Menu
United Airlines
United Airlines Customer Service Phone, Email, Contacts

United Airlines
reviews & complaints

www.united.com
www.united.com

Learn how the rating is calculated

2.0 253 Reviews

United Airlines Complaints Summary

60 Resolved
182 Unresolved
Our verdict: When using services from United Airlines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for United Airlines has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of United Airlines. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

United Airlines reviews & complaints 253

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
10 reviews
Sort by:

Newest United Airlines reviews & complaints

ComplaintsBoard
G
9:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines Stolen ipod

The response to my stolen ipod was that it is not covered under their policy. When I called they said I could always try taking them to court. The specifics below:

On June 20, 2009 I arrived at the airport in Los Cabos to take Continental flight 1453 to Houston. When I arrived at the Continental check in desk, the agent asked to check my bags. I set my 2 bags on the table and the agent inspected the bags, zipped them back up and then handed them to another agent who was standing behind her. The agent took my bags and walked me to the check in kiosk. While I was using the kiosk the agent took both bags behind the counter and put both of my bags on the conveyor belt to be loaded on the plane and told me that there would be a $25 charge for the second bag. I quickly told him that the small bag was a carryon and that I did not want it loaded on the plane. The agent said that because it had already been inspected that it could not be carried on. I then told him that if I could not carryon the bag that I would need to get several items out of the bag. The agent told me that because the bag had already been inspected and now behind the counter that I could not remove or add any items. I tried to explain to him that there must be a misunderstanding and that I was ok if the bag could not be carried on but that I really needed to remove several valuable items. He apologized for the confusion but said that there was nothing he could do once the bag was inspected and now behind the counter.
When I arrived in Houston I immediately inspected the bag after removing it from the baggage claim carrousel and discovered that my iPod touch was missing.

I would have never packed any valuable items in luggage that was not a carryon. I had no choice in this matter and was not allowed any opportunity to remove any valuable items. There was obviously a big misunderstanding between myself and the Continental agent in Los Cabos.

Read full review of United Airlines and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Jikari
Jikari
Lexington, US
Jul 07, 2009 10:00 am EDT

Fill out this form: http://www.continental.com/web/en-US/content/travel/baggage/lost-onboard2.aspx

ComplaintsBoard
A
3:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines Baggage Handling

When my flight got rerouted due to the United Airlines computer problem at O'Haire Airport on July 2, 2009. I was told my checked bag would arrive the next day from Newark, NJ to Honolulu, HI. When I got to Honolulu, I immediately filed a delayed baggage claim and was told the bag would be delivered to my residence somewhere between 12:30 p.m. and 4:30 p.m.

This is where the serious problems start. The customer service rep screwed up and keyed my telephone number incorrectly into the system as the number on the internet baggage status report did not match the number written on my claim form. To make matters worse, the reps on the 1-800 service line had no clue as to where by bags were and failed to rectify the situation as they continuously provided me with false updated status reports by guaranteeing the bag would arrive within specified times. I had to contact these ineffectual service reps four times to explain to them the number posted on their system was incorrect and did not match the number written on my claim form.

To make matters worse, United in Honolulu uses an unspecified third party delivery service. Initially, the delivery service, lacking any form of common sense, contacted me at the incorrectly posted number and after there was no answer (according to them), did not even bother to stop by my residence, which is within ten minutes of the airport, and abruptly concluded no one was home at the time. After waiting five hours and well past the delivery time frame, I drove back to the airport to speak to the delayed baggage reps in person since they do not have any direct contact information via telephone or internet. They informed me the bags would not be sent out again until 6:30 p.m.

Finally, after waiting nearly 8 hours, the bags arrived at 8:00 p.m. The delivery woman was extremely unprofessional and had the most difficult time in following simple instructions. First of all, she decided to park her vehicle on the road, outside the fully accessible lane to my residence. When I met her at the entrance to the driveway, she had the bags out and decided to have me wheel the bags 200 ft from that road to my door. I instructed her to put the bags back into the van and drive them to my door. Without any regard to the condition of the bags, she damaged the retractable handle on my suitcase as she threw the bag back into the van without pushing the handle back in to its resting position. The bag handle is now permanently stuck in the upright position and does not work thanks to delivery woman.

For a second time on the same day, I had to drive to the airport and promptly filed a complaint at the United baggage handling counter. The customer service manager, who initially offered an unacceptable method of reimbursement, only agreed to other forms of compensation after a half an hour of debate.

The only fortunate aspect of this farce is I had access to convenient transportation to and from the airport in via my personal auto. For those of you who decide to visit Hawaii, be wary about using United Airlines as they have incompetent and uncooperative employees at their national information line as well as at the Honolulu International Airport. Furthermore, United contracts a delivery service in Honolulu, run by local yokels, who lack any intelligence whatsoever, to handle your delayed bags while destroying them in the process. Welcome to paradise folks, enjoy your visit after a ridiculous price to pay.

Read full review of United Airlines and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
gschuetze
Lincoln City, US
Jan 04, 2014 7:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We flew from Kansas City, MO to Portland, OR via DIA. One of bags never reached Portland, After numerous calls we still don't really know where our bag is and nobody from United cares. I have talked to multiple people, been laughed at and not helped at all. We have been told to give it a week to 10 days, and so far we are on day 4. Nobody has offered us anything. When my husband offered to fly to Denver to get our bag, the offer was refused. I have never worked with such an incompetent company. . I thought about starting a blog of the missing bag, but that would put even more hours of my time. If United was paying for the hours of time we have put in to having our bags returned we could take another vacation.

ComplaintsBoard
N
10:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines ruined baggage, awful customer service

June 23, 2009

Glenn Tilton
Chairman and CEO
United Airlines
77 West Wacker Dr.
Chicago, Ill 60601

Dear Mr. Tilton:

I am writing you because I have tried at least a dozen times to find some one at your company to assist me, all to no avail. I have had the worst customer relations experience of my entire life dealing with your organization. Let me quickly relay the facts:

· On May 17, 2009, I took flights 137 and 705.
· On May 17th, you lost my baggage and I filed a report: number M45341
· On May 17th (late that night) you delivered my bag to my home.
· It was left, if a large plastic bag, on my porch. The suitcase was completely destroyed. The contents were heavily soiled and several were damaged beyond repair.
· Your baggage staff had attempted to shove the contents back in and “tape” the bag closed.
· The next day I spoke with Chana Marfil and Rishi of your baggage claim staff.
· They informed me I needed to go to the airport to report the damage, so I went to San Jose Airport that afternoon.
(They told me it didn't matter if I went to SFO or San Jose, so I chose San Jose because it is a little closer to my house).
I arrived at San Jose airport, went wandering through the baggage area to the office, which was closed and locked with the lights off (this was about 3 pm in the afternoon).
· At San Jose Airport, the representative at the check in counter told me it would be months, if ever, before I got any assistance from baggage and my best course of action was to take a $300 travel voucher and her condolences.
· She also told me I could submit receipts for the damaged items to Passenger Refunds-WHQAK at fax # [protected].
· I submitted my information, which included receipts for the damaged items (silk blouses) and drycleaning, the very next day.
· That was over a month ago and I have heard nothing from United.
· I called today and was informed your Customer Service line has been disconnected and I should write or email customer service.
· I emailed customer service on June 10;“Customer Service” emailed me back and told me they had forwarded my problem to the Chicago baggage department. (Sheri Valleri, Customer Relations
Ref #: 8704407C)
I called Chicago baggage department today. They told me they could not help me and I needed to contact baggage at San Francisco. (back to square one).

I work in customer service myself, albeit for a much smaller organization and I would be fired immediately if I offered service that was half as bad as the service provided by United.

I believe your company’s customer service is indicative of this day and age when large companies think they can get the ordinary customer to “just go away” if they make the system complicated enough to navigate. I have spoken with ABC 7 On Your Side, a Consumer Affairs Show about my situation. I am also copying my Congresswoman Zoe Lofgren, because I believe our federal representatives have the right to know that your organization (which they regulate) treats consumers so poorly.

I would greatly appreciate your assistance.

Sincerely,

Nicole

Read full review of United Airlines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
2:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines unable to get home for an emergency

i was unable to get home for a family emergency, us airways told me i had to pay an additional $180.00 to get home to my daughter who was in need of a hospital immedietley. So the airline would rather send a plane off the ground with empty seats than put a customer who already paid to go home 2 days later on it to get to her daughter who needed her . I will NEVER fly us airways EVER again and i advise that you dont either, they dont seem to care . I m also not stopping here i will get to the highest person at us airways and make sure this dosnt happen to anyone else again.

Read full review of United Airlines and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Dan z
Davis, US
Jun 25, 2009 3:44 pm EDT

if it was that important to you, you would have paid the $180.00

D
D
DemandLogic
07417, US
Jun 25, 2009 2:19 pm EDT

I'm sure you had plenty of other airlines lining up to give you a free ticket home when big mean USAIR refused to.

People make emergency flights all the time, and they still have to pay.. what makes you so special?

ComplaintsBoard
T
1:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines failure to deliver

I was booked on a flight out of Cheyenne, Wy to Rochester, Ny fri. 19, 2017. flight was scheduled to depart at 7:07 a.m. cost $325.00
The plane would not not pass inspection several times. We did not leave cheyenne until 11:30 a.m.
I missed all my connecting flights due to this . When I finally reached Chicago the weather cancelled all flights. I wasn't schedled to leave Chicago until 10:00 p.m. the next day!
I rented a car which cost me an additional $500.00.
I am a business man and my time is valuable.
I did not fly from chicago, Ill to Rochester, ny. and i would like a refund for that portion of the flight.

Read full review of United Airlines and 41 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
41 comments
Add a comment
G
G
Gyue
, US
Feb 25, 2010 3:11 pm EST

I am sending this in hopes that this will not happen to any one else. My son was booked on a flight leaving Seattle Friday May 8 th at 4 something PM to fly into Chicago. He arrived at the airport 30 miniutes before the flight was to leave. He is in the military stationed at Fort Lewis. He was coming home for 72 hours to see his family wife, one year old son, mother and brothers. This would be the last time as he is leaving for Afghanistan. When he got to the air port he was told he was too late and could not get on the plane. He was told he could not be guarenteed a flight until sometime the next day. He talked to a couple of people that would not help him. Finally he talked to someone that got him a flight out at 11:00PM that night. He got his boarding pass for that flight and went and to wait. He was seated in the secured area and watched his flight that he had paid $402.00 take off with out him. He got on the plane and was waiting to take off when the announcement was made that the flight was being held so someone could board that was late. I am the mother of that man. He spent the night in the Chicago airport and we met the plane 10 hours after the original time we were suppost to meet him. My son is an American Soldier. He will not see his wife and son for nearly a year. If you could hold the plane for someone who was late, why could you not let my son who was there 30 minutes before the plane left get on. Your airline stole 10 precious hours from us and you can not give them back. My son explained all of this to the first two people and they could care less.

J
J
Jara P.
, US
Dec 27, 2011 5:09 pm EST

I must agree with the woman who had her luggage "absconded" by United. I have had the same experience ON CHRISTMAS EVE!. I have been given the runaround by 4 different customer service reps---none of whom would speak understandable English-----and given different stories. I am still without my baggage and still do not have a telephone number or contact person to tell. They sure make it impossible to trace these complaints to a responsible person, do they? I am a Premiere flier, flying thousand of miles each year. I have preferred United over other airlines up to this point. NEVER AGAIN! I am furious! And I still don't have my bags or my Christmas presents.

Pay me for my time, trouble, and loss of confidence in my "choice" airline and FIND MY SUITCASES! United, you suck! And get customer service reps who speak English!

M
M
Mickey
, US
Jan 31, 2009 10:41 am EST

We are in the process of trying to change the date of one leg or our travel from Providence to California. This was booked through Travelocity which adds a whole new layer of difficulty. The basic rebooking fees are now something like $180 from the airlines and $30 from Travelocity. When you get this high, it is in the range of being cheaper and easier to get a new one-way ticket to replace one leg of your trip.

Dealing with Travelocity is difficult for this as you are talking to clerks in India that don't understand the complexities and have difficulty doing this. It takes so long to do this that the airfares will tend to change before the transaction can be completed.

In addition to this, the airlines claim that buying a new ticket for one leg is not legal and they will charge you for not using the unused portion, or cancel the return trip if you don't use the first flight (by buying a new cheaper ticket). I can understand that there can be last minute issues with reselling a ticket, but we are trying to do this more than 2 months in advance. Also, I am willing to tell the airline that I will not use one leg of a ticket well in advance. There should at least be limiting laws that, if I can buy a cheaper ticket than they charge for rebooking, I should be free to do so (provided I tell them what parts of the flight I still intend to use). There should be limiting fees for rebooking, say $100 max for the airline and $30 for the Travel service if you are changing your flight more than a month in advance. The airlines are trying to extort high fees once they have you locked into a flight!

A
A
abdhdaud
, US
Sep 27, 2011 3:55 pm EDT

I booked round trip flight (UA 0334) from Minneapolis, MN to Chicago, IL for my family. However, my wife decided to stay home with our 15-month baby instead of taking chances with airport delays due to expected snow storms in Midwest region. I called the Customer Service line and requested that the ticket of my wife be canceled. I was told that if I cancel one both of the tickets would be canceled. Then I told the persona that I do not want cancel my ticket but only that of my wife. He said he could cancel the tickets and then put me to a flight that was leaving one hour after my original flight. Moreover, I inquired about what would happen to my returned flight on Sunday. He assured me that since there were seats available in that flight; he would rebook me the same flight. I said OK. He asked me about my credit card information. As soon as I gave the credit card information, he hung up the phone. I received an email from United Airlines confirming the cancellation of the previous ticket (Confirmation no: S6MHW8). I waited the next email for my new reservation. It never came. I contacted the customer service center again. They told me: there was reservations for me and worse there were no seats available in other flights for the day. I asked them how they could cancel my ticket without securing me first for another reservation. They ridiculed me. Because of their accent, I asked them where they were located. They said in New Delhi, India! I requested to talk to a manager but they would not do. I was and still very frustrated with United Airlines. I had to cancel my hotel reservation with penalty because there were no other flights from any other Airline for such a short notice.

By outsourcing customer service to New Delhi, India, United Airlines may save some money but I assure you that the customer satisfaction is going to go downhill. Instead of hiring customer service professionals with traditional American courtesy, United Airlines decided to do on the cheap---outsourcing customer service to untrained, rude, less paid, Third World employees! Is this worth the price? I am a very, very unsatisfied customer. United Airlines ruined my holiday! Customers: stay away from United Airlines. I normally fly with Northwest/Delta but this time I made a huge mistake and I paid a very heavy price.

Shame on United!

S
S
smurman
, US
Feb 28, 2011 12:27 pm EST

The below letter I sent to United tells it all:

After planning a last family vacation before our children go their different ways and because it was our last family vacation we spared no expense to make it perfect by taking care to have all expenses handled ahead of time. Our trip started out at 4:30 AM August 1, 2017 at the Arcata/Eureka airport being told by YOUR agent our flight was cancelled. This meant that we would miss our connection flight in San Francisco to Seattle where we were to board a ship for our cruise.

I explained this to your agent and asked him to please check for other flights from Redding, Crescent City, San Francisco and Sacramento. He said there was no available seating on any flight to Seattle in time for our cruise. I asked him if he checked other airlines and he said he would only check United, if we wanted to know availability of other airlines we would have to go ask them ourselves and basically blew us off. Again I told him of the cost of our vacation and begged him for help he said “I feel your pain, next” and gestured to the people behind us. I asked when he knew the flight was cancelled and he said it was the night before when it didn’t come in because of the fog. I asked why we were not called the night before and he said it was because we didn’t book with United directly and went through an agent. What that has to do with the quality of service a customer receives I don’t know.

What I know is: He refused to help us find a flight, was basically rude and didn’t give a care what happened to us or how much money we would lose. I understand an act of God in causing the cancelation but I do not understand why we were not called at the time the cancelation occurred.

Had we been called the night before we would have had enough time to make other arrangements to get to our connecting flight in San Francisco.

We did find another flight on line leaving out of Sacramento on Alaskan Air. After driving 51/2 hours and 310 miles we got there in time to have United issue vouchers for our flight and switch to Alaskan Air. Alaskan Air could only book one of our party because United only switched one ticket not all four. It took Alaskan Air over 45 minutes to get the switch done over the phone; again we almost missed our flight because United screwed up. We barely made our cruise; we were the last ones on board.

Now, we had a vehicle left in Sacramento so one return ticket had to be switched so we could pick up our car. I called your 800 number (another expense because YOUR agent didn’t call us when the flight was cancelled) the United agent said it would cost us $150.00 to switch the ticket plus an additional charge of $77.00 for the extra distance of which I don’t know what math he was using because when I measure Eureka from San Francisco and Sacramento from San Francisco, Eureka is definitely a greater distance. At this point I’m very angry and ask for a supervisor and I get passed on to a person who says he will wave the $150.00 but he can do nothing about the $77.00 charge. I asked to speak to his supervisor and he said he didn’t have one, again I believe I was lied to. I told him how angry I was and wanted to speak to someone else; he said there was nobody else. Because I felt I was left no choice I took the switch and the additional charge of $77.00. The departure of the flight time was too close to the time we would be arriving in port and the cruise line said the flight would probably be missed.

The next day when we were in port I called my agent (another expensive roaming cell phone charge because YOUR agent didn’t make a phone call when our flight was canceled) and explained to her what was happening and she was speechless as to how crappy we had been treated by United. She found us a direct flight out of Seattle at less money, again on Alaskan Air at an acceptable time so the ticket was switched.

I spent 3 days of our cruise under a large amount of stress, multiple cell phone calls with high dollar roaming charges straightening out a mess that was created because YOUR agent didn’t make a call at the time our flight was canceled.

I am still so angry that when I think about it I can feel my blood pressure rise. I will tell my story to anybody that will listen, my children will post on their Facebook pages the tale with a message to pass it along, I will tell all my friends and will encourage all who read my story to boycott United.

For information only: My husband and I are in our mid 50’s and are looking to travel a lot as we look toward retirement, we will not be using United, my son is in the Army and daughter will soon be in the Army, we fly them home whenever they get leave time. We won’t be using United. My youngest daughter is in college in Chicago, we fly her home at least 3 times a year. We won’t be using United. As a matter of fact we won’t ever use United again. I will drive 51/2 hours to Sacramento every time if I have to or take alternative transportation. United will not get one more penny from me or my family again. I will not support a company that treats its customers so badly with no conscience. I have never encountered so many uncaring people in my life from one company. I will be sure to let the stock holders know.

S
S
srugrad89
,
Aug 06, 2008 1:25 pm EDT

Flight from Chicago to Regan National - last flight of the night - landed went to dig out my cell phone. Gone. It was in my bag when I got on the airplane - I know this because I turned it off while sitting in my seat. 3 minutes after I left the plane there is not a United personnel ANYWHERE. My phone fell out of my bag - it had to be on the plane! I went to lost luggage 1 hour later - still no response from the "cleaning" crew of the plane. Filed a complaint - left messages, called 3 times the morning after (EARLY) still nothing.

Enjoy your new phone - I told Verizon it was stolen so when you try to activate it - they will know. Thanks for nothing, United Customer "Service".

A
A
alex_e
West Va, CA
Jan 04, 2011 6:33 am EST

United Airlines booked me and my family on an Air Canada flight (off LAX) after they told me my flight was cancelled from Santa Ana airport the day before (literary 4 hrs before the flight) and they forgot to mention that they actually overbooked us on that flight and did NOTHING in the process to help me and my family get to our destination!
After following up with UA - while waiting in line and hoping passengers change their mind last minute so that we can get back home - the UA agent told me she has NO access on the seating availability and I was completely puzzled and frustrated as to WHY they did book us on Air Canada to start with and WHY they chose to tell me my flight is confirmed, etc.
I'll never ever fly with UA again!

C
C
csnow
Waterville, US
Aug 21, 2009 1:05 am EDT

The airline "zeroed" and canceled the second flight on a round trip ticket I purchased because I apparently did not show up for my first flight when indeed I did and I had a boarding pass to prove it. I ended up calling the 1-800 customer service line to talk to very rude agents in India who denied that I ever boarded the plane. After spending hours on the phone, I had to drive all the way to the airport to talk to an agent in person who finally admitted that the airline made a mistake. Worst service I have ever experienced and the most rude agents I have ever talked to in my life.

A
A
AHD
, US
Dec 21, 2010 8:44 pm EST

United Airlines owes us money for the difference in ticket prices. We had confirmed First Class seats from San Francisco to Philadelphia in July. We were bumped to Economy Plus seats. Since we paid for First Class seats but ended up in Economy Plus, we feel that we are entitled to a partial refund. But we have not received a partial refund of our airfare for the difference of $754. Our travel agent contacted United Airlines, but did not receive any response. I call their Consumer Relations department several times, but was never called back. I sent a Certified Letter with all the information and copies of the boarding passes. Again, no response. Our calls and letter have gone unanswered. We have sent them copies of our original boarding passes and the ones given to us at the gate. They don't have the common courtesy to respond. We are very angry about the situation. We are now contacting the news media for help.

M
M
Melanie
,
Jul 20, 2006 12:00 am EDT

I was kind enough to bump off a flight that United Airlines had overbooked. I sat in the airport quite a few hours waiting for the next flight. I have not used my voucher yet and now we have an emergency where I need to use it. When I agreed to be bumped I did not know about the ticket until after I bumped for them or the 14 days waiting period to use this voucher. Now United is telling me that they can not make an exception! Oh, but I can buy an emergency ticket for under $500.00. I don't think that they will ever have to worry. I will never fly this airline again. I work for a company which employees 4,000 employees which we have used United Airlines as our main airline (after I talked them into it because they had better connections than Delta). Well Delta here we come again! I have called the reservation line [protected]) they said they could not reserve a seat for 14 days, they transferred me (after putting me on hold and disconnecting me 3 times) to customer relations [protected]). Customer relations then told me that the reservations line could make an exception. When calling reservations back again and informing them of this they would not budge. Well no wonder airlines are going broke. With this kind of service who wants to use them? What ever happened to the old saying 'One kind deed deserves another?' I think it went out the window with all the jobs of the American People.

ComplaintsBoard
J
4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United Airlines United Air care bogus charges

I cancelled prior to service since I felt their extra charges were bogus. I was approved by GE and cancelled the account too. All cancellations were done within 24 hours. Now I receive a letter from a collection agency representing United Air Care for services.
Beware of United Air Care. Use Twitter, Facebook, etc. to warn people about this company!

Read full review of United Airlines and 1 comment
Hide full review
1 comment
Add a comment
M
M
meetshems
Ladera Ranch, US
May 24, 2011 11:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I know this is terrible. I am almost in same situation but I have had the appointment on. The service and attitude changed completely, when we decided to just do the basic cleaning of our A/C ducts of our Condo. Refer to my latest posting about that experience.

ComplaintsBoard
G
6:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines Trick

’ve been Mileage Plus member since 1991. I tried to book the flight on united.com, AC795, Toronto to LA, Jun 15, 2008. Before I cannot find any information about whether they accept US credit card only. After I provided my credit card number, the next page showed my credit card is not accepted. Nothing else came out after this page. No contact information, confirmation number, or email. Nothing at all. I thought the purchase cannot go through. So I turned to book on aircanada.com and received confirmation number and email.

About a week later, someone called regarding issuing ticket of the Air Canada, Toronto to LA flight. I was only asked my billing address. I seemed to hear “United”. I was too sleepy to realize something weird.

Few days later, Air Canada called I also have other booking on United. I didn’t understand why double booking since I didn’t actually book the ticket with United. Even the only call didn’t mention double booking.

So I called United. I talked to a staff and a supervisor with long long hold totally around 30 minutes. They insisted I cannot have refund after ticket issued. My credit card wasn’t accepted when online. Now they charged my credit card, issued ticket without any notice. Moreover, no refund. They blamed me not returning their calls; they called me several times with messages. But the truth is I didn’t receive those calls. I don’t even have answering machine with my phone. They didn’t listen to me.

Although they said they can give me credit, better than nothing, I feel I was tricked by united.com. They don’t care about their customers. They only care about money. I just want to warn every non-US credit card holder must be very careful with united.com.

Read full review of United Airlines and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lamidosse
, US
Jan 07, 2013 11:08 am EST

Not only do they charge you a $150 change fee to change your ticket they charge a $150 change fee for each direction to refund your miles you used for seat upgrades. lame policy that I'm sure is hidden somewhere deep on the 25th page of the rules but that's BS.

ComplaintsBoard
T
6:05 am EDT

United Airlines theft from gate checked baggage

I had a carry on luggage and as I went through the gate and before boarding the plane, I was railroaded by a Continental worker and he demanded that I check my bag. Mind you, my bag was of legal size. I originally had refused to give him my bag but he threathened me and I gave in fearing that I be arrested. Just the day before I had read about several thefts occurring at Continental terminals in Newark and I was afraid the same was going to happen. Sure enough I arrive at Santo Domingo and my 2 cameras and lenses were gone. I reported the incident right there at the airport. To date I have not heard from Continental and I'm afraid that I lost my possessions forever.
Once you get in at the airport a person looses all his rights and you become a slave to whoever wears an airline/airport identity badge. Furthermore these companies take no responsibility for their employee actions.

Read full review of United Airlines
Hide full review
ComplaintsBoard
R
11:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines late departure,missed con. flight

I am trying to get a delay letter on Flight #co1077 out of Phila Int. onMar 29 to Houston Tex.with a connecting flight to Wichita, that flight left at910, my flight arrived at 1030, arrived Wichita the next day 12 hours latter, had to get taxi to hotel, taxi and dinner and rent a car the next day because I missed my ride the night before, I hope I am on the right track after 3 hours of phone calls and bad info.
Thank you Capt Richard Price
Us Army Intell. [protected]@yahoo.com

Read full review of United Airlines and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
gerry s
Houston, US
Feb 06, 2010 10:46 am EST

I was on Continental Express Flight No. 2233 - Houston to Leon, Mexico, on Feb. 3, 2010. Upon landing, the plane hit the ground with a terrifying thud which shook all passangers emotionally and physically. No explanations, no information, no apologies were offered. It almost felt like the plane landed on its belly. I am wondering how qualified the pilot is? I think we were all very lucky.

G
G
gerry s
Houston, US
Feb 06, 2010 10:44 am EST

I was on Continental Express 2233 on Feb. 3, 2010, Houston to Leon, Mexico. Upon landing, the plane hit the ground with a tremendous and terrifying thud and noise. It almost seemed that the plane landed on its belly. Everyone was badly shaken, emotionally and physically. No explanations, no information, no apologies from anyone

ComplaintsBoard
S
10:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

United Airlines inconsiderate Flight Attendant

++ i can't complain about the customer but i can about the worker associated with the incident.. right?++
UAL has inconsiderate and rude FLIGHT ATTENDANT.
my family and i flew back to CA from NY after Christmas.
when the airplane is taking off or landing, it is common courtesy for people to put their chair up straight.
this one traveler sitting in front of me had no common sense or manners whatsoever. he didn't even budge or even thought of putting it up. so i timidly and politely requested the flight attendant to ask the man to put the chair in straight form. when asked to put it up by the flight attendant, he just replied "this chair is broken" without even trying to put it up. HOWEVER, the chair wasn't even broken when i came in to seat myself on board. so i said " i don't think so..." over to him and her...

The inconsiderate flight attendant just looked at me carelessly, shrugged her shoulders and left.

so think about it. the ENTIRE TIME, the man just had his chair bent back ALL THE WAY. with little space in front of me, i couldn't even move my legs, or even yet breathe due to clusterphobia. I had some reading to do so i pulled down the desk and he turned around yelling at me to stop shaking his chair.

seriously guys, at that moment, i felt like he was about to punch me or something. i didn't even do ANYTHING but to use up my space that i paid for.

it's understandable to have discomfort because it was an economy class. but that thoughtless man should have bought a business or first class ticket if he wanted so much space.

anyway, i am complaining because i felt like she believed HIM (who was a white man) more than she did me (obvious not white). we are equally both customers who paid exact amount to ride the plane. i wasn't asking for anything MORE. i was just trying to get what i had paid for.

during the flight time, i am ok with bending the chair back. because that's what it was created for. however, from t=0 sec to arrival time to the gate, neither the man nor the flight attendant even TRIED to accomodate my needs.

i guess, me dogging the man scared him. so he left as soon as he could when we arrived at LAX. so I tried putting his chair back up to the upright position because i couldn't get out due to the limited space, the chair moved back to its position JUST FINE!

this just angered me more.

hopefully... this entry can spark some flight attendant's heart to have more compassion and care to every traveler, not just to whom he/she deems more legitamate.

Read full review of United Airlines and 2 comments
Hide full review
2 comments
Add a comment
U
U
UA - 1K
Chicago, US
Sep 03, 2009 12:48 pm EDT

IT is more attrocious to have you try to make this a "race" issue (white / not white) than the actions of the crew!

F
F
felany phan
Aurora, US
Aug 05, 2009 4:09 pm EDT

happens to me with United Airlines customer service in LAX, they are polite to the white people, but very rude to me (not white)! unbelievable..sad sad world

ComplaintsBoard
S
2:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines air duct cleaning

I second the notion that others have expressed...39 dollar coupon equals over 500 in charges...ridiculous. Don't use them...its' a big scam

Read full review of United Airlines and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
touch of class
Los Angeles, US
Nov 08, 2010 9:40 pm EST

This is a great service! Most of the complaints on this board are probably
from the competition and are false complaints! This is truly a good service and very affordable. I have tried this company and was so pleased with the work that was done, i recommended them to my neighbors and some of my family and friends!

K
K
kittycat0359
Los Angeles, US
Nov 07, 2010 2:42 pm EST

After reading some complaints about "United Air Care" I decided to give them a try anyway because you can't always depend on what people say on the web. I set an appointment to have my air ducts cleaned back in October of 2010. The technician was kind, and they were exceptionally careful when moving my furniture around my house to do their thing. I was taking notes mentally. After they were through, I was called to their attention because they wanted to point out some necessary extra work that was needed and to my surprise, they actually told me exactly what they would do and how much it would cost me. I accepted and they did a very thorough job! I knew it all the time that you can't always believe what is said on the internet, some people just want to get things done for free and the world just doesn't work that way, you get what you pay for and this company actually gave me my money's worth! I would and have recommended this company to quite a few of my friends and they have had the same pleasant experience with them.

V
V
veryveryhappy
Woodland Hills, US
Oct 08, 2010 1:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

this stuff is all ridiculous. i had a coupon for $39.99 to come and have my air ducts cleaned. the nice technician and his helpers came with their machines to clean everything and they showed me the inside of my ducts. at that point i decided to have a service done for 129.99 without a coupon. they called it something brush. they offered (not pressure sold) me an air filter which actually after doing some research while they were cleaning my ducts i found out is a great filter. i purchased it and they left me happy and satisfied.

i recommended this service to my family and friends and automatically had it conducted at my parents home because they are elderly and more susceptible to respiratory illnesses.

5 star service in my opinion.

J
J
joycem
Union, US
Apr 12, 2009 11:52 am EDT

I, too, had a $7.95 coupon - was charged into the thousands, PLUS they damaged my rug & carpet cleaner (they used it as a VACUUM, sucking up metal shavings into it). I was offered, after TWO months, a $50.00 credit for $375.00 worth of damages.

ComplaintsBoard
Q
3:07 pm EST

United Airlines Violation of ADA/failure to accommodate medical requirements

I suffered a significant injury (I was hit by a cab, my foot being run over) while traveling on 11/12/08. I was given clearance to travel by air the next day (11/13) provided that I was able to ice my injury by using a cryo cuff boot and elevate the foot. The orthopedic physician emphasized the potential for permanent injury if this condition was not met, due to the acuteness of the injury, and the impact that cabin pressure could have. My seats for both legs of my flight (flight 2592 from Indianapolis to Cleveland and flight 5844 from Cleveland to Providence) were seat 1A.

On the first leg of my flight, the entire flight crew was sympathetic to my needs and provided assistance. I was allowed to keep my cryo cuff boot and cooler with me during the flight and allowed to elevate my foot.

When I was wheeled to the plane in Cleveland (the same type of airplane), I explained my needs to the flight attendant. She informed me that it was against Federal regulations to keep any item in front of me during the flight and that she would have to move me. I informed her that I needed to keep the medical device with me, but she still refused and moved me to row 6. However, she walked away when I did not give her the device. She told me that there was a “Fed” on the plane and she had to follow the rules. I told her I did not care who was on the plane, my medical needs should be met. She again refused and I felt strongly that if I had continued to pursue my request that she would have had me removed from the plane.

During the flight, I experienced severe pain, since the leg could not be properly elevated. Since I also gained a seatmate after she moved me, I was also kicked in the ankle 2 or 3 times. I noted an increase in my respiration as my pain level increased.

At the end of the flight, the attendant never informed me that a wheelchair was being brought to assist me. I moved out of the seat in order to allow the seatmate to leave. The attendant never approached me to indicate that she would help retrieve my belongings until I started to get them myself. I looked at her and said “are you kidding me?” at which point she approached me and said, “I have no idea what I’ve done to cause you to be angry with me ma’am”. I told her that angry was not the word that I would use, that she had caused me unnecessary pain and distress. I reminded her that the flight crew on the first leg of my trip had accommodated me. By moving me, she had only insured that I would be unable to elevate my foot, which was a condition on my approval to travel and that she had potentially increased my risk for permanent damage. I was in serious pain, almost as bad as what I experienced immediately after the injury occurred. This could have been mitigated if the attendant had met my request for accommodation. Her response was that she was sorry that the other crew had, “not done their job” and that she could show me the Federal regulations that prohibited her from allowing me to elevate my foot in the first row. This was a different excuse from what she gave me in Cleveland where she told me she was moving me because I could not have an item that was not stored in front of me during flight.

Regardless whether or not this Federal regulation exists, it was superceded by the American with Disabilities Act (ADA) which clearly indicates that reasonable accommodations be made to ensure my health and welfare. This flight attendant’s refusal to even hear my reasons, let alone review the documents that I had with the accommodations listed cannot go without reprimand. This individual was rude, unsympathetic and downright nasty.

I contacted 1-800-WECARE2 to lodge my complaint. "Miss Cunningham" filed my complaint and indicated that it would be "handled internally". That sounds to me like code for "this is going straight into the garbage". I have a case number and told her that I would be pursuing this at the corporate level since it was apparent that this flight attendant needed retraining in what the ADA was and what the definition of "reasonable accommodations" would be.

Read full review of United Airlines and 8 comments
Hide full review
8 comments
Add a comment
M
M
Malik
, US
Aug 22, 2010 1:47 pm EDT

Bought tickets for a wedding and the wedding got canceled.Unemployed and will not give me a refund even though I explained the situation to them and they have 2 months to re-sell the tickets they told so sorry we can not help you. Then you should change you phone number to 1-800 we couldn't care less about you .We have your money and we are keeping it. Never fly Continental airlines again in my life. Buyer be ware.

M
M
MABARK
Oswego, US
Mar 19, 2010 11:47 am EDT

I am trying to get documentation to prove our flight was cancelled on March 14th 2010 out of Newark, NJ for the insurance company.
I'm not even sure if this is the right sight for this request, been getting the run around for 2 days and several phone calls. This is the sight the customer rep. gave me from Continental.

S
S
shark1234
Clearwater, US
Aug 20, 2009 11:54 am EDT

i just went on a flight i saw a 15 dollor charge on my card whan i called to ask about this the men was very rude and hung up on me i did not get his neme he said he was a superviser m and my mother-father fly alot from fl to nj both back and forth here are our frequent flyer nubbers hj839038-ab16167-sg540541 if this is the way i will be treated when calling i will find another airline to fly thank you leslie desouza

F
F
followup
Andover, US
Mar 08, 2012 8:37 pm EST

By way of follow up, the FCC did indicate the rules were broken and the attendant should have accommodated the request.

C
C
craigdababe
Glasgow, GB
Jul 26, 2011 6:51 pm EDT

neither am afraid!Think theyre more in your age range!

L
L
lilvixen69
Sometown, CA
Sep 29, 2009 3:23 pm EDT

REASONABLE accomodations...not breaking a federal law (if said federal law does indeed exist)

G
G
guest
Hartford, US
May 05, 2009 11:53 am EDT

Hey craidababe...you must work for Continental or perhaps have the misfortune to be married to the flight attendant in question

C
C
craigdababe
Glasgow, GB
May 04, 2009 4:14 pm EDT

compo seeking [censored]..

ComplaintsBoard
J
1:43 pm EDT

United Airlines unfinished work and hard-sell tactics

n response to a $79 coupon from Valu-Pak, I scheduled air-duct cleaning from my 3bd rental home on a Friday afternoon, 9/5/08. The sales rep, "Shawn", showed up with a non-English
speaking Mexican guy (who did all "the work" while Shawn was busy trying to sell me on $100's of dollars worth of extra product) They had a very impressive vacuum machine with them and Shawn explained that it exerts " 5 tons of negative ion pressure". Shawn told me that he only needed one duct vent open to hook the machine up to--that the machine was powerful enough to suck all of the dust and debri out of the entire system from the one vent.
Not far into the work set up, Shawn told showed me where there was a duct in my attic that had been improperly sealed with duct tape (by my landlord, most likely). I climbed up the ladder and looked into the attic as he explained to me what he was talking about. Shawn highly recommended that this duct be sealed properly with flexible, metallic tape. He offered to tape this duct properly for me as a courtesy, "no extra charge." I would think that this little taping procedure would be a standard part of cleaning the air ducts properly, but he acted as if he were doing me a big favor. After all, how can you suck all the air and debri out if there are leaks in the system?
As his worker was vacuuming the ducts, Shawn suggested that I stay outside. He came outside on the patio with me for most of the time trying to sell me on a new Electrostic Gold filter $181.00) and a UV Light Cleanser ($650.00). I told Shawn right up front that I was in financial hardship and although I agreed that these products made good sense, it was not a good time for me to invest in them at this time. He continued to hard-sell "pressure" me, albeit in a very friendly way, to purchase these extra products, offering to break the cost of the UV Light Cleaser into three monthly payments and to give me a slight discount on the cost. After listening to his enthusiastic convincing and reading the brochures he gave me, I gave in, and agree to purchase the filter and UV unit if I could pay in three monthly installments. I assumed they would invoice me for these installments, as most companies do.
At the end of their work, as Shawn was writing up the invoice, I noticed that he had not filled out the section that outlines my three monthly payments for the UV unit. I asked him to fill it in before I signed. As he did so, he stated that he needed me to write three checks, up front, (two of them could be post-dated). I balked at this and told him that I would write a check for the duct cleaning, air filter and 1/3 of the UV cleanser and asked that they invoice me for the other two payments. He insisted that he was "not allowed" to accept my payment any other way--that he must have the checks up front and that he "promised" the post-dated checks would not be cashed sooner than the date indicated on the check. Of course, I knew that legally, most banks could easily cash a check upon presentation of it, whether it was post-dated or not. I argued this point with Shawn, but he insisted that his company would not submit the post-dated checks to be cashed until the dates stated they should be cashed. Shawn was very smooth at gaining my "trust" and convincing me to do it his way, plus, the UV unit had already been installed and the ducts had been "cleaned" so I felt pressured to just write the checks, get them out of there and take a "leap of faith" that I would be treated fairly. I had a meeting to get to that night so I could not spend more time belabored these details with him.
When I started to sign the invoice/service agreement, I noticed that I was stating to have "checked and approved the work", but I had not yet done so. When I told Shawn that I did not want to sign the contract until I've checked the work, he told me I could not go in there for at least 15 minutes because they had just done a "smoke check" and it would be dangerous for my health. Even though they had given me a dust mask and we had been walking in and out of the house while they were working, Shawn insisted that I should stay outside until at least 15 minutes after they had left. I told him that I still wanted to check that the ducts had been taped up as he promised and he assured me that they had been. Shawn told me that if I were not satisfied with the service they provided, I could simply call the office and they would come back to correct the situation, but that I should not go into the house for at least another 15 minutes, to protect my health. So I decided to trust his word, wrote him three post-dated checks to pay for the very expensive UV Light Cleanser and signed the contract.
Soon after they left, I had a function to attend so had to leave for the night. The next day, I had a client to work with, so was gone all day. On Sunday, I finally had time to undo all of the vents and climb up to the attic to check United Air Care's work. The Vent he pointed out to me was NOT taped as he promised. Plus, each of the vent covers and some of the openings were filthy with dust and debri. Most likely, the super-duper vacuum unit did not suck all of this out because the ducts had leaks in them.
When I called on Monday to request that Shawn come back out to complete the job satisfactorily, I spoke to the manager, Denny Amar, who was very curt with me. After trying to explain my disatisfaction, amidst him frequently interrupting me, I began to get an even more bitter taste with this company. Since I did not feel I was being listened to, I asked him to please have Shawn call me so we can get him back out here to complete the job and show me where he believes the ducts were taped in the attic. Denny assured me that he would call Shawn as soon as he hung up with me and ask him to call me ASAP that day. I left at 5:30pm that day to attend a business meeting. When I returned at 10:00pm that night, I listened to a voice mail message from Shawn (he called at 6:23pm to tell me that they DID tape the ducts and that I must be confused about where to look in the attic--he did not offer to come out to finish the work or show me where they taped the duct). I then began to look back on the entire service visit with a clear head, and in hindsight, recognized some red flags. Now I'm suspicious, so I began doing some online research on United Air Care and found several consumer complaints written about them. When I called the manager back the next day, 9/8/08, I was told he "was on another line". Reading over their customer "agreement" I realized that they required any complaint to be in writing. So, after much searching for an address to write to (without success), I wrote a complaint through their "contact us" section on the website and then faxed them over a copy of the complaint. My letter informed them that I stopped payment on my checks to them and requested they send someone out to finish the work satisfactorily before I re-cut any checks to them. I also stated that I had second thoughts about purchasing the UV Light Cleanser and requested them to take it back. I explained to them that I had changed my mind on the purchase because I no longer trusted the company and because I was in the midst of financial hardship.
Soon after I faxed over the complaint letter stating that I stopped payment on my checks to United Air Care, Denny, the manager that I'd spoken to on 9/8/08, called me. Instead of working with me to rectify my dissatisfaction with the service provide me on 9/5/08, Denny became defensive and combative with me. He even threatened to "sue me for fraud"--for writing bad checks--and to report me to the credit bureaus, etc.). Although I stated to him several times that I intended to re-cut a check to United Air Care as soon as Shawn came back to finish the work completely, Denny continued to argue with me. Because I knew I was not being listened to or cooperated with, and because I was running late for a client appointment, I told Denny we would need to resolve this later and that I expected a call back from Shawn to come back out and show me where he believes the duct was properly taped up. That conversation was on 9/9/08. I have already vacuumed out all of the debri and dust from the openings of each duct vent and cleaned the vents. I have not yet received a call back or any kind of communication from United Air Care, although Denny had threatened to take me to court. What would YOU do?

Read full review of United Airlines and 33 comments
Hide full review
33 comments
Add a comment
K
K
Kikster
, US
Feb 28, 2011 12:20 pm EST

I and 3 other persons in my family were traveling out of Portland to Burbank via San Francisco in August of 2007 when we arrived to stand in line for baggage check-in, 1 hour prior to flight departure. By the time we arrived at the baggage check in and automated boarding pass dispenser 15 minutes later we were warned that we had missed the flight and would have to check with United Airlines personnel to accomodate us on another flight to get us to our destination. I was informed nothing was available leaving out of Portland for two days! We could try stand by on the next flight out from Portland to San Francisco, but would have to check in our baggage to assure a spot in stand-by. We did not get on, even after checking in with out United Mileage Plus Accounts. Before stand-by was called they were asking for persons to volunteer to give up their seats for the over-booked passengers. It was then I realized all the flights out of Portland had been over-booked for two days.
I was informed at the counter I did not qualify for a refund of the unused fare, even though we were there 1 hour prior to flight departure according to the counter associate. The sign at the beginning of the line state 45 minutes. That was the first contradiction.
After missing the first stand-by and the inablility of United Airlines Representatives to tell us where we stood in the waitlist for the next stand-by 3 hours later we figured we would most likely be bumped for the next two days!
Decided the only way to get home without havig to pay $1200.00 for a chance at another ticket on another airline to get home was to rent a car and drive the long drive from Portland to Burbank Airport where we could pick up our car that was in long-term parking. We all had to be a work meetings the next day and schools.
Upon my return I immediately sent an e-mail to United Airline's Customer Service with all flight information. I received an answer and an attempt to make-good on the contradictory information I was given. They were very sorry and informed that me I would receive a refund for the unused portion of the four airline tickets. I was informed I would see the credit back on the card I had used to pay. I was also given travel vouchers in the amout of $100 per passenger. About two weeks later I contacted the same customer service rep to inform him that I still did not have a refund to my credit card. He replied that I should contact the Refunds Department if I had further questions.
Refunds Department located in India (I asked where they were located) told me that Customer Service did not have the authority to approve refunds...Huh? They told me that I did not qualify for a refund since I missed my flight, even though I was in line one hour prior to departure (second contradiction).
I insisted and then was told I could speak to a real live person (again in India) in the Customer Service department and that I should request expenses for having been forced to rent a car and extra food. I did not even attempt to ask for the one night in the hotel room. I was denied that because I missed my fllight (3rd contradiction).
I do not want a travel voucher because I do not intend to fly United Airlines again, and I will be cancelling my United Airlines Frequent Flyer account for all 5 family members. I sent another e-mail to customer service re-itering my complaint and pasting the previous e-mails I had received. I still have not heard back and it has been over one month!
It was so disappointing that an airline that was once a flagship of professionalism does not have its departments working in synch. No one has authority to do take care of complaints...meanwhile they keep getting bailouts that I have paid for in taxes!
Hooray for the upstart airlines companies that have figured out what customer service is. I must remember that next time I take a business or personal trip.

R
R
RaeAnn
, US
Jun 15, 2011 6:26 pm EDT

Two of my family members were left stranded at their point of origin today as a result of the poor business ethics of United Airline. I am told by a United manager that the practice of routinely overbooking flights, even though these fights were booked months in advance, is the direct cause of the unnecessary heartbeak of two students who were about to embark on a once in a life time trip. All the agent could do was quote statistics and say that all the other airlines do this as well. A voucher does not compensate for this vastly negative experience. This is unacceptable practice on behalf of this airline.

D
D
dave
, US
Aug 19, 2016 6:04 am EDT

I was told by a United customer service person that I could change my flights to a different date, she even gave me a reservation number and all of the flight details. On the basis of this I booking I made reservations for a number of other flights in Australia and from Australia to LA. After driving 150 miles to the nearest airport to get the tickets reissued they siad that the ticket rules did not allow the change and they would not honor the reservation. I had to cancel all of my other flights at a cost of $450 USD and in all of my calls to United they said they will not claim any responsibility for giving me false information and it was my fault for not knowing the ticket rules. Do yourself a favor pay a little extra if you have to and go with other airlines, if anything goes wrong you will pay many times the savings you might make on a ticket with United over another carrier.

M
M
Melanie
, US
Aug 19, 2016 6:04 am EDT

I was kind enough to bump off a flight that United Airlines had overbooked. I sat in the airport quite a few hours waiting for the next flight. I have not used my voucher yet and now we have an emergency where I need to use it. When I agreed to be bumped I did not know about the ticket until after I bumped for them or the 14 days waiting period to use this voucher. Now United is telling me that they can not make an exception! Oh, but I can buy an emergency ticket for under $500.00. I don't think that they will ever have to worry. I will never fly this airline again. I work for a company which employees 4, 000 employees which we have used United Airlines as our main airline (after I talked them into it because they had better connections than Delta). Well Delta here we come again! I have called the reservation line [protected]) they said they could not reserve a seat for 14 days, they transferred me (after putting me on hold and disconnecting me 3 times) to customer relations [protected]). Customer relations then told me that the reservations line could make an exception. When calling reservations back again and informing them of this they would not budge. Well no wonder airlines are going broke. With this kind of service who wants to use them? What ever happened to the old saying 'One kind deed deserves another?' I think it went out the window with all the jobs of the American People.

A
A
Adam
, US
Aug 19, 2016 6:04 am EDT

I mistakenly left an expensive scarf on United Airlines flight 347 from LAX to BOS on Sunday, December 5, 2010. I called within an hour of the flight's arrival time and reported it (which took about an hour on the phone to finally get a human to help me). I called 5 times, to their useless "lost and found" number, which only referred you to an online site. I reported it 3 times on the online site. I got absolutely no response from anyone, human or email. It is readily apparent that UNITED AIRLINES AND ITS PERSONNEL ARE DISHONEST AND STEAL ANYTHING THAT YOU ARE UNFORTUNATE ENOUGH TO LEAVE ON THEIR PLANES. Your "lost" is their "kept".

R
R
RLSJerr
Yuma, US
Aug 19, 2016 6:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Upon checking in at Yuma Int'l Airport Monday for a connecting flight in LAX to Sydney, the counter staff could utilized their computer system to purchase the Australia ETA tourist visa. They failed and, thusly, could not print my boarding pass. The plane pulled away from the gate and I was instructed to purchase the ETA through the Australia website and return the next day for checkin, which I did. One day of my dream vacation lost! I arrive Tuesday for checkin, with Australian ETA confirmation in hand and the staff still could not print my boarding pass to LAX, due to the system no recognizing my ETA, in time for my flight. They did get it printed after an hour and a half on the phone to their computer help desk, and 10 minutes after the plane left the airport! Two days lost of my dream vacation. They rebooked me for Wednesday and I now have boarding passes in hand. I just called United Airlines for a simple, and very accommodating, request of compensation for my lost two days. I requested a seating upgrade for each day I was delayed, taking me from Economy to Business Elite. They only offered me an Economy Plus upgrade, in a center seat. I currently have an aisle seat with 4 seats vacant in my row. I asked to talk to the supervisor (these people are in India, BTW). After a prolonged wait, the supervisor told me she could not offer any upgrade at all!

So, two days of my vacation (and life) wasted due to United Airlines archaic computer system (it is actually Continentals archaic system. They downgraded from their previous system to avoid paying royalties to previous system software company, the one that worked!). I would highly recommend that anyone flying United to Australia go online and purchase the Australia ETA directly from Australia. While United is supposed to be able to do this upon checkin, their staff has not been properly trained in the older system, and that computer system obviously has multiple glitches. I will never fly United Airlines again. I don't blame the workers in this company. Culture is set by management at the highest levels. Customer service is obviously not in the top 5 priorities of the company. Perhaps they should become a cargo hauler only.

I
I
IngJ52
, US
Aug 19, 2016 6:04 am EDT

United Airlines gladly accepted my fare for a flight from Las Vegas to my hometown of Peoria Illinois. Myself and two travel companions had flights booked with a connection at Chicago O'hare. On the date in question, we arrived at O'hare and experienced about 20 minutes of weather. I watched the storm on my laptop with a broadband wireless card and looked at it's progress. My connecting flight was then delayed from 11:30am to 1pm. I am watching the flight boards and my gate is changed to across the terminal, next my 1pm became a 2:53 pm with yet another gate change. My next flight becomes a 4:30pm until after another hour or two of waiting I am cancelled altogether. During all this I have called customer care for United three times to no avail. I am advised that there are no other flights, and that no one can help me, and the flights the next day are full, so essentially I am stranded. I ask for a rental car and the customer service girl puts me thru to Hertz and hangs up, no help, no offer to pay for the car rental, nothing. Once Hertz got on the line, they informed they had no cars left anyway. I finally paid for a driver to come from Peoria to pick us up and drive us home, thankfully we were within driving distance. The whole time I am watching United flights leave, at this point there are no weather issues! My experience was horrible and the response from United was completely unacceptable.

P
P
PamRed
, US
Aug 19, 2016 6:04 am EDT

I was trying to get an upgrade in the United.com. Just under my itinerary in "Request an Upgrade", there is a link: "Purchase a 500 miles Upgrade kit" ($325). After my purchase, I learned that it only works for US, Central America and Canada travels. I will go to South America and would need the Economy Plus Year Plan ($349).

I called United Airlines and United.com costumer services and they didn't allowed me to change the plan or to cancel the first purchase. All the representatives sent me to other sectors or tried to sell the Economy Plus Year Plan (without cancel the first purchase). Several times.

I was tricked by United.com and they didn't help me at all. I am a mileage plus member for years and I am so upset with this situation that I decided not travel United anymore.

The costumer service is disrespectful and useless. They should fire everybody and put a robot repeating: "I am sorry. We can't help you. But before end your call, give me more money".

V
V
VeteranUSAF
, US
Aug 19, 2016 6:04 am EDT

United Customer Service,
The Scenario: I purchased a multi-city fare from United.com on 7/6/2011 flying from Houston TX (IAH) to Tucson, AZ, then flying from San Diego, CA to Washington Dulles (IAD). I realized once I had made the purchase that I made a mistake and meant to put IAD instead of IAH for my departure point. I called United customer service to let them know I had made a mistake and he said since it was within 24 hours (this was 5 minutes after the purchase) that I would not have to pay a transfer fee. He then proceeded to tell me that the difference would be $66.70. I said great and then he told me the flight that I would be taking.
The issue: I learned later that day that there was a 4 hour non-stop flight he could have put me on for $402 (each ticket) instead of the 8 hour flight he put me on for $426 (each ticket), but I brushed it off and said I would just deal with it.
More Issues: THEN, I find out two days later that the $66.70 gets charged twice on my card. I called up United and they said it was an extra $66.70 per ticket which was not what was conveyed in my phone call with customer service. That brings us to $460 per ticket! So now not only am I on the worst flight that he could have found for that day, but it’s also the most expensive flight he could have found. I can get online right now and get the exact same flights for $419 per ticket or shorter flights for even cheaper!
The result: This is unacceptable. I would prefer you just refund my money completely and let me order my tickets all over again (from United.com). I have been flying United for a while, if not remedied soon I will be taking by business elsewhere in the future.
Shaun Cell: [protected]

D
D
dlierma
The Woodlands, US
Aug 19, 2016 6:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When buying ticket clicked box to buy travel insurance. The insurance did not show up. Tried to contact United to try and add. No customer service number on ticketing website but only some dumb bot that tried to sell me same insurance at more than twice price. Googled United customer service and was transferred to India after 30 minutes waiting. An English challenged individual eventually tried to transfer me to web support but dropped my call sending me back into the new call cue for another 40 minutes. The next assistant stayed on the line until the call was transferred and I was told after 20 minutes of trial and error that I had to call the insurance company Allianz who was able to solve the issue and sell me the travel insurance at the original price. Boy do I MISS CONTINENTAL AIRLINES. UNITED IS A SCREWED UP MESS.

ComplaintsBoard
J
10:54 am EDT

United Airlines Added Fees

I purchased two airline tickets using my Rewards program. I was charged the $10 per ticket fees.. but later when I looked at my bank statement there was a $75 per ticket fee charged as well without me ever knowing that would be charged. I am very upset. Of course when you call their customer relations Dept. you get India. I was put on hold for a very long time while the girl looked for a supervisor for me to talk to. When he finally came on he said there was nothing he could do. He would pass on the info. to the powers that be and I may or may not hear back. What kind of customer service is this? OH whoops I forgot there is no more customer service.. VERY SAD...

Read full review of United Airlines
Hide full review
ComplaintsBoard
V
8:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines Poor customer service

On 4 Sep 08 I took a flight from Boston to Burbank alone with my two children, ages 1 and 2 (I purchased 3 tickets). Since my husband is military, he is often unable to travel with me. When I got to the gate I was surprised to find that United did not offer pre-boarding for those traveling with small children. I asked the woman working at the service counter if I could pre-board as I was alone with my children, or if I could at least have some assistance in carrying the carseats down to my row. The response I received was 'I have 2 children too and you just have to deal with it'. Needless to say, I received no assistance from United down to my seat as I gate checked my stroller, carried 2 carseats, 2 babies, a diaper bag and a backpack. We are lucky nobody got injured in the process of manuevering down the narrow aisles. I also received no help from the crew upon exiting the plane. On our stopover our flight was delayed and it was the same process all over again, no assistance from United. I was excited to arrive at my final destination and leave the whole horrible experience behind me. I retrieved my bags, only to find one was missing. They said they would deliver it by noon the next day to my home. So, off I went to my car only to find that they had somehow damaged my double stroller so it would no longer collapse. We folded down the back seats since that was the only way it would fit and rode home. Since there was no longer room for me due to the stoller issues, I rode home sitting on the floor between my children's seats (there are 2 individual bucket seats in the 2nd row). At noon my bags had still not arrived, so I called United. They stated that they were out for delivery and would be there by 230pm. By 600pm my bags were still not there. We are now at 2 days since we arrived at home and I still do not have my bag. When I call the customer service line, they put me on hold so they can call the Burbank airport. In the four times I have called nobody has picked up the phone at Burbank.

On my travel to Boston from Burbank I flew with American Airlines and they went above and beyond to help me. They pre-boarded us, carried the carseats for me, and even occupied my children while I installed the carseats on the plane. They even told me that when I needed to go to the restroom to just ring the buzzer so they could keep an eye on my children. American (and a few other carriers) also have infant changing tables in their bathrooms, where United does not.

I am a frequent flyer, as our family has never lived near what we call 'home' over the past 9 years (since my husband has been in the service). On average we fly cross- country 6 times per year (24 round trip tickets). In all my years of frequent travel, I had never had such a horrible experience as I have with United. I have never had such poor customer service and would be willing to pay more for a ticket to avoid this airline. I will definately tell everyone I know with families to never use this carrier.

Read full review of United Airlines and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
JCamara
JCamara
Alexandria, VA, US
Jul 16, 2014 8:10 am EDT

Arrived at the Airport with 1:15 minutes before departure time. The day before my girlfriend to a flight out and had no lines. Parked in the economy parking and shuttle bus seemed to be broken down. Got to the terminal 45 minutes before the flight. I rushed in and told them that I need assistance cause I was going to miss my international flight. They said sorry sir the line is all the way back there. I went to open First Class desk to see if they could help me. They seemed like they wanted to but then turned me away and said sorry sir you have to wait in the line. Now I have traveled multiple airlines and never was pushed away. Each one I flew they bumped me urgently to the head of the line and assisted me to get on the plane. Even on Christmas I had arrived 5 minutes before the international flight and the airline helped me get through and on the plane. Both my experience and my trip to Reagan National airport was awful. Not one person was willing to budge or help. I flown out of BWI before and things were smooth there. The fact was I was stuck unable to make my flight and I could have easily been helped to make the flight with enough time. My guess is they sell that ticket for more when I don't make it on time and therefore resist being flexible.

I think they need to read Tony Hsieh book "Delivering Happiness" If more companies realized how they can change peoples lives by trying to help them when things don't go as planned they will find a much more loyal customer for life and that will drive business on its own.

Sad day for me cause I was suppose to meet up with my sweet heart today as she has been waiting for my arrival and I won't be able to greet her today. Seriously I would never put someone through this.

I sympathise with anyone suffering through these kinds of situations. I feel your pain.

Wish everyone well.
J.

J
J
jeff
,
Oct 16, 2008 11:54 pm EDT

I used United Airlines to book a ticket from New York to San Francisco. The ticket agent had informed me that there would be $75 in taxes and fees. I agreed to that. They sent me an e-mail receipt to confirm the $75 in taxes and fees.

When I returned to New York, I checked my mail and checked my credit card statement. United Airlines charged me $75 in taxes and fees and then they charged me $75 again. They charged me for the same thing TWICE!

So I spoke to customer service at United Airlines 4 or 5 times. Each customer service representative said that they had committed a mistake and each customer service representative transfered me to another line, which was a dead line. Basically there was a robot answering the phone going on about nonsense and finally saying “Blah blah blah blah, press 1, blah blah blah press 2”. None of these options were remotely related at all to my situation.

Each time I spoke to United Airlines customer service, the people said “I’m sorry sir, we made a mistake. We’ll transfer you to so and so and you can ask for a refund” and each time they sent me to a dead line with a robot answering system. Each time they threatened to transfer me to a dead phone line I specifically told them not to transfer me to a robotic answering system and that I wanted to speak to a human being to resolve this issue. They kept saying “sorry sir, we don’t handle this, I have to transfer you to so and so department” and each time they transferred me to a dead line with a generic robotic answering machine!

Also, this is not meant to be offensive, but for some reason all the customer service representatives spoke poor English and at times I had to ask them to repeat what they were saying or had to repeat what I was saying.

Finally I spoke to the dispute resolution department at my credit card company. The lady at my credit card company sounded very sincere and was very helpful. She looked at my statement and saw that United Airlines charged me $75 TWICE. So she called United Airlines, and 20 minutes later got through to someone (a human being, not a robot) who supposedly is the manager in charge.

The lady from my credit card dispute department stayed on the line and the United Airlines manager (who spoke poor English) started having a conversation with me not related to the dispute I was arguing. I got straight to the point to ask him why he charged $75 TWICE.

He said “Hmmm….Well…..(Non comprehensible language)….let me pull up your record” and after a while he said that $75 is charged in taxes and fees. I KNOW THAT, BUT WHY DID THEY CHARGE ME $75 in taxes and fees TWICE!

Basically the guy had me on the phone forever just to tell me what I already know. I know I’m supposed to be charged $75 in taxes and fees, BUT WHY DID THEY CHARGE ME TWICE?
I told him that “I ALREADY KNOW THAT I AM SUPPOSED TO BE CHARGED $75, BUT BACK TO MY ORIGINAL QUESTION, WHY DID YOU CHARGE ME $75 TWICE?” to which he replied in some non comprehensible nonsense. The conversation basically went on like this for a while. Finally he said “Hold on sir, let me take a look at this”. Then he finally said “Well, we charged you $75 in taxes and fees, and then we charged you $75 as a cancellation fee”…….WHEN DID I CANCEL A TICKET? WHERE DID THIS COME FROM?

The first 4 or 5 United Airlines customer service representatives I spoke to said that they had made a mistake. But when I spoke to this manager, because the agent from the dispute department at my credit card company was on the phone line with me, suddenly the United Airlines manager frauduantly claimed that I had canceled an airline ticket.

When I informed him that I had never canceled an airline ticket and didn’t know where these accusations where coming from, guess what he did? He said “Hold on sir, let me transfer you to so and so” and put me on hold forever.

My credit card dispute department agent told me that she couldn’t wait anymore and that they would send me a letter of dispute.

I am awaiting this letter of dispute from my credit card company. I hope I win this. Furthermore, I hope no one ever has to go through this. BOYCOTT UNITED AIRLINES.

ComplaintsBoard
C
7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United Airlines will not refund mistaken fee

On Aug. 25, I was traveling from O'Hare and checked in at a kiosk, at which the printer was broken, so I couldn't print my ticket. I moved to the next kiosk and somehow when I tried to check my bag, the machine had read the bag from the previous kiosk too and charged me for two bags when I had only one. I explained to the ticket agent who sent me down the hall to another agent where I tried to get my $25 refund. The agent told me it wasn't in the system yet so I should call back several days later and gave me a number. I called back and was told they couldn't give me a refund -- I should have complained at the airport. I had done that and was told then to call customer service (something that evidently doesn't exist at United).

I not only explained my situation to a representative and then to a supervisor, but I showed documentary evidence that I was only checking one bag. Still, United refuses to return the money it took unfairly from me. What cheaters! Are they really so hard up that they can't refund money unfairly taken?

I filed a complaint with the Federal Aviation Administration, which forwarded on to United, which again told me they still wouldn't give a refund.

I would recommend people complain to FAA. It will not enforce rules against airlines but it keeps a public tally of people who complain which should embarrass companies that do things like this. United sure is getting more than $25 of bad publicity for this.

Read full review of United Airlines and 1 comment
Hide full review
1 comment
Add a comment
T
T
TINUyes
Chicago , US
Aug 10, 2009 3:03 am EDT

i also faced same problem, let they knwo your ticket number with $25 charges.

ComplaintsBoard
V
4:34 pm EDT

United Airlines Rude, impolite

I was traveling to Dayton via Chicago, where I had to change the flight. As the flight 843, was delayed due to the technical difficulty, it reach 45 min after the scheduled arrival time at Chicago.

The ground staff member Mr. CDEAVAN at chicago was so rude, impolite and misguiding me that the flight has take off and that he will provide the hotel accommodation. It looked to me that he was forcing me to take the hotel coupons as he might get some commission per passenger. When I requested him to at least guide me in direction to the terminal for the connecting flight he threaten me that he will put me in the next day evening flight. As I was traveling with my 4 years kid, I was desperate to travel in the same flight as the status of the flight was showing as boarding. And before I could say anything he change me flight to next day morning.

After departure status was showing that the connecting flight is still boarding, I manage some how running thru the terminal with my 4 years kid with the stroller to catch the flight on dot.

I would not recommend anyone to travel with United flight after my horrible experience.

Read full review of United Airlines and 1 comment
Hide full review
1 comment
Add a comment
J
J
jeff
,
Oct 16, 2008 11:55 pm EDT

I used United Airlines to book a ticket from New York to San Francisco. The ticket agent had informed me that there would be $75 in taxes and fees. I agreed to that. They sent me an e-mail receipt to confirm the $75 in taxes and fees.

When I returned to New York, I checked my mail and checked my credit card statement. United Airlines charged me $75 in taxes and fees and then they charged me $75 again. They charged me for the same thing TWICE!

So I spoke to customer service at United Airlines 4 or 5 times. Each customer service representative said that they had committed a mistake and each customer service representative transfered me to another line, which was a dead line. Basically there was a robot answering the phone going on about nonsense and finally saying “Blah blah blah blah, press 1, blah blah blah press 2”. None of these options were remotely related at all to my situation.

Each time I spoke to United Airlines customer service, the people said “I’m sorry sir, we made a mistake. We’ll transfer you to so and so and you can ask for a refund” and each time they sent me to a dead line with a robot answering system. Each time they threatened to transfer me to a dead phone line I specifically told them not to transfer me to a robotic answering system and that I wanted to speak to a human being to resolve this issue. They kept saying “sorry sir, we don’t handle this, I have to transfer you to so and so department” and each time they transferred me to a dead line with a generic robotic answering machine!

Also, this is not meant to be offensive, but for some reason all the customer service representatives spoke poor English and at times I had to ask them to repeat what they were saying or had to repeat what I was saying.

Finally I spoke to the dispute resolution department at my credit card company. The lady at my credit card company sounded very sincere and was very helpful. She looked at my statement and saw that United Airlines charged me $75 TWICE. So she called United Airlines, and 20 minutes later got through to someone (a human being, not a robot) who supposedly is the manager in charge.

The lady from my credit card dispute department stayed on the line and the United Airlines manager (who spoke poor English) started having a conversation with me not related to the dispute I was arguing. I got straight to the point to ask him why he charged $75 TWICE.

He said “Hmmm….Well…..(Non comprehensible language)….let me pull up your record” and after a while he said that $75 is charged in taxes and fees. I KNOW THAT, BUT WHY DID THEY CHARGE ME $75 in taxes and fees TWICE!

Basically the guy had me on the phone forever just to tell me what I already know. I know I’m supposed to be charged $75 in taxes and fees, BUT WHY DID THEY CHARGE ME TWICE?
I told him that “I ALREADY KNOW THAT I AM SUPPOSED TO BE CHARGED $75, BUT BACK TO MY ORIGINAL QUESTION, WHY DID YOU CHARGE ME $75 TWICE?” to which he replied in some non comprehensible nonsense. The conversation basically went on like this for a while. Finally he said “Hold on sir, let me take a look at this”. Then he finally said “Well, we charged you $75 in taxes and fees, and then we charged you $75 as a cancellation fee”…….WHEN DID I CANCEL A TICKET? WHERE DID THIS COME FROM?

The first 4 or 5 United Airlines customer service representatives I spoke to said that they had made a mistake. But when I spoke to this manager, because the agent from the dispute department at my credit card company was on the phone line with me, suddenly the United Airlines manager frauduantly claimed that I had canceled an airline ticket.

When I informed him that I had never canceled an airline ticket and didn’t know where these accusations where coming from, guess what he did? He said “Hold on sir, let me transfer you to so and so” and put me on hold forever.

My credit card dispute department agent told me that she couldn’t wait anymore and that they would send me a letter of dispute.

I am awaiting this letter of dispute from my credit card company. I hope I win this. Furthermore, I hope no one ever has to go through this. BOYCOTT UNITED AIRLINES.

ComplaintsBoard
V
7:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United Airlines Bad service

It is interesting to note that United Airlines has dropped the slogan, "Fly the Friendly Skies of United." Either United knows that they cannot keep tdhis promise (of "friendly skies") or they simply do not care. I believe it is the latter.

Throughout the 80's and early part of the 90's, I was spending a lot of time on planes flying for work. While it was difficult spending time away from my three pre-school children and my wife, it was some consolation to know that at least I was racking up frequent flyer miles. United had built my loyalty with the promise that if I flew with them I would some day be able to treat my family to a nice vacation after years on the road.

I did my part. I flew almost exclusively on United Airlines. This was before the days of "expiring miles." Later, my miles were broken out separately on my statement as "non-expiring" miles.

Now my kids are in their teens, and I wanted to take them on the trip I had EARNED by trusting United Airlines (i.e., that if I did my part by spending thousands of dollars with them they would provide the trips promised me). You must be able to imagine my surprise when I called to find out my balance. Instead of the 165, 000+ miles, I was told that I only had 5, 000 miles in my account. I was stunned and assumed that there must be a mistake. I was later to find that the mistake was in ever trusting United Airlines.

United made the decision that they would, in fact, expire the "non-expiring" miles. Since I hadn't traveled over the past few years they would wipe away all of these miles. I do want to point out that American, Delta, and Alaska airlines had similar classifications of miles, i.e., those that expired and those that didn't. I had much lower balances on these other airlines, since I had used United for most of my travels. This is important to bring up because (unlike United) American, Delta, and Alaska air kept my "non-expiring" miles intact.

I made frequent calls to both Mileage Plus and United. Each pointed the finger at each other. The response that I got was consistent. They needed me to fly with them over the past few years and since I didn't they didn't consider me to be a loyal customer. I pointed out that I wasn't flying with anyone during that period. Apparently, they expected me to rush out and buy a ticket that I didn't need just to keep their airline afloat.

United has made it very clear that they do not intent to live up to their promise of giving me ticket rewards for my loyalty in the 80's and 90's. I feel as though my bank account was wiped out by a criminal. The bank account was my mileage account, and you know who the criminals are.

Read the complaints of others, regarding United Airlines. Don't let this happen to you. Make a conscious choice not to end up like me. I urge you to trust your flying dollars to airlines with integrity, such as American, Delta, and Alaskan Airlines.

You will undoubtedly see many complaints that United Mileage Plus members find it impossible to use their miles (i.e., planes don't have seats available for rewards travel). I find it interesting that I had little trouble getting reward travel on American Airlines to and from Miami for a cruise that I have planned. United believes airline travel is a commodity. I disagree, and I appreciate the service provided by other customer-focused airlines.

Read full review of United Airlines and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jen
,
Aug 27, 2008 1:45 am EDT

I am in almost same situation as you and have all my mileage nullified. I even point out to United that they have a statement in stated that “Mileage Plus miles don’t expire if you earn or redeem any amount of miles at least once every 36 months” and yet they are not endorse it. I believe they are many other quiet un-satisfy United customers. Any collection action can be done against United?

ComplaintsBoard
L
1:57 pm EDT

United Airlines Unfinished work

Got a cupon to clean the air lines from the airconditioner, turn out according to the tech. that we had asbestos on the air lines. He picture a great service with very easy payments, the problem is that the tech never did any work. They brought a crew of latino workers and left them to do the job, when they said it was done, the tech. or person in charge come and pick them up. No test as we were promised took place.

We personally check the work for the air is now constantly in use without cooling the house properly, and we discovered that the workers removed the insulation on the attic and just place it on a pile, in addition to this we discovered that the tape they used to secure the lines is leaking on multiple places, therefore we are cooling off the attic instead of the house.
My system is working worst than it was before this company put their hands on it, forgot to mention they also stole my jawbone from my cell phone.

Read full review of United Airlines and 4 comments
Hide full review
4 comments
Add a comment
S
S
S. Haas
Cerritos, US
Feb 27, 2009 3:06 pm EST

I had the misfortune of getting suckered by these people thanks to one of the $49 coupons. They came to my house, claimed that I had abestos in my ducts and refused to "agitate" the ducts. They quoted me some ridiculous price to get rid of all the abestos. Obviously, I was concerned but decided to not take their offer on the spot. Hired an outside inspector to check it out and turns out I had no abestos in my ducts. These jokers tried to use a health scare tactic to swindle me of $5000. DO NOT do business w/ these people. shady to the max.

A
A
Allan
Chula Vista, US
Feb 21, 2009 3:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too received a coupon offering Entire Duct Package for $42. Unlimited vents to a single furnace. I scheduled in January for a February 1 appointment and was told they would try to schedule for that day and let me know. Didn't get a call. They had said if they couldn't do it that day, that they would for sure come on the 11th. They canceled the day before, due to some B.S. excuse. They rescheduled for February 22 and I received a call on the 21st confirming my appointment for the 23rd. I explained that the appointment had been set for the 22nd. They said they didn't have a crew in my area for that day but could do it on the 23rd. I told them that they were very unprofessional, that I lost confidence in their company and would not trust their employee's to enter my home.

I would NEVER use their services and would NEVER recommend them. I will however, tell EVERYONE I can, in my area, about the lack of professionalism and tell them to never use their services.

T
T
tan
, IN
Nov 05, 2008 10:33 pm EST

Same thing here. This company came to my house and basically did next to nothing and charged me hundreds of dollars. Do not hire these people.

N
N
no name
,
Sep 11, 2008 6:36 pm EDT

They have since changed their name to "indoor air care" beware, they are BAD people!

ComplaintsBoard
M
2:59 pm EDT

United Airlines Delayed flight caused missed connection and hotel expense

My confirmation code was CYBCZQ. I was to fly from St. Louis to Houston Texas and on to Anchorage Alaska on June 19. Due to bad weather in Houston, we had to land in College Station, Texas.

Flight CO2345 Stl to Houston
to catch flight CO407 from Houston to Anchorage.

Due to the delay my connecting flight was missed. Continental put me on the next available flight... the next morning leaving from Houston to Seattle and finally to Anchorage. Not only did I have to stay in a hotel the 19th, but I also lost a day of travel / vacation in Alaska. I was placed on flight CO 167Y departing from gate c-31 SEAT 14F and departed Houston @7:55 AM.

While making the reservations, I had purchased Access America flight insurance from the Continental web site. When I submitted my flight delay claim, I was told that I needed to obtain written verification by Continental that the flight was delayed and for what reason.

I called Continental and after two 40 minute waits, I finally obtained a website that I was to apply for this letter. The website given to me was a bogus one. So here I am stuck without reimbursement for covered expenses incurred due to Continental flight delays.

I am very disgusted with Continental Airlines and its flight insurance company "Access America".

Read full review of United Airlines and 2 comments
Hide full review
2 comments
Add a comment
I
I
international traveler
New York, US
Jul 23, 2009 8:29 am EDT

I don't normally fly Continental. We booked 4 rewards tickets on Delta mileages and Continental (their partner) was the only airline that has 4 seats available. That should have explain everything (no one really choose to fly with Continental)
Our flight was delayed and got in our destination past midnight. My two toddlers had been really patient waiting in new york airport for 6 hours for a 3 hours flight. Everything was closed when we arrived. No hotel shuttle; no car service. We were told to spend a night at the airport if we are not willing to pay for our Taxi ride. Do they really care about our safety? How can we sleep at the airport with two toddlers? If I do fall asleep at the gate and my children went missing, who is going to be responsible? I might even get arrest for child neglect. We paid for a $30 taxi ride to a near by hotel so we can go back to the airport to pick up the rental car in the morning. They first told me it was a weather problem and later change their story to traffic control. Either way, they said "Continental simply do not care." They have no obligation. Making a long story short, they did something to our originally booking and split my reservation with my two toddlers. We suppose to get a free check-bag with Continental credit card holder. All passenger travel under one reservation should each get a free check-in luggage. It's no longer true after they "split" our reservation. I spent almost an hour at the counter to straighten this out. I know if I paid, I would have a very hard time to claim it back. It was really for the principal. They probably do that on purpose, so they have a way to collect more money from passenger. I question them about the split. They said it has to do with the outbound delays. The conclusion was : They said they were glad the issue was resolved at the airport (on my expense). They didn't care the time that I spent. It's such an insult. My family and I will never fly Continental again. They were on the news recently posting their lost and claim that they have decreased number of passengers. They still don't learn their lesson to be more humane and keep telling their passengers that they are glad about problem was resolved on passengers expense.

N
N
Nechama Berl
,
Jun 12, 2008 10:26 pm EDT

1.Ticket counter employee & manager issued documents with improper ID information. When presented with ID on driver's license issued boarding passes & tickets with wrong names.
2. Faulty financial transactions. Didn't issue proper refunds...
3. Callousness & insensitivity to injured passenger.

United Airlines Customer Reviews Overview

United Airlines is a major American airline that has been in operation for over 90 years. With a fleet of over 800 aircraft, United Airlines serves more than 350 destinations across the globe. The airline has received mixed reviews from its customers, with some praising its excellent service and others criticizing its poor customer service.

One of the most positive aspects of United Airlines is its extensive route network, which makes it easy for travelers to reach their desired destinations. The airline also offers a range of in-flight amenities, including Wi-Fi, entertainment, and comfortable seating options.

United Airlines has also received praise for its frequent flyer program, MileagePlus, which offers a range of benefits to its members. These benefits include free checked bags, priority boarding, and access to airport lounges.

However, some customers have reported negative experiences with United Airlines, particularly when it comes to customer service. Some have complained about long wait times on the phone and unhelpful staff at the airport. Others have reported issues with flight delays and cancellations.

Overall, United Airlines is a popular airline with a strong reputation in the industry. While there have been some negative reviews, the airline's extensive route network, in-flight amenities, and frequent flyer program make it a popular choice for travelers.

United Airlines In-depth Review

Overall Rating: United Airlines is a reliable and efficient airline that provides a satisfactory travel experience.

Customer Service: The customer service provided by United Airlines is commendable. The staff is friendly, helpful, and responsive to passengers' needs.

Flight Experience: United Airlines offers a comfortable and enjoyable flight experience. The cabins are clean, the seats are spacious, and the in-flight entertainment options are diverse.

Booking Process: The booking process with United Airlines is straightforward and user-friendly. The website is easy to navigate, and the online booking system is efficient.

Baggage Policy: United Airlines has a fair baggage policy that allows passengers to bring a reasonable amount of luggage without incurring additional fees. The policy is clearly communicated and easy to understand.

On-time Performance: United Airlines has a good track record of on-time performance. Flights are usually punctual, minimizing delays and ensuring a smooth travel experience.

In-flight Amenities: United Airlines offers a range of in-flight amenities to enhance the travel experience. From Wi-Fi connectivity to complimentary snacks and beverages, passengers are well taken care of during their journey.

Loyalty Program: United Airlines' loyalty program, MileagePlus, is a great way for frequent flyers to earn rewards and enjoy exclusive benefits. The program offers various tiers, allowing members to unlock additional perks as they accumulate miles.

Safety and Security: United Airlines prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regularly maintains its aircraft to ensure a safe travel experience.

Destinations and Routes: United Airlines has an extensive network of destinations and routes, providing passengers with a wide range of options for their travel needs. Whether it's domestic or international travel, United Airlines has you covered.

Pricing and Value: United Airlines offers competitive pricing and good value for money. The fares are reasonable, considering the quality of service and amenities provided.

Accessibility and Special Assistance: United Airlines is committed to providing accessibility and special assistance to passengers with disabilities or special needs. The airline offers various services and accommodations to ensure a comfortable and inclusive travel experience for all.

Corporate Social Responsibility: United Airlines demonstrates a strong commitment to corporate social responsibility. The airline actively engages in initiatives that promote sustainability, community development, and environmental conservation.

Complaints and Resolutions: United Airlines handles complaints and resolutions efficiently. The customer service team is responsive and strives to address any issues or concerns raised by passengers in a timely manner.

User Reviews and Ratings: United Airlines receives generally positive reviews and ratings from users. Passengers appreciate the airline's reliable service, comfortable flights, and attentive staff.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact United Airlines customer service

Phone numbers

131 777 800 04 415 492 More phone numbers

Website

www.united.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with United Airlines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with United Airlines Customer Service. Initial United Airlines complaints should be directed to their team directly. You can find contact details for United Airlines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about United Airlines. Discuss the issues you have had with United Airlines and work with their customer service team to find a resolution.