United HealthCare Services
reviews and complaints

Claims constantly denied nothing ever counting towards deductibles. They will pay one visit then lie and say the doctor used the wrong coding. Same coding as used previously and paid. Then denied, they do this every other year. Yet will pay bills sent in mistake on things that make absolutely no sense. For instance back surgery that I’ve never had. Or bowel obstruction that happened during a pregnancy. I’m a man! I will call and explain those are incorrect. But have someone rude say well the rest of the bill is your problem.

I’m currently stuck with a 1800 bill because they don’t want to pay their share and underwrite it. 400$ a month between myself and my company for them to constantly do this.

Ref: Claim # [protected]/SP/008273 Member ID A936232669 Group 0755446

Medicine that I have bought for Covid from Medsaver pharmacy for an amount $725. I have raised the claim with UHC for reimbursement of the expense and submitted the required documents online and by mail, however UHC has denied the claim stating that the information sought was not provided. UHC will not provide email address or a phone number to make contact directly to sort out shortfalls if any. I have made every effort to satisfy all the added requirements to complete this process. However, the faceless business has no problems and non-bothered. United healthcare service is extremely bad and inhuman. This company is to be brought to justice.

I had an emergency with my Upper right molar on Monday 28/2022. I couldn't get appointment until Monday. (They were open Saturday). I arrived and the receptionist claimed the appointment was for Tuesday, but they would see me anyway.

Dr. Hernadez took about 30 x rays, I asked them why, they said for the insurance.

Dr Hernadez did not take care of my tooth, She said I would have to have 6 teeth removed and a bridge. She said "If your roots weren't so long, I would remove all of your teeth". I was very upset by that comment.

I left with no treatment, only antibiotics. There was no agreement or plan for treatment. No paperwork no estimate.

I called 4 days later after antibiotics. Her office mgr. Told me only for the front teeth and bridge it was going to be $5,000 dollars. That's when I told her I was getting a second opinion and canceled the next appt.

I looked on my dental records, Dr Hernandez had charged my insurance over $800 dollars. I want to dispute the charges.

This has happened for several days now (after many month of working properly). Attempts to log into uhc takes you to healthid login. Screen is completely blank... No prompt to enter id/password. Have tried this on both the edge and chrome browsers. I called uhc and was transferred to tech support. Person was very hard to hear (I asked her to speak more directly into her mic, but then her voice would get weak and fuzzy again). I did several things she suggested, but they all resulted with a completely blank login screen, which confused the tech. I finally told her I had to hang up because I could not understand her. I don't know if others are experiencing this new issue, but I can't seem to get uhc (the healthid login) to address it. Thanks.

I don't need a call back but have an intense need to voice my complaint and opinion about this freaking company and their lack of customer service.

First of all, I am with a provider's office.

When I need to get benefits for a patient, they require you call but you don't speak to anyone. You have to WAIT for a f cking fax with a pin number to actually be able to speak with someone. That is nothing new for them but today I am especially annoyed...

I had a specific question regarding a patient's benefits. I stated what the question was when I did call in. That is ALL I wanted or needed. Instead he proceeded to give me info that I didn't need because I already had it. NEVER addressed my original question! When I asked him about that, he has to transfer me to a different department! It's called active listening skills people! For crying out loud! I was on the phone with this incompetent person for just shy of 20 minutes only to have him transfer me! If he had been listening to me, he would have been able to transfer me right away--not 20 later!

I count myself very lucky not to have this insurance for myself. It would actually cause me to not accept or to quit a job if that were the case.

Don't take people for granted UMR! You have to do better!

On today, I called in twice. The last time I held on for 2 and 1/2 hours and was transferred to a supervisor who was not helpful and then hung up. Called back and was transferred to a hospital. I was told on 3/4/22 that these claims would be paid right away but that did not happen . I am getting many calls from providers about me paying the bills for more than a month.

My premiums are deducted from the SS check however a representative is saying I owe 2000 dollars. This must all be cleared up

Almost every single day for the last year I have received junk mail for Medicare. I have called the company several times to be taken off their mailing list. I do not need, nor want, Medicare as I am a veteran and all my medical, vision, and dental needs are taken care of through the VA. Even one of UHCs that I spoke to was unaware of this and she said her husband and father are veterans. It's sad that I have to education one of your people. My last call was transferred to AARP. The call before that the representative was nothing but argumentative. When I asked for a supervisor she put me on hold for 13 minutes then disconnected the call. And you think I would even consider doing business with a company like this even if I needed/wanted Medicare? You are sorely mistaken.

I called to find out why my surgery was cancelled. UHC paid for my visit to Dr Pandit as on orthopedic physician to do surgery on my left knee. The hospital cancelled me out of surgery due to UHC not approving my insurance.

I was on hold for 1 hour and then again later for another hour and hung up.

I got the question asked but they never came back to the line.

I live in Nevada and am having a hard time getting answers to this question.

A side note: After the call I checked for missed calls and found a message from a complete stranger calling me for clearance on his surgery. How in the world did this private man from Utah see my number on his call back. Your security needs some attention as well as you customer service.

Ilene Chapman

[protected].

Today February 10, 2022, I called for information about my United Health insurance, I am new to this insurance and needed information; I called the Spanish line and the person who attended me was a woman with a Colombian issue; The way he treated me was very hostile and unpleasant, he did not help me and he did not transfer me to the right person either, he told me that the next time I call them I should do it directly with someone in English... If I call the line in Spanish it is because I do not speak English well. This person did not treat me in the best way

02/07/2022 Patty (Navigator) informed me that Vendor: Modivcare did not have to guarantee my to and from my doctors office. I have been late to appointments and on many occasions, Modivcare failed to procure my ride home. I was 'stranded' at the doctor's office.

The only reason I terminated coverage with Cigna to come to UnitedHealthcare was due to the advertised 'Rides to and from Medical' appointments.

United Healthcare makes it as difficult as it can to cancel its policies. If you have overall health, dental, and vision you have to go to each site to cancel. The site that supports vision and dental does not show the dental policy. You can't access the payment method or the payment history for Dental. You place a call and after waiting a long time, their system disconnects. The company debited payments for Dental and Vision for a year after I canceled them, or I thought they I had canceled them. I usually catch these debits on my account but missed these. My daughter couldn't get Dental insurance when she applied for coverage. The new company indicated that she had insurance from United Healthcare. That's when I started backtracking and saw that they still debited my account for Vision after I canceled it. The Dental policy never showed up. If you don't see you have a policy, you can't cancel it. Another health insurance did something similar. Never let a company debit your account. Control all payments so you can cancel any account by stopping the payments. United Healthcare is the worse health insurance company I've ever done business with. States need to refuse them conducting business in their state. I have filed a complaint with the Ohio Department of Insurance.

Unable to do a simple address change...i was transferred seven times and hung up on once. I am about to change insurance companies. But what do you expect when the company changes services from the United States to a foreign country. There will be translation and communication problems. I have encountered these types of customer service problems with foreign run call centers before. I live in the United States and there has never been problems like these from American based call centers. This is not a political statement; but true to form problems. They are ill trained, shout at times and have a disrespect for people who are disabled and count on their insurance company for benefits.

All last year I tried to find a dentist from the list UHC sent me. Their lists are old and in all services medical, dental, eye some are no longer working with them, dead, sold business 5 yrs ago, etc. UHC says it is up to the provider to ask to take them off the list-while the former provider claims they called and wrote UHC several times. So it is a mess especially in Florida.
They also give you the same offices# with different names. I have reported those not in network which they do not pay the 100% of the $2500. they claim too. I have found out after going to a Dr. and wasting time they are not in network even though UHC sent me and they said they did work in network. I have been double charged by the Dentist who charged me for exrays saying then they wouldn't go through my insurance before a plan and they did double dip. I have reported this to UHC-Medicare fraud and they have no interest or care. I have reported several incidences where UHC approved and the Dentist tried to charge me as well. They have few dentists who work with this company and no Specialists with Broward County, Florida which is heavily populated. I had to travel 1 hr to a periodontist who tried to charge me twice. I need a prosthodontist and the closest one is 3 hrs each way. Last month I called and spoke with 8 people from Dental, the Supervisor Barbara never got back to me, at least 3 member services including those supposedly in complaints, never received a response in writing or callback just that they were escalating again. I used 800 of the 2500. because the dentists in their service couldn't, wouldn't do the work or just tried to talk me into services outside the service UHC pays for ie: pulling all my caps and bridges out, and replacing them with implants ((which I can not do/afford.50, 000-75, 000)- I had 2 bone surgery implants that did not take prior to this time and have very little bone or gum and need a partial and my mouth is so messed up they sent me to the perio who also wanted to do bone and implant and a protho (which they do NOT have and refuse to find one in this area-they say they will -and never call me back. I wasted 1 yr going to dentists they told me about to no avail. There are 3 prosthodontists just with a mile from me-so I know there are many. I asked that they find someone so I can get a partial and 1 agent told me they never would call me back and Florida is the worst. They said they have one 3 hrs each way from me(6 hrs traveling time) and who knows? It took 3 different offices to find a dentist that actually worked with them to pull a tooth that was hanging from the bone with both sides nerve exposed and they were a clinic who only sees you every 3 months! They won't allow me to use the balance this year and although I have already called 3 x -no response...just we will escalate it to next escalation! What do I do?
The other problem is 2020 eyecare which is a joke. In Ft.Laud Broward county where there are optometrists ever mile-they have 7. You wait 7-8 weeks to see one and your choice of glasses is a laugh to the people working there. A case with 8 glasses -3 are kids, 32 are mens and 3 1960s frames are your choice. To make matters worse 20/20 sent me a letter in July they were hacked and information such as SS, addresses and phone#, banking was stolen. They let me know in July. 7 months later. I spoke to some Optometrists that said they applied and nobody ever contacted them back.
I don't expect they will ever contact me back, nor find me a specialist, (I found only 1 good honest dentist but she sent me to the specialist) nor will they bring over the balance that was unused that I requested. I have wasted hours calling, and I am without back and side teeth on the bottom Difficult to chew. Can you help me? i am a senior and this Company should never be recommended by AARP or anyone.They have no depts recruiting Dr's or Dentists.

I paid $106.50 per month from March 2021 through November for tests related to AFIB. This plan paid a total of $154.95 (ALTOGETHER) I had to pay out of pocket for more $350. This plan did not cover 50% of my co pay for the Primary Doctor or the Specialist. NOT EVEN CLOSE! It paid a few dollars only. It was a worthless plan so I have switched to another provider. I am on a fixed income and I felt like I was cheated. L Kempf

I enrolled in my employers healthcare plan in September 2021 cancelling cobra with BCBS.

The first week of November 2021, I sought medical assistance at an urgent care but was told that they did not have the equipment necessary to find out what was causing gastrointestinal pain. I was basically put in fear mode that I could have peritonitis and that I should go straight to the ER across the way.

I did what I was told not knowing what was wrong as I've not had any previous history and my general health had been great. I was checked into the ER where they ran a CTSCAN and took blood cultures. I was then told that I needed to be admitted to the hospital. Mind you, I had no advocate and with a newly discovered revelation that UHC will not pay for ER visit effective as of 6/2021, I am sitting on a $30k hospital bill as well as other bills that UHC refuses to pay.
I was told by UHC that the hospital needed to send in correct coding in order for them to pay. According to the hospital they have 6 months to resolve the issue.
I was diagnosed with diverticulitis and had an attack. Apparently there was a tear in my colon. I was basically told that I needed surgery, which in fact was not true at all so I don't know who is to blame for keeping me in the hospital for several days. UHC refuses to pay and said that I could have been released the following day. The blood cultures came back without any signs of an infection. What's more I was reprimanded by my attending physician for asking too many questions and put under further duress for other things that took place during my stay.
I sought a specialist and had everything checked out and was told that diet will keep my flare ups from returning.
It wasn't until today, that I found UHC's refusal to pay for ER visits and my employer never divulged their stance.
I feel that I had been severely taken advantage of by both the hospital and UHC. Surely, this was well know. To the medical profession and I've got a hospital bill that I can't afford to pay. I am still waiting for the hospital to get this resolved and in the meantime I am receiving a statement that this is not a bill but I may be responsible for. I am 60 and this is unacceptable. Had I known, I would have sought another urgent care to avoid an ER visit but when a person is threatened that their life is at risk then who am I to believe?

New for 2022 is (1) card for both the OTC and food benefits. it was to take affect 1-1-22. Those benefits expire the last day of the month. No rollover...Problem is no one anticipated the xmas holiday mail, the pandemic or weather. Pandemic has been going on for (2) years. Xmas happens same time every year, and December weather is usually cold and or snowy. No news flashes there. A vendor was hired to send the cards out. Today is 1-10-22 and still no magic card. The benefits will expire in (20) days. I was advised to anticipate a (3) week mail window. If that is correct, I will have (10) days to use the benefits or forfeit them.
I stayed with UHC for another year because of this benefit.

In 2020, we secured the HMO and we had $80.00 each quarter for the Healthy Benefits orders. This vendor that supplied the Healthy Benefits was Wal Mart. For 2022, UHC went with a different vendor for the benefits and, their selection is only about 10% of what Wal mart offered. A convenient method of UHC of bait and switch with an inferior vendor. If I had known this at the time of my selection, I would not have chosen the HMO. Bad customer service.

In October 2021 I called to ask about my dental insurance. My denture had broken and I needed to know how much was covered. I was told that if I called back in a week I could sign up for a rider and it would cover the denture. When I called back I was told that I had to call back between the 1st & 7th of December 2021. I did and the man on the other end signed me up and said that I would receive a confirmation letter in the mail and that the coverage would start on January 1st, 2022. I never received the letter and I just got off the phone with Miguel. He told me that I wasn't allowed to apply for a rider because I had coverage. And that dentures are not covered. In the meantime I have been trying to eat without them & taking the chance of CHOKING TO DEATH! I have spoken to at least 4 people over there between October and now. Does ANYONE know what they're doing? Miguel also told me that I was told that I wasn't eligible. THAT IS AN OUT AND OUT LIE! I want some sort of action taken here!
Carol Bergen
[protected]
[protected]@YAHOO.COM

12/20/21 - Denial of claim stating "not medically necessary" when the claim had been approved 2 times before with the same filing, same doctor, same facility, same diagnosis, just a different date.

In lab sleep study approved on 10/20 through 12/31 and then again on 1/4/21 through 4/30/21. Approval code: A112563661 on diagnosis code g47.33, service codes 95810 and 95811. When speaking to customer service, the only reason this was denied after being approved twice was the date on the calendar, 12/20/20. My doctor did a peer-to-peer discussion on 12/21/21, and it was continued to be denied as "not medically necessary."

It was medically necessary and approved twice before, but since I put it off until I could get vaccinated in May 2021, and a booster in November, now I can't have the medical care I was approved to have and it's going to cost you more and me more because of it. More appointments to go through the extra steps so that I can get the health care I need and extra money billed to the insurance company and out of my pocket because of the extra steps, and higher risk of me dying without this care.

Also, I have met my deductible for this year and my in lab sleep study was scheduled for 12/27/21 - this year. Because of the denial for no reason other than the date on the calendar, it's been put off until 1/2022 and I have to start all over again and most of the cost will come out of my pocket. This sounds very fishy to me and unethical to deny service at the end of a plan year so that the insurance company, to whom I pay premiums 26 times per year, doesn't have to pay the first $465 plus any co-insurance.

I am also being denied medical care that could result in my death should I not wake up some morning because of sleep apnea, which my doctor believes I should be in the lab with technicians monitoring my sleep so that they can treat me right away. Now, it's going to be another month or more, plus, before a diagnosis and the correct treatment can be determined because UHC has denied a test that they have twice approved, once earlier in the year.

There is a recorded call dated 12/20/21 where I called United Health Care customer service to try and resolve this issue with them and they changed their procedures and told me that they don't approve in lab studies without first an in-home study. Well, obviously in the 2 times that it was approved before, UHC believed my doctor when he said it was serious enough that I needed an in lab study - twice - that was not preceded by an in-home study.

The actions of UHC are unethical, unfair and are denying me the needed healthcare I pay premiums to have provided to me and paid for by UHC. Having agreed on 2 previous occasions to pay for the in lab study and then denying it on the 3rd request because I was waiting for my vaccinations is unconscionable and a further risk to my health.

Also, I feel that UHC is continuing to deny this service because I made the Supervisor Clarissa mad on the phone call and this is retaliation for my using a colorful word on her recorded call.

In the beginning of October I was experiencing swallowing issues and losing weight rapidly, I had an endoscopy, attempted manometry, barium xray and many blood tests. My scans revealed lesions, damage and dysfunction of my lower esophagus. My doctor ordered a CT of chest and abdomen to further investigate and UNITED HEALTHCARE THAT I PAY FOR THROUGH MY EMPLOYER, DENIED AUTHORIZATION STATING: "NOT MEDICALLY NECESSARY" stating that I have NOT had an endoscopy, xray barium or blood work to show cause by THE MEDICAL DIRECTOR OF UNITED HEALTHCARE CHOICE PLUS! I called UHC and was told that the deciding factor was definitely due to that, and told me that the medical director does NOT HAVE ACCESS TO CLAIMS or testing...THEN HOW, HOW CAN YOU POSSIBLY DENY MY AUTHORIZATION STATING FACTUALLY, THAT I HAVEN'T HAD THE TESTS THAT I DID IN FACT HAVE, AND PROCESSED BY UNITED HEALTHCARE? I want them held accountable for denying me medical care! They are causing further harm to my health, I have waited 3 months and have lost almost 40 lbs and am choking and throwing up, DAILY! How is my CT NOT MEDICALLY NECESSARY?!? That human being should be ashamed of themself, but I am sure they sleep soundly making 6-figure salaries and allowing people's organs to shut down without allowing them to find out WHY THEY ARE SICK? How is this LEGAL?