Umpqua Bank
reviews and complaints

Acct# [protected] douglas & merrilyn smith

Moved from monmouth or to portland or last june. Hopefully transferred account to ne 122nd ave branch. Received new checks and conduct business at that address. Today, we received letter saying that we are being moved from monmouth to independence. Please correct to nearest branch of our new address.

Also, you recently wrote saying you were hacked and suggested that I freeze my credit file, which I did. Next, you offered a credit card with "as little as 60 seconds" decision on the application (your confirmation code gug0613101).

Now I have a letter saying that I need to unfreeze my credit line and then call.

Not going to happen. My credit score is over 800. Take it or leave it.

Umpqua bank frequently locks account and disables debit cards due to inactivity, be it deposit or withdrawal. Unlocking an umpqua account is an absolute nightmare. Customer service is both bad and haughty about their badness.

I've had wrong dates and personal information placed into my accounts and then my CORRECT answers are rejected.

Password or account reset support will just spontaneously close the chat after 1 minute of no response.

Never give your money to umpqua.

We were forced to switch to Umpqua due to the Columbia merger. Umpqua’s online banking is beyond inferior to any other bank we’ve done business with. I went to set up online bill pay for my car loan and when I hit submit it kept popping up with a message that said it couldn’t complete my transaction…several days later I saw that 2 identical charges were pending so I called the bank and they said they couldn’t stop it and I’d have to call the car company but there was also a third payment that was going to go through and although it wasn’t pending yet it couldn’t be stopped! This makes no sense to me. My car company issued 2 refunds for $304.20 as soon as the payments posted (they kept one for the car payment) and the bank still has not reimbursed us! My husband is a federal employee and we are a struggling family of 4 and if it weren’t for help from our families we wouldn’t be able to feed our son or keep our daughter in diapers due to the ineptitude of Umpqua. It is absolutely appalling and they should be ashamed of themselves. All we want is our $608.20 back. At this point I feel that I’m entitled to more because of the amount of time this has taken me and the stress and financial strain this has caused us. If this isn’t resolved immediately I will be seeking legal counsel

Hello

I recieved a 401k check to be deposited. There were no one in the downtown lobby to take it to a teller. I got busy then took it to Pearl Street on Sunday to the ATM the 18th. The reciept states there is 55. 31 available balance. On Tuedsay my account said it had 2 atm drops of 10,000 each and I disputed that ans was told the original 10,000 would clear within 24 hours. This Friday, 21st, I recieved a letter my check would be help until Jun3 30th because of overdrafts yet they wouldn't release said check to pay those overdrafts. I was told to go directly to the bank and they would help me release the check (or partial) but "Tony" the manager said he could release it but choose not too. Wouldnt explain why there was a overdraft on account when it said I had 55.31 on Sunday the day of my deposit. He smirked as I struggled to explain the need to release my check for my Bill's and putting into my Umpqua savings. He said he would flat out not help me release it. I also felt he profiled me as this has never happened to me with my 15 plus years at this bank. (I was originally a Sterling Bank customer).

Please know that his behavior made me feel very demoralizing with his smirking and lake of empathy.

We cancelled my credit card nealry 2 months ago,,because of a threat of a scam..I was promised a new one in 7 days..and have been chasing every week for 2 months !

Im chasing Kyke Caniflx downtown POrltand..who has stopped responding to me at all

If you care about keeping our bank account please have someone call me ealry next week to rectify a broken situation !

Jude Mannion [protected]

Great Goodbeys company no 2671918

[protected]@greatgoodbyes.com

I reported my debit card lost or stolen to customer service and they told me no problem we will cancel it and send a new one. They sent a new card, 3 months later i receive a statement and it has charges from both card numbers. I called customer service and reported my new card lost or stolen as well and they tell me "yes it should have been canceled when we ordered the new card, i dont know how that happened" . I then received paper in mail saying it had been more then 60 days since the first fraudulent charge so they would not cover any of it, even though the last charge was only 5 days prior to me reporting it. This was their mistake and so they should cover the charges that occurred because of it no matter how long ago it was. This was reported 01-14-22 and the first charge was 10-02-21 but the statement didnt come until 11-01-21. I have since had 400 dollars in overdrafts because of this missing money.

I am a private landlord I only manage a very few properties it's my only source of income at the moment I have three children I pay bills I need food and I have very little in very little tenants that are actually paying rent due to covid-19 I had one of my tenants pay me with rental assistance from the cares act through the helping hand house and I opened up a bank with Umpqua so that I could cash this large check and they accuse me of fraud they accused me of lying they called me they called me names they've been rude on the phone and in person I have been trying for the past 3 months to get the funds out of my account that have cleared and with no luck I don't know what else to do but to let everybody know that they are thieves that they are rude degrading pieces of crap I go there every day and give them give them [censored] until they are going to give me my money if I have to hire a lawyer I have no money for that but I will scrape up something I'm I'm by no means stupid and that is what they're treating me as if I am stupid dumb and ignorant and that is far from what I am so I just hope that you all learn something from this that they can go [censored] themselves

Very bad service, terrible bad, we need check our account which some are wrong, the manager brandy jones did not let us complain and did not want to listen, even she forced us leaving. We have right to check our account. She is very bad she need to leave the bank that we never have the treat with bank worker.

Three years ago we had a charming interaction with this bank in Salem Or. As new immigrants from Canada the loans officer Corinna was so helpful and knowledgeable we filed a five star review of her help securing our need for 150000 Heloc to extend our property by purchasing an adjoining lot.
We paid it off this month…yes, in three years!
This week we returned to complete the closure of the loan account and pay the $134 fee. As required. We were informed we couldn't do this until July 20. So that's what we did! But upon doing so we were informed we had to pay an additional $ 75 for the new year service fee…that, listen carefully…. began yesterday July 19 about two weeks after we paid out the loan fully and asked to close it and were told we had to wait till Jul 20….. hhhmmm…basically this is as close to fraud gets for me

For nearly a year, I make all my payments to my landlord through zelle through my laptop, since my cell service is terrible, and driving is not an option half of the month for me. When suddenly the zelle option page turned up white, and trying to resolve the issue. I was told by dan whelan and karen dunning that the option is only available by mobile phone. My neighbor, still uses her desktop, and the other as well. I have multiple times and never used a cell phone. So I was outright lied to. When asked why I was getting lied to, I was told it would be fine for me and my friends to take all our money out of the bank if we wanted to. In my day, one sarcastic remark to any customer, would send even the longest standing employee packing, with instructions not to use us as a reference. Why has customer service been allowed to sink so low as to have agents tell customers to get lost, and still get to keep their jobs? Outrageous.

I am not getting a security code texted or phoned to me, so I cannot access my account online. I cannot lodge a complaint either as I cannot dream of how I'm supposed to carry on for 350 words. Your site is forcing me to sign in in a social accout - [censored]. I'm emailing a business not a teenager. Put on your big boy pants and answer mail like a business.

For a bank advertising "the World's Greatest Bank" they come up short. The people on the front lines are absolutely great. But the mortgage department have employed some of the dumbest people on earth. Tried to refinance my mortgage for the last 5 years because Umpqua gave me the worst loan in history of short sales. You save their butt helping them out and they pretty much screw you. I took my problems to the highest authority in the company, the VP of Lending. He did nothing. You cannot beat their game, they are the World's Greatest Crappy Bank in the world