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1.4 465 Reviews

United HealthCare Services Complaints Summary

49 Resolved
416 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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United HealthCare Services reviews & complaints 465

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11:48 am EDT
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United HealthCare Services Pool quality member plan service and follow through with member

I already sent a letter to regarding my denial by the medical group to: dirk mcmahon, anne docimo, brian thompson, ed lagerstrom, and alexander perkinson on october 14 on the denial of a doctor who was in my group, but they don't seem any of their members are important. I have been struggling for 4 years with a disease that no western medical doctor in this country knows how to treat properly, so I am just trying to find a doctor who even cares over the usual, take this or that pill! This, by the way, is my "6th" grievance on this insurance company that places profits before people. It is obvious to me that their huge profits ($183.5 billion) are attributable to their "kind" of sick care their members have to either "enjoy" or "endure". It is totally unconscionable that these insurance companies continue on a road of silent abuse, yet their commercials and ads paint a different picture, luring people into their demise.

I am so exhausted over these crooked companies that do not care with their over-paid executives who know nothing about our current health crises today!

Bottomline, I need an immediate resolution to my issue and research into providing members into alternate solutions for real healthcare and finding root causes to the 50-70 million people struggling with these diseases with no current solutions with this insurance company's plans for seniors... Just unconscionable to say the least!

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3:10 pm EDT

United HealthCare Services Customer service

My name is Rachel S. Rivera dela Rosa new Bray. I have two main complaints. 1. The attitude and demeaner of the "helpful" customer service workers. They have been rude, condescending, and not very helpful. 2. My name, above, @Dept. SS is as written. Someone @ SS claims my name is dela. is as above on my SS card. I'm 75, I DO NOT have time for this. My United Healthcare offers free gym memberships, I have called them on many occasions, & have waited online for 10 minutes to57 minutes. I am a chronic pain sufferer, I would like a bed to sleep in, which will not have me waking up in pain, through out my entire body, so I have to have help sitting. The health care book sent out is next to useless.
I can say truthfully, most of my pain can be attributed to some of the doctors I have had. The first, Dr. David Henry on staff at St. Francis, was intoxicated and injected cortisone into the right femoral nerve of my right leg. I spent FOUR years on crutches, in so much pain, I was on 120 mg of Oxygen tin, 300 mg of Nuerontin, 60 mg of Soma. The surgeon said (Dr. Kevin Weitzman) said "If I had not ridden my bicycle for those 4 years" he would not have been able to perform surgery. I have metal hips, femur, and my pelvis is lined in metal. Could not get a lawyer to take my case, AND told me the "statute of limitations" was three years. SO, he was allowed to continue practising medicine, @ St. Francis, and God only knows how many others he has crippled for life. The same thing with my last surgery. Dr. Salim Singh, removed a lymph node from my left groin. He performed a very sloppy job, & whatever he did has me in pain, with a hard lip which fills up with fluid. My PcP sent me to a Dr. Martinez, at Aurora, St. Likes. this was 2019, surgery was on June 1, 2019. Dr. Martinez, scheduled me for a biopsy. It was done with a local anesthetic, so I was awake. He used a syringe, that was 3"in diameter & about 5" in length. He held it up & I could see tissue in it, along with fluid, all a pinkish & grey color. BUT, in his report, he wrote that everything was fine, and there was less than a miniscule amount. This was what he told me as well. I just sat there looking at him as if he was crazy. I asked him why did you use such a large syringe? He looked at me & said he hadn't. I told him I guess you didn't because you weren't the person I was looking at with the syringe in his hand. The problem with him & many doctors is they think that they are omnipotent, people believe what they tell them. I DO NOT. My mother was a psychiatric nurse, @Mendota hospital for the Criminally insane. Her job was to recommend patients for permanent incarceration, as sociopaths. I have done work similarly. My job was to make sure no man, ever was hired on law enforcement who had any sociopathic tendencies in the entire country. I was very good at my job, I interviewed thousands of law enforcement rookies. They were allowed to join or not SOLELY on my opinion. I do not like liars or thieves and this country is run by liars, thieves, and murderers. Thank you for your time.
I only wish I could find a person who is capable, and willing to do what I ask &/ or tell them to do. I can show who, what, where, and how to make this country actually great.
You can te

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Calcashoot
Phoenix, Arizona, US
Nov 05, 2020 3:51 pm EST

Most doctors will not accept United Healthcare.

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6:06 am EDT
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United HealthCare Services Customer service

I have been trying to get a billing situation resolved for months with Tekwani Vision Center in St. Charles Missouri. I have called so many times with no results mainly because the customer service department will say they will investigate and call me back and they dont. I have been fighting since August. Tekwani Vision is asking me to pay a second deductible and I only have to pay one which. My complaint is that I need the support of UHC to get this resovle because the vision center is now threatening me with ruining my credit.
I want a rep from UHC to return my calls like they promised

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3:18 pm EDT

United HealthCare Services rx plan

I have an Rx plan with United Healthcare called "AARP MEDICARE SAVER PLUS". Medicaid has enrolled me in "Extra Help" at Level 1 100% which pays my premiums starting Sept 1, 2020. I already paid the premiums for September and October. Medicare told me to contact United Healthcare for a refund.
I have called 8 times and spent over 5 hours on hold. The first 2 "advocates" lied to me stating the billing department handles that. The first advocate transferred me to billing but customer service answered. This advocate apologized and tried the transfer again. I was disconnected.
The third advocate stated there is no billing dept and customer service handles billing issues. This advocate stayed on the line while I waited on hold for the "PDP" Dept. But she had to disconnect due to a screaming child in the background. The called then transferred to customer service again. I called the sales department for help. They connected me with someone who said" ok let's look at your account then put me on hold without notification or consent. I waited over 30 mins and she never returned.
Every time I mention refund I am disconnected or placed on hold for an hour only to be disconnected.

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1:23 am EDT

United HealthCare Services Non payment of bills

In August 2020 I was hospitalized twice due to a possible TIA and/or a heart attack. During my second visit, the hospital Cardiologists ordered a P.E.T. scan of my heart. UHC has refused to pay my hospital bill and never sent me a denial letter. I heard about the denial through a third party. The bill is almost $1, 000.

I have many medications that have been denied by this so-called insurance carrier and I do not go through Optum Rx. I have been told that many of my Rx is not in their formulary. A national pharmacy fills my prescriptions not Optum Rx.

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Noweapon
Philadelphia, Pennsylvania, US
Oct 22, 2020 6:01 pm EDT

United Healthcare is the worst of worst and they make all kinds of excuses as to them denying paying your medical bills. They denied payment to my specialist Aug 2020. My doctor resubmitted via the Appeals Process and today I received a letter from UHC that payment was denied again and the bill is close to $1400. I'm not going to pay this bill and I am planning on going to ABC/NBC world news because I think employer's/union employees from around the world need to be aware of this unethical and rip off behavior demonstrated by UHC. I will also submit an appeals letter to UHC. Majority of union employees at my place of employment are complaining about this along with this insurance not covering certain medications that many people with preexisting conditions need. Another reason we need Administrative via the White House!

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4:30 am EST
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United HealthCare Services dental insurance

Called about a denial letter?

Have been on hold now for 1 hour 22 minutes 41 seconds.

How do you expect customers to tolerant this kind of service?

Hire some people, or something else to improve!

Maybe new mangers

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9:47 pm EDT

United HealthCare Services Customer service

I have been a united healthcare for two years there customer service stuck they don't care about there customer!
there a long data on me. They took away my $20.00 on over the counter dept & with no help to me. Unfair/disrespectfully they have a long file on me with no! help to me
they never call or e mail me at all
[protected]
if someone care please look at logs during june 29, 2020 this years really very very bad bad customer service!
they suck
[protected]@yahoo.com

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10:04 pm EDT

United HealthCare Services Unbelievably bad customer service (hung up on me 8 times-I gave up) and their deny first policy

I called (this time) about needing a medication filled, and then about needing an explanation as so why united healthcare was denying it. When felt the person helping me, robin, was either incompetent or just plain rude, I asked for a supervisor. After listening to music for an additional 15-20 minutes, the call was again disconnected, without speaking to anyone again.
I've had problems with united healthcare every single time a company I worked for had them. And I signed up for my company's very best plan... Wow.

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12:48 am EDT
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United HealthCare Services Failure to allow me to see "in network doctors" delayed cancer diagnosis

January 2020 I experienced an issue that required two visits to an ER. UHC refused to allow me to see a less expensive Urgent Health Care physician that was local to me and demanded I drive 80 miles to the one in their "MEDICAL GROUP". I was allowed to use a local hospital.

Preliminary diagnosis by the ER physician was possible Colon Cancer. UNITED HEALTH CARE forced me to change my PCP to a doctor closer to my home that was in a strip mall and should have retired decades ago.

He confirmed what the ER doctors presumed. UHC tried to FORCE me to see a doctor for a more invasive exam that had a 1 out of 5 rating.

I requested to see a doctor that was IN NETWORK and familiar with my issue (Past colon cancer). UHC refused stating he was not in my assigned "MEDICAL GROUP". I had never been advised by their agent that such a limitation existed, only that I could see "IN NETWORK" doctors.

I had to change my Primary Care Physician BACK to my original doctor they demanded I drop, so I could see the doctor that knew my case history.

The delays caused by UHC were about 2 months. An agonizing amount of time for this type of issue.

Because of the "MEDICAL GROUP" Policy I can no longer see my cardiologist that is familiar with my recent triple by-pass surgery, so now I have to start with a new doctor that has no information about my past 20 years of care.

Prior to signing up with UHC all my doctors were confirmed to be "IN NETWORK" and that is why I signed up for UHC. The authorized agent stated he was unaware of the "MEDICAL GROUP" limits.

Medicare has refused to assist, nor any other agency that was suppose address issues of this nature. UHC refuses to allow me to see "IN NETWORK" doctors unless they are in a prescribed "MEDICAL GROUP" and have poor ratings on the UHC website with the exception of my primary care physician.

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1:57 pm EDT

United HealthCare Services I paid for 5 years and never received help promised

If I had known just how unreliable all the benefits that were promised to me wouldn't be available when I truly needed them after paying for 5 years from 65 to 70 yrs old, I would NEVER have signed up with United Healthcare. I am in the process of relaying my recent experience with having so much difficulty getting a house visit for the first time in 5 years to check my vitals that I wanted to be forwarded to my regular doctor. My family is worried about my blood pressure and heart as the only family I have is 3 states away. If someone is dizzy, feels like they may pass out, and has palpitations they should get a housecall easily with no argument or hassle, especially if they've never asked for one before in 5 years. I would expect to give a refund if I had conducted by own business this way. DISGRACEFUL!

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Update by buttercupsbluebells@outlook.com
Aug 17, 2020 2:04 pm EDT

Everyone I know, which goes into the thousands from my business, neighbors, friends, family and those they know, plus my social groups, for which I have over 400 members in my own group plus over 1500 in the other 2 groups I belong to. THE MAJORITY OF WHICH OUT OF THESE 1000s ARE OVER 65. I belong to Seniors social societies that interact with each other. ALL THESE PEOPLE AND THE ONES THEY CAN TELL will pass all this on as well as internet news about your complaints from others and it will affect your bottom line. So if you have no shame about the way you do business, you will feel the amount in your bank accounts. Don't screw with old people, we are mostly baby boomers and know how to fight back!

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9:13 pm EDT
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United HealthCare Services Home health care not available

The Current provider of home health care has notified patient that they will no longer provide this service after July 31, 2020. The provider is : Community Home Health & Hospice located at 3102 NE 134th Street, Vancouver, WA. 98686. The patient is Kathryn Younger DOB: 10/05/1949 address: 15701 SE 34th Circle, Vancouver, WA. 98683. There is no provider in the area that will send a skilled nurse to home to change catheter tube that goes up and inside patients body. The tube must be changed twice a month by a skilled nurse. Current provider states UHC will not increase amount paid so they have terminated UHC effective July 31, 2020. UHC has issued a letter dated July 6, 2020 stating they will cover this expense at previous rate. Community Health states that this is not adequate and has terminated relationship with UHC and will not provide service. No one else in this area will accept UHC plan for this type of catheter care.

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6:53 pm EDT

United HealthCare Services Lack of phone caller Identification

Why does United Health Care Insurance not have caller I. D. on there outgoing going calls to customers they are calling? It just shows the phone number and city it come from. i.e. [protected], the last call I received

They ask you personal questions.

Many people do not answer calls without knowing who it is from.

I would like for United Heal Care to have there name show up with there name.

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4:27 pm EDT

United HealthCare Services Failed to provide medical treatment to an handicapped senior citizen

Attn: United Health care
Attn: United health Care : Medical Staff
I am a member of United healthcare My Member ID # [protected]
I am a hearing deficient Person and I do not understand phone conversation clearly!
I do all my communication via email, since I cannot hear voice on the phone! Nor do I hear the cell Phone ringing! No matter how many times United healthcare try to call me! I will miss there call
Even if I am able to answer the phone call from united healthcare, I will not understand what is being said on the phone! Because I am semi deaf! Please update this information on your computer screen so you know that this patient is semi deaf and cannot hear Phone calls nor can I hear voice over the phone! Therefore all communication needs to be done via email, and short messages via text
Please make a note of this its very critical! This is why 3 month after my sign up with United health care and I am still unable to communicate with United health care staff! and I have been Unable to get any of my Urgent medical needs addressed to date! Its almost 90 days since I signed up with United health care and I am still at square 1! I have not been able to make any headway in my health related issue, This is why I am sending united health care this urgent note so I can make contact and get my ungently need medical treatment!
I was sent a Health care ID card with preferred doctors name in Jan 2020,

I have been trying to get an Appt. with this doctor and I was told he is not taking any new patients!
I called Health care 800 # and I was given another doctors name in my area, I called the doctor and I was told that an appt. date can be given with a waiting time of 90- to 120 days!
This is unacceptable and bizarre! I need to see a doctor ASAP and I need a name of an internist in my area ASAP who is accepting new patients and will also give an appt. within a reasonable time period!
The urgency is now! Not after 120 days of waiting time! I also like to know who are the approved acupuncturist in my area? and I need the names so I can start calling them up and get in line with an appt. ASAP
I am urgently waiting for Immediate help from United Health care, so resolve my health related issues ASAP, it has been over 3 months since I have joined united healthcare

I am still wondering around lost in the woods and its a colossal task to deal with united health care and to get hold of the appropriate staff from United health care

there is a maze of run around and extremely difficult process to access the United health care officials and seek help and answers to the medical issues which are still pending from Jan 1st. 2020 and now its Middle of March 2020
I have not gotten any credible solutions to my medical ailments for which I need medical attention ASAP
Thank You
Tanweer Khan — Attn Arin, I read you response, united health care giving out face book address to communicate is highly irresponsible and colassal legal infraction of patients and insurers liability and united health care created this pathway to self incriminate its responsibility, instead of providing a safe n secure email address on its website, united health care is evading this feature n this responsibility by side tracking patients on to the face book general public news feed location to patients to discuss thier medical issues! United health care failed to warn it insured members with any cautionary warning not to write any medical ailment details on Facebook news feed! This is the same as united Healthcare asking medical patients to meet at the open fish market to discuss thier medical needs! I am shocked at this gross negligence by united health care to ask thier patients to sign into face book and address thier medical issues at face book news feed! This is legally incriminating united health care direct it patients to address thier medical querrys at Facebook news feed for general public and united didn't warn nor posted any warning to it members patients not to discuss thier medical details! And your reply to my on case by case basic you are now writing to me not to write any medical details at Facebook news feed what about the millions of other united members patients who do not know about this warning which you have written to me, they remain in dire verenability in case of thier medical stare of urgency to discuss thier medical details! All this is highly irresponsible n gross negligence towards the insured patient, United Health care intentionally bypass this normal service and common courtesy from being extended a secure email address to its patients so they can address thier medical issues openly without any fear of writing those details at Facebook general. Public news feed! This also shows united heath care unwillingness to offer its insured a legal process to communicate by those patients who are old handicapped and those who are deaf or mute who cannot hear phone conversations or be unable to speak on phones, thereby providing such patients with a source to write emails for thier urgent medical needs! Regretfully I am one of those insured patients who have been unable to get hold of any united health care staff for past 90 days, this was my only chance and contact info. That was provided by united health care was the Facebook news feed! because of united health care's policy of eluding tactics and irresponsibilty of avoiding patients contact and let them suffer! And now a staff member is writing to me as cautionary warning not to write medical details at this Facebook general public news feed! Exposing United Health area's true outlook towards it insured patients! Regretfully I am an abused insured patient of united health care and finally made contact with united health care staff after Jan 1st. 2020 and signing up with united heath care and I am still medically suffering due to no contact with united health care for past 90 days and I was directed to contact united health care thru its website and asked to address my medical issues at Facebook General public news feed! How shameful and insulting can this action be towards millions of insured patients at united health care Regretfully Tanweer Khan ID # [protected]

March 26th. 2020
My complaint to HIPPA :
I have UNITED HEALTH CARE Medicare Advantage Plan, & they mail me a card with an 800 number contact for medical assistance and medical needs
I called several time and informed united Healthcare customer service that I am a senior citizen semi Handicapped medical ailments & severe hearing deficiency I informed them several time by phone & also by US mail that I cannot hear conversation on phones clearly due to my Handicapping condition, my mind work fairly well so does my eyes, I requested United Health care numerous times both by phone and thru US mail to thier Corporate head office about my handicap & pleaded to either send me my medical related information my US Mail or write to me an Email so I can read & reply
I can read and reply medical issues related to treatment and doctors explicitly, For the past 3 months United health care failed to address my issues nor respond to my phone calls nor respond to my US mails! it was concluded that United health care is a Bias & a discriminating health care Provider! They have knowingly ignored my phone calls and my US mails for help, I asked customer service to note on their computer screen that this Medical patient is hearing deficient & therefore its useless calling on phone, he cannot hearing the cell Phone ringing, and few times when I did connect on cell phone I could not hear what the United health care staff was saying! They have systematically Ignored my plea for the past 3 months & they have made me suffer, United Health care is a dishonest company, They are 100% geared into saving money and not providing medical & health related services! In Past 3 months I have spoken to supervisors and customer service managers & updated my handicapping conditions and my medical issues! Yet United health care staff have been calling and leaving me long confusing & complicated medical messages which I do not understand what they are saying and what is their crux of thier messages! They are well aware of the urgency of my medical needs! yet no one ever bothered to send me the same information by US mail OR by email! even after repeated, request. I begged them send me US mails OR email, which ever was easy! The closest I ever came to communicating with United health care while trying to hunt down a source thru email address of any United health care individual or a a emergency doctor or a staff member, or a staff supervisor!
There is none listed at Major United health care Web site! Except a recommendation to write them a note thru FACE BOOK NEWS FEED FOR GENERAL PUBLIC!?
When I made contact with United Health care at Face Book! I told the medical staff Supervisor that I refuse to wrote my medical history and or discuss my medical condition or the medications I am taking at a PUBLIC site!
This is a open news feed at a Public site & I do not wish to flash my medical Information at a Public site on face book! This is illegal and Violation of my personal Privacy, also I do not want to expose my medical file at Face Book General Public site Nor do I want to discuss my medical condition in written format at a Public site
I refused to write or discuss any of my medical Information at Face book This site is open to general Public and its open to the whole world! This is a Gross Negligent act by United health care to be asking medical patient to be discussing & writing thier medical related information at a Public site Also this is a gross Negligence by United health care to force Millions if medical patients insured thru United Health care to deal Medical Info at a public site, Rather than Providing a secured email site! This was intentionally created by United health care as a deterrent so patient do not write their medical Problems at this site! I have been paying medical Premiums for medical & health care & I have been suffering for past 3 month & United health care has failed to make contact with me & provide medical to date! — Ms. Preston :

I have been a Diabetic type-2 Patient for past 5 years
I have seen half dozen doctors and specialist since I was diagnosed with Type-2 condition
I have already been prescribed by my past doctors to use blood sugar Monitor
All these details are in my medical records!
Why do I have to go and see a urologists, If I do I will have to call make an appt. wait couple of months and than visit his clinic
And pay the doctor couple hundred dollars, to write me the same prescription which I already have in my medical files and than go buy a $50- monitor etc.
This is all waste of time, and bureaucratic run around!
Every patient has the right to check their temp, blood pressure or blood sugar etc. I don't need to go to a doctor to get his permission to get a Blood sugar monitor, beside I already have one at home
I simply need new monitor so I do not have to [censored] my fingers! I have been doing that for past 5 years
I need a monitor that does not require [censored]ing my finger!? and there are units available at Walmart people can go buy one and they do not need a doctors prescription!

I have been trying to contact UHC for past 6 month and they should have responded to my mail directly because I am the insured and I pay premium for this coverage
They should not have forwarded my letter to you without my permission! because I don't know you and you are not my counselor nor my advisor
UHC is not authorized to send my mails to anyone one else! They have an obligation to respond to my mail directly me, and this is their responsibility, and this my right as a patient!
I stead of addressing my medical issues directly to me they sent my email copy to you!
All they have to do is look in my medical files! I have several prescriptions in my file for blood sugar monitor, one from my doctor from Montana, one from my internist, one from my Urologists, and from my doctor from Vancouver when I was with Humana last year! why do I need half dozen permission from various doctors! it take lost of waiting time for appt. and than it cost doctor visit fee etc.
All this is waste of time and money and stress and aggravation and run around!
This is why I wrote my original compliant that UHC has dubious ways to give a patient hard time and lots of run around before they address the patients issue,
It is in the interest of UHC to see if the patient just abandon their approach to get medical assistance and they will just go just simply go away
I switched from Humana over to UHC hoping that this company will treat the patient respectfully, and now it appears like UHC has similar practices as what Humana did to its patient!
UHC just has to read my medical file and they will see several prescriptions for blood D=sugar monitor!
In Order to get this Gadget I should not be required to move mountains to get the monitor,
UHC has never responded to any of my letter I have sent to them! and UHC is negligent to provide due assistance to a handicapped patient, and they have ignored all my past request to communicate with me openly!
Regretfully
Tanweer Khan

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4:54 pm EDT

United HealthCare Services Misleading information, prior authorization and underlying reasons for why they don't cover this or that.

I have had multiple problems with United Healthcare. It's been a joke dealing with prescriptions, medical procedures, and misleading information. The constant misleading information has caused so many delays in medical procedures, prescriptions, and fighting for each claim to be covered. There is always some underlining reasoning of why it wasn't covered or when I call to verify it doesn't need a prior authorized in the end it does. United Healthcare claims they are about their customers, for work purposes I had to sit through a United Healthcare Meeting, In this meeting, United Healthcare went over all their supposed greatness explaining coverage, cost, etc. I have not once experienced once of this greatness in the last 3 plus years.

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2:29 pm EDT

United HealthCare Services Website and tech reps broken

I am an in-network provider with UHC patients waiting now for 2 days because your claims and eligibility site (providerexpress.com) all of a sudden, I am not recognized, after several years. Yesterday, 6/2/20, and today, 63/20, I spent a total of more than an hour (when I could be serving patients) with website tech support in response to thee error message that I am not authorize and to contact tech support. I have been submitting claims on the client I tried to submit a claim on since Sept.2019

Yesterday, the tech rep and her supervisor had no idea what they were doing --- unbelievable! I know they screwed up my account even more. Today the tech rep tells me that I will have to wait another 3 days for someone from Tech to get back to me. This is totally UNACCEPTABLE!
Sandra Greensein, LMHC, LMSW, [protected], [protected]@gmail.com

I submit electronic claims with many, many insurers and have never experienced poor provider service!

Yesterday, 6/2/20, I received poor tech customer service by Carmen, Supervisor, ID #874056, and her rep, and today, 6/3/20, by John (alias), who hung up when I asked for his ID #.

If you care about your members, you'll spend some of the tons of money you have to hire skilled programmers and tech support people. Try hiring Americans, for a change. You're wasting money on the foreigners. Try ensuring getting your money's worth, not to mention quality service to your members and providers.

I spent 30 yrs resettling immigrants from all over the world, including instructing them in English as a Second Language instructor. I can tell you with confidence that most of your foreign reps DO NOT UNDERSTAND ENGLISH. They can spit it words and phrases, but have no idea what you're saying, as they answer with information that has nothing to do with what they were asked, even after multiple repeats. Try sending some $ in service of your members and providers to train them properly in English -- members and providers would be thrilled to finally not to continue wasting their precious time!

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8:47 pm EDT
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United HealthCare Services Llamada por telefono para hacer una cita para transportacion.

Mi queja es por el personal que contesta los telefonos y en el procedimiento para poder hacer una cita para transportacion. Estuve 8 horas en el tefono tratando de hacer una cita. Me transladaban de llamada en llamada. dandome un numero y otro para llamar y dejandome en espera por mas de media hora cada vez. La actitud de las senoritas que me atendieron el dia Martes Mayo 19 a las 7:39pm en al numero telefonico [protected] y despues a las 7:45pm al numero [protected] fue terrible. El traductor que me estaba asistiendo pudo darse cuenta lo groseras que fueron. Como dice al principio que la llamada puede ser grabada, podran checar cada llamada que hice empezando desde las 11:00am, que fue mi primer llamada. Le pregunte el nombre de la senorita al telefono y no me lo queria dar, ni repetir. Me gustaria que hubiera un survey al final de la llamada para dar nuestras opiniones sobre el trato al cliente.
Con este tipo actitud hacia el cliente quedo muy decepcionada de United Healthcare, yo no la recomendaria. Su personal no tiene buen servicio al cliente.
Perdi medio dia para poder conseguir hacer una cita para transpportacion.

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4:24 pm EDT

United HealthCare Services Unpaid claims for services rendered

Services rendered to a Member of Unitedhealthcare Advantage Plan almost a year and they are refusing to pay and frustrating the Agency that the Revenue code is incorrect or invalid, billing was done by medicare guidelines. The Agency has called severally and complained about it but all to no avail. Even a Billing Company also took over and billed several times but Unitedhealth Care Plan still refused to pay. For more information or questions please contact us on [protected] Pat /Rita

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9:59 pm EDT
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United HealthCare Services Medicare advantage insurance

Over 6 months, for a simple, meager $45 reimbursement claim for dental exam, which they supposedly cover up to $1, 000, united healthcare has given me wrong information, ignored my claim, stonewalled me, put me on holds, transferred me, ran me around in circles, asking for the same information over and over.

I have sent the form, and itemized, coded statement & receipt by us mail, fax (twice), and uploaded message after logging into my account.

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9:49 pm EDT
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United HealthCare Services reporting fraud and malpractice

When, I was either having a stroke or a panic attack, I went to the hospital. The ambulance always goes to Lower Bucks' Lower Bucks fraudulently 302ed me. The one doctor fraud me for $500. She was not in network, but she didn't tell me either. No, one ever helps me with endangerment, fraud & mal practice. That doctor tried to ruin my credit score. A few years later, I fought & won, but nothing was done about it. I was taken there again, when I realized that hospital was Lower Bucks, I called a cab & left. The staff, followed me out of the hospital to laugh, point & mock. My cabbie was there & he noticed & was shocked. Then I went to Aria. I was either having a stroke of a stress reaction. I tried to get help with my abusive husband, in a panic state. He is in federal prison. When, I told them about my husband, they called me manic & delusional. Joel, the young doctor said I was talking fast & I was manic. He was 302ing me & very happy about it. No, court judge & 302 illegality. They treated me like a criminal & I wasn't a lone for a second. One said, "I don't feel comfortable with her." So now, it a crime to be frighten & made in front of my talking. I stayed over night & then was sent to Eagleville. Eagleville is a rehabilitation center. I am not suicidel. Do not do drugs unless they are prescribed, nor drink, but they kept me anyway. The doctor I had, I did not like him & fired him & he kept coming back. I reported the situation & lied to twice. He would agree with me, to my face & behind my back, he would profile me! There is an article on line about my husband & he is dangerous. I showed the one & even so, they called me delusional. You are suppose to report abuse, but try to & you might get 302ed. They did very little for me. I misjudged where I needed to walk & went flying. I would go down slow, but once on the floor, I could not move or talk. The ambulance attendant said, "I never saw anything like this before." All they did was a few test & did not get to the bottom of things. When, I get overly tired it's a good idea to go to bed before I fall down. The way they up set me I have chronic fatigue & I need a neurologist, but that takes money. One woman & two men, told me they were profiled, besides me. They told me they try to keep you there until the insurance runs out. The a woman dying of cancer was put in my room. WHAT WAS SHE DOING THERE, SHE NEEDED HOSPICE. The doctor they gave me, only gave me half my heart medicine & blood pressure medication. I haven't had my medication for about 3 months. I just don't feel so good. As I was leaving, a nurse tried to steal my watch right in from of the driver appointed to me. I got home, I was broken into & my medications were stolen & almost my computer. I was lucky, because I had the SPCA come out to take my Cockatiel while I was gone. She almost died from separation anxiety. I feel a protective investigator was hired by my husband, so he could discredit me. She had been in my house sticking up for the ones who are doing everything. She had 6 police records. When I told my husband that I knew, he was hot under the collar. I still do not know what is going on. I spoke to a police officer a few nights ago & he told me this is prejudice & what to do about it. Today, Monday, 4/13 I called up Eagleville to tell them why I'm not paying the bill. She said, :There was a judge. No, there wasn't & she denied the charge were fraudulent & she refused to give me her name. Once before, a United Health Care once before lied & got me 302ed, because I had a panic attack. Then, I was given a nurse for free, to help me with my health care. She was lying, because he was quickly fired. He didn't give a dang about me, but he made the mistake of saying in danger of being 302ed. They tried it again & I threated him with the police. Now, you can lose your freedom, because they can. I no longer trust anyone & all this did was cause me more depression with all they put me through. About a year ago, some woman came to my door & insisted to let her in. I was only in bed for a couple of hours, so my guard was down. My husband hired her to overdose me. It acted quickly, so I only got the top portion of the bottle. I started collapsing quickly & this woman watch my fall & start walking right out the door, looking quite please. I didn't become conscious for 7 to 8 hours & no one did a thing. This is a year about worth of events, but they are all from the same situation. I do have some proof. I'm also getting proof together for this & other things my family has caused.

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8:25 pm EDT

United HealthCare Services Putting duplicate bills

My yearly out of pocket is $6500. But when I see my whole responsibility it shows $13000+ for year 2020. When I asked representative about this they are asking me to go to provider. I don't have contact number of all provider. How can I sort it. My responsibility shouldn't exceed $6500 but because of duplicate bill it is going above $13000+. Please suggest how I can get the issue sorted.

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+1 (888) 545-5205 +1 (866) 414-1959 More phone numbers

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www.uhc.com

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