippine Peso for the parcel to be delivered, which I agreed to.

Despite providing all the necessary documents and agreeing to pay the additional fee, my parcel still did not arrive. I contacted the agent multiple times, but received no response until I reached out to a new agent on March 2, 2021. They informed me that my package could not be located at the moment, leaving me feeling dismayed and frustrated.

Overall, my experience with UPS Courier was disappointing and I will not be using their services again. Despite paying extra fees and providing all necessary documents, my parcel was never delivered and it seems as though my gifts inside may have been used by someone else. I would caution others to consider alternative shipping options before using UPS Courier.

I recently made a purchase on Best Buy for a TV fireplace stand and a new TV. I was excited to receive both items on the same day, one delivered by UPS and the other by Best Buy. However, I received a notification that UPS would deliver my package on Friday instead of Tuesday. While this may be great for most people, it was not for me as I live in a neighborhood where packages are often stolen. The notification stated that the package would be delivered by 7 pm, but I had to take the day off work as I had no idea when it would arrive. At 4:30 pm, I received another notification that "delivery was attempted at 3:30 pm," but no one knocked on my door or left a sticky note. I was infuriated and called UPS to inform them of the situation. I had already scheduled to take Tuesday off work to accept delivery of the package, and I had to take an extra day off work on Friday. I knew that UPS would only attempt delivery three times before sending the package back. My notification said the next delivery attempt would be on Saturday, but I had to work on Saturday, Sunday, and Monday. If delivery was attempted on Saturday and Monday, they probably wouldn't come back on Tuesday because that would be the fourth attempt. The representative gave me a story that my package was on a "business" route, and therefore no delivery attempt would be made on Saturday, even though my notification said that. He said they would only attempt delivery Monday to Friday. I was frustrated that there was no way to notify the driver or his office that I would like the package re-delivered on Tuesday.

I'm an Uber driver, and I was three hours away from my home when I received a notification on Saturday that my package was delivered. I was frantically worried that someone would steal my package, so I reached out to my daughter to see if she could go to my home and retrieve the package before it was stolen. She was also busy and not near my home, but she was able to go to my house after about 45 minutes, and the package was still there.

This was by far the worst UPS experience I've ever had. It should have been super easy to reschedule delivery, but it was not. It cost me money because I had to stay home for a delivery that didn't happen. Also, if I didn't need to sign for the package, then why didn't they just leave the package like they did on Saturday?

In the various attempts to have this package rescheduled to Tuesday, I signed up for some UPS program for $20/year so that I could reschedule delivery. But guess what? Because I purchased this option after my package was on its way to me, there was no way for the program to sync up to this package. However, it would be in place for future packages.

Why do I have to pay to do their jobs? Why can't I just reschedule a package with ease? There should be an option to log in, put in your tracking number, and make the necessary changes. In this day and age of all this modern technology, such as cars driving themselves, UPS has not been able to make it possible to change a delivery date or give accurate information. Please don't lie and say your package is on a business route with no delivery on Saturday and then without notice deliver my package on Saturday.

UPS needs to fix its system to make it easy to reschedule a package. Please, for the love of God, do it for free!

My experience with UPS has been absolutely terrible! I downloaded the UPS app so that I could keep track of my package and get updates on its delivery status. However, my package was scheduled to be delivered between 1-5pm on January 5th, 2022, and I didn't receive it until the next day.

The app kept giving me updates on the delivery time, but they were constantly changing. First, it said that the package would be delivered by 7pm, then it changed to 9pm. When I checked the app again, the truck was in my neighborhood, but the package still hadn't arrived. I called customer service, and the woman I spoke to tried to tell me that my package wasn't on that truck. She said that they have more than one truck and that just because a UPS truck was in my neighborhood didn't mean my package was on that truck.

I was confused because the app was tracking the truck that my package was supposed to be on. The woman put me on hold and came back to tell me that my package would be delivered by 11:59pm. I was skeptical because UPS doesn't deliver that late in my neighborhood, and the truck was heading away from me.

The next day, I received an email saying that my package was delayed due to adverse weather conditions. This made no sense because it was cold but in the 40's, and the truck was in my neighborhood. I called customer service again, and they told me that my package was being held due to adverse weather conditions. I explained that the weather was fine, but they insisted that my package couldn't be delivered.

They promised that someone from the customer hub would call me back, but I never received a call. When I called back, they told me that my package would be delivered the next day, but we were expecting a snowstorm. I asked if I could pick up my package, but they said that I couldn't until the next day and that it would cost me.

Overall, I'm extremely disappointed with UPS's customer service and delivery process. It's frustrating that they can't seem to get their act together and deliver packages on time. I hope they can improve their service in the future.

I've had some issues with UPS in the past, like delayed deliveries and such, but nothing too terrible that made me think they were worse than FedEx (who I think is the worst of the worst). But honestly, I haven't had many packages delivered by UPS, so I didn't really have a solid opinion of them until now.

So, I made the mistake of buying something on eBay again and was eagerly waiting for my package to arrive. When it finally did, I was disappointed to see that the box was torn open on two sides, three of the corners were damaged, and it was left in front of my door, balancing on one of the sunken-in corners. It was almost like a joke, but it wasn't funny at all.

The worst part was that the package contained fragile electronic equipment, and upon opening it, I found that the remote control was missing, a leg and foot were missing, two sets of cords were missing, and the main unit was broken. I contacted the seller, who claimed that they had packed the shipment well and that the shipping company was loading crates on it. But when I opened the package, I saw that they had just thrown everything in a box with no padding or protection.

I contacted UPS to see if they had a lost and found or if there was a way to contact the warehouses where the package had been, but they said no. They told me to file a claim, which I did. But the shipper was refusing to refund me, and I was left with a broken item and missing parts.

A few days later, UPS called me to say that they were closing the claim and that I should tell the seller to file a claim since they were their customer. I was so angry that I told them to f-off.

Honestly, I don't think I'll ever use UPS again, and I'll try to avoid sellers who use them. They clearly don't care about their customers or their packages, and I don't want to risk having another broken item or missing parts.

I gotta say, I had a pretty bad experience with UPS. I ordered a product on Amazon and it was great, but the shipper was just terrible. When the package arrived, it wasn't even in the original Amazon box! The original label was cut from the original box and taped to a generic box. There was no letter, no explanation, and no Amazon logo. I was really hesitant to open it, but I figured I'd take a chance. Luckily, all of the product was there.

But get this - after I left a review about my experience, I got an email from UPS asking for more info. I explained that I've had five shipments in the last six months that arrived damaged. I don't mind the damage so much, but I wish UPS would own up to their poor handling of the product.

For example, I bought a vintage cast iron umbrella stand for $500 on eBay, but it arrived broken. It would cost a lot to repair it, so it's basically unusable now. And get this - it's listed on other sites for about $2,500! I'll never see that kind of value now.

I also ordered two cedar chests for memorials to my parents. My mother died in January, so this was really important to me. But both chests arrived damaged, and my dad's was really messed up. And of course, they were shipped through UPS. And to make matters worse, their customer service number put me in an infinite loop and I couldn't talk to anyone. I had to put in a tech support call just to log in to my account on their website, which was having issues because of some unnecessary changes to their password configuration.

When I finally did get through to someone, I had to deal with several people with really heavy accents that I could barely understand. And get this - it's clear that UPS has outsourced their customer service to avoid their customers. And it's all offshore, too!

Just recently, I ordered a Samsung sound bar for my TV from Amazon. It was packed by Samsung and traveled many miles to get to the Amazon distribution center, but the box was still bashed in and the Styrofoam was broken in many places. I was really hesitant to accept it, but I did and it worked out okay.

UPS has been emailing me to log a claim, but I don't see the point. They'll just deny it anyway. They're more than happy to take your insurance money without discussing the exclusions. Apparently, if the boxes aren't certified, the guarantee is invalid. But who can read the fine print? And even with COVID, they're never satisfied with the photos you send in for a claim. By the time they respond, the package has already been destroyed. I don't have the space to keep a box that might be used in an investigation.

All in all, UPS is just terrible at customer service. They shouldn't be in business if they're going to extort money from consumers and not be accountable for the services they provide. In my world, I'd lose all my clients if I overcommitted and underdelivered, not to mention lied, deceived, or ignored my customers.

I have a feeling that more and more people are going to leave reviews like this, and it might be too late for UPS to turn things around. Customer service costs nothing, but it can cost everything. Good luck, UPS - or should I say, good luck to the American consumer!

I gotta say, UPS is a real piece of work. They can't seem to get anything right, and their customer service is a joke. I mean, seriously, how hard is it to deliver a package? Apparently, it's too much for them to handle.

I had a package that was supposed to be delivered to my home, but the driver claimed that nobody was there. Which is a total lie, by the way. I was home all day, waiting for that package. But instead of leaving a notice or trying to contact me in any way, they just took the package to some random Access Point miles away from my house.

And to make matters worse, the package contained some sentimental items that belonged to my grandmother, who recently passed away. So you can imagine how upset I was when I found out that the package was missing.

I tried to contact UPS to get some answers, but it was like talking to a brick wall. They kept giving me the runaround, promising to redeliver the package but never actually following through. It was a total nightmare.

Finally, after days of waiting and worrying, I decided to take matters into my own hands and go to the Access Point myself. And let me tell you, it was not easy. The package was damaged, and it took me forever to carry it back home. But at least I finally had it in my possession.

Overall, I would not recommend UPS to anyone. They are unreliable, unprofessional, and just plain frustrating to deal with. If you want to avoid a headache, go with a different shipping company.

I recently moved to a new condo and ordered some items online, including a broom. Everything was supposed to arrive 4 days ago, but the broom has yet to show up. The only difference between the broom and the other items is that UPS is responsible for its delivery. My condo has a package drop-off, but the UPS driver seems to be having trouble finding it. FedEx, Amazon, and USPS have all found it without issue, but UPS keeps reporting "delivery attempted - unable to deliver." I've called UPS multiple times to inform them of the package drop-off location, but each time I get the same response and the driver never seems to get the message.

I used to work for UPS and know that package tracking is taken seriously, so I found it strange when I couldn't track the package and get an ETA of delivery. I decided to wait for the driver to arrive and see what was going on. I waited until around 5pm, the time the package was recorded as "attempted" in the past, but no driver showed up. I waited the rest of the day in a common area with windows to the street, but still no driver. Finally, around 9pm, a UPS truck showed up on the other side of the building and the driver attempted to enter a door that is always locked. When the driver couldn't get in, they got back in the truck and drove off.

I'm quite upset at this point and have tried to contact UPS multiple times, but to no avail. I'm hoping that someone reads this review and can help solve the problem. It's frustrating to deal with a delinquent service provider, especially when other companies have had no trouble delivering packages to the same location. I'm putting this review on any site that will allow it, as it's the only avenue I have left to report the issue. It feels like I'm calling for help in a cave, but hopefully someone will hear me and help resolve the problem.

UPS is the worst courier service I have ever worked with! I was supposed to get two packages from a shipper who I have done business with for over 10 years! I never had a problem with FedEx or any other courier, except UPS. The two items I purchased from the reputable shipper were now sold out online and in store and the retail value of these were now $1200! The packages were supposed to be delivered on a Monday. I waited all day and finally around 5:30-6 pm I went into my UPS app to check where they were since they were on the truck in route since 8 that morning. Come to find out UPS noted on the app, again I wouldn't have known this if I didn't go in and check (no notifications from UPS and my notifications are enabled in the app btw) that the address was missing an apartment number. But here's the thing, I verified with the shipper that they had my correct address and they did. They had my address including apartment number. So I went in to UPS and updated my address and highlighted the apartment number that they said was missing on their side. The system accepted it and said they received it and when I spoke to UPS they said it was entered in CORRECTLY. The following day I was watching the tracking through the app, I kept coming back and refreshing because I was excited to get these two packages. By the time it hit 5:30-6 pm the following day, I refreshed the app and it said that "customer refused packages" which is NOT true! I never spoke to the driver, no one ever rang my door bell, and I never saw the UPS truck. NOT ONCE! I was patiently waiting and checking on the hour every hour! So then? furious at this point I call UPS and that is when the nightmare began. I spoke to at least 7 reps from UPS over the week and I was given excuse after excuse and empty promises. No one could tell me where my package were at because that night I wanted to go to the facility that the driver apparently returned the packages too, and pick them up. They couldn't find them! So then I saw through the app that they were shipped out of the local warehouse at 3 am. I called furious again, and at this point they had told me a manager would call me back - never did, called again I was promised a manager would follow up in 20 mins, never did. And it was like this the entire time.

I finally got in touch with a manager who wrote up a case number? which is another joke in itself. The manager stated that I could call UPS on Monday when it's back to it's finally destination and they could re-route the package. I called on Friday since I saw it scanned through at a warehouse and asked to speak to a manager. Again it took 20 mins talking to a representative and I kept referring to my case number and told her I need to speak to someone higher up. After that argument for 20 mins finally I got to a manager. I asked the manager to read what the notes in my case had said and it was NOTHING we discussed with the previous manager who created the case. No where In the notes did it say that I needed to call back in once it goes through a scan to have them flag the packages and re-route them to me. NO WHERE. Again - another lie! So the other manager said that they were going to call the shipper come to find out they needed me on the phone so I called the shipper where I made the purchases with. UPS asked them if they could re-route the packages and per policy the shipper cannot do it once it's returned. The manager who I spoke to stumbled across her words because at that point she knew they messed up big time, and ended up transferring the call to a survey and basically hung up on me!

The customer service at UPS is literally the WORST I HAVE EVER EXPERIENCED! How UPS is still in business is beyond me! I am warning you now, DO NOT USE THEM. I'm now out the two packages and I have to pay thousands of dollars to repurchase these that are now sold out through the shipper! UPS didn't do a damn thing about it, took no responsibility other than "something happened to our system and maybe the driver doesn't know the area" are you KIDDING?! ZERO stars in fact negative stars. They can't read at UPS apparently and management doesn't give a damn. Clearly.

Since April 21, 2023 we have not received any payments for claims approved for Lost and / or Damaged Packages. Initially - we received a notification which we promptly responded to re: Checks Being Returned due to the fact that the Mailing Address we provided that included a Unit # was not being used on the Checks. We have responded several times that this needed to be remedied yet we are still not receiving the previously returned checks nor the new ones.

1ZA09H100303954149

1ZA09H100314724617

1ZA09H100323050346

1ZA317K50201748533

1ZA317K50313542230

1ZA317K50319899612

1ZA317K50323525230

1ZV06W180307312107

1ZV06W180338033879

1ZV3F4500367271133

1ZV3F4500367622718

Paid extra for overnight delivery.

My chair is about 10 feet from the front door. We have a wooden door. We have a working doorbell.

I looked out about Noon and found a "Sorry we missed you" note from UPS claiming they would take my package to a UPS store and I could get it tomorrow.

The doorbell never rang, the driver did not knock. There were a couple of packages from AMAZON on the doorstep, which I knew about. That's why I went to the door.

This has occurred with UPS several times before. Now I spend an hour on BOT chats, robot answering systems, then trying to make myself understood to some drone in a noisy boiler room somewhere in Kolkata. Still no information, still no package.

I begged my supplier not to send by UPS, even said I would PAY to have FEDEX pick up up, but no soap.

The deepest, hottest, foulest abyss in Hell is not a bad enough place for UPS to go. FEDEX is not perfect, but UPS is the worst.

Seven days ago, I ordered a toner cartridge for my laser printer and UPS was supposed to deliver it to me. So it's been bouncing from Quebec, to Caledon, then a Mississauga access outlet, then back to Caledon again, then back to the same access point, then returned to sender.

On last Friday, they said I wasn't available, which was a bold faced lie. I was home and nobody buzzed my apartment, nobody called and nobody knocked on my door, so my parcel was never delivered. Now I have to contact the shipper and I've done that over 10 times now.

My parcel has been bounced around like a volley ball. Nobody knows what they're doing and they have lied to me countless times now in a week.

They make Canada Post look really good.

Wow these guys at ups, charge 32 dollar extra (in top of another 30 usd 42 cad, to ship), for a 40 cad value item and never have any choice of delivery, like all other shipping companies? It is absolutely dissgasting, they take customers extra money without any explenation in why or any justification, just making them pay extra for nothing, and than, slap them in the face when it comes to an easy normal request. What a joke.. I will never in my life use you for any shipping service, nor will I ever buy anything shipped with ups. You are literellly a joke.. A complete joke for customers with no service what so ever. I it's just a matter of time, that canadians had enough of being charge unjustifying amounts without any oroof of why and where or if, these charges are declared in profit!