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1.4 465 Reviews

United HealthCare Services Complaints Summary

49 Resolved
416 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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United HealthCare Services reviews & complaints 465

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11:43 am EDT

United HealthCare Services No help for patients who need it.

I am a health care provider who is having problem assisting patient who is in need of home health services. We have exhausted companies in the area who do not take this insurance type. I was told by my front desk that once she phoned the number on back of my patient's insurance card, that there are no case managers assigned to people with this type of insurance and we should continue looking. As a health care professional with an obligation to serve those in need, it sickens me that this insurance company has no resources out there to help them. It seems like no one cares. These patients are being charged to come to doctors appointments and can not be helped. This has to change! Call me at [protected] to see what more can be done for these patients.

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10:13 pm EDT
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United HealthCare Services Payment for health insurance inadvertently sent to prescription address

On March 18, 2020 I called United Health Insurance regarding they have not received my premium payment for health insurance for the months of January, February and March. I checked with my bank and the $192 premium was being sent out but discovered it was mailed to the wrong address. It was inadvertently being mailed to the address for prescription coverage through United HealthCare, which I was also sending a check in the amount of $33.80 for its premium. I requested my money be returned to me so I could pay my health insurance premium. I was told the money was applied to my yearly premium instead. I told them I did not want this to be applied especially since the amount was well over the yearly prescription premium. I was then told they could send me a request for reimbursement which would take about 7-10 days for me to receive and it may or may not be approved, which would take another six weeks. In the meantime, I have three months of health insurance premium due and which will be canceled in 2-3 weeks. I asked to speak to a supervisor but no supervisor was available, evidently they don't stay the entire time they are open for phone calls, so I was informed to call back tomorrow. All I want is to have the money I inadvertently sent to United HealthCare Prescription to transfer those funds to my United HealthCare Health Insurance Plan. The person I spoke to regarding prescription was not aware if this could even be done. I will call again tomorrow and see if I can get this matter resolved. I cannot believe that they didn't try to reach out to advise me I am sending an additional $192 per month!

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8:56 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

United HealthCare Services - HealthyBenefitsPlus.com

THIS OTC PROGRAM IS UNBELIEVABLY BAD. I had OTC Essentials last year through UHC and it was easy to navigate, prices were reasonable, myriad products were offered, and there were no added delivery charges, taxes or anything else at all. I could easily choose and order $40 worth of products each quarter without any hassle. All for free. This program has NONE...

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11:26 am EST

United HealthCare Services Rude rep

I contacted United Health Care on 12/28/2020 around 9:50am @ [protected], spoke with Rep Lynn. The rep was very rude. When he first pick up the line, he didn't say anything. I asked for the reason of denial and he stated what UHC was requesting.I asked did I have to mail it or fax, he stated mail. I then went to ask him for the claim number so that I could notate it in my notes for future reference and he shouted Oh MY GOD. I requested to speak supervisor pertaining this call and he wouldn't allow me to speak to anyone. He then stated that all supervisors where in meetings. I asked for REP ID he wouldn't give me any information. This is very unprofessional and unacceptable type of behavior for any company.

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10:27 pm EST

United HealthCare Services We need to get paid.

As a mental health treatment provider, We provided treatment services to a client of united health care in April and may of 2017. It is now 2020 and we are still waiting to get paid for those services. After two successful appeals and promises to be paid in 60 days, the latest letter was dated 8/23/2019 and yet we are still waiting to get paid. This is absolutely unbelievable, I have had to stop treating clients as we continue to await payment. Our company name is Transnet Home Group we are located in greensboro, nc. We need to get paid.

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8:31 am EST

United HealthCare Services Insurance drug coverage

I am on United Healthcare through my employer—I don't have a choice. I have been seeing a doctor for 6+ years and have been on the same dosage of a medication for 5+ years. I see my doctor every month and have been very stable on this dosage. At no time has UHC contested it or refused to fill it until January 2020, when they suddenly declined the prescription saying that there was no medical research for the dosage. My doctor appealed but to no avail. UHC will cover a smaller dosage and I have tried it this month (February 2020) but it is not sufficient. It works when I am taking it, but I am losing 4 hours a day when I cannot work effectively or even do chores efficiently due to the missed dose. I simply do not understand why my doctor's continual care and recommendation is not taken into account or why this prescription would suddenly be challenged after five years of approval. I can only assume that it is a money-saving maneuver and that many UHC insurees are suddenly finding their medications challenged in 2020. I would NEVER recommend UHC to anyone who has a choice. My only choice is to pay for the full dosage myself. I can't have part covered and pay for the rest.

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7:53 pm EST

United HealthCare Services Web / technical / customer service

A month ago I lost ALL capabilities to login to my UHC portal. I could see OLD plans, but was unable to see my New plan. (by the way I use to be able to prior to 2020).

I have called over 10x requesting help with this.
1. I get customer service, who sends me to web/technical help.
2. web tech keeps me on the phone for 45 mins to tell me they can't help me and they have escalated my concern. They keep telling me it is a web issue
3. They send me a secure message to UHC - which I HAVE NO ACCESS TO.
4. I call customer service again to tell them I can't see the message.
5. They send me over to web/technical, who proceeds to OPEN A NEW TICKET and we have been doing this for over a month.
6. they assure me that any messages will be sent to my personal email - which they don't do
7. and I have to keep calling because web/tech will not call and we repeat the cycle again and again.

I have medical claims that I NEED to see. It is ridiculous that I am unable to login and see my NEW PLAN which has been in place since Sept 1, 2019. No one seems to know what they are doing. This needs to stop. I really need someone to help me get into my portal. It is stupid that I can't see my benefits, or look for a doctor (which I need to do). Please I just want access to my medical records.

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10:12 pm EST

United HealthCare Services Mental health treatment claim

It has been over three years since services were provided and I am still awaiting payment even after several appeals overturning the original denial and promising payment within 60 days its been over 6 months since receiving these letters and still no payment. When I call I get consistently transferred over and over. I then get sent to another appeals process even though one was successfully completed on the exact same claims and again letters promising to pay within 60 days with no payment. I have all the letters from uhc with corresponding case numbers. My company name is Transnet Home Group business lic # [protected]. My name is Trent Thomas and I can be reached at [protected]

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1:01 pm EST
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United HealthCare Services Denial of last day of hospitalization.

I had a total knee replacement 12/17/19. Unfortunately, I had life threatening complications and had to be transfused for major blood loss. Went home 12/23/19. On 12/24/19 developed a fever, increase swelling in leg with large hematoma, went to ER as was told by MD ‘s office. Admitted 12/24/19-12/28/19. I was transfused again to get Hemoglobin above 7 on 12/26/19. Hematologist insisted on being hospitalized for at least 48 hrs to see if further transfusion is needed. I developed a fever and an infection on 12/27/19 and received IV antibiotics due to past history of resistance bacteria to this infection in the past and allergic to Rocephin. Per Infectious disease, they wanted to see the sensitivities of the positive culture that was reported on 12/28/19 to make sure I receive the correct outpatient antibiotic and also be monitored for 2 hours after being given an oral 1st generation cephalosporin to make sure I did not have an anaphylactic reaction. Well United Healthcare denied 12/27-12/28/19 saying I should of been changed to observation because I wasn't bleeding, dizzy and normal BP. I was still on oxygen and weaned the am of 12/28/19 also. I was dizzy as I had to be helped to the bathroom at all times and an alarm was on the bed if I tried to get up. I was still severely anemic but barely above 7 Hgb so didn't need another transfusion. This is the 3 rd denial in less than 1 year from UHC for Care. This is time consuming and inappropriate to question several specialists with the same recommendation to stay to 12/28/19. I was probably discharged to early initially and saved them a day of charges. I have never experienced this with past insurances. As a Physician, I find it unprofessional for them to question specialist and other providers care and recommendations when they have not seen the record, obtained a History and exam of the patient nor review their vitals nor labs, etc. They saved my life and UHC doesn't seem to care what type of care was given just the cost that matters.

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9:15 am EST
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United HealthCare Services Denied medical claims

There are several claims that UMR is denying. One of the claims was processed and they have now taken that one back that they paid and requested monies be returned to them. Prior to me having me a sleep study, the facility called the benefits number to see if there were any pre-authorization or any pre-determination requirements. They were advised that neither of those were required. Now that the sleep study has been done, the insurance company is denying the claim. I had to have a CPAP tritation study due to the diagnosis of severe obstructive sleep apnea and the insurance originally paid that claim. Since I have been fighting the decision to deny the first sleep study, they have now retracted paying for the 2nd sleep study so they are denying that claim as well. This is leading into if they do not justify paying the claims for the diagnosis they cannot justify paying for the medical equipment needed which puts my life in jeopardy. I have appealed the denied claim for the first sleep study and I have received the letter stating they are upholding the denial. I have also spent a lot of time since October on the phone with the insurance company trying to resolve this matter. I even called and talked to the insurance company with the facility that submitted the claims as well. I have a lot of documentation that needs to be reviewed and a formal investigation opened. I have made all the attempts that I can to resolve this matter with them and they are refusing to do anything. If they had told the facility what was required prior to scheduling the study, the facility could have provided the necessary information. Because they facility was not told that anything was required, they had the green light to schedule the study. There are multiple calls on file with the health insurance company where the facility has called to see what the requirements are for a sleep study and on all of those calls the facility is told that nothing is required. Now I have approximately $15,000 dollars in medical bills not including the continued added bills for the medical equipment. The insurance company provided the facility false information and now they are trying to hold me responsible. I need action taken immediately.

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6:38 pm EST

United HealthCare Services Refusal to fill a rescue inhaler for a child

United healthcare deny on rescue inhaler ordered by Doctor
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Colleen Sweet
to opmc
8 hours agoDetails
Hello,

My daughter was prescribed by the doctor a rescue inhaler after several times she had to be helped to the nurses office during the school day.
After attending a Cornell Vet program on Saturday November 2nd, her shirt was washed and dried and she forgot the inhaler in the pocket. It was broken.
I called the doctor Saturday evening, they sent a request to the CVS to get a new one.
The CVS said that United Healthcare refused to provide a new inhaler until the 13th of November. The doctor contacted United Healthcare and they still refused to provide the necessary rescue inhaler ordered by the doctor.
I called United Healthcare on Sunday morning the 3rd, and spent 4 hours on the phone and was told it would take 48 hours to fix the problem.
My daughter ended up in the nurse on Monday morning at school having to be helped to the nurses office with a horrible wheezing attack and the nurse called me to come to the nurses office. She asked why she did not have the rescue inhaler ordered by the doctor.
I was told this is neglecting the needs of my child.
I called the doctor's office at the time. They said that United Healthcare had been contacted by them on Sunday morning to provide a new inhaler.
I called United Healthcare again on Monday the 4th after my child had to leave school. They said they would contact their own doctor who had never seen my child, and they would see if they could let her had the rescue inhaler.
Tuesday November 5th, they still did nothing to get the inhaler.
She had another attack.
I called the Doctor who told me an urgent request for the inhaler ordered by the doctor was placed several times to United Healthcare.
I called CVS pharmacy and they said that United Healthcare refused to provide a new inhaler until the 13th of November.
I called United Healthcare again on Tuesday the 5th.
I was told that they were working on it.
Still no rescue inhaler after several times my 13 year old was denied the medicine yet again by United Healthcare.
Wednesday the 6th I was told after calling again that they would allow her to get it that day and to go to the CVS pharmacy and they said that the rescue inhaler would be there.
I went to the CVS pharmacy and they said that the still refused to provide a new inhaler until the 13th of November.
I called United Healthcare again on Wednesday the 6th I was told that they were working on it.
Still no inhaler, and my daughter once again ended up in the nurses office.
She was sent home wheezing.
I called United Healthcare again.
They said it should be authorized soon.
Finally after 4 hours on the phone and having the Doctor call them and the CVS pharmacy call them they allowed the inhaler ordered by the doctor to be processed on Thursday the 7th at 4:15pm.
My child went without the inhaler ordered by the doctor for 6 days!
Because United Healthcare refused to provide a new inhaler ordered by the doctor.
This is abusive and neglecting the needs of my child.
I would like to file a complaint with the NY state of health.
Can you tell me how I can do this?
Thank You for your time.

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10:11 pm EST
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United HealthCare Services umr denied full coverage health care

I was bit by a dog and had gone to Henderson Nevada emergency room where I waited 3 hours to see a practitioner and not a doctor and they gave me a tetanus shot and 1 tylenol 800mg. My full coverage UMR denied the hospital bill of $8000 for a tetanus shot and 1 pill of tylenol 800mg. My full coverage also provides my dental and I am able to get 2 cleaning per year with my coverage but I guess they just didn't want to pay the $8000 tylenol and the tetanus shot. Henderson Hospital has now threaten to take me to collections if I don't pay the $8000, I am not sure what I should do. I didn't even get stitches. Should I just let it go to collections? honestly I didn't know that tylenol was that expensive...

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4:34 pm EDT

United HealthCare Services They won't approve the hours that you work for people so you can get paid.

The lady that handles things for acts like she doesn't care if the workers get paid or not its not out of her pocket. She is not very friendly and she doesn't do what she says she will do, doesn't come and see you when she tells you she will be there. Tell one lie after another to cover up what she does. She keeps blameing someone else. Then she tells another one. NOT HAPPY WITH UNITED HEALTH CARE AT ALL!

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7:11 pm EDT

United HealthCare Services rx coverage

I have been dealing with the same pharmacy for years and now they won't fill my rx because UMR prefers that I use their pharmacies. Trouble is no one ever told me this and when I try to contact UMR it is just an endless series of automated prompts. This is life and death for people that count on their meds to keep them healthy. I guess that UMR or Orlando health does not give a crap about my well being.I will be making an example of them on the internet, social media and to everyone I talk to. I am out of meds and I guess I am just supposed to die now so they don't have to pay anything.

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6:05 pm EDT
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United HealthCare Services Prescription plan

I have been a United Healthcare customer for eleven (11) years with two (2) plans; Supplemental and Prescription. I have always paid my monthly premiums on each plan in full and on time. In 2019 I moved from Pennsylvania to New Jersey and placed a Change of Address with United Healthcare using a form that was in the coupon payment book from United Healthcare. I also had a Change of Address form with the US Postal Service. I continued to make monthly payments to United Healthcare for my supplemental plan using the coupons in the payment book. The prescription plan payments were dependent on a monthly payment notice that was mailed to me by United Healthcare. When I moved in July 2019 there was a problem with receiving mail at my new address due to issues with the US Postal Service that were not resolved until September 2019. These issues can be confirmed by the Middlesex, NJ 08846 Postmaster who was instrumental in resolving the problems for me. With the confusion of relocating and the mail issues I did not realize that I was not receiving my United Healthcare monthly invoice for my Prescription Plan until I was informed by my pharmacy that my prescription plan would no longer pay for my numerous drugs. When I contacted United Healthcare regarding this matter they informed me that the invoice was (a) not forwardable because United Healthcare did not allow forwarding and (b)that changing my address with the United Healthcare supplemental program did not change it for the prescription program. United Healthcare maintains separate data bases for each venue. I am a 76 year old consumer who had no idea that this was United Healthcare procedure. My prescription plan was canceled ninety (90) days (October 1) after non-payment. After two (2) days of lengthy conversation, including misinformation from the United Healthcare customer service in the Philippines I was informed that I was "out of luck" until the next enrollment period (October 15, 2019) when I can enroll for effective January 1, 2020. Until that time all my prescription refills would be paid out of pocket without regardless of the issues as detailed above or the fact that the lack of all my drugs are life threatening. And what is very interesting is that in several other residential moves that I have made in the last seven (7) years from from Florida to New Jersey. within New Jersey and New Jersey to Pennsylvania I have never had this problem. If I had to provide a change of address for my prescription plan to United Healthcare and have no record of doing so, how did they know I moved? Is this a new procedure/policy to drop me from the program so they can force me to come back at a higher monthly premium? Is this another "scam" by the insurance company to increase profits? I will need to consider drugs over food from now until January 1, 2020 but only those drugs (insulin, blood thinners, heart medication) and others that I need to survive and rely on food banks, family and friends for food UNLESS this complaint will provide a solution.

Edward E Benson
80A Middlesex Village
Middlesex, NJ 08846

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3:05 pm EDT
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United HealthCare Services customer service/prior auth/overseas call centers

I could literally put through hundreds of such complaints due the utter incompetence of your overseas service call centers. They have zero understanding of american insurance or laws. If it isn't on their handy dandy script, they can't function. Don't dare go outside the box. They lie about everything from their fake american names to transferring to actions done. When they get caught they disconnect you. I spent over 2 hours on the phone with absolutely no solution in a case for a breast cancer patient! I am currently on hold why they "try to figure something out" on a different patient who has been waiting well over a month for a simple prior authorization. I wish all customers would rise together and take down your corrupt dysfunctional company!~

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1:01 pm EDT
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United HealthCare Services dental provider relations

I am a dentist proving services to your members in Illinois. We have changed ownership 3 months ago 6-01-2019. I have submitted a letter with a w-9 form to your dental customer service unit since your office doesn't have a provider relations department directly. I just off the phone with a representative, and a supervisor my TIN # STILL IS NOT ENTERED AND MY CLAIMS ARE NOT BEING PAID. Who and when is someone going to take responsibility to help providers with problems?

Cordially,

Steve Slominski DDS
Golf River Dental, Des Plaines, IL
[protected]

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12:02 am EDT
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United HealthCare Services false teeth

i recieved surgery nov 22nd, ll my teeth ere extracted later in he evening i spiked a fever and a rash called the emergency number all night.the next 2 days they were out of the office stil calling emergency number with no call back.i went into the office on monday faceblown up and severly black and blue.the staff was shocked at what i looked like the dentist checked out my mouth and tld meafter swelling goes down i have to have another surgery because of bone spurs coming thru my gums.i checkedout my billing in the mean time which thy were paid before i even had surgery how does that happen so bottom i was very upset with the treatment and didlose my temper at the manager and no one else i gota letter 3 weeks later dismissing me from practice thereforei never got fitted for my permenant dentures my life has stopped wontleave my house work, and mentally destroyed .al i want is for them to do the right thing and give the money back for getting paid for dentures.so i can go somewhere else and get my life back.if you refuse to help i will make sure the public sees this injustice i will go media and show the people what they left me to live with.

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10:07 pm EDT
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United HealthCare Services hiring manager it director olivia olivarez response following receipt of interview thank you note

Following 23 Sept interview with IT Director Olivia Olivarez and team members Theresa, Cynthia and her boss Jim I sent a thank you note.
Since Olivia Olivarez had not provided a business card at interview I did not know the exact spelling of her last name.
Her feedback to my thank you note is as follows" I'm appreciative of her note. But I'm disappointed that she spelled my name wrong. That's a huge issue for me. With one person who does it, then begins a chain reaction. I eventually don't receive my email because those folks have spelled my name incorrectly." She further stated the team thought I would be bored. If I believed I would be bored I would not have agreed to a face to face meeting. She goes on to tell me she has had the job 3-4 weeks and has inherited incompetent staff. As a professional I find this response very inappropriate. In addition, during the phone screen she began by expressing her dissatisfaction with her team in executing their tasks. Rather than focus on team needs and how my skill set fulfills those needs she emphasized how incompetent her team was. She invited me for a face to face meeting and said "You'll see when you meet them." I attended the face to face meeting at which time Olivia did not pose any questions but left the two staff to craft questions to assess my skill set. Jim her boss attended later in the meeting and posed relevant questions to which I responded with enthusiasm and eagerness to serve the team needs. He said he does not get involved in hiring decisions.
At the end of the meeting she notifies me that just that morning UHG/Optum/ and WellMed are in a hiring freeze and in order to move forward she would have to rewrite the requisition. So why conduct an interview during a hiring freeze?.She told me she had one more phone screen that afternoon and 2 more face to face meetings. Her email indicates that due to the team belief I would be bored she is passing on my candidacy.
As an IT Director I don't believe Olivia Olivarez is capable of making sound decisions on candidate suitability by her emotionally charged response to the incorrect spelling of her last name in a thank you note. Her professional acumen is clearly lacking and not in alignment with WellMed hiring practices. One does not belittle team members to a candidate nor does one presume the candidate would be bored and not suited for team membership and then respond to a incorrect spelled last name by lashing out to the candidate.
Perhaps the stress of candidate selection during a hiring freeze is too much for her to handle.
I would like to escalate this inappropriate response to my thank you note to her superiors. I had an excellent interview, poses relevant skills to compliment the team efforts and am committed to serve the enterprise to the best of my ability.

Irma Villarreal Castillo
San Antonio Tx
[protected]

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1:28 am EDT

United HealthCare Services clients info from a former employee of clearview exterior

Information from a survallance. Back log from the implant on my business phone client personal info, pharmarcutical info. Client addresses medications. If these document do not load contact john @[protected]@yahoo.com. Or @[protected] ican email you the documents and the party thats involved in this matter. This constitute the hepa act and is a violation. Of. Clients privacy

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