United HealthCare Services
reviews and complaints

Greetings!
I have united Healthcare medial insurance and I was reaching out to get Explanation of benefits for the service and the customer service number on the back of my card is not work and the number doesn't exists. When I googled and called United Healthcare, the Customer service agents were pretty rude and direct me to other non-working number. Spent almost 10 days trying to talk but no success. My provider (Edward hospital) has charged me a huge bill $9921 and need your help to fix this issue

About 2, months ago I received a letter from United healthcare house call, service to earn a $25 visa gift card, so about 6 weeks ago I had someone come by to give me the physical, I called and was told it was only $15 .. not so ! My letter said $25, I feel like I am being scammed.very dishonest.they owe me $10.!I've called at least 4 times this past month

Due to a problem with my online bill pay service, UHC has received $76.00 a month even though my payment is much less. I called many times and spent long wait times on hold only to get an uninformed customer service person. Most seem indifferent. One told me that I owed you that money and in fact, it should be a surplus on the account.

I changed plans and asked for a bill, never got one.

I changed plans to choice plan one to include dental again. YOUR people failed to activate it.

After that got corrected my dentist submitted for approval of a partial. Which was denied because it was either already paid, (it was NOT-the work was never done) or already submitted.

It was submitted last year and we were told we had to resubmit this year now that the coverage is in place again.

4 calls to incompetent employees and an hour on the phone today waiting to talk to a supervisor.

I need to hear from someone asap. My next effort is to file a formal complaint with the Insurance Commission.

I don't know when I've had worse service or lost more time trying to get a capable person on the phone.

Shame on you.

Patrice DeSanto #[protected]-00
[protected]@aol.com
[protected]

I have been taking Ozempic 1 mg dose for about a year. When we got coverage with United HealthCare, we were told that it needed prior authorization. The doctor went through and filled out the required paperwork and the drug was approved. Recently the company that makes the drug (Novo Nordisk) changed the packaging from a 2 dose pen to a 4 dose pen. The drug has not changed nor has the dosage, but the NDC number changed. United HealthCare then required that the approval process be started all over again. This time, although my doctor assures me that she has filled out the paperwork again, United HealthCare still has not approved the medication. Nothing has changed in my medical history, so I am at a loss to understand why they have not approved it. Now, due to the fact that I have not been able to take the medication, my blood sugar is out of control.

This company I am working for has been around for almost twenty years, the company helps prevent emergency visits, it specializes in respiratory.
When United Healthcare came on board, the company stop getting paid for its services. And some patients were refused their critical asthma medication.
When the patients realized this, they had no choice but to switch to a better insurance that didn't play politics with people's lives.
This company Janna Healthcare Services has provided positive outcomes and prevented unnecessary doctors visits, but since this company came on board, the company has not received compensation for money owed to pay its employees.
Some of our clients have experienced denial of medication that is critical for their child's survival. This company is playing politics with people's lives. Medicaid has never rejecting medication dealing with asthmatic or bronchitis but United Healthcare is denying medical attention and medication for their own agenda. This company needs to be put out of business because it has a history of denying claims that are supported with documentation.
I work for Janna Healthcare Services and there has been a cut back due to the company not getting paid for services rendered, this company is a preventive company that helps its patients stay out of the long-term facility and help save lives because asthma is deadly. Parents are already dealing with this virus.

What am I paying my monthly premium for? You won't pay for anything. United Health took my money every month and never DISCLOSED you would not pay for treatment or partially pay for my condition. There I come from that's called fraud. Unitedhealth is stealing our money and not providing the services promised. Now, some business idiot in a suit is going to decide whether or not I can go to the ER? Really?

I am currently covered under my husband's employment, health plan, and I am also retired and have Medicare part "A" only. United Healthcare refuses to pay for my doctor bills because they say I am covered through any other plan, when, in fact, I only have Part "A" on my Medicare plan. I tried appealing, and I tried calling them to tell them that I only have Part "A'" not part "B" but they don't care.

I requested a Qualified Health Care letter from United HealthCare on 07/09/21 and to this point I'm only getting excuses why they can't get me this letter in a timely manner. I was told it would take 15 business days which is actually 3 weeks if your counting the weekends as well. I requested this letter so I can move forward and take advantage of the new insurance reform in the State of Michigan. This letter I'm requesting probably takes 5 mins or less to process but their hell bent on delaying this process. I'm certain this delay is do to money and nothing else. Can someone please help me?

I cannot log into the website with my Healthsafe ID, I could in the past.
Today I called and spent about 45 minutes on the line and the representative, who was helpful, but could not find out any problems. She also tried setting up a password reset and that was blocked.
She transferred me to another phone number [protected] and as soon as I told the person responding my user name she hung up. The original rep tried another number and it was not answered.
I called the 0627 number and the phone was hung up as soon as it was answered and transferred immediately to the survey. The survey was not able to recognize my responses to the first question, probably because it was negative.
Date of Incident: 11 July 2021
Contact: [protected]@gmail.com or 619.818.3344

You are calling my phone number at 1:30 am to remind me about sending in a blood stool sample that I know nothing about. My wife gets a call at 2:30 am. This is the second time this had happened. I called last month and talked with someone. They assured me it will be taken care of.
Since you have failed to stop the phone calls I must now take appropriate action.
Thank you
Charles Callanan
[protected]

They continue to lie over the phone about reasons I couldn't be covered for my annual physical. First they would tell me my medical provider (clinic) billed them wrong, but when I would ask the clinic why they billed them wrong they told me they didn't bill wrong, but when my provider contacted UMR my provider was told I went to another clinic to have a physical, which I never did. Neither was any claim listed showing I visited another clinic. I have coverage for this yet I am denied coverage. They do evasive tactics to refuse coverage and are all around dishonest.

My 92 y/o dad feel and broke his R femur and his L ankle. Surgery was done on 5/27. On 6/1, he was admitted to Avamere Ct Keizer. In addition to his fractured legs he has Diabetes, Congestive Heart Failure, COPD and high BP. On June 18, it was determined he no longer qualified for skilled nursing and now we are having to pay $400/ day to keep in the facility since my 84 y/o mother is an able to transfer him, etc. The evidence of coverage states he gets 20 days skilled nursing (which he didn't get) and then copays s/b $184/a day.

My brother who has a TBI had been at Astoria place of Silverton the last 4 years.
This past year I kept asking about his weight and other health issues, I was told it was fine,
It was not, he has lost 40lbs this past year of not being able to go and check on him, your nurses did absolutely nothing to help him, the final straw was that he fractured his hip and there is no record of what happened and they let him walk until he couldn't for 2 weeks before I asked for X-rays
I am not happy with these nurses, they did absolutely nothing to help or take care of my brother…. The entire year I was complaining about his weight loss and they told me he still weighed the same! I knew he didn't when I could see him through bars or outside I took pictures, then I finally saw the portions he was getting. Anyone would lose weight on throw diet. He was supposed to be getting all kinds of supplements and large portions, he was not. I am not happy and when I finally did move him to another facility your nurse Barb made me sign a paper, and then I had no clue he was not going to have this insurance after I moved him. Kerry, Barb and Jinn were the nurses at Astoria place of Silverton in Cincinnati, Ohio 45236

Went to Primary for my yearly check up and blood work. It was discussed about how fatigued I was and we decided to schedule a sleep study. ( this was late March) Get closer to time for sleep study, it is discovered that only 1 part of sleep study had been requested. The 2nd part ( where they can use PAP) was requested. The first past has been approved for awhile and I was scheduled for 5/14, but the 2nd approval has not come through. Appointment pushed to 5/18 still no 2nd approval. I now have to reschedule to 6/25 because someone at United Health thinks they need to sit on the approval for 2 plus weeks.

My son, Joshua, has been denied a haircut for months. His unit at Benchmark in Woods Cross, Utah has been last in getting haircuts and my son can barely see because he has hair in his eyes. There is also a problem with laundry. Other units get to use the laundry on Discovery day but they cannot use the laundry on the other units days. Communication is poor among staff and administration. Please contact administration and let them know that the Discovery Unit needs to be treated more fairly.

Please feel free to contact me at [protected]@yahoo.com.
Thank you,
Denise Wetzel

i use to live in new mexico for 9 years i was under United Health Care insurance group. i moved to washington in august of 2020 and informed my care coordinator, he has confirmed that is is well noted that i moved. But however they refuse to stop contacting me . i have been round and round with them about contacting me (email i didnt sign up for and us mail all sent AFTER they were well informed that i am no longer a member and told many many times to leave me alone, they just dont get the hint or refuse to stop contacting me. i now seek damages for the latest email sent to me as of today .i have asked them to pay for damages in accordance with washington state anti spam laws.
its been 5 months since they replied and said i was being removed from their lists ...they didnt remove me completely just from THAT ONE mailing list and added me to others which is a violation of my privacy rights~! they claimed they would comply then fail to comply ...
this could go to court if this is not settled and damage paid with this complaint! NO EXCEPTION SPAM IS ILLEGAL NO ONE IS ABOVE THE LAW NO MATTER HOW BIG HOW RICH OR HOW SLEEZY they may be! UHC IS NO EXEMPTION and must comply with the law . when i say LEAVE ME ALONE it should only take once, i lost count how may times i told them that in email...now i want justice they pay damages !
PLEASE NOTE I AM DEAF MEANING THE PHONE IS NOT AN OPTION DO NOT UNDER ANY CONDITION TELL M TO MAKE A PHONE CALL OR ASK FOR A NUMBER TO CALL ME!

I have a very simple request, we have a family of 5 that we pay coverage on. Your company advises to use the MYUhc app and we can schedule appointments and see who is covered under the main account. When we go it is only showing 2 people, I have been on the phone with you all for over 2 hours, transfered 7 times, each time having to keep repeating the same issue, and every rep and even a supervisor to tell me that this is not something they handle and want to keep transfering me. Again 7 transfers and still as of now nobody seems to be able to get the 5 names showing on my insurance card to refelect on the website so that the entire family can use Teledoc Services of which we pay. We have reached out ot Teledoc and it does not show we have the coverage on there end either.

On March 26th my Mom Sharon Weber called AARP Untied Healthcare Advantage health insurance, to verify that a stair lift would be covered under her insurance. Which she was told it would be. She did everything that was ask. Call back on April 2nd, 2021 was told it was not covered then told it was covered and that it was 80 - 20 and that she would have to pay 20% of the cost. Was told what she needed from her doctors. Called April 8, 2021 to verify they had received everything was told they received the letter. Called April 9th, 2021 was told everything was approved. Called April 19, 2021 five times, to be told everything was approved and was given Vendor numbers, called back because all the vendors stated they do not do the stair lifts. Then I was told nothing was approved and that they will not pay for the stair lift. Spoke to several different people was told 5 different stories was even told I was lying was Hung up by Shawn who state he was a supervisor. My mother has a condition that will never get better only worse. My mother cannot get up and down steps due to her medical condition that will never get better but only worse.

I have medical policy with United health care.part of their policy is a hundred dollar a month over the counter meds plus 30.00 a month for help in buying healthier foods, I have been calling them since FEB.3rd trying to get my card.I have been told 7 times they have sent me card and it is being returned as undeliverable.I have lived here 13 years and my mail carrier says he has never returned any of my mail.THis month I found a web address That I had never seen before.When I signed into it it clearly states benifit denied as I was not eligable.I called them a week ago and they appoliged and said they would get a card right out to me.Nine days later, still no card and my account status has not changed.I have no paper evidence to show you has every thing has been over the phone.I can show proof of my benifits if i have too.

Since the covid shut down and the reps are working from home there is no oversite for the employees. We work at a medical office and need to call them on a daily basis over preauthorizations not having any information on them. We are hung up on multiple times a day, especially if they do not want to answer any more questions. We have be told that it is their (emplyees) personal policy that they will not answer more than three questions and then we are hung up on. They refuse to fax any information to our office because they say it was already mailed, but have not received anything and they will not resend it. We have been given multiple addresses to send claims to but the next person we speak to has no idea what we are talking about. This needs to be addressed.