United Bank [UBL]
reviews and complaints

Dear sir/ mam

It is stated that I have notice through my account statement that my debit. Card annual fee deducted each month as per attached screenshot,
Plz refund after verification if any.

Your quick response will be more trusted for me to continue my experience with UBL.

My account info is as under:

Muhammad Matloob Khan
A/c no. [protected]
Rewaz Garden branch, Lahore.

Sent from Yahoo Mail on Android

I compkained on 16 may.. Almost a month ago requedting for my new debit card... Andxrwquested that it be sent to mailing address. Helpmine informed me thatcit has been sent to the branch. Secondly 2 calls were made to activate my online bank8ng limit to 5 lacs... On 9th and 11th j7ne... No one called back as promised and my limit has still not been activated... I am not able to make online tranafers

Salam o alikum mein account open krwana chata hoin laken ubl branch 0233 wale open nehi kar rahe wh bolte hein ke apka name negative list mein ha.
Plz solve this proble.

Respected Sir/ Mam,
It is pertinent to mentioned above subject that the Company CEO sold the property which is situated at 10 block, to Mr, Usman, Mr, Usman is Working in your UBL Okanawala Bangla branch.

After final deed of Property Mr, Usman Use Electricity from our Meter, And did not pay the Electricity Bill, Which is totally, unethical attitude, now the Mepco Office, Chichawatni pull off the Electricity Meter, due to Non payment of the Bill, Its totally non professional behavior.

The detail of Electricity Meter is here Under:

Name: Raja Muhammad Sohail
Block # 10, Street No: 06
Chichawatni.
1: Meter No: 411692
2: Consumer Id: [protected]
Reference No: [protected]-U

Dear Sir/ Mam,
It is requested to your good office please resolve the the matter and give the direction to your Employee, Mr, Usman to Clear the Due Outstanding Rs: = 16, 992/00 Electricity bill, which is still pending.

Sir, as a customer this behavior of your employee, Mr, Usman, Which is located at Okanawala Bangla Branch, in this type of Practice which is put very bad impact on your UBL bank Prestige.
Hope fully the Higher management resolve this matter as soon as possible, which is already very linger out.

Looking Forward your kind reply In this regard.

Raja Muhammad Sohail
S/O Muhammad Younas
Block # 10, Steer # 6,
Chichawatni,
Contact # +[protected]

Date of incident: 3/8/2020
Number : [protected]
Dear support team UBL
I'm job seeker & I found few day before vacant relevant to me the department & they demand for Demand draft from any bank that the reason I went on March 6th, 2020 to UBL Sakrand-0823 branch for issuing demand draft but the man who is on his duty he denies to issuing the demand draft because I had no any account holder. I also went to Operational Manager is well and asked him is that necessary only account holder have right to request for demand draft he didn't responded later on when I investigated that there is no any rule for demand draft either you are account holder or not, only just need for CNIC copy along with original. This misguidance from your team caused my future in further dent.
It is humble request to you that kindly entertain my complain I really thankful to your. Thanks

Dear,

Whats wrong with you people?
My Contact number is [protected] not 7.
Also my email ID is [protected]@ymail.com not gmail.
I dont know why wrong information is updated in my account.
Now Iam in UAE but my number [protected] is ON with international roaming.
You are requested to update correct details for my account inorder to access me for online digital banking

CNIC# [protected]
MOB# [protected]
EMAIL: [protected]@ymail.com
MY INTERNATIONAL# [protected]

thank you

OMER MUHAMMAD ASHRAF

Dear sir im nadeem ullah from sahiwal sgd cnic [protected] account branch code 0344, i have duly complete my documents on 29-11-19 and deposit a amount of Rs 350, 000, but still not active my account or web account transtion, I'm so much desturb due to transaction, I have a little business and need payment for my business but there is no way to complete, I have visit branch more than 10 times and help line too, but not seen any trusted response,
quick response required,
Nadeem ullah
[protected]

I, Mrs Najma Khatoon bearing CNIC No [protected] having UBL Account No PK75 UNIL [protected] state that a couple of month my ATM Debit Card was misplaced, so I request for a new issuance of ATM Debit Card in the mid of September 2019 on helpline number but still yet did not get responsible response from your helpline team in fact the helpline representative did not clear the actual picture. Several time I personally visited at your branch but still not find / get my ATM Debit Card till today. Furthermore, I also launched a complain on your helpline number regarding same issue and got Complain No [protected] by your helpline representative.It is further stated that being a Senior Citizen of Age 65 Years Old it is very difficult for me to continuously visit your branch or call at helpline.So in this regards kindly rectify my ATM Debit Card issue on urgent basis so that I can avail facility of ATM Debit Card.

It is submitted that I have already intemate you that Ubl system is debiting excess amount of already adjusted LIP cash on phone to my credit card statement and also charge a late fee charges. The same may be be reversed to my bank account before the last date of my credit card bill, so that I could deposit the actual amount and It is also requested that the corrections may be made into system to avoid in future please

Copies attached for reference

Regard

Masood Khan
A/c No. [protected]
NIC [protected]
Cell No. [protected]

Greetings,

I am a UBL customer and it has been three (3) days that I have been trying to lodge a complaint regarding fraudulent transaction done on 21st October 2019 in the evening through my UBL Debit Master Card while I was at home and card was with me in my wallet. The text message received on my registered mobile number says "Dear Customer, your UBL MasterCard *-9892 has been charged on 21-OCT-19 at 08:59:11 PM for RS 10, 499.00 at CAREEM NET. For info, call 111825888."

I called on UBL helpline 021 111 825 888 right after receiving the text and informed that I did not do the transaction and enquired about how it happened when the card is with me. Call Centre agent informed me to visit my UBL branch and lodge the complaint through complaint form.

The next morning (22nd Oct 2019) I visited my UBL Branch (Branch Code 0491, Gulshan-e-Zubaida branch North Nazimabad Karachi) where the Customer Relationship Office/Manager asked me to fill a form and submit it to the counter (attached herewith for reference). Whereas the Branch Manager simply told me that he couldn't do much about the incident and it is suggested to lodge the complaint through UBL Helpline 111825888.

However they did send an email to some concerned address(es) but I received a call from my UBL Branch yesterday 23rd Oct 2019 informing me that the email that was sent has been returned and they are asking for Merchant Copy of the transaction. The said transaction, I repeat, the said transaction was not done nor authorized by me and as I told earlier that I was at home with my UBL Master Debit Card in my wallet therefore having the merchant copy is out of question.

I request you to please look into this matter, escalate and put every possible effort to revert this fraudulent transaction and make necessary arrangements to protect from such incidents in future. Meanwhile, the Call Centre Agent has blocked my ATM card and internet banking upon my request.

Looking forward to your kind support and cooperation.

Saima Kidwai
+[protected]
+[protected]

Qazi muhammad ahsun ubl a/c# [protected]. br. shaheed e millat road karachi. mr danish & mst asma (cashier) refuse to cash rs, 50000/- cheque. while they talk to me. after wasting 1/2 hour. mr danish says I have no interest to cash other ubl br. cheque. sir it is not good for ubl empire. do something in this regards. I am also complaint to ombudsman & banking counsil office. thanks.

R/Sir
It is submitted that Ubl credit card department debiting excess amount of already adjusted amount of my lip cash on phone every month due to which I have to register complaint for reversal of the amount every month. Last month I have to wait for reversal the extra amount after that I have deposited my remaining dues on due date i.e 16 September 19. But credit card department charge me late fee. I think their is no check and balance against debiting amount to customer account. Because when I adjusted my loan cancellation charges are charged to me twice. I have complaint but still my case is not persuid. After two month I again remind it. I am too much conscious about your bank. I think that customer account are not safe. Reviewed my case and in future may be avoided please.
Regard

Masood Khan
Nic [protected]
A/c [protected]
Cell number [protected]

Over the past several months even before the renovation of your Hamid Square Gulshan e Iqbal Karachi took place most of the branch phones are out of ordet. One phone of the manager is working but he too is mostly busy to attend the phone.
Last time i personally visited and complained to tge managet upon which he gave me his business card and wrote his cellphone number on it. But that too he did not attend yoday.
Please taje care of this lapse in aerbice or the matter will be brought to the notice of SBP and bankimg mohtasab.

I have receve new atm card but this card is not proper working because when i insert atm card then name disply rashid Ahmed but my name is rizwan Ali my cnic number [protected] me atteched pics please solve my problemmy phone number [protected] i will be thankfull to you if you solve my problem please take serious this issue because me your old coustomer

your bank sends atm card without my request. card #[protected]. This happened second time. before this you send master card while i was using debit visa card already. for that card you charged from my account for two years without its activation. At the same time i was paying you for my debit visa card which was in use. This is not fear. you deceived me. Now this time you sent another visa classic debit card its is stated above. I don't want to use your atm card product any more. Make it stop, eliminate it from my account, don't charge for this card because i did not send any request for this card.
Muhammad Farooq
CNIC# [protected]
Branch code #0620 PNS karsaz Karachi
Account#[protected]

Its been almost a month since I first sent an email request to customer.services@ubl.com.pk on Monday, Aug 05 regarding the Exemption of Biometric Verification along with all the required documents as per the check list. After that I have sent several follow up emails including emails to supervisor.cc@ubl.com.pk but so far there is no progress on this issue which is a big disappointment and an example of a horrible customer service.
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My Account is blocked without any prior notification. Upon contacting them I have submitted all the required details and got no response. Account further communication they so called highlighted my email by a representative so my request can be fulfilled on urgent basis and got 3-4 days time. And now its more than a month and still there is nothing, I tried contacting them, even my IP is blocked by them. What a [censored] bank it is. How they are still surviving? What the hell is management doing? Can't they take the action?

My transaction date of home remittance is 29 July and still no payment from your UBL Nawan killi swabi branch1341 . your branch failed to pay as I visited several times.after I went to yar Hussain swabi branch 379 who refused to pay the remittance. Please request for action to maintain your customers confidence.your cooperation in this regard will be appreciated.

Dear sir
My name is mohammad khan and my account no is [protected] my cnic [protected] branch name ubl chakiwara. my issue is i have applied proceed realization certificate (prc) money send from shakeel ahmed and that certificated is no issuing till now i have humbly request to you please provide me as soon as posible i visited many time my branch they were said head office or ubl doesn't reply till now for prc plz issue me asap thanks