Uniqlo
reviews and complaints

Uniqlo is a store that I recently had a bad experience with. I had to return a faulty item and their handling of the situation was not good. I was not planning on writing a review, but I feel like I have no other choice. They refused to give me a refund or even store credit, even though I had missed their return window by only a couple of days. I explained to them that I had just returned from a trip and couldn't have returned it any earlier. I even had proof in the form of a plane ticket! I was so disappointed when they didn't listen to me. I had bought the item as a gift for my friend, and as soon as she put it on, it tore. I wish I had never bought it for her. She lost $30, and I lost 90 minutes of my time trying to solve the issue through their chat service. I had to chat with them twice over the course of two weeks, and they were completely unreasonable. They didn't even provide a phone number to call and talk to a human. I would advise anyone not to buy from Uniqlo. You will regret it if you have any issues with the quality or size of the item you bought. My name is Monica M, and if I could, I would give them a zero-star rating.

I had a really bad experience with Uniqlo. I ordered two Airism camisoles and when they arrived, they smelled like ammonia! I tried to air them out, but it didn't work. I did some research and found out that the camisoles were made of bemberg silk, which apparently includes ammonium in the manufacturing process. I contacted customer service and they said that the camisoles were defective, but didn't offer any solution. So, I returned them.

However, when I received the refund, it wasn't the full amount. Uniqlo had promised to refund the return shipping, but they didn't. I had to email them multiple times to get that back. Then, I had to file a dispute with PayPal to get the last $4.63 back (which was the shipping cost to me). PayPal initially decided in my favor, but then reversed the decision because I didn't upload some documents. This caused a lot of frustration and wasted time.

Overall, I regret buying anything from Uniqlo and I won't be buying anything from them again. The customer service was unhelpful and the whole experience was a hassle. I hope they improve their service in the future.

I ordered a pair of jeans with a 30 inch waist. When they arrived, the waistband measures 35 inches, so they are far too big.

I sent a very clear photograph showing this measurement, however customer service claimed they could not read the numbers, and rejected my request for a free returns label.

The product was not as described on the website. Had the waist measured 30 inches, but we just didn't like the fit, I would have been happy to pay for the return cost. However, as the product was not as described, Uniqlo should be paying this cost.

I have attached the photo. As you can see, the numbers are not hard to read at all, so I don't know why your customer services department could not read them. The tape measure was inserted into the belt loops as per my 2nd image. The end of the measure is against the 35 inches mark on the tape measure indicating this is the total size of the waistband.

These jeans just fell down when my daughter put them on. They were not just 'a bit big', they couldn't physically stay on her.

If I order a 30 inch waistband, the product should have a 30 inch waist band. It shouldn't have a 35 inch waistband. If I'd wanted a 35 inch waistband, I would have ordered a larger size. The label stated 30 inches, but it is not. This is an error by Uniqlo.

How can I ever order anything else, not knowing what size it will be when it arrives? What's the point in ordering a specific size, if the product comes at a different size?

Please help.

Hi there,

I am writing to express my extreme dissatisfaction with the level of service that I received from your company one of your representatives today at around 3pm 15th of March 2023, at the store in Rundle Mall Adelaide Australia. I came to request an exchange for a product I had purchased, but unfortunately, I was met with rude and unhelpful behavior.

This representative I spoke with, whose name I do not recall (is a girl I am not sure, but she looks like an Indian, you can check the camera if necessary), refused to exchange the product size for me despite my explanation that I have not even opened the item. She said that I had used the product, which was not the case. I felt offended and belittled by her accusation. After speaking to her for a while, she reluctantly agreed to exchange the size for me. However, I can not ignore the fact that her behavior was unprofessional and uncalled for. If her parents did not educate her in a good manner, I do not mind giving her a class to let her know what the manner is. I cannot begin to describe how angry and offended I felt by her accusations. I had made a legitimate request for an exchange, and yet I was treated like a criminal. This kind of treatment is unacceptable and completely unprofessional. Until now I am still left with a sense of anger and resentment towards your company for allowing such behavior from your representatives.

As a customer, I expect to receive good service and be treated with respect, regardless of the circumstances. I did not appreciate being accused of something I did not do and being made to feel like a burden.

I hope that you will take my complaint seriously and take steps to ensure that this kind of behavior does not happen in the future also I need the person who serviced me to apologies to me. I would appreciate if you could respond to this matter and let me know what actions you plan to take. If I do not receive a satisfactory response, I will be forced to rake future action to ensure that my rights as a customer are respected.

Kind regards,

CC

I purchased a pair of Extra Strech Cotton Blend Waffle Pants (Grey ) from Uniclo store DLF Mall , NOIDA. on the 6th of December 2022. The pants have been worn two times but the fabric has started to come apart. with threads coming out of the weave. on both legs on the upper side from and back. it seems the fabric is old or defected.

Location : Uniclo Store , DLF MALL . NOIDA

Date : 6/12/22

Transaction no: VPS/UNIQLO INDI/[protected]/[protected]/NOIDA

Placed an order online before Christmas in 2021. They never confirmed my order and nothing arrived before Christmas. When I contacted them via email, they told me they did not have any order placed by me. Yet, they tried to charge my credit card. I stopped the charge on my credit card.

In January 2022, lo and behold I receive a package from Uniqlo and then they charged the card. I am trying to return the parka and the only way to do it is through the mail. They told me I had to pay shipping.

1. I can't track my order online
2. I am trying to communicate by chat the first chat agent said he can't track my order
3. Try to communicate and call them on the phone, I waited for 20 minutes after the phone rang the agent canceled me
4. It's been a month and they got my money on my account. I am trying to cancel my order but they don't response on my email

ALL my merino lightweight sweaters develop holes in almost the same place. I LOVE these lightweight sweaters and they are supposed to the the workhorses of my wardrobe. At first I thought it was just a fluke but then they all (including the second batch I bought) developed holes. I would like to get a refund.

Went to the Uniglo nearest my summer home on Michigan Ave in Chicago, IL. From a quality/price standpoint, I see why it is my son's go to store. Customer service leaves a lot to be desired.

I Bought some shirts and a track suit all large size. Took them home and tried on a shirt and the track suit, and it was clear I needed a larger size.

Read the return/exchange policy on receipt and went back to the same store the next day. Clerk informed me that I had taken tags of the track suit and opened the cardboard packaging on shirt, so he would not take either as an exchange. Thus, I have two Uniglo items of clothing that I cannot use.

The receipt bar code for the original purchase is (6620210622132450074040078) dated 06/22/2021 13:26 store 74

The receipt bar code for the exchange is (66202106231408290074020097) dated 06/23/2021 14:10 at store 74

I explained the situation with the clerk, and he was totally unhelpful and disregarded my concerns. Thus, I didn't purchase three items that I would have if I hadn't had such a poor customer experience.

Thank you,

Bradley Wilkinson
[protected]@yahoo.com
[protected]
57 West Burton Place
Chicago, IL 60610

On 5/1/2021 I purchased a jacket. But within 2-3 days I realized that some white fur is coming out of the jacket on its own. I thought maybe it's black color, so dust is coming but later on I noticed it's coming from inside the jacket. The fur is coming out.
I went to the mall to return it, but the manager said it can't be exchanged as my jacket doesn't have a tag. I showed her the bill but she said without tag I will not be able to help you. In India, we remove the tag and then wear the stuff. And who keeps the tag with oneself after removing it.
So I thought to register a complaint. It's really disappointing to see the product getting defected within 2-3 days. I haven't washed/dry-cleaned it yet, still it's happening.
I would like you to help me and get it exchanged please.
I am attaching the pictures of the bill and jacket also.
Kindly revert ASAP.

Regards
Ankit Antil Kumar
[protected]
[protected]@gmail.com

On February 8, 2020 at 2:03:45 AM EST February 8, 2020 at 2:03:45 AM EST I placed an online order (Order # UNU12393464). I received an order confirmation. On February 11th I received a shipment notice and on February 15th a package was delivered (because I was away, I received the package on the 21st). Upon opening the package I realized the following:

RECEIVED:
Women Soft Knitted Fleece Dress Dark Gray (SKU#: 418319COL08SMA004000) - 1 item

Women Ribbed Merrow Extended-L Yellow (SKU#: 419563COL47SMA004000) - 1 item

Women Ribbed Merrow Extended-L Dark Brown (SKU#: 419563COL38SMA004000) - 2 items

2-Way Multi-Color Block Stole Wine (SKU#: 418660COL19SIZ999000) - 2 items

Girls HeatTech Knee High Socks Pink (SKU#: 420892COL12KSS019000) - 5 items

MISSING:

2- Way Neutral Checked Stole Navy (SKU#: 418662COL69SIZ999000) - 4 items

2- Way Neutral Checked Stole Gray (SKU#: 418662COL04SIZ999000) - 2 items

2- Way Neutral Checked Stole Wine (SKU#: 418660COL19SIZ999000) - 2 items

2- Way Neutral Checked Stole Blue (SKU#: 418661COL68SIZ999000) - 2 items

Kids Stretch Warm-Lined Pants size Age 7-8 (420657COL68AGK130000) - 1 item

Kids Stretch Warm-Lined Pants BLUE size Age 3-4 (420657COL68AGK110000) - 1 item

I only received 1 "order shipped" and 1 order.

A call to customer service did not result in a resolution of my concern. I was told that 2 emails informing me that the order was shipped were sent and that 2 deliveries were made were in fact there was only 1 email and 1 delivery. I am requesting a refund for the missing items or will consider taking legal action and filing a complaint.

Kind regards,

Elizabeth Espert, ESQ

I placed and on order for two shirts on a Sunday, Nov.3rd and paid 22$ extra for next day delivery, The order was placed around Noon. Delivery never happened on Monday.
Tuesday when I returned home there was only a note that said they tried to deliver but did not, this was despite a note left on the door to leave the package at my door.
The delivery notice requested a sign off to allow them to deliver the package without a signature and I complied and left that note on my door for delivery Wednesday. I came home on Wednesday at 3 pm and only to find another note stating they did not leave the package. WTF?
I immediately called the "FED EX" number supplied on the delivery notice and told them I was leaving town the next day early, 6 am, and need that package. They had plenty of time to send a person to deliver that afternoon or evening. Instead I am told that the delivery people are independent contractors and will not do that, instead, they said I should drive 45 minutes to their offices and pick up the package that I had paid 22$ extra for the next delivery despite it now being three days later? I could not and would not do that, that was not what I paid for, I paid for the package to be DELIVERED TO ME, NOT FOR ME TO DRIVE 90 MINUTES THERE AND BACK TO PICK UP! Since I was leaving town for 4 days the next day, I asked for the delivery to be done Monday, Nov. 11th and then was told they do not work on Mondays or weekends. That is not FED EX!
Supposedly now the package will be delivered tomorrow and left at my door, but we will see. I want a complete refund of at least the "overnight" delivery charge of 22 dollars. I am extremely upset, I did not get the merchandise for the trip that I was needed the shirts for, and more upset with the poor response from the Uniqlo people I emailed three times about the issues. They were not helpful at All!

I placed a order on Nov 12, 2018, and called Uniqlo customer service a couple of days later to cancel the order. Uniqlo customer confirmed the order was cancelled, after kept me on hold for a hour. However, the clothes were still shipped to me, I called Uniqlo customer service again, who instructed me to return the clothes, with a note attached saying the clothes were mis-shipped, and promised me that a full refund, without any reduction of shipping costs, will be issued to me. Nevertheless, the return receipt shows the shipping costs were deducted from the refund.

They could simply told me the item couldn't be canceled, instead, the customer service lied, and just waste my times.

I purchased the above item on 26th November i London. I am very disappointed with the coat. Within 2 weeks of purchase there were 2 areas {mid front and right pocket) where threads of the material that have pulled and broken and areas across the coat where there are signs of small bobbles forming. During the two weeks I did not wear the coat every day or for long periods. I have e-mailed your customer service twice re this matter and also tried to ring your London stores and no one has answered the phone ( and no message or indication that there is likely to be a responses.
Please can you advise how to arrange a return and refund of the coat.

I live in the North of England so my returning to your store is not practical.

S Porter

[protected]@talktalk.net

[protected]

[protected]

Last December, while visiting Koh Samui, Thailand, i've bought a pair of jeans in your official store.
Although i haven't use them much, this morning i discovered they are teared near a seam. it is very strange for jeans to be teared, unless the seam was performed too close to the edge of the fabric.
what should i do about it? do you want me to send you the jeans?

BR,

Riva Karnieli
[protected]@gmail.com

Dear Mr/Ms

I bought a cap and a coat (ultra light down) at UNIQLO (Siam Paragon) on 24th Dec, 2016 . I paid the bill by VISA card of Vietcombank . Today i check my account and i realize that there are 2 payment for m bill as my attachments, i just on onyly one VISA bill. Could you check that for me and reply to me soon please ? if you need any information, don't hesitate to ask me.

'00027
'[protected]:24:44
2, 080
'THB
1, 344, 650
'APPROVE

'UNIQLO-SIAM PARAGON

'[protected]
'00027
'[protected]:24:20
2, 080
'THB
1, 344, 650
'APPROVE

'UNIQLO-SIAM PARAGON

Thanks and best regards,

I can't say anything bad about Uniqlo products, their prices and products are great, but it's really hard to order anything from them online.
I've ordered online twice and twice they gave me nothing but headache. First time they sent me the wrong size clothing and it was extremely hard to return and get a replacement.
Second and last time there were two items missing and these guys keep telling me that is not possible. I said a million times that two dresses were not in the package but they just don't want to believe me. And of course they refused to refund the money I paid for the two missing items.
Shopping at the Uniqlo local stores is great, but their online order system is terrible! Their supports are highly unprofessional and unhelpful!