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2.0 253 Reviews

United Airlines Complaints Summary

60 Resolved
182 Unresolved
Our verdict: When using services from United Airlines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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United Airlines reviews & complaints 253

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4:40 pm EDT
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United Airlines j5ngw1

I purchased ticket from you with confirmation #: J5NGW1 but to my surprised i was told by one of your agent that the Lagos flight was delayed by 2hours and that Lufthanza airline is taking charge of my reservation. Your agent hang up the phone. I want to tell you that my children are so young to have them on a long flight aith longer days. This is not healthy and fair. You have to compensate me, This is not right ! my family are placed on unplanned very long trip. This is child abuse. I might take a legal action against United Airlines. I paid your company for this trip not Lufthanza.

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3:35 am EDT
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United Airlines it malfunctioning system accidentally cancelled my flight and i'm suing my new flight tickets cost

Not sure I've enough words to express the brutality and the humiliation that I had experienced due to United's own mistake.
I Believe the majority can be heard via the call recording at the Customer Support Center on last Saturday, March the 9th.
Exe Summary:
I had an award tickets reservation from United (#M1594D) that was carried out by Turkish Airlines.
On March the 9th., I'd approached the Turkish Airlines check in counter in order to check in and had been told that my reservation had been cancelled by United! Having approached their supervisor's office, I'd been shown that indeed United had cancelled my reservation mistakingly and the only thing left for me doing, is call the United Call Center.
On that call, after a very long waiting when the plane is about to Departure in 1hr. And the check in counter is about to close, I'd been told that indeed United had made some mistake but now the scheduled flight is already full and I was offered a different itinerary with about 7.5 hrs layover! Double checking United's claim, it had been found out that there're seats on the original flight on Business Class cabin but the United Rep. refused to make this reservation.
As can be clearly heard in the phone call, I've informed the Rep. that United should bear the responsibility for its own mistakes and put me on this flight. In case it will not be done, I will pay to the Turkish Airlines counter and will sue United for the full reimbursement and here we are.
My clear demand: full refund of the paid Travel Tickets in accordance to the enclosed invoice.

Kindly note that in case my complaint is not going to be handled within few days or going to be declined, I do intend to do anything within the law to get my money back and tell the world my story as well as approaching the StarAlliance top Mgmt.

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6:06 pm EST
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United Airlines flight ua522 depart from newark airport to west palm beach on feb 1, 2019

Flight UA522 depart from Newark airport to West Palm Beach on Feb 1, 2019 changed gate from 132 to 70 at the last minute. No boarding announcement was made. Nor was the gate change announcement. I ran from gate 132 to 70 as soon as I found out about the gate changes. I got to gate 70 at around 7:45 pm (the flight was scheduled to take off at 8:00 pm). I asked the staff if I can board. She replied the gate was closed while I saw two other passengers were allowed to board and walked past me. She told me to go to customer services at gate 90 to seek for options.

Prior to boarding, I received no email alerts which I signed up for informing me of gate changes, no boarding announcements, no gate change announcements, no reminders of last boarding calls. United airline failed to deliver basic services to their passengers to keep them informed of flight status and changes. I had to forego one night of my prepaid hotel stay at West Palm Beach, instead staying at the airport over night to catch the next flight in the early morning. Not to mention the major delay to my entire travel plan and one night time wasted at the airport. I heard the boarding call for Tempa numerous times but none for West Palm Beach. I was very frustrated. Therefore I ask for a full refund for the flight and compensation for one night of hotel stay.

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10:53 am EDT
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United Airlines us customs and airline cancellation.

We booked a break to Detroit to fly into Newark New York 12/08/18 the flight was 30 minutes early allowing us 2hrs to catch our flight to Detroit we were held up in customs our bags went on without us.We were told we couldn't get a flight till 15.15 the next day meaning we had to pay for a hotel in New York. We returned the next day to find the flight cancelled and after queuing for 2hrs (again)United got us on a Delta airlines flight from another terminal for 19.30 the flight didn't take off till 22.30 we got our hotel on the 14/08/18 at 01.30, losing a night in our hotel and a tour booked for 09.00.Our 5night break had become 4.I must add we had 2hrs in between return flights at Frankfurt and made the connection easily.

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5:54 pm EDT

United Airlines Baggage information

I booked the round trip with Orbitz for me and my son from Sacramento to Ufa.
Travel dates: May 24, 2018 - Jun 24, 2018.
Itinerary #[protected].
Ticket #[protected] (Elena Aklanova), [protected] (Stepan Aklanov).
Booking ID RMJGR4.
We had 3 checked bag and 2 carry-ons.
It was said that, If your trip includes more than one airline, baggage fees are generally determined by the first carrier on the ticket. I also called to Orbitz and United Airlines to doublecheck this information before my trip, and they said that is correct: I have to pay $100 for second checked bag and nothing for carry-on.
I paid $100 for second checked bag in Sacramento. But in San Francisco during boarding to Turkish Airlines I needed to pay $195 for 2 carry-on bags

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3:50 pm EST

United Airlines unexpected baggage fees

I booked I round-way trip from Seattle to Fort Lauderdale for myself and my daughters.

For some reasons, the tickets for the way to Fort Lauderdale were a different category than the tickets for the way back. Apparently, the tickets on the way back were Basic Economy and therefore, the airline charged me an extra 75$ (3x25$) to bring back the carry-ons that were included in the ticket when we got there.

It was not clear at all on the Expedia website that the airline would charge my money for those bags. Had I known, I would not have bought those tickets or I would`ve packed differently.

I feel I`ve been scammed by United Airlines and Expedia for not making it extra clear that the carry-ons were not included in the tickets for the way back. Looking back on the ticket, I could only see that:

The airline may charge additional fees Opens in a new window. for checked baggage or other optional services.

I would like a refund of 75$ for those carry-on fees

Thank you

Genevieve Patry

Itinerary #
[protected]
Confirmation
NMIZLZ (United)
Ticket #
[protected] (Genevieve Patry)
[protected] (Mathilde Racine)
[protected] (Beatrice Racine)

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7:54 pm EDT

United Airlines united airlines customer service

Please see letter below to united airlines. All the information of my complaint is in this letter. Horrible experience.

Dear Oscar Munoz (CEO of united airlines),

I want to start by saying I am very angry and disgusted for the distress and anxiety that I have experienced with your company. I plan to go to any media outlets I can with my story, and have my lawyer subpoena every call that I placed to United mileage plus in the last 6 months. FYI: our trip was from Chicago, Il to Athens, greece, with a stop in Zurich, Switzerland and return was the same, Athens, greece to Zurich, Switzerland and Zurich to Chicago, IL. (Flight lx7 and lx1830) and (flight 1843 and lx 6-correct booked flight and issue being between lx 6 and lx8). Please note: at the airport I had all my emails and correspondence for my travel but that was not good enough for united or your so called Swiss alliance that are just as disputable then united. I am taking action against Swiss as well for there customer help desk attitude and comments and harsh attitude towards me, after I was already having a panic attack along with trying to keep my 2 crying, screaming scared kids calm for what United did to me yet another time. This experience was very physiologically damaging for my family. If you have children, then you should understand that they know and sense everything. Nothing should have been surprising to me at that point in the airport due to having 6 months of on ongoing issues with my tickets due to your A+ systems, but again I was going to be stuck in a foreign county (Zurich) for hours with 2 children and 2 strollers, and on a flight for 10 hours by myself with no help. Really? This is what you do to people. I'm very sick over this.

I will start from the beginning to give you the history of how this horrific encounter with you guys began. Note: The icing on the cake was not until I (- woman) was suppose to be stuck with no
Options in a foreign country with my 2 young children (4 and 2 years old) and 2 strollers, as my husband and moth n law were booked on a flight with a different connection then me and my children, which I was deleted from within the the 15 hours it took me from pre check in and to get to the airport (note I confirmed all of us on correct flights after my husbands ordeal) Note: my husband was deleted off the connection flight as I checked in the day before, and after hours of fighting, he was rebooked, and as I got to the airport, me and my children were then deleted.
Great customer service...
Anyway, it started within 6 months ago when my husband and I decided to take our children to greece. We had almost 4 free tickets thru mileage because of my husband trusting your miles card for over 15 years. (Great way to treat ur loyal customers). As we booked we were short of the return flight for one of us. We decided to book my husbands return flight under my fath n law's miles. We confirmed the flights looked good, and the seating was available for all us. The lady on the phone said let me book you and the children, and right away we'll book your husband. I told her we better be on the same flight, she says it should be fine. We'll we booked, and then the flight was gone for my husband. I was furious. I called and called till I reached someone in the United States (a supervisor) they tried to fix the ticket for our return, and was unable too. She assured me that it should reappear because there is seat availability, and to try again in a few days, it will be free of charge to change it. I then told her to note that In the system so I wouldn't have issues. Those few days were then hell as well as I had to think about this (again my time, heartache, and money). I finally saw the flight reappear, so I called right away, they went to rebook and tried to charge me. I explained it was suppose to be waived, and they wouldn't hear it. So I called over and over again till I found a supervisor in the United States that fixed the ticket free of charge (again my time, heart ache and money for fixing your system errors).
We'll, hurray for us we're all on the same flight as a family, confirmations on emails printed and ready to go. We'll this didn't last long did it? Confirmations I guess mean nothing to u or your star alliance Swiss?
For a month straight, I called every week to confirm everything was perfect on my flights before departure. I was told yes, everything looks confirmed... NOT... instead u waited till I got in a foreign country to play with a families life including a big part of there health, and most of all jeopardized my children's health because of everything we encountered at the airport scrambling to fix your mistake yet again...
After a month long stay out of the country, I went to check in for our return flight about 17 hours before. Mind you I had plans to visit last minute family I had not seen. My plans failed which is not fair, due to your airlines yet again (my heartache, time, and money). I used my phone bill to call Swiss and then united because I was unable to check my husband in. We were on separate confirmations goin back. He was deleted it said from the system. I started by calling Swiss and they told me to call united where the ticket originated because he is not on the flight back with his FAMILY. Two and a half hour after dealing with these tickets for the thousandth time, they recooked my husband on the flight back with us.
I then confirmed all of our flight information, including my moth n law's, everything was suppose to be perfect. Far from it.
My family and I arrived at Athens international airport 3 hours before check in. Once we got up to the line, I was told me and my 2 kids were deleted from the flight, and need to leave our connecting flight 3.5 hours later then my husband and moth n law (lx8 instead on lx6 which I was always confirmed on from the start). My seats were there, why couldn't Swiss (your star alliance) put me back on the flight? I'm dealing with them as well, don't worry. Your star alliance must not mean anything because the lady at customer service wanted no part of talking to u guys, she also told me to call united, it's not her problem. Really? What does star alliance mean? U obviously don't work together, instead you leave families in foreign country's to fend for themselves, treating them like a piece of trash. Great customer service. What to do next, with 2 screaming scared children because they were told that they will not be traveling with there father or grandma, just with there mother, which last time I checked only has to hands, but was expected to push 2 strollers with backpacks and carry ons through an international airport, then sit in another international airport for 3 hours to wait for a flight they were never even on, and in the end fly 10 hours on top of that without help. R u guys for REAL? And you think I'm ignorant and not going to tell my story? You put me and my family thru the ringer. By this time it was about 30 min before boarding. Thank goodness I had a phone card on me (again my time heartache and money) to call united mileage. I begged the man at united to connect me straight thru to mileage, and what he due, connected me to wait 30 min instead on the phone. I had 39 min on my card. What does that mean I had 9 min to get my situation resolved by myself. I begged the agent to do his job, he asked to talk to Swiss, that was a bust. He was confused, therefore he got a supervisor. They had to change something in there systems again. Swiss showed me that we were deleted from the flight. It was taking to long, my card ran out. At this point the plane was boarding, and closing check in. We gave up. As I stood there shacking, red a as a tomatoe, having an anxiety attack, (on the verge of a nervous breakdown) and trying to calm my frantic kids, God answered our prayers, and we got news that they were able to check us in with the rest of our family. Wow... how can you put people through this? We ran to thru security, through the airport, and were last to get on, but we made it.
In conclusion, this was one of the most horrific experiences of my families life. As for my children, this is nothing that they ever deserved for as young as they are. United and Swiss put our family in jeopardy. This is uncalled for. My anxiety level is sky rocket just writing about this days later. I immediately wrote your complaint department as soon as I got to the United States. It has effected me with my sleep and health at this point. I have not heard anything back as of yet. I am writing to you to make you aware of what your company is doing to people over and over again. You would think after being in the media so often, you would have fixed your glitches, obviously not. At this point your airline owes me a lot. We did not ask for this. I will wait to hear back from you to tell my story yet again.
Thank u,
Maria Christofilakos
[protected]

Sent from my iPhone

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10:33 pm EDT

United Airlines discriminatory and unethical behaviour

Re Booking Ref LJMYEA
Travelling on return flight from Franfurt through SFO on to YVR Sept 7. Although only in transit at SFO US customs decided to put my daughter and her companion through secondary screening, resulting in a missed connection.

The UA agents were rude, and offered no assistance. Sold her a $99 voucher for a hotel. The AC staff at the AC lounge were very rude and unhelpful.
This is disgusting and outrageous treatment. Both tickets were purchased through aeroplan, which I had recommended. I have been a member o various status levels for several decades as a business traveler. I would expect better treatment for your clients. Any compensation for the costs, inconvenience, and the resulting lost day of work due to this overnight delay would be appreciated.
LS # [protected]

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5:07 am EDT

United Airlines I will never be flying with United again

I booked a flight for 10/3/2017 from NY to Washington and paid $85. But today I was informed that they refunded me for it. But I never asked them. Nothing to do, I ordered one more, and still, there's no any sign of confirmation. Their customer service is absolutely useless and they couldn't answer me who asked them to refund my money. I didn't. The flight they refunded me for is still available but for the more expensive price.
What else to say? Bad, very bad.

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7:59 am EDT
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United Airlines complaint submitted on July 29 was never resolved

I am still waiting to hear back from United to address my concerns. I've called and was told someone would get back to me and still waiting...it will be close to a month since the incident happened.
complaint number [protected]
follow up complaint number [protected]
all I get are automatic responses about how much they value their customers.

I would appreciate someone following up on my concerns.
incident happened 7/29 I was calling asking about the process for picking up my daughter flying unaccompanied from Costa Rica. The agent not only gave me the wrong information but referred to me as stupid/dumb in tagalog and when I called her out on it and asked to speak with a supervisor - she conveniently disconnected my call.
needless to say, I was given the wrong information and was given the run around at the airport as well.
Yes for the $300 additional fee and paying for a direct flight - I was walking around the airport in circles and was called names.
Thank you United Airlines - and when I want my concerns address - I am still waiting for some response back from the airline.

C Knee

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3:28 am EDT

United Airlines Unreliable airlines

I'm simply shocked. For an unknown reason, they canceled my flight from NYC to Washington, DC. I didn't get any kind of maintenance and reimbursement. It's been a month and still there's no response from them regarding my refund. Thet have let me down. I had to immediately look for different ways to leave. I've heard that it's a usual practice of their airlines. They cancel flights all the time.
So don't be like me, read reviews before using their airlines.

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5:13 pm EDT

United Airlines stoled my luggage with high physical and sentimental values. criminals

Hi, on july 02 of 2017 me and my girlfriend traveled to cancun on flight 1052 from ewr airport. my girlfriend Nisa lost her father 3 months ago and was sad and depress. so ı decided to take her to mexico to make her a little happyand for her birthday and our anniversary that is on july 5th. on june 22 2017, 5 days before my birthday my 39 year old brother past because a cancer in the lungs.i went to my native country from 06/24/17 to 06/30/17. my friends and family bought me gifts to ease my pain and my birthday. my girl gave me some anniversary gifts and i did the same for her. for her birthday and anniversary that it happens to be in the same day. i arrived at ewr for my flight #2037 at 650am. the lady said that my flight was overbooked and gave me a direct fight to CUN #1052 at 1030am. i asked the lady 3 times if my luggage will me in flight 1052, she replied yes. i get to CUN and my bag wasnt there. i waited 2 hours and the baggage claim guy tod me that they will bring it to my hotel at 7pm. my bag got there like at 1120pm. when i opened my bag i was missing all my belongings and my girls too. i called everyone and all they can say is im sorry and sent it to baggage claim. i went to mexico loose stress not gain. i went thru the worst experience and my vacation was destroyed by the thief you have working for united in CUN. i cried of anger and disappoinment. you know what is like to be in a third world country without clothes and with the same blue shorts i bought in tulum. no. all my presents that my love ones gaved me stolen, with physical and sentimental values. please arrest those criminal working for united in CUN. i tried every way but i allways endup talking to a computer. can i please speak with a person that can understand my feelings. my vacation went down the pipe. my time, anniversary, my girls birthday and my birthday gift was stolen from us. and i blame unıted airline.it physical, emotional and sentimental values damages. pls be fair. thanks God bless

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1:56 pm EDT

United Airlines blatant fraudulent scheming on baggage by united agents

I was traveling from Las vegas to Newark and i knew about the requirements for the baggage allowed and the charges. What happened was that i insisted at the check-in desk that i wanted to check-in my carry on bag which was small. Despite my insisting to check-in the check-in attendant assured me that i will be allowed to take the bag with me in the flight without charge. When i boarded the plane, I was told that i will have to pay $175 for the small carry on. I was forced to pay the fee despite of my explanation that the check-in person assured me i will not be charged. Additionally, my terms of the ticket mentions that such fee will be $50, so i do not know how it ended up being $175. I am guarantee that this is fraudulent activity and i am going to make sure that i make this story viral. I knew i should not had given United a chance after knowing how badly you treat your passengers.

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11:57 pm EDT

United Airlines customer service dept. and united's website

After carefully examining united's website choices with clear details listed, I chose my flight itinerary.
After paying, I then receive itinerary confirmation with important detail different from what was clearly listed on website.
Immediately, I tried bringing it to their attention. (Even sending, sending & resending pictures of the 2 seperate pages with the difference) I wanted an explanation and/or resolution. (Via email)
Customer service dumped me off to "tech support". Eventually I called, still received neither. Was told they didnt receive any attachments ; later... That they could not open it.
Either way, never dealt with the discrepancy! Just tried to make it seem I "mis-read" the 2 seperate pages. (When I clearly did not!) fortunately, I took 2 pics of my selections before purchasing. I had 2 pics of proof!
Never once did they take my complaint seriously, & at least try to understand what I saw/chose on their own website! It was not "customer service".
This company is running a very 'poor track record' when it comes to dealing with customers!
I am really regretting being a long-time flyer with united!

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12:11 am EST

United Airlines There is nothing good to say about United Airlines

Terrible company! I regret the day I booked with United Airlines!
Their airplane was terrible, it was very old, there was that nasty smell and crew members were rude! I asked for a glass of water and they said that I have to pay if I want to drink something. I was travelling with my son and he's only 11 years old. It was very cold so I asked them to bring a blanket for my son and they said that I have to pay for that too! This was the worst flight ever! United Airlines is quite expensive but their service is extremely poor!

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2:17 pm EDT

United Airlines Poor customer service and harassing phone calls

On 9/12/16 at 11:40am I tried to make a change on my flight using customer service. I dialed [protected]. After a long wait and many prompts agent Emma attempted to assist. I had to repeat myself many times and not because of any language barrier. She basically could not understand and acted more like she was sedated/lethargic and didn't care. When I asked for a manager I was put on hold for 20min. I later called back only to go through the long irritating automated system once again. I requested for a manager (Cheryl) and she was able to handle my simple request.
This is where it went weird today 9/13/16, I have received several crank calls that come in with United Airlines caller ID #. When I ask "Is this United Airlines", the caller hangs up.
Totally Unprofessional!

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Wine Is Good
Wine Is Good
, US
Oct 01, 2016 5:53 pm EDT

I get laid regularly thank you. And being a female I do not have a dick. I do however, have common sense and the understanding that the world does not revolve around me. Unlike you. Carol13 AKA Ariana13.

A
A
Arianna13
, US
Sep 29, 2016 2:45 am EDT

Wine is good you sound like you need more wine or to get laid! Do not take your small dick on other people.

Wine Is Good
Wine Is Good
, US
Sep 13, 2016 6:04 pm EDT

How arrogant you are. Perhaps her line was bad. Or she had a hearing problem. Or a disability. You seem like an arrogant hateful person.

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9:17 am EDT

United Airlines Complaint

Welcome to the new spirit airlines. I have flown united for year but this is the last time. Boarded a flight from porto rico to chicago. Yes 737 with added seats to make it more tight then ever. Sat next to a lady with a 2 year old who refused to be belted for take off. To be fair there were about 4 babies with the same attitude. Lady requested i change seats with her husband so that they could be together. I cannot do a window seat and told her i was sorry but could not. The fun began once we took off. Blood curdling screams from the child who kicked me multiple times. Dad decided to take over once in the air so we now had 4 in 3 seats. The fun did not stop there. Dad switch seat multiple times and finally the 2 people sitting next to dad changed and they got smashed into the window next to me. The lady behind me could not get out of her seat without grabbing my seat along with a hand full of my hair. We were jammed to capacity folks in seats that did not recline and knees touched the one in front of you so don't even think about moving. Want free wifi? Swipe your cc. Want a movie for distraction? Swipe your cc. Want a bag of nuts better have the cc handy. The only difference from spirit and united now is the coffee is free. Never again!

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7:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United Airlines United Airlines Cheats

On July 25 I was ticketed to fly from Austin, Texas to Gunnison, Colorado for what I hoped would be a restful vacation week. It was not due to United Air. The first leg of the trip was cancelled because of mechanical problems. I was rerouted after waiting in line for a long time to Houston, Texas then to Gunnison. After hours of delay, the flight was cancelled. Ithe customer service line for next day flights was at least a city block long. I tried to get my checked bag downstairs but was tol it would take 2-3 hours to get my suitcase. I called the United 1-800 number and held for 40 minutes with no person to speak. I then went to another airlines and booked a ticket to Phoenix that night and Phoenix to Denver the next morning. In Phoenix I called about 11pm to the United 800 number, waited 40 minutes to talk to a gentleman with heavy accent who took 30 minutes to hold my seat from Denver to Gunnison. I had no bag so bought clothes at airport. Finally got to Gunnison on day 2 but without bag. My family had been there for 4 days and I had lost a day of vacation with them. My bag showed up in Gunnison on day 3, but United refused to have it delivered to me in Crested Butte 30 miles away. I paid a driver $40 to bring my suitcase to me. I did not fly home on United and will not choose to fly that airline again. I will write this complaint on every online forum I can to warn others about this shoddy customer service. While mechanical and weather events cannot be avoided, there is an expectation that for $1, 000 flight (one way) the airline should have personnel to assist with rebooking and answering phone calls.

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7:55 am EDT

United Airlines IFE, service

We have just landed from our long and worst flight we have ever encountered.
As an Economy PLUS flyer, we did not have IFE nor reading light for the entire flight duration (approximately 10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and made us feel very uncomfortable with the already awkward situation.Although no less than 7 people were sleeping on 3 seats in the aircraft, no alternatives were offered for us besides waking these people by ourselves and find a solution on our own.

I have filed an official complaint in their website. Are their any tips how to deal with such a terrible service?

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Wine Is Good
Wine Is Good
, US
Jul 20, 2016 8:31 am EDT

So there were only 7 people in 3 seats on this plane? Your complaint does not make sense. No entertainment...were there monitors but not in service. Or was your plane one without entertainment? They can not produce what they do not offer. Which is not bad service. And economy plus is not first class honey.

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7:27 am EDT

United Airlines Horrible old airplane!

United airlines are very expensive, but their service is extremely poor. I flew on one of their airplanes and it was terrible! It was really old and I really thought that we are going to crash. Everything inside was old too, the place was a mess, it was dirty and smelly. That was the worst airplane I've ever seen. And also you have to pay for everything! They don't even feed their passengers! Even their business class is terrible. I'm very disappointed with United airlines.

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United Airlines Customer Reviews Overview

United Airlines is a major American airline that has been in operation for over 90 years. With a fleet of over 800 aircraft, United Airlines serves more than 350 destinations across the globe. The airline has received mixed reviews from its customers, with some praising its excellent service and others criticizing its poor customer service.

One of the most positive aspects of United Airlines is its extensive route network, which makes it easy for travelers to reach their desired destinations. The airline also offers a range of in-flight amenities, including Wi-Fi, entertainment, and comfortable seating options.

United Airlines has also received praise for its frequent flyer program, MileagePlus, which offers a range of benefits to its members. These benefits include free checked bags, priority boarding, and access to airport lounges.

However, some customers have reported negative experiences with United Airlines, particularly when it comes to customer service. Some have complained about long wait times on the phone and unhelpful staff at the airport. Others have reported issues with flight delays and cancellations.

Overall, United Airlines is a popular airline with a strong reputation in the industry. While there have been some negative reviews, the airline's extensive route network, in-flight amenities, and frequent flyer program make it a popular choice for travelers.

United Airlines In-depth Review

Overall Rating: United Airlines is a reliable and efficient airline that provides a satisfactory travel experience.

Customer Service: The customer service provided by United Airlines is commendable. The staff is friendly, helpful, and responsive to passengers' needs.

Flight Experience: United Airlines offers a comfortable and enjoyable flight experience. The cabins are clean, the seats are spacious, and the in-flight entertainment options are diverse.

Booking Process: The booking process with United Airlines is straightforward and user-friendly. The website is easy to navigate, and the online booking system is efficient.

Baggage Policy: United Airlines has a fair baggage policy that allows passengers to bring a reasonable amount of luggage without incurring additional fees. The policy is clearly communicated and easy to understand.

On-time Performance: United Airlines has a good track record of on-time performance. Flights are usually punctual, minimizing delays and ensuring a smooth travel experience.

In-flight Amenities: United Airlines offers a range of in-flight amenities to enhance the travel experience. From Wi-Fi connectivity to complimentary snacks and beverages, passengers are well taken care of during their journey.

Loyalty Program: United Airlines' loyalty program, MileagePlus, is a great way for frequent flyers to earn rewards and enjoy exclusive benefits. The program offers various tiers, allowing members to unlock additional perks as they accumulate miles.

Safety and Security: United Airlines prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regularly maintains its aircraft to ensure a safe travel experience.

Destinations and Routes: United Airlines has an extensive network of destinations and routes, providing passengers with a wide range of options for their travel needs. Whether it's domestic or international travel, United Airlines has you covered.

Pricing and Value: United Airlines offers competitive pricing and good value for money. The fares are reasonable, considering the quality of service and amenities provided.

Accessibility and Special Assistance: United Airlines is committed to providing accessibility and special assistance to passengers with disabilities or special needs. The airline offers various services and accommodations to ensure a comfortable and inclusive travel experience for all.

Corporate Social Responsibility: United Airlines demonstrates a strong commitment to corporate social responsibility. The airline actively engages in initiatives that promote sustainability, community development, and environmental conservation.

Complaints and Resolutions: United Airlines handles complaints and resolutions efficiently. The customer service team is responsive and strives to address any issues or concerns raised by passengers in a timely manner.

User Reviews and Ratings: United Airlines receives generally positive reviews and ratings from users. Passengers appreciate the airline's reliable service, comfortable flights, and attentive staff.

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Contact United Airlines customer service

Phone numbers

131 777 800 04 415 492 More phone numbers

Website

www.united.com

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