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2.5 38 Reviews

UniFirst Complaints Summary

14 Resolved
24 Unresolved
Our verdict: Engaging with UniFirst, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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UniFirst reviews & complaints 38

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6:36 pm EST

UniFirst uniform quality and service. customer service.

To whom it may concern,

My company has been a customer of Unifirst since June 2016. In the 8 months we’ve used Unifirst we have continued to have issue upon issue with out uniforms. Our issues have ranged from being charged for items we have yet to receive to repeatedly being given incorrect or unacceptable uniforms. The service providers we have dealt with have continued to pass the buck and our issues have yet to be resolved. I spoke with a service manager today and their newest solution is to drop our contract and charge us a buy-out fee. This solution is unacceptable to us and would appreciate any attempt to resolved our service issues in another fashion.
The first and most prominent issue we’ve had is with embroidery. We ordered multiple polo style shirts for our management staff that were to include their names and our company logo on the front and our website on the back. Being a veteran owned and operated company we specified when embroidering the shirts that we wanted the battle Flag on the right sleeve. When we received the polos (after waiting a multitude of weeks) they were not correct. The website was at a nearly 45° angle. When contacting Unifirst we provided pictures of the crooked embroidery and they promised to resolved the issues with both the Flag and the website. Once we finally received the replacement shirts they were all resized one size up. We again returned the order and they once again promised to resolve the issue. Needless to say the third order we received was again incorrect. The third and final order of polo shirts we received from Unifirst had the corrected sizing, corrected website, but still had the American Flag backwards. They gave us their word once again that they would fix this issue. We have never again received another order of polos. When calling and speaking with a service manager we were told they ordered a single polo to make sure it was corrected before placing the entire order but it “must’ve been misplaced”. They reordered the single shirt yet it has never arrived and we have continued to be charged for them.
We’ve also had numerous issues with our Dickies mechanic shirts. The issue is once again with the embroidery. We received our first batch of shirts with the stitching completely through both patches on all of the uniform shirts. We felt, as any company would, that this was unacceptable. We returned the shirts. The next several batches we received never included our full order and were all missing the ASE patches we provided to Unifirst to attach to our head mechanic’s uniforms.
The issues with the mechanic’s uniforms we’re resolved (after multiple attempts) and we hadn’t had an issue with them again until we placed an order for a new mechanic. We ordered 7 of the same matching uniform shirts and 7 matching pair of cargo pants. The cargo pants arrived 4-6 weeks after ordering (a size larger than we ordered) and the shirts took an additional 2 weeks. We were also being charged for the shirts before we received them. Today the shirts arrived and were once again incorrect. They took it upon themselves to embroider the shirts with and American Flag (the Flag belongs on our polos only), and they delivered long sleeve shirts. When ordering this mechanic’s uniforms I initially called the Unifirst office and spoke with Devon. Devon placed the order for 7 medium short sleeve shirts, 7 cargo pants, and a size medium permalined jacket. They order never arrived so our driver placed the order again after they did not arrive. We have yet to receive the jacket and have never heard another word about it.
A few weeks before ordering the additional uniforms we placed an order for 3 of the Manager’s Specials Unifirst was running which included a Cartheart style jacket, coveralls, and a beanie. When we received the jackets there was a zipper tab broken in half and the embroidery was missing letters from our name and from our slogan. I provided pictures to our driver which he passed along to the service manager. They replaced the order and the issues with those jackets were solved. I then placed another order for a Manager’s Special in a size medium for our newest employee. We received the jacket and coveralls with no issue but have never received the beanie.
In the 8 months we have been customers with Unifirst we’ve had 4 drivers and 2 service managers. None of them have been able to resolve these issues.
I now have our service manager writing up a buy our price, this is unacceptable. I will not purchase uniforms through Unifirst and have to turn around and move to another uniform company and reorder uniforms. We are not in the business of wasting money and that is exactly what that option would be doing. Any uniforms we obtain through another company with not be, in fact, uniform with the apparel your company is attempting to force up to purchase.
I am not placing blame on any particular person within your company, in fact, I believe the majority of the issues we’ve had is a direct result of a subpar embroidery company. There have been some issues with misordering, negligence, and late shipping but those things alone could’ve, perhaps, been looked past and blamed on human error.
I am hoping someone within your company will be able to resolve these issues and get our account on track.

I look forward to hearing from someone soon.

Sincerely,
Amanda Bratcher
Precision Diesel Repair

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Andrew Bilodeau
, US
Feb 09, 2017 12:13 pm EST

We are trying to put together a class of businesses that were aggrieved by Unifirst's poor quality and poor customer service and were then held to the contract of adhesion. Please contact Andrew Bilodeau from the law offices of Bilodeau Capalbo, LLC in Warwick, RI at abilodeau@bilodeaucapalbo.com.

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1:58 pm EST
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UniFirst terrible service, billed for goods not received

I have used Unifirst for about 15 years and recently fired them because the service was so bad and they were charging an arm and a leg. I had to call many times to complain that we were out of hand soap at my coffeehouse. Then I discovered they had been charging me for months for a rag bag and stand that wasn't even in the building.

Now they are threatening litigation and trying to get $4097.90 that I don't have.

Don't ever sign a contract with them!

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10:24 am EDT
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UniFirst lies bait and switch class action suit

BUYER BEWARE- I am another victim of the Bait and switch contract. Insurance for repairs is supposed to be included, and then its not. They refuse to pick up uniforms, and continue to charge. I have been in business 15 years, and this is the first time I have contacted my attorney to handle a problem. If you do business with them I guarantee you will wish you hadn't.

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GSD3006
, US
Jan 11, 2024 3:33 am EST
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I would like to join this class action law suit. Unifirst is a horrible company suing everyone. Please give me an email to speak more.

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Manny's
, US
Nov 21, 2018 2:01 pm EST

Yes Im another client of theirs whose having problems with getting clean uniforms back and don't notify us of a different holiday pick up so uniforms were never picked up but we were definitely charged for cleaning and picking up! Then no one tells you that their so called contract is only so and so years or months long but what happens is they just put every client on auto renew. If you don't ask about the contract, they will never tell you...you will have to figure it out yourself. Don't ever ask for Unifirst services...you will regret it!

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joe's auto service
Stoughton, US
May 22, 2015 7:25 am EDT

strongly agree, I had the opportunity to work fro this company for many years, and your frustration is just a small piece of the puzzle, I hope your lawyer can handle this properly, and your consumer rights are protected, Fortunately for me I'm not longer with them and I'm not really surprise of this tactics and what come after you signed for a service, the only thing that brings you is headaches, and more management on your end, good for you for reporting this.

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1:22 pm EST

UniFirst retaliation and wrongful termination

I was fired in July by Unifirst for allegedly creating a hostile work environment. I filed wrongful termination and retaliation claim against them with the Equal Rights Commission and the EEOC. They accepted my case and are investigating.
I would like to hear from other former employees who have experienced the same treatment. I also received a call today from an employee there. They are working him more hours, paying him no overtime and asked him to quit. They are bullying him.
Any employees receiving this kind of treatment?

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petecomp3000
Fresno, US
Jan 07, 2021 5:04 pm EST

i was fired today at the stockton california location for being disabled, i cant ware a mask over my nose but can where a mask over my mouth. i was fired for not wareing a mask over my nose. california state law says the mentally disabled have exception to the mask law. so why does unifirst have b.s. policys forceing disabled employess to ware something that causes them harm? like not being able to fully breath properly. maybe my account will help. im also trying to take unifirst to court.

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cumminsc13
, US
Dec 05, 2015 7:37 am EST

I am going through that same thing right now [protected]. They are trying to force me to change departments and hours. I told them that I cannot but they told me that I do not have a choice. Here is my number if you need to contact me: [protected]. My name is Stacey.

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siyodan
, US
Jul 22, 2015 7:44 pm EDT

i used to work there. it is a modern sweatshop and you are treated like crap from the production management. they run the hell out of you . I think they hire illegals to but that is another issue in itself.

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9:58 pm EST
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UniFirst employee relations

I have a problem with a company that supposedly sends down write ups from corporate HR three weeks after the alleged incident without even speaking with the accused. Then HR refuses to address the issue with the employee in question. Instead, he is informed that HR will not contact him, or give him any information. Seems like a bit of a railroad job.
I would think that there should be some recourse or standard protocol for situations such as this.

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Update by lisabumper
Feb 05, 2015 9:22 pm EST

He did contact HR. They have never responded. He was told by the GM that they would not be contacting him and should let the matter drop. In the meantime, he is conveniently ineligible for a different position, because of this write up.

I understand that companies have policies and rules. However, when there are changes made, a copy should be issued to all employees with a sheet acknowledging that they are aware of the changes. Additionally, certain changes need to be accompanied with the proper signage. Especially when it could be career ending.

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JuanD
, US
Aug 09, 2016 7:02 am EDT

My wife worked in the product area. Her new gm carlos was hired, and would not leave her alone. Always coming in making unwanted comments and having her in his office with door closed. She was unhappy and made this known. He must have got afraid, and promoted her to the stockroom. Now the unwanted visits and comments have started back. He stays in her area all the time. Constantly flirting. Thought this was a family job. As her husband, i am tired of this. I want something done.

Wine Is Good
Wine Is Good
, US
Aug 09, 2016 7:02 am EDT

Then why are you on here and not your wife? Why is your wife not doing something about it?

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3:15 pm EDT
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UniFirst unrealistic contract, poor service

We recently got duped into a 5 year contract with Unifirst. They were not forthcoming on the terms of contract in fact the salesman indicated there was not a contract. After 36 weeks of constant inaccuracies in invoices, charging for coveralls we did not even have such as 12 weeks they charged for one employee who did not have a coverall we told them we wanted to cancel our service. They came back with a 9200.00 penalty to quit the service. The charge for a damaged pair of coveralls are up to 225.00 each. They will not tell us how long normal wear is for coveralls so we get charged for all wear. You have to do your own inventory of their goods and monitor the invoices very closely They make their money by overcharging the customer.
Highly recommend if you do go with them designate a person to monitor the service and invoices and read all the fine print.

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B Alan
, US
Sep 30, 2014 2:15 pm EDT

Top notch service and complete customer satisfaction are priorities at UniFirst. That’s why we have a proprietary closed-loop “Request for Customer Action” system that electronically records and tracks any and all customer concerns that come in through established channels of communications. This system details all actions taken and the “incidents” are not closed until final resolutions have been approved by our customers. By the sound of this posting, it seems our communications did not go according to plan, and we regret that you had a negative experience. As a valued UniFirst customer, please know that if at any time you feel you are not getting the service you expect from us, you are encouraged to contact our corporate Customer Service Team at [protected] or email our corporate office at ufirst@unifirst.com.

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6:07 pm EDT
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UniFirst should I do business?

Has any one had any good experience with Unifirst? I work for a company of approx. 60+ workers, a while ago I received information from this company and I'm now looking into it more, thinking that it may not be such a good idea. All employees need clothes that they can work labour intensive in and get dirty (just so everyone knows the area of business I work for). Unifirst seems like a good idea, the representative that had come to see me was really nice. She made it seem like it was all smooth and easy to implement, also that the average cost for one uniform is between 50 and 70 cents a week. I budgeted out that if every employee had a set of 5 for each week it would be about 10 grand for the whole year. This is reasonable to me, and it would be nice to see our employees all in one idea of clothing.

With that being said, my question is that, upon reading many complaints about this business, has anyone experienced a good situation with this company, or should I really just stay away all together? Thank you to whoever responds for your time.

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Lloyd Blaker
, US
Dec 19, 2017 5:18 pm EST
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Our Weld, Fabrication & Machine Shop that supports the COAL INDUSTRY, had a 60 Month Contract with Unifirst. We fulfilled all of our obligations of the Contract. We went out for Competitive BIDS for a future Contract. Unifirst was NOT the successful Bidder so we entered into a new Contract with another Uniform Company, Unifirst came in and collected the 60 MONTH OLD Garments and Claims we owe them over $ 13, 000.00 for the Garments that had any Stains, Snags or imperfections ( most smaller than the end of a Pencil ). How can you rent uniforms for 60 months in an Industrial Environment / Business and be expected to BUY them at the full replacement cost in the END ? We have had other Uniform Companies in the history of Our Company and at the END of their contract they came in, picked up their Garments, Thanked us for our Business and left, NO QUESTIONS ASKED. They were invited to quote on our upcoming contract. Unifirst will NEVER be allowed back on the PROPERTY. BEWARE IF YOU ARE CONSIDERING THEM ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

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Marc Waller
, US
May 25, 2016 7:40 pm EDT

DO NOT USE UNIFIRST! This was the biggest mistake I have made in my business. It sounds like a no brainer because they are going to wash and pick up all your uniforms. I started with the minimum of 55 uniforms for $35 a week. Well they failed to tell me they were also going to charge me an extra $9 per shirt to stitch on logos. As I add more uniforms there service got very sloppy! My crew would turn in 5 uniforms and get 3 back. Or they would CONSTANTLY mix up my employees uniforms so now they are scattered and it's hard to know who has what anymore. The final straw for me was when I personally took some uniforms up to the plant to be washed. They told be to just throw them over inside this huge warehouse and they will be taken care of. I asked if I needed to sign something or do they need to document anything and he said no we'll take care of it. Well that was a big mistake on my part because I never saw those uniforms again and yes I still had to pay for them. I decided to cancel with them because I had enough. I paid them for ALL their services and offered to buy the shirts from them. I had already turned all the pants in and they charged me a restocking fee and then restocked them. They would not let me just buy the shirts from them. So now a year later I'm being sued for over $12, 000.00 by them for breach of 5 year contract! All I can say is BEWARE BEWARE BEWARE!

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MkStItCh
West Seneca, US
Jul 31, 2014 11:28 am EDT

Over the years I have done business with MANY different uniform companies.
I started with Unifirst... Changed to Cintas, Coyne, Amereipride, Etc... and we are back to Unifirst.
They are overall the best for any business but I don't know about there ethics when it comes to employees.

Good Luck

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8:31 am EDT
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UniFirst - not paid for hours worked

I worked for this company for two months as a Route Salesman, and resigned due to extremely long work hours-60-70 hours per week. I am a well qualified route salesman, as I have over ten years of experience in this field. I was paid bi-weekly and only got paid for 40 hours of work each week. Human resources informed me not to punch in and out of the time...

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UniFirst terrible at everything

Before we even started service, they couldn't get anything right. That's how sad this industry is, especially when a company can mess up every step of the sales process and still win the bid.

I'll try to make it short and to the point. It took 7 or more tries to get our emblem right. They used "used" clothing to fit us and ended up having to replace half our clothes because they weren't the correct size. Then they kept trying to charge us for the clothes they were replacing (The driver had to keep correcting the bill for weeks in a row). Now our shirts are coming back destroyed with grease stains and they smell like it too. They say they will replace any shirts that are ruined, but in reality, it's all of them. The shirts we have now (After only a couple months of service) look worse than our old shirts do after 7 years of dry cleaner service. As a result of this shirt fiasco, our drivers are forced to wear disgusting, smelly shirts until they are replaced, and we are extremely unhappy about that.

The district manager doesn't want anything to do with us. He personally gave me his card after the first batch of shirts had to be replaced and said if we had any problems to contact him. He won't return my phone calls or emails now. They like to push all of the burden onto the driver. Well, this isn't a driver issue. Our driver seems to be working hard to fix the problems, but there doesn't seem to be any quality control. Why on earth are shirts this bad even being delivered? Can't the person putting shirts on hangers see how bad these shirts are?

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Update by SecurTec
Nov 06, 2013 1:10 pm EST

In an attempt to resolve the billing issues, we've repeatedly asked for monthly billing. After my last complaint to the District service manager, I received a phone call telling me that the monthly billing requested will finally be honored after only 7 months of trying. It should also be noted that the billing is so screwed up and confusing that Accounts Receivable cannot figure it out. Between all of the mischarges and contesting them and credits and not being billed certain weeks because they've screwed up so badly, the books are so far gone that our President has already spent hours trying to figure it out. Apparently they don't apply the payments to the correct invoices. If there is an uncaught error or a simple missed payment, it throws it all out of wack because they just apply the payment to the oldest invoices, even if the amount doesn't match.

What else can Unifirst screw up? No really! Tell me so I can address it now and avoid even more headaches! This is PATHETIC!

Update by SecurTec
Nov 05, 2013 11:53 am EST

Another update to this utterly pathetic company...
The clothes are coming back ok, but the extra charges on the invoices are ridiculous. The driver is always having to cross off extras, and it has gotten out of hand. They still haven't set us up on monthly invoices, even though the salesman said it was doable. We have called several times about it and it still hasn't been addressed. I am back to contacting the district manager, and we are forced to argue with the driver every week. We aren't even allowed to sign invoices anymore unless they are the proper amount. Unifirst is a train wreck. They have failed EVERY step of the way.

Update by SecurTec
Jul 22, 2013 1:54 pm EDT

I've contacted corporate directly through email, who didn't respond to me, and merely shoved my complaint back to the district service manager about a month ago. Since then, it was found that our clothes were being washed with the wrong clothes (We already knew that). The district service manager has done everything in his power to restore faith in the service and get our shirts looking normal. We'll see what happens when he stops inspecting the clothes. This is a repeat of Cintas (actually worse), and everything that has happened or will happen is apparently only obvious to us. So please, tell us more about how serious your customer service is. We'll be here laughing and crying for the next 2.5 years...

Until then, here is some advice that I am SURE will be taken with the upmost seriousness...

1. Wash the executive shirts separate from the grease monkey shirts. Not sure the difference? Read the tags! Executive shirts like ours soak up the junk in the water. Especially grease! Our shirts that weren't replaced yet still smell like grease after 3 weeks of "special wash". They look much better, but the smell stayed. They are also very faded now.

2. Have whoever is putting clothes on hangers look at the product. Is it stained? If so, don't send it! Order a new one ASAP if the stain can't be removed! Unless Unifirst would like to provide more "spare" uniforms in rotation, then you have to keep up with the shortages.

Just by following those 2 steps, this entire problem could have been avoided. Also, if you cannot provide this kind of service with the current pricing, I am confident that there are countless businesses willing to pay more for a decent uniform service. Do you know of any?

Update by SecurTec
Jun 27, 2013 10:59 am EDT

I had pictures attached, but I took them down because they are EXTREMELY damaging to the company and I do not want to create a harmful environment with Unifirst while we are waiting for our problems to be fixed. We signed a 3 year contract, and I will be holding their feet to the fire for it's entirety. While every company has it's problems, and Unifirst hasn't performed anywhere near satisfactory, I am hoping that our problems can help them improve their operations to prevent it from happening again.

Update by SecurTec
Jun 27, 2013 10:52 am EDT

It wouldn't let me edit to give an update, so here is one. Another week went by and clothes are still being ruined. They are cleaning executive shirts with the grease monkeys' shirts and the grease is sticking to ours. It just took this long to realize that apparently. (I mentioned it since its the same mistake EVERYONE seems to make. *cough* CINTAS cough*) No one seems to be checking the shirts as they get put up on hangers. My suggestion to anyone foolish enough to deal with a uniform company is to use clothing that doesn't stain so easily. More polyester and less cotton? It's a sad reality that Uniform companies are only about profit. If they truly cared about the product leaving their facility, we would never see these shirts come back to us so horrible.

Resolved

After a lot of work on their end, they were able to right every wrong and get our account on track. No more mistakes. I'm glad they got their act together. I hate leaving bad reviews, but someone has to do it when things are out of hand. I'm curious to watch their episode of Undercover Bosses.

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UniFirst employee theft

after a 16 year career with a great company, Jonna Eskew was forced to resine from her job for stealing over $750.00 cash and misposting / embezzlement of checks to customer accounts.Office credit has been issued for several thousands of dollars of proven misposting / embezzlement of checks / cash that are unaccounted for. Mrs.Brian Eskew has admitted to going to Unifirst account Rib Crib that pays cash weekly after regular business hours in Wichita Falls Texas and collecting cash because she was behind on her house payments. Mrs.Eskew's father is the local McGruff, the crime dog. How proud he must be.

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UniFirst bias termination of exemplarily employee

I am writing to complain about the treatment of a recently terminated delivery driver of your company in the Springfield office. I am complaining to corporate because it deeply concerns me that you allow certain "slackers" to be tolerated within your company, while other hand workers members of your company are fired because of petty, silly things, which if brought to the delivery person's attention, would have been handled in a calm, polite, and professional manner. This employee who was recently terminated has been with your company for the past 4 years, shows up ready to work, dressed in uniform
At 2:30 am. Does a 12 to 14 hour day Monday through Friday, and is terminated because of, a big Y employee who makes an invalid and dumb remark to the corporate office? This is just sad. Terminating a hard working employee is not the answer. If there are any questions about work ethic I would politely have you look into people like Christian Robak, Frank griffin, or Pat Mccue who are sliding by on doing less than the minimum, and are still employed. I implore you to take into consideration this hard working employee's  exemplary level of commitment to his job and his dismay at this recent termination. I am unaware of your company's warning system for grievances towards employees. As it stands, trivial complaint should be heard but dismissed immediately because of lack of substance and common sense,  and not result in immediate termination.

In closing, if an employee is not to be notified by the company they are servicing of any policy, they should be notified immediately by the management of said company in a professional manner.

This is not the case. This recent termination of this employee is said result. I am shocked to her this considering what has been said of this exemplary employee, and what they have been exposed to working for unfirst, that numerous complaints were not made to corporate concerning managements corse of action and own said responsibility.

In closing I hope there is another resolution other than the termination of this employee with unfirst. Other employees may require further analysis and observation. Especially those employees who are "comfortable" doing less than the minimum just because they have worked for the company 20 years.

A concerned customer

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UniFirst uniform order delays

Have been waiting for my uniform pants to be delivered for over 3 months. Waited 3 months to receive my shirts which were unacceptable upon inspection. Our company logo was barely attached at one corner on three of my shirts. They have no communication within the company when questions are asked. Three different people took my order when I inquired on the status of my uniforms. No one has an answer on the delay either. My size is a normal size which should not be a problem filling. When I call the office, all I get from the receptionist is that she will have someone call me. I am still waiting on that call. There are several employees here at work, which is a very large customer, that have been waiting longer than me for their shirts. If I ran a company like Unifirst runs their business I would be out of business. Very poor customer service. I will push to end our contract with Unifirst if service continues as is. From what other employees say it is not going to change with Unifirst.

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UniFirst very poor service

If you are planning to use Uniclean/Unifirst for your garment services please RUN NOW! We had been a long-term customer of their's for many years. Their contract is very wordy, and there is a lot of fine print. If you think you have a case against them based on your contract; you dont. They will twist that contract as much as they can to make it sound like they are in the right. In addition to contract issues; you will have never ending invoice and inventory problems. You will be overcharged on a weekly basis. Coats will not properly be cleaned and/or replaced. They will falsly charge you weekly for damages and mending charges. If they do charge you for such things; request that all questionable coats be shown to you before they continue with mending and/or replacement of the garment. If you don't manage your weekly invoice; start doing so now. Make sure you check your invoice weekly; monitor your inventory, and make sure your're not being charged falsely for garments.
I cannot stress this enough. If you run into problems; be persistant and stand your ground. Before you sign any contract; make sure you take an hour to sit down with your lawyer. It sounds crazy to have to sit down with a lawyer over a uniform service contract, but trust me, you need to! Unifirst will nickle and dime you to death on a weekly basis; thats how they screw their customers out of a lot of money. They're management team is VERY shady. One person will say one thing and then a week later; they'll tell you something completely different. Unifirst will NEVER admit they are in the wrong; they will always claim the customer is to blame. Every problem that developed with Uniclean/Unifirst was automatically put on us and they claimed that we, the customer, was to blame. In the end; if you want to end your contract, Uniclean/Unifirst will automatically try and go after you with legal proceedings and law suits. If your planning to end your contract; make sure you have documentation of all of your emails/conversations between Unifirst and your company about the problems you've been having. Sit down with your lawyer before you decide to end your contract. Your lawyer will tell you what you are legally required to pay out of the contract and they will help you avoid any issues. If you don't; Uniclean WILL sue you for breach of contract. Sitting down with your lawyer prior to stating to end the contract will put you ahead of them.
If you haven't ended your contract already but want to; go for it. In the end, you will be saving your company a lot of money by year's end even if you have to pay buy-out costs. We switched to a smaller, mom &pop-type uniform company and we are saving our company over 10k in costs by year's end. If you're looking into using Uniclean/Unifirst; i suggest that you quickly bypass them and find someone else. I took over management of our coat inventory and it literally became a full-time job day after day. It shouldn't be the customer's responsibility to manage their coats and the invoices. I'm quite confident that Uniclean/Unifirst does this to the majority, if not all, of their customers judging by what we've found online. We paid Unifirst a lot of money every year to do a decent job and provide us with quality services. Unfortunately; the reality was FAR from quality.

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Branden Lewis
, US
Jun 02, 2021 11:45 pm EDT

UniFirst came into our business promising to deliver rugs and soap on time. Seeing that there was another company already servicing the company they removed their dispensers then allowed a secretary to sign the documentation for doing so. Now, upon seeing the mess at this location we have cancelled the contract only to receive a letter stating that we owe over $20, 000.00 in damages based on a contract that no one has ever seen. We were promised no cancellation fees, and tons of other amenities. However, they were complete lies. This place is fraudulent, non ethical and criminal. If our company was to do business like this we would be arrested. This is a Familia or something of that nature because I cannot conceive how they are still allowed to do the underhanded hustle that they are doing. DO NOT USE THIS COMPANY!

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Billy Williams
, US
Dec 15, 2016 4:31 am EST

DO NOT SIGN WITH UNIFIRST. Unauthorized charges for services and items not ordered, overcharges on invoices EVERY week. Over a year with Unifirst and despite all the trouble no one has bothered to pick up the phone or stop by company to sort out. There are three other companies locally here in Austin Tx. with same complaints that have cancelled service. Erratic deliveries & pickup. Spending significant time each week dealing with billing office to correct their errors weekly. DO NOT SIGN CONTRACT.

UniFirst
UniFirst
Wilmington, US
Jan 06, 2017 5:25 am EST
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Our apologies, and thank you for bringing this matter to our attention. UniFirst has built its business and its positive reputation by delivering excellence in customer service, and it appears one of our Locations may have fallen short of our expectations. I can assure you we take this kind of information very seriously. If you relay to us all the company and contact information, we would like to escalate this matter for investigation and proper follow up. Please call our toll-free national customer service hotline at: (800) 794-2706.

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Chris N92
, US
Jul 14, 2017 12:25 pm EDT
Replying to comment of UniFirst

ONE of your locations MAY have fallen short?!?!? Your company is a scam. You care nothing about the satisfaction of your customers. Have you read all of the complaints across the internet? You have screwed people everywhere. Just today I got a call from a collections agency saying we owed Unifirst money. We canceled our service months ago and told our local manager to come pick everything up. They were never heard from again. Now we've been sent to collections? We paid our final bill! Stop haunting us you horrible company.

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MrMurch
, US
May 26, 2016 3:32 pm EDT

They are almost unbelievably unethical.

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MrMurch
, US
May 26, 2016 3:30 pm EDT

The most amazingly unethical business practices we have ever seen. The Unifirst contract is more of a carnival trick, or street hustle, than it is a contract. This is particularly true regarding the Arbitration Clause. The type font is microscopic, and it does not comport with the Arbitration Association rules. DO NOT SIGN it if you can avoid it. Learn from our expensive mistakes. Further, they arbitrate all the time. Whom do you think gets better treatment by the arbitrators (none of whom you are likely to be familiar with), you or the repeat customer, Unifirst. They also phony up customer service reviews, even while you are writing complaint letters. Look out, your employees signature for receiving uniforms gets filled out later with a glowing customer review! It is a trap from which exit is expensive. They ought to be ashamed. i can assure you, they are not. If we did business like this, we wouldn't be around for long. Witchita Falls Texas. Incompetent and unethical is how we would describe Unifirst.

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Mike Chambersburg
, US
Oct 02, 2015 12:40 pm EDT

This has got to be the worst company I have dealt with. When we signed an agreement with them they told us that since we are 1st capital you can cancel anytime but you have to notify them 2 months in advance. This company is a mess. Pricing haven't went up after 3 months and they have too much hiding fees. Don't do business with them. I have been texting all of my friends that own business to not to deal with them and to look and review their bills. After i read some of the reviews i found a lot of these situation is like mine. Worst company ever and will never do with them business again

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Gambi usa
Orlando, US
Dec 14, 2014 9:54 am EST
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The worst company you can deal with and I've ever dealt with, however bad device and counterfeit the contracts it's their specialty be careful the sales can't sign the contract when you try to change the term or price they will make you sign it and take it to the office for manager approval and they will say manager agreed after they will fax you a carbon faxed copy that does not match the original . When you have disagreement they will pull a contract completely different than the you have signed .
I have a contract with the hand writing of their sales person and my initial when I asked for the original a year later because of price increase while my original in hand writing said clearly no price increase for ge term of the contract they had one different than the one I signed they changed the first page and carbon the signature in another that's beside their terrible service and price increase after few months signing the contract and count every towel gets to your place or the dirty ones they take they cheat in inventory ...I caught them almost every time...

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Gregory G.
Queens Village, US
May 04, 2014 8:17 am EDT
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I worked for this company for only two months as a Route Salesman, and DO NOT RECOMMEND WORKING HERE. Their training process is very short, two weeks, they send you out on routes and expect you to resolve their clients issues. You are expected to be their mediator, while you are expected to work 60-70 hours a week and paid for 40 hours each week. Furthermore, you're told not to punch in and out of the time clock, I guess this is their way of ripping their workers off, since you dont have a record of your time worked.
Furthermore, you are paid bi-weekly, the routes are spread to far apart, not condensed properly at all.

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Daniel Cloutier
Temple, US
Mar 12, 2014 11:15 pm EDT

Just finding this out now I could not make heads or tails of there billing the weekly costs for there service were always changing with no good reason I had them over a year and I told them I was done and to pick up there garments and go which they have not now I have a letter from an attorneys office demanding 6000 I made numerous calls and complaints about extra fees and missing articles of clothing with no resolve and no return and never once sent a formal bill with explanation of charges just the occasional demand for payment from the delivery driver I'm starting to feel as if I'm dealing with a mafia.

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National Attorneys
Los Angeles, US
Feb 06, 2014 11:50 am EST

DO NOT USE UNIFIRST. DO NOT SIGN THE CONTRACT. Unifirst is in the business of arbitration, not uniforms. Unifirst will promise you great service, great prices, etc... They will get you to sign the contract and then your in trouble. This is a fraudulent company. Once you sign the contract, they will do everything they can to get you to cancel. Once you cancel, they take that contract to arbitration and are awarded damages for the remainder of the contract, plus attorney and arbitration fees. The numbers are astronomical, $20, 000, $30, 000, $40, 000 and up.They are out to screw as many companies as they can. No matter what they do or dont do with regards to their service, if you cancel, you will lose.
Google it, you will see for yourself. It is criminal.

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Fiyah_K
Lemon Cove, US
Feb 05, 2014 5:35 pm EST
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Unifirst is a horrible company to deal with as their organizational skills there are never accurate! I have 3 problems with them to be exact.
1. They always try to over-charge us because they cant keep their accounting straight.
2. Whenever an employee leaves, we make sure all garments are accounted for, but Unifirst always wants to argue that there are garments missing and threaten to charge us if they arent returned. We always prove them wrong and show them that they mis-counted. This is a very frustrating thing to deal with as office personel.
3. Our awesome boss ordered winter Jackets for us through Unifirst, to be embroidered with the company logo on them. He ordered theres in OCTOBER... IT IS NOW FEBRUARY... they first told us it would only take 3 weeks to recieve them, then that turned into 7 weeks, then after 9 weeks I called to check on the order, and the order was never placed for us! Then, a couple weeks later they bring us jackets to try on for sizing purposes, and they were the wrong jackets all together! 2 weeks later, bring us ANOTHER set of jackets that were the right style, yet wrong sizes and wrong colors. FINALLY, yesterday they brought the RIGHT jackets for us to try on. Now we shall see how long the embroidery takes... WILL BE SUMMER BEFORE WE GET THESE JACKETS! I SUGGEST NEVER EVER ORDERING GARMENTS FOR YOUR STAFF FROM UNIFIRST!

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UniFirst david mummert is a disgrace to your unifirst name

David Mummert is a disgrace to your unifirst name. I have watched and heard this man cuss and threaten your route driver and am appalled that he is in your management team. That is really not saying much for your company.

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UniFirst - bait and switch tactics and poor service

Unifirt promised us compative rates, good service and uniforms that were suitable for wearing in public. The uniforms were poorly cleaned and repaired and my employees were embarrased to wear the uniforms. Unifirst did nothing to correct the situation and instead, sued me for a contract for services that I never received. I would never hire this company...

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UniFirst - class action

Our law firm is investigating the filing of a Fair Labor Standards Act Collective Action against Unifirst for among other things, failure to pay overtime wages for route drivers. If you have been a route driver for Unifirst, we want to speak with you as you may be entitled to compensation. We are only paid if we win or settle the case. Call [protected] Anthony www.paymeovertime.com

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UniFirst receiving order in a timely manner

I placed a large order with this company on October 15, 2010. I normally order all my uniforms from Aramark and I have never had a problem. To date I have not received my order. No one from the company keeps in touch with me. The only way I get information is if I call. It is ironic to me that this company is being featured on Undercover Boss this Sunday. I would like to be able to speak to the owner and tell him that his San Jose, CA operation is falling short in their customer service division. I will never use this company again and I will not recommend them to any of my business associates
Dawn Davis
Manager
Valley West Apartments
San Jose, CA

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ASK April
San Jose, US
Jan 18, 2012 4:17 pm EST

Please get your facts straight before publishing something. The San Jose, CA location did not open until August of 2011

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3:17 pm EDT
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UniFirst being let go after getting out of the hospital

My wife got sick and about died last January after she got out of the hospital she went back to work and was let go, are they said laid off, but everything they done says they fired her Sueann the lady in charge of the plant in Owensboro ky lied about everything, it pretty sad a person loses there job for getting sick

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Sharon Braman Bennett
, US
Nov 08, 2022 4:20 pm EST

It’s terrible place to work. My daughter worked there 7 years. And the new supervisor didn’t like her so he fired her after 7 years. I would never recommend anyone working there. They only pay minimum wage

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345Ashley Jones
Jacksonville, US
Sep 04, 2022 12:31 am EDT

This company doesn’t want to pay anything but wants you to slave. Turnover rate is horrible can’t keep employees because of the pay. You can’t slave works for 13 dollars and think it’s ok. Cost of living going up. Jacksonville location to be specific

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MrMurch
, US
Nov 19, 2018 10:52 pm EST

This company is terrible. Go to Unifirsthell.com if you have a story to tell. Good luck everyone in dealing with this company.

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Not Happy with Unifirst
Dorchester, US
Oct 23, 2011 10:56 pm EDT

It happens to all of us. We had an employee at our location that had to get an operation because he was hurt at work, after the operation they offered him a demotion, massive decrease in pay or he could quit. After the demotion and decrease they laid him off. This is after 15 years of service, never having a sick day and rarely taking vacation. Unifirst is actually a first class company, but profits before people. :(

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Not Happy with Unifirst
Dorchester, US
Oct 23, 2011 10:50 pm EDT

It is extremely humorous that such a large company can pretty much skate around and make false promises to both its people and clients. The leaders of Unifirst often bask in their happiness in 5 star hotels while the real workers get unrewarded. The management team is usually made up of a crew of non thinking individuals, incapable of making a sound decision if their life depended on it. The company is solely run from one locations, Boston. Boston neither cares about its employees or clients as long as the money keeps pouring in. Honestly, if you were a manager at Unifirst making $90, 000.00 per year just to shut up and force others to work overtime, with no pay, normally in horrible conditions, wouldn't you do the same. Really, $90, 000.00/yr all your really need to do is to make a few peoples life miserable...I am sure you would take it as well.

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OvertimeLaw
Long Beach, US
Jul 12, 2011 12:21 am EDT
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Our law firm is instituting a collective action against Unifirst for those deprived of overtime pay, amongst other things.

Call me at [protected] Anthony

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Ms. Unknown
Mims, US
Jan 17, 2011 10:44 pm EST

you know what I am employee of the titusville plant in I was a shift leader, in choose to step down because me and the boss was bumping heads. Also when i told her that in employee wasnt doing their job and went to a different spot. She then stated o well in least the work got done. So the i got switched to another spot in the plant. Working with the same pay then a month later they took my raise away from me. I called thee main people and still havent gotten back to me. So yes this company is full of mess.

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eric engelhart
Enfield, US
Jun 08, 2010 10:24 am EDT
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I was an employee in lebanon nh is disccharged on bocus complaint and whisleblower complaint that they thought i turned unifirst into the dept of labor this company is terible.They are being investigated for stealing from its employees using chargeback procedures that are not legal

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Oboro86
Owensboro, US
Apr 18, 2010 4:43 pm EDT

Not suprising in the least bit. They treat their employees like dirt. I've worked there way too long and am looking for another job where the company policies won't change on a whim to suit the management.

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