Menu
United HealthCare Services
United HealthCare Services Customer Service Phone, Email, Contacts

United HealthCare Services
reviews & complaints

www.uhc.com
www.uhc.com

Learn how the rating is calculated

1.4 465 Reviews

United HealthCare Services Complaints Summary

49 Resolved
416 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for United HealthCare Services has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of United HealthCare Services. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

United HealthCare Services reviews & complaints 465

Sort by:

Newest United HealthCare Services reviews & complaints

ComplaintsBoard
M
5:31 pm EDT

United HealthCare Services fsa

I have had two knee surgeries, have an injured shoulder and have been rear-ended 7 times. I was getting a synvisc injection for my knee to help relieve the pain & make it easier to walk. UHC is giving me a hard time now getting another injection even though its been over a year. I found a place that does cryotherapy. I called UHC FSA & was told it was covered. The cryotherapy place said they have many patients that come there & use their FSA. I turned in the first receipt & was reimbursed. The second receipt was denied & I was told my doctor has to write a letter. I can't even get into see my doctor for over two months. I can't take cortisone shots because I'm diabetic. I beginning to wonder why I'm paying for insurance...they don't want to pay for anything.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
R
8:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services bipap equipment supplied by apira

Richard & bonnie rader
71 algonquian street, aurora, colorado, 80018, ph-[protected], [protected]@gmail.com
08-18-2019

Apria healthcare
P.o. box 802017
Chicago, il, 606-2017

Account 0547bex690, reference 00bm6819, bipap st

Account department,

On 08-13-2017 we received a new bipap machine.

Apria invoice amount was $1890.56.

The amount to be reimbursed from united health care was $1, 512.49 and richard rader copay was 20% of united health care $378.11.

Apria started billing me $58.00 per month.in 6.52 months apira would be paid in full.

Apria continued to incorrectly invoice me $58.00 monthly as of 08-2019.

We paid apira:

2017, $ 696.00

2018, $ 464.00

2019, $ 116.00
Total - $1, 267.00,
amount due apria - $ 378.11,

Richard rader over paid apira - $ 888.89

I spoke to united health care regarding their non-payment of apria invoice for $1, 512.49 and they stated apria did not apply for re-imbursement during the required time allowed by united health care. this is an apira problem and not richard rader.

Richard rader relied upon apria accounting to correctly bill him. therefore remit a check in favor of richard rader (account 0547bex690) in the amount of $ 888.89.

Thank you,
Richard rader
Cc: united healthcare services, inc.
9900 bren rd e mn008-t-615, hopkins, minnesota, united states - [protected]

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
M
12:29 am EDT

United HealthCare Services coverage ms infusion

I receive Ocrevus infusions twice a year for MS. United Healthcare is making it impossible for me to receive my treatment. Right before my last infusion at an MS center they said they would no longer cover infusions done at the center. This caused my infusion to be late. I received the next infusion at home by a home health care nurse. It was a complete disaster, no protocol followed, infusion was done incorrectly. I will never again allow a home healthcare nurse in my home. My infusion is due now, for the past month I've been dealing with UHC issues again. Infusion centers in my area do not accept the pharmacy UHC requires to supply meds.So, once again, my infusion will be late at best. How is it that they can override physicians and put lives in danger. This is so wrong! I am a paying customer and have been for over 32 years. What gives UHC the right to mess up my treatment and cause me unnecessary pain ? I'm filing complaints wherever I can. They have no right!

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
S
5:49 pm EDT

United HealthCare Services I am complaining about the insurance discrepancy did to my account.

I always had health insurance since my son born. In the month of April 2019, my insurance deactivated because health insurance co. Send my application to Medicaid. I just called them to change my address and automatically send my application to Medicaid, I confirmed with them during this process my son insurance will be active and their answer was your sons insurance will be active. At the end of the month of April, got to know that my son insurance deactivated for that month. I had doctors visit on that month and they are sending me bills for lab tests. I can't afford that bills. This complain is against market place and health plan of Nevada for cheated on me for my insurance.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
L
4:51 pm EDT

United HealthCare Services unethical behaviour, payments not received and medical record denials

Our company continues to have issues with claim payment of high end custom rehab. Before we ever submit the claim we always obtain a prior authorization. This authorization is a pre-medical record review. Once approved we order the equipment, delivery the equipment and file a claim. With out fail, our claim is always going to initially be denied for medical records. Reconsideration is then done through the web portal where all the medical records are uploaded and sent in for review. Typically, I have to call with in a month to get the status of the claim. Almost always the initial customer service rep I speak with is of no help what so ever. It's pretty obvious they are reading from a script. I then ask to speak with a rep with Optum to which usually ends in me being told medical records are not on file and to resubmit. This is a ongoing cycle and very frustrating giving the fact that UHC is supposed to be following the Medicare guidelines. We never have trouble getting claims paid through Medicare once we have received the approval. It is an ongoing struggle to get these claims paid through UHC and seems to be an obvious attempt at delaying payment. I am currently still working on a claim that totals $30, 000.00 that was approved and dispensed to the patient. The date of service was from June 2018 and we still have not received full payment. A complaint was filed with the insurance commissioner and still pending. We have complied in every way possible and at this point this is total neglect and disregard for the supplier who has provided a service based on an approval that was obtained before the equipment was ever dispensed. We in good faith supply the patient with this custom equipment that is specific to that one individual needs. We recently submitted a high end power chair that was also approved in pre-medical review, submitted the claim and now are getting denials. This denials are not justified and when we call for clarification we get different answers from every single representative we speak with. I have been told a supervisor will call me back within 24-48 hours but my suspicions are we will not hear back as usual. If I have not heard back by Friday, I will file another complaint with the Insurance Commissioner.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
T
4:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services customer service / cobra

My member ID is [protected] - I have been trying to get information about my status and what I need to provide to be an active member once again after paying for COBRA last week through Discovery Benefits. I've been sent to can't tell you how many different places and no one, I mean no one will help me. [protected] is my number. Look up the contacts.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
T
11:34 am EDT

United HealthCare Services claims

In March my husband retired and starting the first of April I went on cobra. I knew it would be a problem. I was going to PT at the time. I received my cobra card the end of April and gave it to the PT office. They had already billed several claims under my husbands insurance. To make a long story short, I still have 2 unpaid claims. I have called UMR for several months and have been told we will take care of it. It is now July 18th and they are still unpaid but I can do nothing. Just hope I don't get turned over to collections

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
J
10:47 am EDT

United HealthCare Services horrible customer service!!!

I received a letter in the mail about 3 months ago stating I have to stick with one pharmacy, and that I could call within 30 days of getting the letter to have my pharmacy changed to another riteaid. Well, when I called 4 days after receiving the letter the first time to do it, the girls had no clue what I was even talking about, and told me don't worry about it! The following month I try to use the other riteaid, and was told I still have to use the one which was 'assigned' to me! So, I called united healthcare again, and was on the phone for over an hour trying to figure this all out, to no avail! He told me this situation would be escalated, but still haven't heard anything! I call back today because here we are, the riteaid I was assigned to doesn't have my meds in stock, again! It's like this every month, and i'm sick of it! I shouldn't have to deal with this! I was told again today this would be expedited, and that I 'should' hear something by the end of the day. No! I was already told this exact same thing, never hearing from anyone! I just got off the phone with yet another rep, and she told me the same thing, i'll be hearing back from someone by today! I am so sick of this! The riteaid in plesantville never has my meds, and are racist against me. They always say stuff to each other while I am there! I actually filed a complaint about the pharmacist awhile back, and I guess the pharmacist heard something about it, because she told me that nothing will ever happen to her when complaints are filed! Wow, really? Well, its pretty obvious noone does their damn job! So, what am I supposed to do now? I will be getting in touch with the bbb, along with the governor! I am being treated like crap! This issue should've been taken care of 3 months ago! All I want to do is switch from one riteaid to anothet riteaid, and noone can seem to do this. Even when I called within the 30 day timeframe! No one knew what I was even talking about! I am so beyond sickened of this! I demand to have my pharmacy switched right now! I'm not waiting any longer because people can't do their damn job! It's not my fault! I've already been trying to take care of this! I need the pharmacy switched to the riteaid on new
Road in northfield, nj, right now! I am also getting in touch with others about this, as well!

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
P
10:48 am EDT

United HealthCare Services medical coverage through work

So back in September 25 of 2018 I signed up for heath care through work and it was for UmR. I needed the coverage for a procedure i was looking to get done. After my first premium payment I called umr customer service to make sure it was covered. the procedure was not going to covered but i figured The lab work could be so i asked to be sure. I explained this to the agent including what the lab work was for and that it was for a procedure not covered by umr and they said it wouldn't be a problem it would be covered 100 percent. So i had the blood work done and that was it. Now i would not have gotten the blood work done if i wasn't told the company would cover the procedure. Months later the bill came in from lab corp. I called umr and they said it was denied due to the diagnostic code. I was royally pissed since I was told it wouldn't be an issue. I called lab corp whose said i should call my doctor. Now admittedly I did not call because the reason for the lab visit was accurate. But when i called umr again to explain this to a supervisor I was getting the run around. I finally got a supervisor who said and i quote "We will pay the bill by changing the diagnostic code and it should take a few weeks they also said we need to contact lab corp." I was elated and thought it was done.
a few months later another bill. I contacted lab corp and they said no contact was made. they also said what umr said they would do was illegal. I contacted customer service again and they agreed it was illegal but never said they did anything wrong. I called them out for lying to me and got nothing.
Now after all my calls no agents let me know an appeal was possible. A few days later after accuse them of lying and illegal crap, they alerted me to the possible appeal. I have been forced to pay this bill now out of pocket while waiting on a second appeal. I think what would be fair is umr refunding this payment to me.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
M
10:42 am EDT

United HealthCare Services health care insurance fraud??

My doctor submitted a prescription for my. They received this on June 20th witch was a Thursday. United Heath care needed more information for prior authorization. There was a 2 day weekend included they closed my case on June 24th really only giving my doctor 2 days to reply they closed the case on June 24th. They claim the doctor has 14 days to reply before they close the request. This is a Tier 4 drug and it should be covered. They will not cover it. Terrable Insurance I would suggest going with a different insurance even if it cost more.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
K
12:33 pm EDT

United HealthCare Services drug coverage cancelled, but still receive bills for unpaid months

Used Medicare.gov to compare drug plans for ongoing coverage for 2019. Review indicated UHC offered my drug coverage. Selected UHC. January 10, 2019 went to Costco pharmacy to pick up prescription, but was told that UHC would not cover it. Called UHC customer service on 1/10/19 & was told the drug was "non formulary." Since this drug is the only one I take, I told the ultra-rude representative to cancel my coverage. Still receive invoices & now they are using a bill collection service. Never used the drug plan, so why am I receiving bills? Learned two things: Never trust a representative that is rude. Follow-up why account wasn't cancelled as promised.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
E
5:46 pm EDT

United HealthCare Services nasty rep

I don't care what color your skin is or the accent in your tone. When you're helping someone in customer service you MUST put yourself in the customers shoes. I HAD THE NASTIEST RUDEST AFRICAN WOMAN AS A REP TODAY (6/21/19). She is EXTREMELY lucky she stated her name fast AND hung up on me because I was ready to record the whole convo and ask for a manager. I asked for help to get my meds even tho my insurance is supposed to be renewed in July. INSTEAD of explaining the situation to me and looking for alternatives to help me, she began talking over me and not only that when I asked her for something after she had been rude the whole time on the phone has the audacity to tell me to say "thank you". Thank god, I am a changed person because last year I would've gotten her fired on the spot. But seriously united healthcare needs NICE UNDERSTANDLE ABLE TO WORK WITH WHOEVER reps ASAP! Or by 2020 I expect the company will have to close due to unprofessionalism. I will see to it!

Read full review of United HealthCare Services and 1 comment
Hide full review
1 comment
Add a comment
S
S
Steve Tllsdaleys
, US
Jun 24, 2019 3:47 pm EDT

And yet you posted an ignorant and arrogant response "Seriously, I think we should save the healthcare for people who know how to learn about the world past the end of their driveway." Priceless!

ComplaintsBoard
J
7:42 pm EDT

United HealthCare Services aarp medicarerx plan

This is not a frivolous complaint but a very serious one, written out of frustration and anger. I have literarily spent hours on the phone with United Healthcare AARP Medicare RX representatives, simply trying to obtain what is due to me per the prescription plan I have paid premiums on for years. The problem is relatively simple. But the lack of clear communication, proper customer service, and basic record keeping in the part of this company is nothing less than shocking. I am convinced now that my specific problem will never be addressed with competence, let alone solved. This will literally cost me hundreds of dollars and immeasurable stress.

As stated, the problem itself is fairly simple. I needed to get a medicine that I have taken for more than 30 years. Due to manufacturing problems, it was unavailable in the U.S. for many months, so I obtained it through a pharmacy in Europe. Now it is available in the U.S. again but only through two distributors. So I had to find a pharmacy that could guarantee a supply because they worked with those distributors. However, when I picked up the meds, my coverage through United Healthcare was denied. The total for the prescription came to $599.62. I could not afford such a huge amount to I opted to take half of the prescription on the spot and the balance later on.

I called United Healthcare to find out why there was no coverage at all. The representative tried to be helpful but explained that the particular drugstore I went through was not "NDC" approved or certified, or words to that effect. She also mentioned that under normal circumstances, this medicine would indeed be covered. So I found another drugstore that could obtain the medicine and also honor my insurance in the future.

Since the medicine is supposed to be covered, the representative said she would send me reimbursement forms, which she did. She also said she would call me again to see if things were okay, but she didn't.

I filled out all the forms according to the instructions and furnished receipts. A few days later I received my response. I was sent $161.73 as reimbursement for ½ of the prescription. Zero for the second half. The reason given was that it was refilled too soon after the initial prescription. This, of course was blatantly wrong. There was only ONE prescription. NO refills. I could only afford to pay for half of it at the time and picked up the second half weeks later. Very strangely, no one I speak to at United Healthcare seems to understand this simple premise. ONE prescription, paid for in TWO payments. Yet again and again it has been perceived as a refill.

I called United again and the young woman told me I could fill out forms for an appeal. I refused to do that. Why should I, knowing that the same response would likely come back? I insisted on speaking to a supervisor. After initial difficulty grasping the simple scenario, the next person finally did understand, I believe. But the records he had to refer to seem to show little detail and few facts about all that had transpired so far. This is a theme that seems to run through all communication with United Healthcare to date. Whatever records they have on hand seem to contain very little information about the customer they are speaking with.

This employee said he would look into it but I never heard from him again. So I called the "special" number he gave me and got to speak with a new person. By now, between being on hold and actually explaining the situation, I had spent at least three hours on the phone and gotten nowhere.

I called again and started from scratch a few days later. I wound up talking to yet another supervisor. She was helpful and promised to stay on top of my "case" and return my call within 24 hours. To her credit, she did get back to me, albeit six hours late. Her call was just to inform me that they were still working on my "case, " but no decision had been reached.

How difficult is this? What decision? How much clearer can the situation be? I simply broke up my payments to the drugstore for ONE prescription. And then I was reimbursed for ½ a prescription and penalized because of a falsehood—that it was refilled too soon when in fact it was never "refilled" at all.

I told this particular woman that my problem was now going to get worse because I need to have the prescription refilled, this time at a Walgreen's, which does take this insurance. The problem? They are going to charge me $434.74 in order to meet the deductible. This deductible has clearly already been met by my earlier prescription yet United is treating it as if I had never had any earlier prescription at all.

The woman said she would stay on top of my case and call me back the next day. Several days have passed and I have heard nothing. I refilled my prescription through Walgreen's and was charged the total deductible as if I had never paid for any prescription to date. This came to $434.74 dollars.

Bottom line? I have shelled out over $1034 for two prescriptions I have been reimbursed $161.73 to date. WHAT INSURANCE COMPANY PAYS THIS LITTLE. THIS VIOLATES THE PLAN AGREEMENT I SIGNED UP FOR WHICH OFFERED TO PAY MUCH MORE.

Obviously, I have a problem. But I now know that United Healthcare's run much deeper. Their inability to keep and maintain adequate member records, their lack of internal communication and genuine customer service indicate issues that are pervasive and endemic. The stress of dealing with them on the phone has become intolerable.

UPDATE:

After complaining to the Better Business Bureau and other agencies through the letter above, I received a call from a woman named Casey from United Healthcare. She was polite and explained to me what had happened with my case— No. STOO4286AD. Apparently the various submissions for payment had crossed paths, causing some confusion. Ultimately I WAS OWED payment for the second half of the initial prescription—another $161.73. The first refill, from Walgreens was high to cover the deductible for the year. I agreed in principle, happy to receive something, anything back. She gave me her phone number so I could contact a real person. (952-202-6410).

A few days later I received THREE copies of an identical letter dated June 6, from SUZY NUNEZ, Appeal Rep. This letter stated that "We decided to overturn the denial." I would be paid within 30 days, the letters said. EUREKA! After countless hours on the phone and computer it looked like I might actually get what was coming to me— a whopping $161 dollars!

On the same day received what seemed to be an unsigned follow-up letter, dated June 8, from Casey's department. It reviewed what was discussed and stated that they were filing a claim for me. No harm done. Everything finally settled. No quite…

The next day I received another letter —Notice of Denial of Medicare Part D Prescription Drug Coverage. Herein, my claim was denied once again, even though Ms. Nunez wrote and told me that the denial had been overturned. Again, the information in this notice was incorrect and back to square one where I had started. All the information failed to relate to the initial prescription, a single script for 30 days. Not two for the month.

I will be more than happy to provide this information and documentation to anyone who is interested. No matter how you look at it, an insurance company that only pays $161 out of more than $1000 paid by a patient should be considered criminal. The cost comparisons of different plans provided by Medicare showed that significantly more should be paid. This is an outright violation of their contract with me as a patient and customer and I will now aggressively seek others in the same boat in the hopes of initiating a class action suit against this incompetent company and its fraudulent practices.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
T
2:08 pm EDT

United HealthCare Services claims not being covered

I am writing regarding multiple dates of service which I would be happy to send you on 2 patients that are not being paid correctly or at all...
the patients are married and they are covering each patient differently even though they have the same insurance...
EX: both patients had a physical and they denied the office visits on both patients but covered an x-ray on 1 but not the other, both had a colonoscopy and they covered the 1 patient but not the one w/ history of polyps and family history.

We have appealed this multiple times and they say it's not UHC fault it's optum fault, but they say it UHC denying... now they say we are at the final appeal and will not pay...
I will be getting in touch with the department of insurance regarding the issues with these claims...
I hope you are able to help
Tina Schleeter
Office Manager
Delphos Family physicians, inc.
[protected]
1775 E. 5th Street Delphos ohio 45833

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
J
10:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services optum rx overcharged me and alma from uhc assisted, now cannot get her to call me once they now submitted this amount as due

On 3/15/19 I ordered Insulin from Optum RX. They quoted me $124.23 and when I received the Insulin it showed that they charged my credit card $325.17. I called them and got nowhere. I then called United Healthcare. I finally got a person by the name of Alma Telephone number: 1-866-729-6936 X3063584. Alma assisted me with letting Optum RX know that was wrong and to refund $200.94. They did issue a credit on my credit card.
Then I started receiving a statement saying I owe $200.94. I can't get anywhere with Optum RX. I have tried Alma about eight times with no returned call. I am extremely surprised and disappointed.
I would appreciate some help with this company. I have switched to a new pharmacy and will never use Optum RX again. Thank you for your help.
Jean M. Watson
Member ID: [protected]
Address: 10779 Zuni Drive, Westminster, CO 80234
Telephone: [protected] Home [protected] Cell

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
R
1:45 pm EDT

United HealthCare Services united healthcare customer services / unethical behaviour

I called on behalf of provider ams anesthetist services for member id [protected] patient sierra p george agent douglas s with whom I spoke on 05.14.2019 under ref [protected] was really rude & did not provide good customer service instead when I asked him to release the call from his end so that I can go for survey he didn't do that instead kept my call on hold for long time I was forced to disconnect the call as I had other works too. This is really not accepted from uhc provider customer service department. I will expect proper coaching will be given to the executive.

Regards,
Rene

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
N
3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services billing and payment of claims

1. The billing and paying of claims is completely wrong. Umr only paid for a claim under tier 2, when it should've been tier 1.
2. They had my deductible all wrong. They had it as $1750 for a tier 1, when it should've been $750. I used the hospital that I work for.
3. If I hadn't done my own leg work by calling my pcp to get billing codes (icd-10 & cpt codes)
4. How can I be assured that future billing will be done correctly, if this one wasn't.
5. I do allot of work for umr insured patients at my office. You can get approval information, but in the end they refuse to pay because a prior authorization wasn't done, or they tell you no prior authorization is needed, then when the infusion is billed, they deny payment because a prior authorization wasn't done.
6. I really hope my employer doesn't sign up with uhc/umr next year. They are truly a nightmare to deal with! Stay far away from them!

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
J
12:51 pm EDT

United HealthCare Services pharmaceutical & pre authorizations

Takes your premiums & kick you right in the berries.

I have never had so much frustration from an insurance company trying to get my medications, the preauthorization process which has already taken 4 weeks because they continually request one more thing from the doctors over & over. Then after you have the preauthorization's & go to fill your medications they deny the preauthorization number that just issued you & tell you that they need to reevaluate the previous authorizations as a whole & your doctor now needs to make a direct call & provide the same information in order for united to issue a new preauthorization for the already preauthorized medications; have I lost you yet? Ya me too, as well as my doctor being frustrated with united (they are now evaluating whether to accept new patents covered through united due to this garbage), my pharmacy has had it with them, all have said they have never had so much problem with an insurance company. We are now going on two months in this review process for medications that I have been on for 10 years, something is wrong with their system. I don't have enemies but you know how they say "I would not wish them on my worst enemy" I would have to wish them on themselves. I was once on medicaid & in my humble option these guys are 10 times worse, I would not recommend them & would advise you to run the other way! Jr giles

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
K
3:14 pm EDT

United HealthCare Services unethical behaviour

On Tuesday, March 11th, I began calling several Doctors under United Healthcare Services to set an appointment as a first time patients. After calling several locations and finally finding one that was close and could see me in a timely manner, I reached out to Beau Barron Meyer, MD. In speaking with the receptionist I answer the standard questions of Name, Age, Insurance Provider. Then when she was ready to give me a date and time she asked me "What Race Am I"? I felt that was a very strange question because I had spoke to several other doctor offices that morning and that question never came up. I proceeded to ask, why is that an issue. She stated that it is policy to know because then your illness could be trace back to your race. I was taken with her answer and kindly told her to have a good day. I proceeded to call another office and the response along with the questions never ask me my race. They were very helpful.

Read full review of United HealthCare Services
Hide full review
ComplaintsBoard
C
4:32 pm EST

United HealthCare Services knee surgery denied

I had to have an emergency surgery for my knee. I could walk, bend and only surgery could be the solution.
I had surgery then received my insurance is denying all the claims. So I'm left with 50, 000 in debt to pay.
How can an insurance deny you when it's a Must need surgery! I pay 250 a month for this insurance for what exactly? I know next year I won't get the insurance!

Read full review of United HealthCare Services and 1 comment
Hide full review
1 comment
Add a comment
T
T
Terry Maguire
, US
Apr 09, 2019 6:25 pm EDT

You can have your physician write an appeal as well as yourself. Your insurance should accept that and pay your claims applying your deductible ect. They just wanted the surgery to be prior authorized, but since it was an emergency and no authorization was gotten, an appeal is your next option.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact United HealthCare Services customer service

Phone numbers

+1 (888) 545-5205 +1 (866) 414-1959 More phone numbers

Website

www.uhc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with United HealthCare Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with United HealthCare Services Customer Service. Initial United HealthCare Services complaints should be directed to their team directly. You can find contact details for United HealthCare Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about United HealthCare Services. Discuss the issues you have had with United HealthCare Services and work with their customer service team to find a resolution.