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1.4 465 Reviews

United HealthCare Services Complaints Summary

49 Resolved
416 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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United HealthCare Services reviews & complaints 465

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K
5:52 pm EDT

United HealthCare Services Documentation of all UHC payments in 2019 Medicare Part D

I called UHC at 1-888-8675562. All I wanted were my 2019 records. I asked for my detailed payment records and any other records available. After a very long time, I was no better off than before I called.

The UHC employee was rude and insolent and did not help me at all.

From the VERY beginning, anything I said to her, be it a statement or question, would result in silence. After a minute or two, Her responses were either untrue or irrelevant and worthless. After my last requests to her to give me the phone number of her manager and phone number for the off-site location that has my records.

Initially she told me I could not obtain my records because my file was closed. I told her that I knew that.

Then she told me that none of my 2019 records were available. I couldn't get them. Then she told me that she couldn't access them as they were off-site. Another time she told me that she could only give me the notes in my file. (That was really odd.) My last conversation was (again) after other requests earlier in our conversation was to again put me on hold. Except after quite awhile, (15 minutes/1/2 hour - probably more. A electronic voice operator replaced the silence. The call was over.

I told her that I needed this. I said I needed my Part D records. The conversation ended when I again (one of several times) requested the phone number of her manager and the phone number for the off site place where she told me my file was was located. (During our conversation I asked for it several times. She wouldn't give it to me.

After I asked a question or made a statement she would not respond for quite awhile. (I am guessing th time lapse was more than a minute. (I started timing it after a few minutes.) She may have put me on hold or disconnected me-I don't know.

First she told me that my account was closed. Later she told me that no-one could help me for that reason. I told her that this involves a possible legal matter and I am legally entitled to my records.

Several times I asked for her manager's phone number and the off premises site where my file was. Her response was that they could only give me the notes on the file. I said I wanted everything on the file inclusive of payment records (inclusive of who they paid, etc.) The last thing that I requested before she put me on hold for the last time were for the requested phone numbers.

By hanging up the customer service representative prevented me from answering survey questions on her.

I suppose it is possible that this employee is mentally challenged. Then it is not her fault that her "customer service" was nonexistent. More likely she is capable of doing a good job, but she does not care about the quality of her performance. Regardless of what causes her inappropriate behavior, this customer service person needs training in etiquette, knowledge of her products, how to retrieve data and how the system works (regarding medical records, etc.)

This was one of the more peculiar conversations that I have had with a customer service employee in recent memory. What I can't figure out is why this customer service employee didn't just do the easy thing and just give me the phone number of her manager or the phone number of the off-site location where she said my file was stored.

NOTE: I HAVE NO ACCESS TO MY UHC INTERNET ACCOUNT.
My current address:W52N138 Pioneer Court; Cedarburg, WI 53012
E-mail [protected]@gmail.com
My account MAY have been: [protected]-1

Thank you.

Desired outcome: A COPY OF MY ENTIRE MEDICARE PART D UHC 2019 file inclusive of detailed payment history and notes.

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6:53 pm EDT

United HealthCare Services 95165 serums for allergies

We are a Specialty office for Allergy. Every time we billed United Healthcare for allergy serums, they are paid, then taken back. Even when they ask for medical records, the response we get back doesn't match the records we sent. It's like they are making up nonsense and then retracting the money. EVERY claim for serums (95165). There is no respresenative to contact. No one in claims know what to do and I can't get a hold of a supervisor. All patients benefits are checked before services rendered and this is a covered benefit.

Dr. Warren Pleskow NPI [protected]

Desired outcome: To pay our allergy serums without tracting the monies.

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1:09 pm EDT
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United HealthCare Services Claims

I am writing behalf of Samaritan Counseling Center, Illinois. We are currently owed approximately $10, 000+ in which the payments were issued via checks and virtual credit cards but never reached us. I have talked to numerous representatives from UBH and Optum pay that keep stating they see my calls and are reissuing the payments. Optum keeps saying that we have to speak to UBH since some of them are over 13 months old. When we do get someone we can be on the phone for an hour and then get disconnected and never receive a call back, why take my number if you don't call back? We need someone that will handle this matter and handle it promptly!

I will not upload EOB's due to HIPPA!

Desired outcome: A phone call from someone who knows what they are doing and does as they say they will!

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10:35 am EDT

United HealthCare Services Dental. Last phase of implant crown being denied payment by uhc to hitzel dental [protected]

Two implants under plan in 2020 were approved, implants are a multi step procedure over time that went into 2021 for last phase of crown onto metal implant is now being denied code payment although the codes are approved 5 years in length in code book at dental office. After many, many months of stall & denial by UHC, got an answer other than not right codes, that Medicare as of Jan., 2021 supposedly is only paying for crowns onto existing tooth and not metal implant screw. (2020 contract for these implants were to be fully paid under my HMO, UHC plan and not to be changed in mid stream or at the final phase of the procedure, this is basic contract law, and i'm now being denied completion of the full implant process) William J. Gozza Utopian Dr E. #119, Clearwater, FL. 33763...[protected] Member ID [protected] Health Plan #[protected] (HMO D-SNP)
Dual Complete LP-FL

Desired outcome: Payment to Hitzel Dental for two crowns onto implant screw to complete process

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11:50 am EDT
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United HealthCare Services United healthcare unethical behavior

Erica Essner
656 10th Street
Brooklyn NY 11215
[protected]@icloud.com
[protected]

Dear United Health Care:

I am writing to discuss a financial issue and possible lawsuit I am considering bringing to United for failing to keep me enrolled in my insurance when I had paid my premium.

I am writing this letter to inform you of two clerical errors that occurred on behalf of UNITED HEALTHCARE which left me uninsured in a pandemic for six months, and then later in 2021 when I signed on to a new plan through the New York State Market place.

I was on cobra for four years after my divorce in 2016 through ADP Total Source through July 2019. In June 2020, ADP Total source informed me that they would terminate my insurance in July 2020. In June 2020, I then went to the New York State Health Market place to enroll in a individual plan with United compass gold. Since ADP did not cancel my cobra United was unable to start the new plan. I spent the next 6 months on the phone with the New York State Marketplace and United. United representatives could not track the policy, nor could they re-enroll the me in individual insurance as they were not able to find the records. This cost me endless hours on the phone with United and uninsured during a pandemic from July 2019 -December 2019.

I finally was enrolled in December 2020 with Compass Gold. I went to re-enroll for 2021 and for some reason was not re-enrolled and was again left uninsured for the month of January 2021. I then left united for Empire.

I am seeking re-imbursement for my time uninsured from June 2019-December 2019 and
Reimbursement for the three weeks in January 2021 I paid my insurance, but it was not processed.

These accounts should all be reviewable Erica Essner 4/21/62 SS#[protected]

I would like to avoid litigation and look forward to hearing from you.

Best

Erica Essner

United Compass GoldMember ID [protected] group 0755 481

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5:35 pm EDT

United HealthCare Services Outsourcing

I want to add to the list of complaints about outsourcing customer service. I am a healthcare provider and can barely understand the customer service rep as she is clearly not a native english speaker. She promised to send me a code so I could log in to my provider account within 15 minutes and it did not arrive. She probably misunderstood my name spelling. Their websites are complex and I could not log in nor did it say that I needed a code. Unacceptable.

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1:57 pm EDT

United HealthCare Services Insurance Fraud

I called and inquired if my place of business needed to do a retroactive PA for services provided. Jaycee from UHC informed me that I needed to alter dates of services provided in order to have services covered. I spoke with Jaycee for 1 hour on 8.24.21 call ended 11:50am. When I asked to speak to a supervisor I was put on hold for 15 min. Then told the supervisor was busy and they would call me back.

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Susan Huitt
, US
Aug 31, 2021 12:53 pm EDT

Have you heard back from the supervisor?

United healthcare can’t have you or anyone else alter dates of service. I worked for a division of United Health Group at Optumhealth. UHG is fully aware that these actions as I understand them from your report are fraudulent. Keep calling and push it, call every hour if you need too! Don’t give up!

If you have problems you can contact the EBSA to obtain assistance as they regulate all divisions of United Health group parent company over United healthcare insurance provider.

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12:20 pm EDT

United HealthCare Services House calls rewards card physical

I am getting very disgusted and annoyed with United healthcare. I've called him up at least five or six times during the last month about my complaint. About 2 months ago I received a letter from United healthcare to receive a Visa rewards card for $25 if I have a medical person give me a physical I did that about 6 weeks ago and they just sent me a $15 gift card about a month ago I've called and complained as I said at least five or six times until my wouldn't have never had anybody come over my house to give me a physical I would have never wasted my time for a mere 15 dollars, somebody at United healthcare customer service told me it's no use writing agreement that they are not going to give me the other $10 at I feel I am old since the letter that I received about 2 months ago said $25 not $15 I know how to read unfortunately I believe I might have put the letter and recycling I did not think that I would need to keep it for proof.

Desired outcome: To receive a card for the $10 they owe me

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1:52 pm EDT

United HealthCare Services medical care services

i Elson M DeBarros, i am filling this complaint, rquesting fear tratment, and a medical treatment . i am in contact with united health care costomer service, the are uneble to help me out, i request to speck with high level of costomer support, costomer service agent refuse my request, the also say i need to talk with jose medrano, this person never respond my call for 4 months .

Desired outcome: I WANT A FEAR TREATMENT FROM UNITED CARE HEALRTH SERVICE . I WANT TO

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5:47 pm EDT
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United HealthCare Services Customer Service (Dept of Customer Obstacles)

Company is forcing my calls to the Service Navigator department, where they refuse to do anything at all helpful. Today I attempted to contact OptumRx (their mail-order pharmacy) by using the automated phone tree, but instead I ended up talking to a Service Navigator who refused to help me and refused to transfer me to OptumRx. Apparently in this ginormous corporation I'm confined to getting help from only one person and she's on vacation. Never mind the fact that she's already refused to do anything for me, and she's likely not coming back anyway. This company is accepting payment as if they actually provide services, while doing absolutely nothing but constructing obstacles since last December. They must be forced to refund every penny they've collected this year for my care … those are improperly-received funds.

Desired outcome: Make amends to my satisfaction for the behavior of your so-called Customer Service Navigators and all customer-facing personnel who refuse to provide assistance.

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Susan Huitt
, US
Aug 31, 2021 1:07 pm EDT

Contact the EBSA and see if they can refer you to the appropriate governing agency.

Look on the website to view what logos are on it and and call them as well. Click the link and it should display details. I was a employee who had a internal appeal going on that they refused to address. So the EBSA was my contact point. Look at the EOB and read who they recommend for you to speak with. You can elevate to the executive team if necessary. Or call their ethics and compliance team.

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MKHarrison
Tucson, Arizona, US
Sep 02, 2021 4:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I’m not an employee and my coverage is not an employee benefit. What can EBSA do for me? How do I escalate to the executive or ethics & compliance teams? I can’t find contact information for either, searching for those is what led me here. Please point me in the right direction.

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1:37 pm EDT
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United HealthCare Services Not able to get Explanation of benefits and website was down and customer service doesn't work

Greetings!
I have united Healthcare medial insurance and I was reaching out to get Explanation of benefits for the service and the customer service number on the back of my card is not work and the number doesn't exists. When I googled and called United Healthcare, the Customer service agents were pretty rude and direct me to other non-working number. Spent almost 10 days trying to talk but no success. My provider (Edward hospital) has charged me a huge bill $9921 and need your help to fix this issue

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5:26 pm EDT

United HealthCare Services House call physical

About 2, months ago I received a letter from United healthcare house call, service to earn a $25 visa gift card, so about 6 weeks ago I had someone come by to give me the physical, I called and was told it was only $15 .. not so ! My letter said $25, I feel like I am being scammed.very dishonest.they owe me $10.!I've called at least 4 times this past month

Desired outcome: To pay me the $10 to fill they're promise of $25.

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11:24 am EDT

United HealthCare Services Overpayment not refunded and dental coverage issues

Due to a problem with my online bill pay service, UHC has received $76.00 a month even though my payment is much less. I called many times and spent long wait times on hold only to get an uninformed customer service person. Most seem indifferent. One told me that I owed you that money and in fact, it should be a surplus on the account.

I changed plans and asked for a bill, never got one.

I changed plans to choice plan one to include dental again. YOUR people failed to activate it.

After that got corrected my dentist submitted for approval of a partial. Which was denied because it was either already paid, (it was NOT-the work was never done) or already submitted.

It was submitted last year and we were told we had to resubmit this year now that the coverage is in place again.

4 calls to incompetent employees and an hour on the phone today waiting to talk to a supervisor.

I need to hear from someone asap. My next effort is to file a formal complaint with the Insurance Commission.

I don't know when I've had worse service or lost more time trying to get a capable person on the phone.

Shame on you.

Patrice DeSanto #[protected]-00
[protected]@aol.com
[protected]

Desired outcome: You owe me money and this dental claim needs to be approved

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4:37 pm EDT

United HealthCare Services Delaying prescription drug approval for a patient

I have been taking Ozempic 1 mg dose for about a year. When we got coverage with United HealthCare, we were told that it needed prior authorization. The doctor went through and filled out the required paperwork and the drug was approved. Recently the company that makes the drug (Novo Nordisk) changed the packaging from a 2 dose pen to a 4 dose pen. The drug has not changed nor has the dosage, but the NDC number changed. United HealthCare then required that the approval process be started all over again. This time, although my doctor assures me that she has filled out the paperwork again, United HealthCare still has not approved the medication. Nothing has changed in my medical history, so I am at a loss to understand why they have not approved it. Now, due to the fact that I have not been able to take the medication, my blood sugar is out of control.

Desired outcome: Appoval of the drug for my use

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6:58 pm EDT

United HealthCare Services Denied of claims

This company I am working for has been around for almost twenty years, the company helps prevent emergency visits, it specializes in respiratory.
When United Healthcare came on board, the company stop getting paid for its services. And some patients were refused their critical asthma medication.
When the patients realized this, they had no choice but to switch to a better insurance that didn't play politics with people's lives.
This company Janna Healthcare Services has provided positive outcomes and prevented unnecessary doctors visits, but since this company came on board, the company has not received compensation for money owed to pay its employees.
Some of our clients have experienced denial of medication that is critical for their child's survival. This company is playing politics with people's lives. Medicaid has never rejecting medication dealing with asthmatic or bronchitis but United Healthcare is denying medical attention and medication for their own agenda. This company needs to be put out of business because it has a history of denying claims that are supported with documentation.
I work for Janna Healthcare Services and there has been a cut back due to the company not getting paid for services rendered, this company is a preventive company that helps its patients stay out of the long-term facility and help save lives because asthma is deadly. Parents are already dealing with this virus.

Desired outcome: stop rejected claims, because respiratory issues are deadly. Even doctors visits are being rejected, this is crazy.

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9:39 pm EDT
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United HealthCare Services UH ever shrinking conditions they will pay for

What am I paying my monthly premium for? You won't pay for anything. United Health took my money every month and never DISCLOSED you would not pay for treatment or partially pay for my condition. There I come from that's called fraud. Unitedhealth is stealing our money and not providing the services promised. Now, some business idiot in a suit is going to decide whether or not I can go to the ER? Really?

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12:30 pm EDT
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United HealthCare Services Refusing to pay for my doctors claims

I am currently covered under my husband's employment, health plan, and I am also retired and have Medicare part "A" only. United Healthcare refuses to pay for my doctor bills because they say I am covered through any other plan, when, in fact, I only have Part "A" on my Medicare plan. I tried appealing, and I tried calling them to tell them that I only have Part "A'" not part "B" but they don't care.

Desired outcome: Pay the claims

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5:09 pm EDT

United HealthCare Services Customer service

I requested a Qualified Health Care letter from United HealthCare on 07/09/21 and to this point I'm only getting excuses why they can't get me this letter in a timely manner. I was told it would take 15 business days which is actually 3 weeks if your counting the weekends as well. I requested this letter so I can move forward and take advantage of the new insurance reform in the State of Michigan. This letter I'm requesting probably takes 5 mins or less to process but their hell bent on delaying this process. I'm certain this delay is do to money and nothing else. Can someone please help me?

Desired outcome: Receive the info I requested ASAP and expose United HealthCare to all interested!

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12:14 pm EDT

United HealthCare Services Website for aarpmedicare.com

I cannot log into the website with my Healthsafe ID, I could in the past.
Today I called and spent about 45 minutes on the line and the representative, who was helpful, but could not find out any problems. She also tried setting up a password reset and that was blocked.
She transferred me to another phone number [protected] and as soon as I told the person responding my user name she hung up. The original rep tried another number and it was not answered.
I called the 0627 number and the phone was hung up as soon as it was answered and transferred immediately to the survey. The survey was not able to recognize my responses to the first question, probably because it was negative.
Date of Incident: 11 July 2021
Contact: [protected]@gmail.com or 619.818.3344

Desired outcome: I need to be able to login in with my ID, the same account number works with medical providers

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8:38 am EDT
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United HealthCare Services Stop calling me.

You are calling my phone number at 1:30 am to remind me about sending in a blood stool sample that I know nothing about. My wife gets a call at 2:30 am. This is the second time this had happened. I called last month and talked with someone. They assured me it will be taken care of.
Since you have failed to stop the phone calls I must now take appropriate action.
Thank you
Charles Callanan
[protected]

Desired outcome: Stop calling me

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